Macy's West Reviews

Pros

You can sale nothing just open credit cards and never have to make your goal

Cons

Horrible schedule, training, policies and procedures, lower commission, no commission outside cosmetic area, poor benefits package and bad HR

Advice to Senior Management

Give 3% commission on everything, allow intersale, train level one management as managers, encourage long time employement

Pros

Fellow employees, they sell nice things and you get an employee discount (30%).

Cons

Management was bad. Employee input was nonexistent, no real promotions. All management seemed too fake, their happiness was fake.

Pros

Family atmosphere
Employee discount
Incentives to earn extra money
Opportunities for advancement, growth, and betterment.
Team work, helpful managers and coworkers

Cons

Excessive focus on opening credit cards can be challenging
Difficulties with scheduling and getting desired shifts
Foggy city and dreary outside.

Advice to Senior Management

Great emphasis on working as a team.
Find creative ways to inspire opening loyalties rather than pressure or pure competition.

Pros

Competive enviorment, good discounts, good place to learn how to produce cases

Cons

not a lot of growth oppurtunity

Advice to Senior Management

Better training and putting people in right places

Pros

Decent training helps to create quality associates that know how to handle most situations, a nicer place to work in than certain other retailers, associate discount events can save you up to 30%, recovery hours after closing are not nearly as bad as other retailers

Cons

Most time dedicated to work (terrible balance between work and personal life), holiday hours can be exhausting, from time to time incompetence in senior managers (the people that are supposed to be relied upon in times of need)

Advice to Senior Management

Advice would be to familiarize yourself with all types of situations in which an associate would call for help, too many times am I told to hold on and left to mend the situation by myself

Pros

discount, other employee friendships, many locations

Cons

micro manging, nitpicker, bad hours

Advice to Senior Management

Start treating employees as people and not as a associate number. Also delegate to all employees the same way not senior people get a free ride.

Pros

Good discount, lots of praise when you do a good job, weekly drawings for store money, daily sales updates, etc.

Cons

Low pay, little help (you work by yourself a lot and things can get overwhelming on busy days.. phones ringing, trying to help customers, ring people up, and clean all at the same time. It's also very hard to finish cleaning at closing time.), other employees stealing your sales and not really caring as long as they benefit themselves.

Advice to Senior Management

Hire more recovery employees so we can have more help on the floor without having our sales stolen. Some days our sales goals are just TOO high and impossible to meet, especially with 3 or 4 other people to compete with.

Pros

flexible hours, work around school schedule

Cons

overworked, there is not enough sales staff on the floor

Advice to Senior Management

increase staffing

Pros

branding, flexible shedule, overtime, easy work load

Cons

compensation and Process of internal structure poor.

Advice to Senior Management

Treat your employees better.

Pros

Associates and customers were the best part about the job. If you like clothes and merchandising it could be fun.

Cons

The quality of management tends to be very poor.....company is strickly about the numbers and what you can do for them. Not at all a team atmosphere, terrible lack of positive feed back, complete lack of communication, not alot of support from management, rasies were very few and far between, and God forbid do not ever challenge or call management out on something. After working for Macys for many years was very disappointed in the way this company ended up. NOTHING like the good quality product and people it used to be. Does not live up to what Macy's once was.......very sad....

Advice to Senior Management

Hire management that are people oriented and know what they are doing, or train them to do so. Too many people within the company hate their job and are always stressed out. You have a tendency to overwork your people. Listen to what the associates say......really hear them out. Many have some good ideas and feed back. They are the pipeline to your customers.....don't get so high and mighty that you think you know it all. Require your store managers to be friendly, sincere and out on the floor with your associates and customers. Get to know you associates and great them, don't talk down to them........be aware of who is in your store.......make it a positive place to work........and if you can't do those things then get out of the business.........it is a people oriented business........care about the people who work for you........