Magellan Health Reviews

Updated August 20, 2014
Updated August 20, 2014
100 Reviews

3.5
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Barry Smith
14 Ratings

Review Highlights

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 8 reviews)


Cons
  • Llack of management skils in middle management leeads to low employee morale in some departments (in 5 reviews)

  • Call center environment, still better then most (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at Magellan Health full-time for more than a year

    Pros

    Comfortable workspace, beautiful outdoors grounds for breaks and lunches, great location. Money is okay, and benefits are good.

    Cons

    Too restricted. This is a call center and you will have many "standards" that you will be expected to keep up with and improve upon.

    Advice to ManagementAdvice

    Smile :D

    Neutral Outlook
    No opinion of CEO
  2.  

    Learning about health care and the importance of the right provider for the patient as well as for the family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist I  in  Parsippany, NJ
    Former Employee - Support Specialist I in Parsippany, NJ

    I worked at Magellan Health full-time for more than 5 years

    Pros

    Teamwork is very important as well as learning more of the services the company provided and the opportunity to learn more in order to advance within the company.

    Cons

    Loud noises sometimes acquired by co-workers not realizing they were in a restricted area; poor apparel for a professional environment and of course the day I left the company.

    Advice to ManagementAdvice

    Getting much closer to the employees. Understanding their needs when they have family they have to take care of especially single parents.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    A nice place to work. They allow some work at home opportunities. Most people are very nice and ethical. They pay well.

    Cons

    Call center environment, still better then most. They close down main break room for big meetings, inconvenient for those that use it.

    Advice to ManagementAdvice

    Find more ways to help motivate and lift morale.

    Recommends
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 4 people found this helpful  

    Unorganized and deceptive make the experience of an MFLC very frustrating.

    • Work/Life Balance
    Former Employee - Military Family Life Counselor  in  Killeen, TX
    Former Employee - Military Family Life Counselor in Killeen, TX

    I worked at Magellan Health full-time for less than a year

    Pros

    None- other companies that provide MFLC's to military bases have higher standards, better training, competitive pay (comparable to what the market pays for education and experience of a licensed counselor)

    Cons

    Very, very deceptive toward employees. Magellan will say one thing, after hire and commitment they pull the rug out from under you- with no remorse.
    Magellan doesn't care about the welfare of military families in the least, as evidenced
    by management practices. The people that contract with them will never know due to deception. They are all about money- that goes to the top, a lot like Walmart.

    Advice to ManagementAdvice

    No advice, they just wouldn't get it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Difficult to get anything accomplished here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative  in  Scottsdale, AZ
    Current Employee - Administrative in Scottsdale, AZ

    I have been working at Magellan Health full-time for more than 5 years

    Pros

    Company give a very generous PTO and encourages staff to use it to its fullest advantage, no carry over of PTO, enriched insurance benefits, telecommuting encouraged in many areas of the company.

    Cons

    Too many roadblocks and difficult to get anything accomplished. Decisions are all made at the upper level and can take many weeks to get something very simple approved. New phone system was installed three months ago and is still not being utilized because of politics.

    Advice to ManagementAdvice

    Too many chiefs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    getting better all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Management Specialist II  in  Columbia, MD
    Current Employee - Data Management Specialist II in Columbia, MD

    I have been working at Magellan Health full-time for more than 8 years

    Pros

    good benefits, time off, friendly environment, and work at home availability.

    Cons

    very little chance for advancement

    Advice to ManagementAdvice

    lower level employees should be valued more.

    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Manager Senior  in  Miami, FL
    Former Employee - Care Manager Senior in Miami, FL

    I worked at Magellan Health full-time for more than a year

    Pros

    Good overtime pay and vacation time

    Cons

    Management was abusive and not interested in employees.

    Advice to ManagementAdvice

    Listen to your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Experience working at Magellan Health

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Care Manager  in  Phoenix, AZ
    Current Employee - Senior Care Manager in Phoenix, AZ

    I have been working at Magellan Health full-time for more than a year

    Pros

    Good pay, flexible hours, sound clinicians

    Cons

    Unreliable. Promised work from home, not delivered

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    EAP consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EAP Consultant
    Current Employee - EAP Consultant

    I have been working at Magellan Health full-time for more than a year

    Pros

    Professional and supportive staff, excellent training

    Cons

    Too much administrative responsibilities and paperwork

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Care Manager  in  Parsippany, NJ
    Current Employee - Senior Care Manager in Parsippany, NJ

    I have been working at Magellan Health full-time for more than a year

    Pros

    great incentives and bonuses, very approachable supervisors and an overall highly ethical community.

    Cons

    somewhat monotonous work, having to wear a headset all day

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Magellan Health? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.