Main Street Hub Reviews

Updated March 25, 2015
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3.9
145 Reviews
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Main Street Hub Co-Founder & Co-CEO Andrew Allison & Matt Stuart
Andrew Allison & Matt Stuart
98 Ratings

Pros
  • You will also make a lot of money along the way (in 6 reviews)

  • No matter what work is work, but at MSH they give you an opportunity to make a lot of money, if you can figure out the sale (in 6 reviews)

Cons
  • Upper management claims to care about employees, but will fire them at the drop of a hat (in 9 reviews)

  • Limited room for growth within the organization as they seem to love to promote externally (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Exciting and rewarding to work at Main Street Hub

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Main Street Hub full-time (less than a year)

    Pros

    I personally came to Main Street Hub because of its mission - helping local businesses to be successful. I really like that reverence for local businesses is the first item on company's value statement, which is lived and breathed by all. Both founders are extremely smart, diligent, and thoughtful in their approach to everything. I have had my questions/concerns answered and followed up by founders personally in spite of their busy schedule. They made a point to take care of their employees.

    Cons

    The company is growing and changing very fast. The management team is thoughtful about scaling and bringing changes in an iterative manner. But I can see people who like to work in a box and need to know what exactly will happen in the next month and year with high degree of certainty will not feel comfortable here. On the contrary, if changes (for the better) give you energy, this would be the right place.

    Advice to ManagementAdvice

    Keep being thoughtful and diligent.... Pay even more attention to empowering your employees.

    Recommends
    Positive Outlook
    Approves of CEO

    Main Street Hub Response

    Jan 5, 2015co-CEO

    Thanks very much for your thoughtful review and your kind words about us and the other members of the leadership team. We really appreciate it.

    Thanks also for your focus on our customers. We
    ... More

  2. Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Consultant in Austin, TX
    Current Employee - Marketing Consultant in Austin, TX

    I have been working at Main Street Hub full-time (more than a year)

    Pros

    There are so many pros to this company and to this position. One that stands out to me, that everyone is looking for when applying for a job, is the potential to grow with in this fast moving company. If you do the basics of the job and do well, you with see growth while getting paid handsomely.

    Cons

    Cons.....Growing pains. As with any rapidly growing company you'll see and feel some growing pains. Change is apart of life, so being adaptable is key.

    Advice to ManagementAdvice

    Keep valuing your employees like you have been. It doesn't go unnoticed.

    Recommends
    Positive Outlook
  3. 1 person found this helpful

    A Focused, Fast-Growing Company Mission-Set on Helping Small Businesses Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Austin, TX
    Current Employee - Marketing in Austin, TX

    I have been working at Main Street Hub full-time (less than a year)

    Pros

    If you're looking to work with smart, committed professionals in a fast-growth environment, then Main Street Hub is a great destination (not to mention it's right in the heart of Austin). This is a very focused company: focused on its customers (local businesses), focused on its culture (and truly embodying it), and focused on growth...fast! It's also mission-focused company, with that mission being to help local businesses grow online. If you're cause-driven to help "the little guys" succeed by giving them the tools that typically only larger enterprises enjoy, then your passion will fit right in. This is not a paintball and ping pong startup. Yes, there is a ping pong table, but culture starts and ends with customers...and creating growth opportunities for team members along the way.

    Cons

    What are definite pros for many may be drawbacks for those who aren't looking for or ready for a fast-growth, results-driven environment.

    Recommends
    Positive Outlook
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  5. 1 person found this helpful

    Great mission, exciting environment, and phenomenal people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead - Content in Austin, TX
    Current Employee - Team Lead - Content in Austin, TX

    I have been working at Main Street Hub full-time (more than a year)

    Pros

    The mission: Like a lot of my co-workers, I was drawn to Main Street Hub because of the mission to serve local businesses. It was a concept I was already passionate about, and it was a pleasant surprise after I was hired to find that the priorities and values of the company truly revolve around serving these merchants to the best of our ability. I feel like a lot of companies boast values that sound great, but don't necessarily live by them. That's definitely not the case at MSH. While the team has grown exponentially since I first came on board, it's been impressive to see that the commitment to our local merchants has remained the driving force of the company.

    The work: The actual work on the content team is fun, and employees are encouraged to think outside of the box and approach our work in new ways. I can honestly say that I've never had a boring day at work. On the other side of that, the workload can definitely be tough to manage at times. The company is growing so quickly that sometimes you can end up juggling a lot of things at one time. I personally find it rewarding to be challenged like that on a regular basis, but if you don't thrive in that type of environment it can definitely be overwhelming.

    The opportunities: If you want to develop quickly, there are plenty of opportunities to do so. However, don't expect things to be handed to you. The people that work on the content team are truly the smartest, funniest, and most talented people I've ever met. Because of that, the bar is set extremely high. Simply doing your job well will not make you a standout here. If you push yourself, think outside of the box, and find ways to improve not only your own work but also your team's, you will excel here.

    The culture: The culture and people at MSH are by far the best part about working here. Yes, the mission is admirable. Yes, the work is fun and there are abundant opportunities if you're willing to push yourself. But the team...the people you spend the majority of your time with during the week...that's why I am excited to go to work in the morning. I can't imagine a better group of people to work with. The hiring process is pretty rigorous, but it's obviously working. Everyone is committed to the common goal of serving our local businesses, which creates a very open and collaborative environment. I really can't say enough about the people at Main Street Hub (at all levels of the company).

    Cons

    As mentioned above, the workload and high standards can be tough to manage. It took me awhile to figure out how to build in a little work-life balance, but it's definitely possible. Training can also feel a little quick, and there's a steep learning curve.

    Advice to ManagementAdvice

    As the company scales, it's great to continue to promote internally whenever possible. That is definitely one of the appeals of working in such a fast-paced environment. However, there are definitely improvements that could be made when people transition to a management role. More formal training and a clearer transition plan/timeline would greatly benefit both the transitioning manager and his or her future direct reports.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Challenged daily -- no shortage of learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Community Manager in Austin, TX
    Current Employee - Social Media Community Manager in Austin, TX

    I have been working at Main Street Hub

    Pros

    I truly get energized by what's going on here. I'm not quite sure how many people can say that about their job. The core of the company -- or, the reason we're all doing what we're doing -- is to be able to help out local businesses. That mission is evident, and energizing in itself. In looking back through my time here, though, I would not have expected to be learning as much as I'm learning, or to be challenged as much as I'm being challenged. There's a ton of room for growing as an individual. That opportunity for growth is fostered by things that I can easily point to, like professional development presentations, but it's also fostered by the team of people I get to work with every day. The individuals that make up this company, and specifically the Content Team, are a bunch of hard-working, creative, and supportive people. It gets me excited to think about how much the people on this team motivate me to be my best self, and ultimately, to do the best we can for each of these local businesses we work for.

    Cons

    It's hard to say. There're high expectations. The work is not easy. The company is growing, which can mean you have to try harder to make sure that the culture that's been fostered continues to permeate, or get even stronger. The thing is, those things aren't really cons. They're opportunities.

    Advice to ManagementAdvice

    Continue to try to keep a consistent pulse on what's going on on the floor. Continue to make yourself available, and to have a bias towards encouraging feedback, and really listening to it. People need to be empowered. Don't rest on what's worked in the past, but have a bias towards what will work even better in the future.

    Recommends
    Positive Outlook
  7. 1 person found this helpful

    I didn’t know how great a company culture could be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Main Street Hub full-time (more than a year)

    Pros

    I have worked in a few other jobs before coming to Main Street Hub, both in Austin and outside of Texas. All of my prior jobs were both engaging and demanding, in both positive and challenging ways. They were intellectually stimulating and demanding of my time. I am no stranger to hard work and a lot of work ( these are different things). Let’s just say when you’re doing 30+ hour weekends of work as your first job, you are molded by that experience.

    I got along well with co-workers in some of my other jobs and had some good managers who taught me valuable things. I also have worked with people that were not so good, were passive aggressive, and demonstrated a callous disregard for their co-workers. The kind of jobs where you feel eminently replaceable, and get reprimanded for wasting time by going to the bathroom. To claim these companies have a culture is a disservice to the concept; they had environments of fear, anxiety, negative stress, unhealthy cutthroat competition and a lack of trust. Communicating with a manager about concerns was a good way to get in trouble. Peers were competing with each other and some people would truly trample others to get ahead.

    These were jobs and environments I experienced in my first few years of working, so when I arrived at Main Street Hub it was like breathing air for the first time.

    The culture is steered by the values, and they are the driving force behind what it feels like working at Main Street Hub. The people and the culture are unequivocally the best part about working here, in my opinion.

    Main Street Hub is not a place where you can’t be candid with your manager and are nervous. It’s a place where you can communicate with them about anything, and they will devote time to you every week. Communication is not only encouraged, it’s praised.

    Main Street Hub is not a place where you’ve only seen the CEO on a picture in the lobby, or the CEO yells at your colleaguel. It’s a place where you can sit down with the CEOs and share a coffee and an idea you’ve got, or strike up a casual conversation about new restaurants in the hallway.

    The people here are positive, welcoming, intelligent, and hard working. I entered with some trepidation based on past experiences, but I quickly learned that everybody is incredibly approachable - from front line co-workers to managers and senior executives. Culture is a living, breathing thing - and it’s a strong focus of recruiting. The company wants people who can not only do the job, but fit the culture - and they overwhelmingly attract that. It almost feels like some weird sort of magic that makes Main Street Hub feel like it does. There is a tangible feeling of a being a part of a “team” that is not accidental, it’s strongly cultivated. There’s this force that helps a group of people with completely different backgrounds and interests and personalities mesh incredibly well - and it’s the culture. This was new to me as well. It’s wonderful to feel that you are working together toward something with your peers, and not against each other. Competition is healthy and positive, and not detrimental to that sense of team.

    The work at this company (in the Content department) is fun & engaging. I am a fan of social media and a personal user, and if you enjoy using those platforms at all, you will have fun doing the work. There is a lot of writing here in the Content department, mostly on the CM side but some on the PM side. This isn’t like reading through a 50 page financial report to write a one page memo, then sweating over whether or not your boss is going to like it (or even read it). It’s talking to people on Twitter and asking them to come try a restaurant; it’s collaborating with your deskmate to come up with something clever for a post; putting a cover photo of delicious food on their Facebook page that makes you so hungry you have to go to lunch after you finish setting up the profile.

    All of this work sounds fun and lighthearted, and by and large it is. But the reason the company does the work is an admirable one, and it is their passionate focus on helping local businesses. It is a company that is “for profit” but is doing something worthwhile and helping thousands of businesses that don’t have the time, the knowledge, or the expertise to do what we do. The mission is a positive and admirable one.

    Professional growth and new opportunities at Main Street Hub are available incredibly fast relative to other companies within the same industry. Part of it may have to do with the startup environment (I assume, I am not deeply familiar with other startups), but it also is a meritocratic process. I’ve never been at a company where somebody can become a Team Lead (akin to a middle management position) in under a year. This is a company where it doesn’t matter if you’re 23 and this is your first full time job and you have never managed before. If you’ve have the ability and the drive and the chops, you could be managing a team of 12 in a matter of months, not years. I’ve seen it happen several times over, and confidently feel that the company has made the right call each time. It’s remarkable. I don’t know another company that can offer that. The idea of this was utterly unfathomable to me before coming here. It reinforces that people are rewarded based on work and ability, not experience, tenure or politics. My own personal path and growth in the company has been similar, and I feel the company has given me many wonderful opportunities. Opportunities that I did not, or could not have in prior roles. I have professionally invested in the company, and they have invested in me.

    If you made it this far, thank you for your reading and your patience. I’ll end with a final statement that sums up my experience here. When I applied to Main Street Hub, I did it on a whim without knowing much about the place. When I got hired by Main Street Hub, I thought “Well it’s tangentially related to the industry I want to be in so I’ll work here for a little bit until I can get back into that.” I have now been here over 2 years, and it’s my favorite job I have ever had - without question. I don’t expect to stay at Main Street Hub for 30 or 40 years until retirement (or maybe I will?!) but I do know this: I will always relish the experience I have had here, cherish the people I’ve worked with, and reflect fondly upon my time at this company.

    Cons

    Like I said, coming to Main Street Hub felt like breathing air for the first time. From the culture to the people and the work itself, I didn’t realize I could be so relaxed and happy as well as feeling engaged and fulfilled. My points here aren’t necessarily cons, but more just illuminating things people perceive as cons (they aren’t to me).

    The work is engaging and there is a lot of it. I don’t feel like it’s the most intellectually demanding or difficult work I’ve done. I don’t have a problem with this, but I would just let prospective hires know that if this is not the place to be if you are looking to be tested to the absolute limits of their intellectual ability (caveat: it’s because it’s an entry level job).
    If this is your first job, you may indeed feel tested and think a lot is asked of you: you will work hard here. You will be challenged to be creative, to be resourceful, adaptable.

    For some new people, the work may feel daunting and overwhelming initially. You’ll get the workflow down - it’s like any job. If you haven’t worked before and feel like the job is too demanding and you have too much work, I can tell you from experience that it can get much harder and much busier elsewhere. Maybe you will have an easier, less demanding job in the future, but the work at MSH can prepare you for what it’s like to be busy and have a lot of work. You will learn time management and you will never be idle either.

    Advice to ManagementAdvice

    Keep driving the company by the values. Keep communicating like you do. Remain approachable and accessible to your employees. Maintain the candid approach you all excel at. This is something most people will never experience at any other company (at least I haven’t), and it is a tremendous asset you all have. It trickles down throughout the whole Content Department, and if people don’t appreciate it now - they will one day!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Awesome, intelligent co-workers and huge opportunities to grow professionally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content in Austin, TX
    Current Employee - Content in Austin, TX

    I have been working at Main Street Hub full-time (less than a year)

    Pros

    The content team’s full of incredibly smart, kind people and is growing rapidly -- you’ll meet people from a whole host of different backgrounds and get to work alongside them in an open, collaborative environment.
    The community management role's a great fit for creative and good-humored writers (I laugh more every day than I ever could've expected). Personally, I’ve had better opportunities to grow professionally here than I have in any other job (at the company less than a year and promoted twice) -- it’s really a case of “you get out what you put in,” which fulfilled my (hopeful) expectations of what working in a fast-growing start-up would mean.

    Cons

    If you’re looking for a consistent, established workplace with policies and best practices set-in-stone, this might not be for you. The team's growing at an incredible rate and as a result, things evolve and glitches crop up from time to time. If you’re happy rolling with the punches as part of a fast-growing team, this is a pretty awesome option.

    Advice to ManagementAdvice

    Continue to be open and receptive to feedback from all levels of the company -- that's something which sets MSH apart for me personally.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Driven, creative, and collaborative atmosphere with plenty to offer in terms of growth and professional development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Content
    Current Employee - Manager - Content

    I have been working at Main Street Hub full-time (more than a year)

    Pros

    Having graduated with a not-so-desirable major, I was beyond ecstatic when offered a job as a Community Manager at Main Street Hub. To be honest, I had no idea what to expect, but I was excited and eager to learn and challenge myself to make the most of the opportunity. This was around two years ago, when the company was probably (maybe?) a quarter of the size of what it is now. To say Main Street Hub exceeded my expectations would be an understatement. Not only have I met some of my closest friends here, I come into a work environment that pushes me to think critically and creatively as to how we could make this the best company to work for while also delighting our customers and seeing our mission through day in and day out which, as you can imagine, makes each day more thrilling than the last. Beyond that, the teams I work with motivate and inspire me every day -- pretty rare, right? As a Community Manager, I was given the opportunity to push our content strategy forward using my customer book as a playground for trying new tactics and techniques. Anything and everything I learned along the way, I shared with the rest of the team, and was able to implement changes to our strategy that have carried on to today. That's pretty awesome, if you ask me. Like I said, coming in with little experience and a creative major, I had no idea I could make such an impact at the company -- but that's the best thing about Main Street Hub -- you can make an impact from day one, it's just up to you to make it happen.

    Since then, I've been promoted twice, and now manage a team of Community Managers. So, what does that mean? That means I get to inspire and motivate a team of people to find their strengths, find what they have to offer to this role, find what success looks like to them, and find where their greatest potential lies, so that they can help shape the future of this company, too. Again, pretty awesome, right? The focus on individualized management is incredible, and I think, a big part of why there's so much opportunity to grow and succeed at this company. Not only that, but the work we do collectively for our customers is an easy thing to get behind. Coming into work knowing you're going to laugh at least once (but probably more like 100) times a day due to the sheer talent and creativity of the Content Team is motivation in and of itself -- but the fact that the creativity, wit, and humor which we instill in our work every day goes beyond us to help small and local businesses thrive? Man, that's the sweet spot.

    TL;DR: If you're into learning a lot, challenging yourself every day, speaking up with constructive feedback, and most importantly, helping small and local businesses succeed, then this is the place for you.

    Cons

    As I hinted at in the pros, it's up to you to make the most of your time here. Promotions are based on merit, not tenure, which means that you really have to put in the hard work to earn one. In my mind, that's not a bad thing, because it gave someone like me (and plenty others) the opportunity to grow professionally very early on in my tenure, but for those who are looking for something 'easy', then this might not be for you. The bar is really high, and will continue to rise as we continue to bring on more people, so at times you might find yourself working over the 40-hour work week in order to make the most of the opportunities you've created for yourself. I'll be the first to say that I often work outside 9-6, but that I do so because I've sought out opportunities that will help me grow and succeed in my role and that would not have normally been presented to me. That said, I've never regretted any of the extra time I've invested in this company, because the hard work really does pay off. Also, I'll echo some of the other reviewers and mention that if you're not comfortable with change and want certainty around what will happen in the next month (or even week sometimes), then Main Street Hub might not be for you. We're constantly iterating and striving to be better than we were yesterday, so some changes come on pretty suddenly as we're always aiming for a quick turnaround once we identify an area for improvement.

    Advice to ManagementAdvice

    As we grow, I think it's imperative that we don't lose sight of what each employee has to offer individually, and that we continue to hear everyone out, for better or for worse. It's what makes working at Main Street Hub such a learning opportunity and one of the things I value the most about working here.

    Recommends
    Positive Outlook
  10. 1 person found this helpful

    A purpose that's easy to get behind, coworkers who are great to be with, and opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Main Street Hub full-time

    Pros

    A few things that I love about my job: the mission is to help local businesses grow, the people are incredibly driven, nice, and hilarious, there are opportunities to grow in every sense of the word, and the actual work is centered around creating engaging content. In a nutshell, I feel challenged and motivated every single day that I walk into the office. And if you want something to change, you have the power to do that. You just have to have the drive to do so.

    Cons

    There's a lot of work on your plate. If you're interested in an opportunity and want to ensure that it makes the best impact possible, you're probably going to need to be willing to work outside the 40-hour work week. Also, if you're a person who likes things handed to you, this isn't the place you'll succeed.

    Advice to ManagementAdvice

    This is more of a cautionary tale. As we grow, don't lose sight of what makes every day a joy to come to work. Never lower the bar in terms of who we hire because we need more people. Never compromise quality. Never stop giving people the opportunity to grow. Never stop having a sense of humor.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Fast-growing, fast-paced company with an incredible culture and mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Team in Austin, TX
    Current Employee - Content Team in Austin, TX

    I have been working at Main Street Hub

    Pros

    The company has strong core values, which makes for an excellent company culture. You’re surrounded, motivated, and challenged by people who share the same values and work ethic as you -- everyone is working towards the same goal, which is to provide our customers with the best possible experience.

    There is plenty of room for professional growth as well. It’s hard to capture just how much I've learned in my time here. In the nearly three years I've been here, I've been challenged by my peers and experiences time and again, and while those challenges can be inherently frustrating, they've helped me refine and develop my skills. I’m really grateful for that.

    Cons

    Nothing immediately comes to mind.

    Advice to ManagementAdvice

    Upper Management cares about its employees. A lot. I really appreciate Upper Management’s eagerness to better understand challenges and concerns as they arise. It says a lot that, despite their busy schedule, they’re still focused on making time to sit down and talk openly and honestly with employees. You don’t see that often, so keep it up!

    Recommends
    Positive Outlook
    Approves of CEO

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