Magellan Health

  www.magellanhealth.com
  www.magellanhealth.com
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Magellan Health Reviews

Updated September 22, 2014
Updated September 22, 2014
107 Reviews
3.5
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barry Smith
18 Ratings

Review Highlights

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 8 reviews)


Cons
  • Llack of management skils in middle management leeads to low employee morale in some departments (in 5 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support  in  Columbia, MD
    Former Employee - Sales Support in Columbia, MD

    I worked at Magellan Health full-time for more than a year

    Pros

    Ability to work from home. Interesting work.

    Cons

    Dysfunctional management. Leader hired friends who had no professional backgrounds. Passed blame down the line. High turnover. Changing priorities and no sense of direction.

    Advice to ManagementAdvice

    Listen to those who have the experience in the areas that you do not. They actually may have good ideas.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Parsippany, NJ
    Former Employee - Anonymous Employee in Parsippany, NJ

    I worked at Magellan Health full-time for more than 5 years

    Pros

    Decent PTO, flexible hours, friendly front line staff.

    Cons

    Decisions are based on the cost to the company not what is in the best interest of the member. I would have to say that senior and middle leadership are clueless to what really goes on in the company because if they are aware of the unethical behavior that continues then shame on them. DOBI should shut them down but wait..Horizon already took care of that.
    There is an overall lack of communication or any type of consideration given to their employees. No life/work balance.
    Advancement opportunities only exist if you are with the "in crowd".

    Advice to ManagementAdvice

    In trying to get ahead you are stepping on people to get to the top. Remember those people because you will pass them again on your way down!
    Think of the impact your decisions have on these innocent members instead of the impact on your bottom dollar.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    High intensity, lot of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health full-time for more than 8 years

    Pros

    Mature company, fairly stable but a lot of changing right now. PTO is reasonable, remote working conditions are good, flexible work hours, trying to be a progressive, growing company.

    Cons

    Promotions are limited, raises and salaries are weak unless you're a new hire or senior leader. They rotate through a lot of outside senior management which is very disruptive. Pretty intense work environment and it seems to get only more demanding. The market is changing and Magellan is trying to change, but it seems like they have a long way to go. It's a top down environment and they are not much in tune with the work at mid and ground level. Antiquated systems. Poorly organized. Behind the times.

    Advice to ManagementAdvice

    Stop the revolving flow of senior leaders that don't know the business and reduce the number overall. Need more workers and less senior managers. Learn from mid and ground level staff and those that have been in and ignored for years. Don't be punitive when you hear things you don't like. Ask and be willing to really listen and act without retribution. Reduce the stress and intensity. Bring in more front-line staff to support all the new initiatives. Don't try to do everything and say yes to everyone and customize everything. Being flexible actually results in more limitations for scalability and being nimble. Figure out what you're good at or what you want to be good at and focus. Trying to do too much at once is pushing the business to the edge.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Configuration Specialist  in  Saint Louis, MO
    Current Employee - Benefit Configuration Specialist in Saint Louis, MO

    I have been working at Magellan Health full-time for more than 10 years

    Pros

    PTO and benefits are good. Very flexible on working hours and working from home. There is room for advancement within the company.

    Cons

    Salary seems to be lower than current standards. Often see new hires with less exprience being brought in at a high pay level. I have work here for 13 years and raises are not great.

    Advice to ManagementAdvice

    Middle management needs to be more skilled in their job. There is a lot of problems with communications with in departments and much time and resources are wasted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health full-time for more than a year

    Pros

    quite company, clean building and nice co workers

    Cons

    Not enough money, expensive benefits no work life balance

    Advice to ManagementAdvice

    give more money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Magellan Health

    Pros

    Flexible and offers good salary

    Cons

    None that I can think of

  8.  

    Good company that needs to spend money on technology upgrades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Networks  in  Phoenix, AZ
    Former Employee - Networks in Phoenix, AZ

    I worked at Magellan Health full-time for more than 3 years

    Pros

    Their HR and employee benefits, are really good and they follow through on their commitments to bonuses, etc.. Culture depends on the direct manager your work for--overall, I really enjoyed my time there, after the transition was over (took about a year).

    Cons

    Need to upgrade technologies to provide tools that are more user friendly and searchable.

    Advice to ManagementAdvice

    You must spend to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good benefits and a flexible work environment, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Saint Louis, MO
    Current Employee - Business Analyst in Saint Louis, MO

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    Good benefits. Salary is under the average stated on glassdoor for comparable positions at other employers. Excellent time off allotment from the start and flexible work environment. Some opportunity for telecommuting if your job responsibilities permit that to occur.

    Cons

    Some in senior management roles have excellent people-leadership skills, others will throw you under the bus without hesitation. Employees perceived as not closely aligned with the agenda of a manager or a manager's favored staff will be disregarded. Corporate frequently pushes out new initiatives, does not properly fund support for new contracts and management poorly executes what corporate thrusts upon them, resulting in a chaotic and stressful work for front-line employees who have to clean up the resulting mess.

    Advice to ManagementAdvice

    Strive to lead the excellent and knowledgeable employees you have and listen to them without forcing your own personal agenda. Identify the senior management who do not have effective people-leadership skills and provide them with mentors or other resources to understand their role and tools to obtain the skills needed to lead others. Get rid of the many senior-level management who are on a self-glorifying power trip and unwilling to learn to effectively lead people. Admit when a new initiative didn't go quite the way it was intended to go, and solicit comments and suggestions directly from front-line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Generally a positive place to work - recent changes in direction / leadership has lead to a very unsettled environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Magellan Health full-time for more than 10 years

    Pros

    The benefit package is very attractive; certainly room for advancement if you are willing to look for opportunities.

    Cons

    Corporate direction has continued to evolve over the last several years. Lay offs seem to be part of the new culture.

    Advice to ManagementAdvice

    Communicate the corporate strategic vision with the rest of the workforce. Anxiety is high, and although tough decisions are necessary, the lack of communication is seen as secrecy.

    Neutral Outlook
    No opinion of CEO
  11.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at Magellan Health full-time for more than a year

    Pros

    Comfortable workspace, beautiful outdoors grounds for breaks and lunches, great location. Money is okay, and benefits are good.

    Cons

    Too restricted. This is a call center and you will have many "standards" that you will be expected to keep up with and improve upon.

    Advice to ManagementAdvice

    Smile :D

    Neutral Outlook
    No opinion of CEO

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