Magellan Health

  www.magellanhealth.com
  www.magellanhealth.com
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Magellan Health Reviews

Updated September 21, 2014
Updated September 21, 2014
106 Reviews
3.5
106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barry Smith
18 Ratings

Review Highlights

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 8 reviews)


Cons
  • Llack of management skils in middle management leeads to low employee morale in some departments (in 5 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    EAP consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EAP Consultant
    Current Employee - EAP Consultant

    I have been working at Magellan Health full-time for more than a year

    Pros

    Professional and supportive staff, excellent training

    Cons

    Too much administrative responsibilities and paperwork

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Care Manager  in  Parsippany, NJ
    Current Employee - Senior Care Manager in Parsippany, NJ

    I have been working at Magellan Health full-time for more than a year

    Pros

    great incentives and bonuses, very approachable supervisors and an overall highly ethical community.

    Cons

    somewhat monotonous work, having to wear a headset all day

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager  in  Phoenix, AZ
    Current Employee - Care Manager in Phoenix, AZ

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    Ability to work from home, management strong leadership ability and skills, focused on job processes, supportive teams

    Cons

    I have no concerns to share. This is a very good company

    Advice to ManagementAdvice

    Management strives for excellence and it shows in the work they do.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Positive, customer service oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Magellan Health

    Pros

    Colleagues care about providing quality services. Benefits package, including time off better then many other local companies. Commitment made to creating positive work environment.

    Cons

    Downside-recent changes leave staff feeling overworked and stretched thin. Not enough employees to continue to be able to provide high level of customer service.

    Advice to ManagementAdvice

    Continue to ask employees for ideas and feedback. Try to understand which programs aren't working and why-and accomplish this as quickly ad possible.

    Recommends
    Approves of CEO
  6.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - EDI Systems Analyst  in  Maryland Heights, MO
    Current Employee - EDI Systems Analyst in Maryland Heights, MO

    I have been working at Magellan Health

    Pros

    Magellan is a great Place to work. They are very flexible when it comes to balancing work and home life. The pay is great. Depending on the department you are in you have the ability to work from home when necessary. Upper management at least in EDI expects you to be a super star. They want the best of the best, which gives you a goal to work towards.

    Cons

    Training is not the greatest. They pretty much expect you to already know your job when they hire you. People tend to hord information. I guess in fear of you taking their job.

    Advice to ManagementAdvice

    Breath ... we are all working very hard to meet the companies goals.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    an awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Care Manager  in  Alpharetta, GA
    Current Employee - Senior Care Manager in Alpharetta, GA

    I have been working at Magellan Health

    Pros

    great place for an experienced clinical social worker, opportunites for advancement, opportunities to change contracts and job positions when employee is ready for a change. growing work from home program is great for staff who have long commutes. for the licensed clinical social worker, you can look forward to an 8-5pm job, no on call or after hours work and the ability to leave your job and go home without stressing over undone work or high risk clients. you do your job, and at the end of the day, there are no loose ends. senior leadership is very experienced, very bright, and are excellent at networking and building relationships within the local community from state to state. magellan is very concerned about employee health and offer programs to help employees achieve better health. social committee keeps the office busy with employee events to boost morale. very professional environment where customer service is taken very a priority. magellan will go to any length to make a customer happy.

    Cons

    sitting at a computer for (8) hours a day.

    Advice to ManagementAdvice

    employees like to be heard and over the years, i have watched magellan make efforts and gains in providing employees with opportunities to provide feedback anonymously. please continue listen to your employees particulary around middle management issues. also, new clinical staff need close monitoring for first (6) months especially around customer service and making every effort to make the member and customer happy.

    Recommends
    Approves of CEO
  8.  

    Not a bad company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Magellan Health full-time for more than 5 years

    Pros

    Employees are treated well, benefits OK. Work life balance was adequate.

    Cons

    Office culture was a bit "cliquish" Company did not offer many opportunities for advancement. It seemed like the same people were always being promoted or considered for advancement opportunities while others likely qualified were not even considered unless they were "friends" with management. Certain positions were valued more than others.

    Advice to ManagementAdvice

    Implement a more objective system for promoting/identifying internal talent.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good support but salary should increase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MFLC  in  Huntsville, AL
    Current Employee - MFLC in Huntsville, AL

    I have been working at Magellan Health full-time for more than a year

    Pros

    Autonomy, support, quick response time

    Cons

    Lack of promotions or feedback

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall, it was a good opportunity and experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Manager Senior  in  Parsippany, NJ
    Former Employee - Care Manager Senior in Parsippany, NJ

    I worked at Magellan Health full-time for more than a year

    Pros

    There were many people who worked there for many years who had a lot of knowledge. Also, there was a lot of effort put in to keep the energy and morale high.

    Cons

    Often co-workers were too busy on phones to help you when you needed help with clinical case questions.

    Advice to ManagementAdvice

    Management needed to stay focus on a strategy, it changed too often and care managers were caught in the middle. Unfortunately, this location is no longer open.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A long time employee who would recommend working at Magellan Health to friends and family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health full-time for more than 10 years

    Pros

    I have found that Magellan really treats 'work/life' balance with the highest priority. It is an open culture with emphasis on continued learning with ample opportunity for advancement.

    Cons

    The company has offices all over the country with a large 'work-at-home' population. For some, the lack of face-to-face interaction can be a challenge.

    Advice to ManagementAdvice

    Continue to keep an open information environment so all employees feel a part of Magellan success.

    Recommends
    Positive Outlook
    Approves of CEO

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