Magellan Health Reviews

Updated June 28, 2015
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3.1
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Recommend to a friend
Approve of CEO
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Barry Smith
50 Ratings

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 10 reviews)

Cons
  • Local upper Management is unethical at best (in 4 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Pros and Cons

165 Employee Reviews

Sort: Popular Rating Date
  1. Mailroom Clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mailroom Clerk in Baltimore, MD
    Former Employee - Mailroom Clerk in Baltimore, MD

    I worked at Magellan Health (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work 17 years for this company. Have of nice relationship with the people I work with. Love the job.

    Cons

    They did not help us found of the people that work there for 17 years.


  2. contract manager

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Manager in Albuquerque, NM
    Current Employee - Contract Manager in Albuquerque, NM

    I have been working at Magellan Health full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Work from home.
    Systems culture is positive

    Cons

    Communication not best at regional levels


  3. not a bad place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graphic Designer in Maryland Heights, MO
    Current Employee - Graphic Designer in Maryland Heights, MO

    I have been working at Magellan Health (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    benefits and flexible work schedule

    Cons

    too much middle management and no direction.


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  5. Was excited when I got hired, only to be disappointed by managers leadership skills and being treated like trash

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UM Specialist in Orlando, FL
    Former Employee - UM Specialist in Orlando, FL

    I worked at Magellan Health full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Staring pay is slightly higher than other places, but be prepared to stay where you start.
    Benefits are decent and PTO is good.

    Cons

    Management is clueless, expect to be spoken to like you are garbage, no matter how hard you work it is never enough, blatant disrespect from arrogant managers, constant micro management, if you are not a brown moser you will not get anywhere. Favoritism based on super fiscal things like looks, age etc will get you promoted too.

    Advice to Management

    The people that work for you are not your slaves, they are not dogs or mindless robots.


  6. Helpful (1)

    An Entry Level, Stepping Stone Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    *Flexible Work Schedule
    *Excellent Vacation Allowance
    *Casual Summers
    *Casual Dress the rest of the year with a pass
    *On-site, full service café
    *On-site gym
    *Work From Home for most positions

    Cons

    *Minimal Training for most positions
    *Poor communication between upper management and their staff
    *Lack of office moral & professionalism
    *Limited opportunity for promotion; lots of lateral moving around
    *Expensive Insurance plans
    *No employee appreciation program

    Advice to Management

    Connecting with your staff is essential to a team that is willing to bend over backwards for the well being of the company. I believe that you will find that opening the doors of communication will allow your staff to voice their opinions and ideas, even if its not possible for you to make everything happen at once. At the end of the day, employees that work hard every day want to be heard. They want to be appreciated for a job well done. Unfortunately, that is a huge problem at Magellan. When career seekers realize that their work will not be appreciated verbally, let alone through adequate compensation, they will leave the company. And that leaves a lot of unhappy employees who will do the very least to keep their jobs. In fact, the majority your employees will tell you that their top reasons for staying at Magellan are for the flexibility and the vacation time. Do you not want your employees to enjoy what they do and love working for the company? Doesn't it make sense to invest in exceptional individuals, who will in return give you exceptional quality of work? Better training, communication, an appreciation program, and standards would change the atmosphere for the better.


  7. Helpful (3)

    Toxic Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resource in Maryland Heights, MO
    Former Employee - Human Resource in Maryland Heights, MO

    I worked at Magellan Health full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Able to work at home, great benefits

    Cons

    The most toxic work environment I have ever worked in. Management is out of touch and dishonest and bonuses are a joke. Work load exceeded what was able to completed in a 40 hour work week. I felt like I was walking into the lions den each day.

    Advice to Management

    Take into consideration that the people that are working for you are human beings, not mindless robots


  8. QI Clinical Reviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Reviewer in Montezuma, IA
    Former Employee - Clinical Reviewer in Montezuma, IA

    I worked at Magellan Health full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, great benefits, flexible schedule, most departments are great to work in.

    Cons

    A new director came into the company and dismantled an entire well established team in less than a year. Senior management knew what was going on and did nothing about it. This director did not have the skills to lead her team during the changes that were happening within the company, so instead made it difficult for her team to work under her, so we all found other positions. When giving a thumbs down, I would recommend working there in any department accept the QI department.

    Advice to Management

    When hiring management that do not have leadership skills, recognize this and intervene early before you lose an entire team of great workers.


  9. Helpful (1)

    NIA-Not worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auth Representative in Saint Louis, MO
    Former Employee - Auth Representative in Saint Louis, MO

    I worked at Magellan Health

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fast-paced, decent pay and benefits

    Cons

    Management treated employees like children and were constantly telling them they needed to be quiet and work, when minutes later they would be loud and goofing off.

    Advice to Management

    Hire better supervisors


  10. Its what you make it

    • Career Opportunities
    Current Employee - Field Network Coordinator in Newtown, PA
    Current Employee - Field Network Coordinator in Newtown, PA

    I have been working at Magellan Health (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Its a national organization that has a good reputation.

    Cons

    The abundance of network changes.


  11. Helpful (1)

    Better than it was in the past

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD

    I have been working at Magellan Health

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Magellan has improved its work experience over the last 4-5 years as compared to my first 4-5 years here. Salaries have gotten better; benefits and time off have always been good. They do a lot more telecommuting than they used to, and there can be pretty good scheduling flexibility if you are not in certain jobs like a phone queue. Lots of opportunity for internal job movement. Company has had a lot of growth in last 5 years.

    Cons

    The company manages budgets very closely and are often doing reorganizations, trying to trim the budget even closer leading to frequent changes, including possible staff reductions. Company depends on contracts so there are always accounts coming and going, also leading to changes (i.e., hiring, layoffs, etc.). They preach about work/life balance, but they keep the staffing so thin that this is not always a reality, particularly for exempt employees.

    Advice to Management

    Don't run staffing budgets so tight that people are maxed out all the time. The company makes plenty of money so set your staffing levels at a comfortable level so employees can be less stressed out, take their PTO, etc.



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