Madcap Software

  www.madcapsoftware.com
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Madcap Software Reviews

Updated August 7, 2014
Updated August 7, 2014
13 Reviews

2.7
13 Reviews
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Madcap Software CEO Anthony Olivier
Anthony Olivier
10 Ratings

Employee Reviews

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  1.  

    Great overall experience - Great leadership (specifically the CEO)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Manager  in  La Jolla, CA
    Former Employee - Inside Sales Manager in La Jolla, CA

    Pros

    Great company culture, and some of the best people I've ever worked with. The CEO has an open door policy and is willing to listen and always is interested in employee feedback . The pay is excellent in comparison to other companies in the industry - this in itself speaks highly of leadership. If you work hard, you are compensated generously; and goals are manageable from a sales perspective. If I didn't need to leave for personal reasons out of my control I would still be there.

    Cons

    Not much; beautiful location, but can be difficult to get in and out of La Jolla

    Advice to ManagementAdvice

    Keep doing what you are doing! Clearly it's working!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Sales Disaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  La Jolla, CA
    Former Employee - Sales in La Jolla, CA

    Pros

    Location, good people outside of management, pay is OK, most employees are friendly and have good attitude even though the work environment isn't the best.

    Cons

    Are you a sales professional confident in your skills and ready to take it to the next level? Then madcap isn't for you. If you want every deal nit picked and nickel and dimed by management that doesn't add any value and confuses your prospect and lengthens the sales process by obsessing over details that don't matter then you might want to consider this place. Management will micromanage you into submission to do things their way until you fail and then ask why you aren't performing. They are great in the interview process but don't let that fool you. Sales is a nightmare here. The turnover is high and is close to a boiler room situation. Never really worked with the CEO so can't comment there but sales reports directly to him which makes me question the decision making. If you're looking to break into software sales give it a chance but be careful, learn what you can and move on. No training and poor sales leadership will wear you down.

    Advice to ManagementAdvice

    Re-think sales leadership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    NOT good place long term for a salesperson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Account Manager  in  San Diego, CA
    Former Employee - Sales Account Manager in San Diego, CA

    Pros

    Lots of leads coming in, no cold calling. Co-workers helpful for the most part. Some fun company outings. Casual dress code. Customers love the product and are very loyal. Some flexibility to run things as your own business. Good work/life balance, you aren't pressured to work 10 hours days just for "the perception".

    Cons

    Unrealistic YOY quota growth. No stability, territories change every 3-6 months. Small ticket item so no outside positions and hence no room for career growth. No company match 401K. One bathroom for 50 people is puzzling. OK place to make a brief stop if you are just getting into sales or in between jobs but NOT a good long term opportunity. I left for an opportunity that was a 20% step down in pay but better benefits, more growth potential, and more stability. As I look back on it now while writing this review, no doubt it was a good move for my career.

    Advice to ManagementAdvice

    Find ways to retain good employees so there is not constant churn. Hire a consultant or research better ways to accurately set quotas. Current method sets up top performers and those that brought in large deals for failure the following year. There are other ways out there to set quota. From Sibson consulting (Google it)

    "Historic Allocation- This method assigns representatives a growth target on top of last year’s performance. It is also a simple process and does not account for territory potential. It may penalize strong performers as they carry the burden of a growth goal on top of historically strong performance."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Micromanagement on Steroids!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A  in  La Jolla, CA
    Current Employee - N/A in La Jolla, CA

    Pros

    Great location with lots of places to eat. Ping Pong table. Great people. Compensation can be good if you're above 100%.

    Cons

    Where do I start? First of all, the positive reviews that were written on Glassdoor are from management. Management is on your case if you don't respond to an email from the sales folder within minutes. Your monthly quota will probably be around 80-90k but if you receive an email for a $299 training then you better stop what you're doing and make sure you call the customer to avoid getting threatened by management and putting you on plan. Poor sales model with no training. Management offers NO leadership and management just walks around the office thinking the company is doing great because we are located in La Jolla. Management needs to try harder to stay ahead of the curve with the products.

    Advice to ManagementAdvice

    My advice to senior management is to drop the weight. If the whole team is struggling then maybe its not the people you letting go; you have to look at management. Doing so will keep the great reps from leaving the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Solid company with a lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    + Personal growth you'll learn a variety of languages and really get in-depth with C#
    + Close relationship with your supervisor and the other engineers
    + Ping pong table!
    + Very casual and you're free to do whatever/leave and come in whenever as long as your work gets done

    Cons

    - Could use better communication during release and between mentor/mentee
    - Release time doesn't have to be as hectic if planning was better
    - Still small company so not much room for promotions
    - Don't expect to get bought out anytime soon, this is a slow but steadily growing company

    Advice to ManagementAdvice

    Keep on growing and getting better!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Ok..Politics galore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Technical Sales  in  San Diego, CA
    Former Employee - Non Technical Sales in San Diego, CA

    Pros

    Decent pay, nice location. Pay is not balance out the amount of stress that is put on you and the lack of value you're actually given here. Appreciation is better left for the customers to give to you because you will never see it from anyone in management

    Cons

    Very nice to your face, not so nice when you've made the wrong person upset. Especially the ones downstairs

    Advice to ManagementAdvice

    You're never going to get bought out. Good luck

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good people,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people dedicated to working hard.

    Cons

    The products have some glaring deficiencies and the will to address them seems to be lacking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  La Jolla, CA
    Former Employee - Anonymous Employee in La Jolla, CA

    Pros

    Bright people passionate about the products

    Cons

    Not much telecommuting possible for a technology company

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best place I have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    Pros

    MadCap is a great place to work, everybody works really hard and is passionate. We have a great company and great team!

    Cons

    A little difficult to get in and out of the area during the summer- we are located close to the beach in very tourist type area.

    Recommends
    Approves of CEO
  11. 2 people found this helpful  

    Madcap Software not the place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Technical Support Engineer  in  San Diego, CA
    Current Employee - Senior Technical Support Engineer in San Diego, CA

    Pros

    The ping pong table that is available.

    Cons

    No compensation and no rewards provided for all the long hours.

    Advice to ManagementAdvice

    Honesty and respect to employees. Provide proper compensation.

    Doesn't Recommend

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