Magellan Health Reviews

Updated July 30, 2015
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Barry Smith
3 Ratings

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 10 reviews)

Cons
  • Local upper Management is unethical at best (in 4 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Pros and Cons

22 Employee Reviews

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  1. cca II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Authorization Representative II in Saint Louis, MO
    Current Employee - Authorization Representative II in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health (More than 8 years)

    Pros

    benefits and hrs are great pto is awesome co workers are very friendly. nice cafeteria get alone with managers

    Cons

    to many to name I LITERALLY WILL HAVE TO WRITE A BEST SELLER BOOK TO MENTION EVERYTHING THAT i can say is a con for me

    Advice to Management

    don have any to give not like its going to help any so I come to work do my job and go home


  2. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Magellan Health full-time (More than a year)

    Pros

    Experience in the medical insurance industry is the ONLY pro if already do not have that.

    Cons

    Very, very, unethical and unprofessional management which leads to the corruption of professionalism on the floor with lower level staff. The company's structure is extremely disorganized and higher level management does not take into consideration the magnanimous negative response of providers and enrolled members to fix huge issues which make this plan a horrible plan...especially for people who have extremely difficult illnesses and providers who have not been getting paid and in turn are neglecting to see members. Advancement is only based on office politics. People who have the qualifications and work hard for a position will not move up. Be ready to be placed in a piranha tank if you interview for anything higher than your current position. You will be torn apart and it will make you not want to ever apply for anything else. Also, this company hires outside people first when it makes more sense to promote someone who already knows what is going on there. Pay does not compensate for the many different jobs that you will do which are not a part of your department and you do not have qualified certifications to perform. Management keeps adding on responsibilities and does not want to give raises. Training does not exceed a certain level of knowledge for all of the things that you will need to know. Most of anything that requires advanced knowledge you will have to somehow learn on your own. And learning on your own does not mean that the company has training modules on this level of subject matter. It means you will have to dig for information in the company's internal files or learn more about it in your own spare time at home by Googling and reading. Management does not want to hear about what you think even though they say that they do. If you come to them with a problem, they want you to tell them how to fix it. You tell them how to fix it and nothing gets done because it will not go higher than the Customer Service Department director.

    Advice to Management

    Fix your product from the ground up. Follow your corporate policy standards ..and place importance on higher level management being an example of it. Make a REAL collective effort on a corporate management level to CARE about your product, the people who use the product, and your employees.


  3. Helpful (4)

    Different hats

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Work at home opportunities. Work Life program, employee benefits good.

    Cons

    Managment is toxic, unethical, lies, accusatory and insecure. They don't listen to their employees, don't encourage good work nor reward it. Their IT systems are out dated back to the early 90's. Wake up, it's 2015. They simply do not care about their employees and their actions show it. Lining their pockets comes first at any cost.

    Advice to Management

    Take a good hard look at your business practices. Your greed filters down. Most of your middle management are not leaders. They have a "boss" mentality.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. MFLC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MFLC in San Diego, CA
    Current Employee - MFLC in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Magellan Health full-time

    Pros

    Opportunity to work military is the only pro.

    Cons

    No paid holidays ( office based Magellan employees get 8). Hourly not salary. on 4 hours of PTO accrued per month.Cant use any PTO for the first 90 days of every 180 day rotation. Scope of practice too limited, licensed therapists cannot do therapy, assess, diagnosis or provide clinical interventions. Company does not appreciate MFLCs. Micromanagement. Took 25k/yr pay cut compared to MHN

    Advice to Management

    Raise pay, switch to salaried. Paid holidays, more PTO and appreciate your employees!


  6. Stay away

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some of the fellow coworkers were nice and the clients were good to work with.

    Cons

    There is a mind set that they think they are so awesome and progressive... They are NOT! Employees stay because they are afraid they can't get jobs elsewhere.

    Advice to Management

    It looks like regional managers are really being used and abused now.


  7. claims processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Columbia, MD
    Former Employee - Claims Processor in Columbia, MD
    Doesn't Recommend

    I worked at Magellan Health (More than 10 years)

    Pros

    work from home available. flexible start times

    Cons

    bare bones staffing does not allow for more than one person in a unit to have the same days off.

    Advice to Management

    more understanding and empathy to their employees. better understanding of the total staff pto needs to be managed better as allowing only 1 person pto does not allow all employees to get in pto.


  8. Don't ever work in Virginia office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glen Allen, VA
    Former Employee - Anonymous Employee in Glen Allen, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Magellan Health full-time (More than a year)

    Pros

    My boss was never there so I could pretty much take as long as I wanted for lunch?

    Cons

    Where to begin... Was told when I was hired that I could work from home and they were just SOO flexible. They took that back day 1- not even given a laptop, had to come in snow, sleet, ice, tornado. Expectations are not clearly expressed- some people came in early and worked their butts off, others would chat with their cubicle neighbors all day. Hard work is not rewarded, regardless of the bonus structure. They do not give promotions quickly. Instead expect to be doing projects that fall way outside of your normal job duties.. while also answering the phone all day. From reading other reviews it seems to vary a lot by state and commercial vs public sector. There is 0 culture here too. If you read their employee manual, you are not allowed to eat at your desk yet in our office there was no break room. There was a combined training room/kitchen so if you were lucky you could catch them on a day there was no training. Our employee planning committee would get a budget of $100 to organize a luncheon for 80 people- supposed to be a social gathering and celebration, yet call center temps were having to spend money out of their own pocket to feed us. Just an example of what to expect.

    Advice to Management

    Get your head out of the sand


  9. Helpful (2)

    Military Family Life Counselor various locations with low salary and benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MFLC in Philadelphia, PA
    Current Employee - MFLC in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time (More than 3 years)

    Pros

    Military clients. The company will match 401k up to 3%. After a limited time, MFLCs can invest in the company stock.

    Cons

    NO Sick Leave. NO HOLIDAY TIME. Must use PTO to compensate for holiday time or not get paid. Salary 20k less than industry standard. Force choice to work take no travel reimbursement or benefits.

    Advice to Management

    Get with the industry standard, please! Honor the work we do when negotiating the contract with OSD.


  10. Magellan may be fine but run away from NIA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Maryland Heights, MO
    Former Employee - Case Manager in Maryland Heights, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Magellan Health full-time (Less than a year)

    Pros

    Possible to work from home if you kiss up to managers.

    Cons

    Rob you of your last paycheck. Demand company training be done on own time. Penalize good employees for taking care of patients. Managers are sexist, they hate men. Everything is timed, even alotted bathroom time. If you exceed what they alotted for number 1 and 2 you get nasty IM's. The managers lie to everyone about everything. Most toxic work environment I've ever worked in.

    Advice to Management

    Replace this management team. Losing very good Nurses as a result of their ineptitude.


  11. Helpful (2)

    MFLCS are forced into full time employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Military Family LIfe Consultant In ASIA
    Current Employee - Military Family LIfe Consultant In ASIA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Magellan Health full-time (More than a year)

    Pros

    Good company. they try to modernize the company. active in the Market

    Cons

    Poor treatment of MFLCs. Poor Compensation Package . discriminatory practices against MFLCS. MFLCS are not offered same benefits as the rest of the company employees. Forced into full time , cut salary and offered benefits that does not benefit the employee rather than the company. No sick leave not poor paid time off based on hours worked due to the nature of out business rotational we end up with at least one month unpaid leave every 6 months. they only offer 6 days a year of vacation time which you never get because you use for the unpaid holidays you forced to take since you can not work and you are stuck oversees.

    Advice to Management

    equate t all employee working for Magellan and offer the same benefits to all full time employees. stop discrimination against MFLCS in Benefits and Pay.



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