Magellan Health Reviews

Updated August 28, 2015
185 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Barry Smith
57 Ratings

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 10 reviews)

Cons
  • Local upper Management is unethical at best (in 4 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Pros and Cons

185 Employee Reviews

Sort: Popular Rating Date
  1. Client Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health (Less than a year)

    Pros

    Smaller Teams to work with.

    Cons

    Could use more up to date systems to make things less manual.


  2. Director Network Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Network in West Des Moines, IA
    Current Employee - Director Network in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Magellan Health (More than 10 years)

    Pros

    For the past 20 years we have managed the behavioral health services and integration of physical health for our members. The team is passionate about our members and through outcome measures, incent our providers to give the best care possible.

    Cons

    We were not awarded one of the winning bids for Iowa Medicaid Modernization


  3. OK place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good technology to support virtual workers. The company makes an effort to communicate will all staff about updates, new sales, and general information.

    Cons

    Salary was not comparable to ranges in other companies; some in leadership positions may have been effective in strategy but lacked people management skills. As an example, I once spent 3 weeks trying to contact my boss--email, phone calls, IMs--with no response. Other members of my team had similar experiences, but this individual is now in an even larger leadership role.

    Advice to Management

    I heard lots of complaints about some of the leaders--hopefully this showed up in the surveys. Much of the focus seemed to be on expanding the products, but the legacy programs were not efficient.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Magellan Health is ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst
    Current Employee - Senior Business Analyst
    Neutral Outlook
    Approves of CEO

    Pros

    Time off is awesome. Most department supervisors are incredibly flexible. The key is to be productive.

    Cons

    systems are dated; I.T. is unwilling to work with the business; salary is below industry average

    Advice to Management

    to get more competitive, you need to be more innovative. To do that, you need to get I.T. to collaborate with the Business side more.


  6. Care Manager II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Magellan Health full-time (More than 10 years)

    Pros

    Definitely my coworkers!! We were an extremely close-knit group (in the main) for approx. 18 years. However, the office is now closed.

    Cons

    The situation was complex, and not necessarily avoidable due to a business relationship with another Michigan company, who called all the shots.

    Advice to Management

    The majority of management was great, and made the best decisions possible, in light of varying and unexpected challenges. I cannot think of any meaningful advice that would be helpful or relevant.


  7. Working for Magellan Health

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company actually SHOWS they care for their employees. Doesn't just say it, but has the actions to back it up.

    Cons

    Can not think of any Cons.

    Advice to Management

    Keep it up. Employees need to feel the words of appreciation are real.


  8. Better than most but an unstable company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Manager
    Current Employee - Care Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Magellan Health full-time (More than 5 years)

    Pros

    work from home opportunities, workload is easy to manage, for the most part good benefits, supportive colleagues, interesting job, independence

    Cons

    Middle and Upper Management don't seem to have a clue. Often never get any response to questions or concerns. No guidance and questionable business decisions. Spending time and money implementing new computer programs that don't work as well as the old one's and then aren't even giving staff proper training on how to use them. Company has a bonus program but it seems that the criteria for qualifying changes all the time as does it seem many company policies do. Impossible to get reimbursed for CEUs and licensure. All of this is annoying but not that important compared to the bigger picture of Magellan continuing to lose contracts and thus putting more and more people out of jobs while not being forthcoming about it.

    Advice to Management

    Upper Management: get your act together and focus on what needs to be done to keep this company afloat and be honest to employees about their job security. Stop focusing on new computer software and marketing materials while the company foundation is rotting away. Middle Management: be accountable to those you supervise, offer support and be responsive to their needs. Since the bonuses are the only reward we get for good work: make sure we get them sometimes and don't set the criteria so that they are unattainable.


  9. UM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Magellan Health full-time (More than 3 years)

    Pros

    Great benefits, time off, flexibility for telecommuting. Supportive manager.

    Cons

    Salary is not equal to other companies for same job. Too low.

    Advice to Management

    More training time and increase salaries to equal other companies. Communication is key to training.


  10. Overall good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Provides great opportunity for career advancement. They provide an excellent benefit package and competitive salaries.

    Cons

    Some levels of management appear uncaring and not honest.

    Advice to Management

    Assess your leaders to determine if they really fit the bill to obtain and encourage the best from their staff. Encourage your senior leaders to be honest.


  11. Very Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Blue Ash, OH
    Former Employee - Customer Service Representative in Blue Ash, OH
    Recommends
    Neutral Outlook

    I worked at Magellan Health full-time (More than 3 years)

    Pros

    Great people to work with, great benefits package, hours of operation was nice, awesome cubical space. Training program was also very good.

    Cons

    The business of insurance is ever changing, so one thing I didn't like was how often processes of daily business changed often. Made it very hard to become an expert on your job because of all the new or changing processes you would receive. I also believe that the process in which a crisis call is handled should change and become more efficient.

    Advice to Management

    I would advise that management take more advise of how the processes could be better effective by the staff that does the job every day. The customer service representatives/counselors are the first voice the client meets. It starts with cs agent. Keep them happy, you have a very successful customer base.



Showing 185 of 196 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.