Macy's Reviews

Updated August 27, 2015
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2.9
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Recommend to a friend
Approve of CEO
Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
44 Ratings

Pros
  • 2- Employee discount (on top of store markdowns) is a wonderful thing (in 589 reviews)

  • hours are balanced for work life balance (in 107 reviews)

Cons
  • There is no work life balance as the company struggles to compete with other stores by offering lame OneDay sales with peculiar hours (in 118 reviews)

  • Morning meetings consisted of the store manager basically telling you to "push" store credit cards on customers (in 373 reviews)

More Pros and Cons

133 Employee Reviews

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  1. Sales Associate

    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC

    I have been working at Macy's part-time (More than 3 years)

    Pros

    Flexible work schedule, great employee discounts, great customers and products at great prices, opportunities to advance and earn more though somewhat limited and location, location, location.

    Cons

    Thank common sense for the District's wage increase because you would never get it through the company for non commission sales positions, There are opportunities to advance but as I've stated under "Pros" they are very limited such as being able to pick up more hours when they're available (not always) and being approved for commission sales positions. The importance management gives for employees to open Macy's credit accounts still leaves me aghast, far exceeding that which is given to all other accomplishments. In my department there have usually been one associate, during some periods two, who get them all the time while others struggle. There doesn't seem to be an interest among management to help with this in any real way. Speaking of management, they have a history of not being hands on nor are they as sensitive to staff as we are told that we must be towards each other and this is putting it mildly. What happens to sensitivity training when you reach the management level? They have been rude and belittling on numerous occasions. The "One Minute Manager" just gets thrown out the window. The situation is on the par with the criticisms recently leveled at Amazon but without the pay and sounds eerily similar to the harshest ones that can be read about management at Blue Mercury. I hope the merger has a more edifying effect on both.

    Advice to Management

    Take out 20 minutes to pick up and read the One Minute Manager without thinking this could only work in a utopian society. A little empathy can go a long way. Don't feel that a person can be shown the error of their ways by imitating them. Brush up on your interpersonal skills and be more willing to help without showing so much disdain for the job or relying on associates to step in and help all time, When citing what I signed up for when I accepted the job while issuing your directives in your unique ways, be sure you've read it too.


  2. Merchandising Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Team Manager in Washington, DC
    Current Employee - Merchandising Team Manager in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Macy's full-time (More than a year)

    Pros

    Values employee's contribution and let them feel they are part of the process

    Cons

    Difficulty in balancing task and customer service

    Advice to Management

    Should improve and acknowledge employee contributions


  3. Administrative Support Team Associates have their hands extremely full. This is no walk in the park type of job, flexib

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Team Associate in Bethesda, MD
    Current Employee - Administrative Support Team Associate in Bethesda, MD

    I have been working at Macy's full-time (More than a year)

    Pros

    Employee's discount is OK, getting Macy's money, associates are friendly, good sale prices, love pre-sale.

    Cons

    Duties for this job are never ending as you are the Core of the entire operation of the store, early means 2hours before the store opens, during the holidays as early as 4am,crazy hours. Not fair pay for the volume of work, training needs to be though

    Advice to Management

    Offer fair wages and the retention rate will be higher, don't delegate management responsibility to ASTs, play your part and do the job you are being paid to do.


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  5. Hit or Miss

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Associate in Fairfax, VA
    Current Employee - Sales Support Associate in Fairfax, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's part-time (More than 5 years)

    Pros

    - Ability to advance - Flexible Hours - Good Discount - Standard work environment

    Cons

    - Pay - Quality of your work can be and usually is dependent on others - Upper management pushing out policies that hinder work

    Advice to Management

    Listen to employees beyond the bi-annual surveys


  6. Macy's, Inc. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Empowered Sales Associate in Potomac, MD
    Current Employee - Empowered Sales Associate in Potomac, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's (More than 5 years)

    Pros

    Excellent place to work if you put in the work.

    Cons

    Customers don't clean up after themselves and can be demeaning.

    Advice to Management

    Help employees advance in the careers.


  7. Macy's Mayhem

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Woodbridge, VA
    Current Employee - Sales Manager in Woodbridge, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Macy's full-time (Less than a year)

    Pros

    Great teams if they are willing to work for you. Good collaboration from some peers.

    Cons

    Little help from peers. Upper/senior management is lazy and unwilling to assist on the floor. Given too many responsibilities without enough time to accomplish them at work, some work has to be done at home. Inflexible work schedule. Inability to plan your life due to inconsistent scheduling.

    Advice to Management

    Be more active on the floor and participate.


  8. counter manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Bowie, MD
    Former Employee - Anonymous Employee in Bowie, MD
    Doesn't Recommend

    I worked at Macy's full-time (Less than a year)

    Pros

    gratis, Macy money, discount, sales

    Cons

    terrible managers, bad insurance , awful attendance police!!

    Advice to Management

    need more training


  9. Team Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Waldorf, MD
    Current Employee - Team Lead in Waldorf, MD
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Great place to learn about sales and management. They are definite opportunities of growth.

    Cons

    The turn around of managers does not allow an associate to have the chance to shadow a manager. The salary and strict non-overtime rules makes it hard for a dedicated worker to serve a customer or do their job correctly.

    Advice to Management

    Treat your better associates better than you do the slackers. This will not only make them appreciate the job more (despite the salary) but they will be more willing to work with you.


  10. Management Nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinique Consultant in McLean, VA
    Former Employee - Clinique Consultant in McLean, VA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Macy's part-time (Less than a year)

    Pros

    -Discount is nice. -Gratis 3 times a year plus classes which give you even more products -Relaxed with coworkers

    Cons

    -Management was horrid. They gossip like cjoldren. They don't lead by example. Certain counter managers can't even do make up or wear it. Counter manager literally is never at the counter because she has to do "numbers" for 6 hours. Managers are also harsh even when employees have family emergencies. Also very unprofessional in front of customers, starting arguments in front of customers and so on. -I quit and a few hours later my fellow coworkers were asking me if I said anything about them when quitting, which I didn't, management tried to use me to pin things on associates still working at Macy's. And now the whole counter is ready to follow and quit once a better job presents itself.

    Advice to Management

    Change management at Clinique counter and Sales managers. Very unprofessional


  11. Counter Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in McLean, VA
    Former Employee - Cosmetics Counter Manager in McLean, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Macy's full-time

    Pros

    Gratis- products from the vendors, vendor training, some very nice people associates

    Cons

    people with no integrity and/or management skills, most little to no education and probably 99% are foreigners, elderly and children. Should not be considered a career just a paycheck and not a very good paycheck. If you have no skills and are from another country, senior citizen or under 24 without education and don't need to use your job Asa primary source for your livelihood; then Macy's is the job for you. Unrealistic expectations, horrible hours and attendance requirements are prehistoric with time clock system. The registers and technology is as old as most of the buildings they lease. Management only care about credit card applications because that is how the GM get his incentive pay which is a good percentage of the GM salary. Most folks spend all their salaries back and often go into debt that make them a slave to the job. Just google them and you will see all the lawsuits nationwide from coercion to racism. If you can find anything else to do, please do it! This is one of the worst employers in the U.S. In terms of caring for employees. They stand out in front of Walmart in terms of abuse for international employees. Likely because most of them are grateful to have any job because their own countries are in such distress Macy's take full advantage and work them like slaves for years with increases of .10 per year average . That's right I said ten cents. A quarter a year is for top performers. Thank God some work for cosmetics and cologne vendors who add a little better commission and incentivize for them. But overall it's is still at or below minimum wages. Please stay tune for more on this company. Undoubtedly they will be in the news again and again for unscrupulous practices. This company is a billionaire company with over 150 years of America's biggest celebrations wrapped around their dirty fingers. But with power and wealth they feel they are above integrity and law. I really pray one day they have to pY back all those employees that are currently enslaved and former. If you are offered a job here do yourself a favor and just say "NO"!!!!'

    Advice to Management

    this company literally need to clean house from the back door to the front office. There are too many bad apples here, the entire bunch has rotten. I said start at the top and toss them all out and start all over again. Especially security. They racial profile, bully and comity all kind of illegal acts. In terms of stolen goods the company should start with security, they are the biggest culprit s of theft. They rob the store of goods and the people of integrity and civil rights. Most of these folks If not all should be hand cuffed , put in jail and throw away the keys! I select one star only because there are not any negative numbers to select. But my rating is negative 10 in all categories. The sad news is they have a lot of very good employees working there that deserve so much better. They are liars that don't send up for their employees. Many lawsuits and boycotts in the future of this company. The store is a dump beyond the bright lights and polished displays. Someone should use some of those Macy's dollars to do some repairs and replacements, more to come on this one too. Department management really need training bad. People management, HR, Diversity training, Performance management. It was so primitive I felt like I went back in time. Unbelievable! The new store name should be "Hustlers" because all they want you to do is beg and hustle. One event after the next. In an upscale location people just want to shop. They don't come to the store to be harassed into buying credit cards and gifts that are worthless for the most part. This store is a good marketing advertisement for why people shop on line. They want what they want and they don't want the hustle !!!!!'mm



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