Magellan Health

  www.magellanhealth.com
  www.magellanhealth.com

Magellan Health Reviews

Updated November 12, 2014
Updated November 12, 2014
118 Reviews
3.6
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Barry Smith
20 Ratings

Review Highlights

Pros
  • Work from home opportunties are good (in 15 reviews)

  • They encourage work-life balance, caring for each other, and delivering great customer service (in 10 reviews)


Cons
  • Llack of management skils in middle management leeads to low employee morale in some departments (in 5 reviews)

  • discrimination with some work benefits from upper management (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, had very positive experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EAP Consultant
    Former Employee - EAP Consultant

    I worked at Magellan Health full-time (more than 10 years)

    Pros

    The company has multiple divisions and the experience I had in my division was quite positive.

    Cons

    Magellan's silos are on different planets and one has no concept what is really going on in the other silo.Overall, the benefits were okay but not the best.

    Advice to ManagementAdvice

    Break down the silos and work on keeping talent management.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Nice place to work for, employer motivation is unity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PA Assistance Coordinator in Harrisburg, PA
    Current Employee - PA Assistance Coordinator in Harrisburg, PA

    I have been working at Magellan Health full-time (more than 5 years)

    Pros

    I like the benefits, and how supervisor work with you, also like the monthly meetings so that everyone can be on the same pages.

    Cons

    No overtime, I do not have this in my department, and the fact that you get paid Semi Monthly.

    Advice to ManagementAdvice

    To fight for higher raises for your employees who work so hard to make things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very strict on timeliness, compensation is good, the PTO given annually is great, and management does not micromanage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Maryland Heights, MO
    Current Employee - Customer Service Specialist in Maryland Heights, MO

    I have been working at Magellan Health full-time (more than an year)

    Pros

    Good pay
    Good benefits
    If you work hard you can grow with the company

    Cons

    If you want to be patted on the back all the time and like to be micro managed this is not the place for you.
    Also favoritism comes into play but that is true for most of Corporate America. Three people in my department received compliments from customers that management did not acknowledge though most managers at the company make a big deal out of that. It is a call center so it can get loud at times and the environment can seem unprofessional depending on where you work and what the side bar conversations are.

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  5.  

    Good company that needs to spend money on technology upgrades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Networks in Phoenix, AZ
    Former Employee - Networks in Phoenix, AZ

    I worked at Magellan Health full-time (more than 3 years)

    Pros

    Their HR and employee benefits, are really good and they follow through on their commitments to bonuses, etc.. Culture depends on the direct manager your work for--overall, I really enjoyed my time there, after the transition was over (took about a year).

    Cons

    Need to upgrade technologies to provide tools that are more user friendly and searchable.

    Advice to ManagementAdvice

    You must spend to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Learning about health care and the importance of the right provider for the patient as well as for the family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist I in Parsippany, NJ
    Former Employee - Support Specialist I in Parsippany, NJ

    I worked at Magellan Health full-time (more than 5 years)

    Pros

    Teamwork is very important as well as learning more of the services the company provided and the opportunity to learn more in order to advance within the company.

    Cons

    Loud noises sometimes acquired by co-workers not realizing they were in a restricted area; poor apparel for a professional environment and of course the day I left the company.

    Advice to ManagementAdvice

    Getting much closer to the employees. Understanding their needs when they have family they have to take care of especially single parents.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Magellan Health full-time (more than 5 years)

    Pros

    A nice place to work. They allow some work at home opportunities. Most people are very nice and ethical. They pay well.

    Cons

    Call center environment, still better then most. They close down main break room for big meetings, inconvenient for those that use it.

    Advice to ManagementAdvice

    Find more ways to help motivate and lift morale.

    Recommends
    Approves of CEO
  8.  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Associate in Columbia, MD
    Former Employee - Health Associate in Columbia, MD

    I worked at Magellan Health full-time (more than 5 years)

    Pros

    Benefits, good people all around, good management

    Cons

    corporate layoffs and not tremendous growth opportunity

  9. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist II in Saint Louis, MO
    Current Employee - Claims Specialist II in Saint Louis, MO

    I have been working at Magellan Health full-time (more than 3 years)

    Pros

    Always looking for and winning new business.

    Cons

    I really have not found any cins

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Challenging environment with opportunities for advancement for dedicated employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Saint Louis, MO
    Current Employee - Management in Saint Louis, MO

    I have been working at Magellan Health full-time (more than 10 years)

    Pros

    Excellent PTO and benefits, challenging environment, great colleagues. Company has a good strategy for growth if they can execute it. Has lots of capital available for strategic purchases to support growth initiativies.

    Cons

    Very tight budgets with too frequent layoffs. IT backbone (I-Series) is dated and company is hesitant to risk a replacement and prefers to patch it rather than fix it.

    Advice to ManagementAdvice

    Find ways to move employees around company without showing talented associates the door. Senior management is getting too top heavy again and that impacts the company's ability to hire staff to actually service the customer contracts. Seriously consider new Clinical/Network/Claims system to bring company into the 21st century. If that is done well, desired staff reductions (reduced admin costs) could occur without business impact, in fact, service should improve. Spend some of the available cash to fund this!

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Nothing negative to say..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Organization Service Specialist in Maryland Heights, MO
    Current Employee - Organization Service Specialist in Maryland Heights, MO

    I have been working at Magellan Health full-time (more than 3 years)

    Pros

    I truly enjoyed working for Magellan overall it is a good company

    Cons

    Only Con I can think of is that tha raises are not much.

    Recommends
    Positive Outlook
    No opinion of CEO

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