Main Street Hub Reviews

Updated April 20, 2015
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  1. Helpful (2)

    Great mission, exciting environment, and phenomenal people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead - Content in Austin, TX
    Current Employee - Team Lead - Content in Austin, TX

    I have been working at Main Street Hub full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The mission: Like a lot of my co-workers, I was drawn to Main Street Hub because of the mission to serve local businesses. It was a concept I was already passionate about, and it was a pleasant surprise after I was hired to find that the priorities and values of the company truly revolve around serving these merchants to the best of our ability. I feel like a lot of companies boast values that sound great, but don't necessarily live by them. That's definitely not the case at MSH. While the team has grown exponentially since I first came on board, it's been impressive to see that the commitment to our local merchants has remained the driving force of the company.

    The work: The actual work on the content team is fun, and employees are encouraged to think outside of the box and approach our work in new ways. I can honestly say that I've never had a boring day at work. On the other side of that, the workload can definitely be tough to manage at times. The company is growing so quickly that sometimes you can end up juggling a lot of things at one time. I personally find it rewarding to be challenged like that on a regular basis, but if you don't thrive in that type of environment it can definitely be overwhelming.

    The opportunities: If you want to develop quickly, there are plenty of opportunities to do so. However, don't expect things to be handed to you. The people that work on the content team are truly the smartest, funniest, and most talented people I've ever met. Because of that, the bar is set extremely high. Simply doing your job well will not make you a standout here. If you push yourself, think outside of the box, and find ways to improve not only your own work but also your team's, you will excel here.

    The culture: The culture and people at MSH are by far the best part about working here. Yes, the mission is admirable. Yes, the work is fun and there are abundant opportunities if you're willing to push yourself. But the team...the people you spend the majority of your time with during the week...that's why I am excited to go to work in the morning. I can't imagine a better group of people to work with. The hiring process is pretty rigorous, but it's obviously working. Everyone is committed to the common goal of serving our local businesses, which creates a very open and collaborative environment. I really can't say enough about the people at Main Street Hub (at all levels of the company).

    Cons

    As mentioned above, the workload and high standards can be tough to manage. It took me awhile to figure out how to build in a little work-life balance, but it's definitely possible. Training can also feel a little quick, and there's a steep learning curve.

    Advice to Management

    As the company scales, it's great to continue to promote internally whenever possible. That is definitely one of the appeals of working in such a fast-paced environment. However, there are definitely improvements that could be made when people transition to a management role. More formal training and a clearer transition plan/timeline would greatly benefit both the transitioning manager and his or her future direct reports.

  2. Helpful (1)

    Challenged daily -- no shortage of learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Community Manager in Austin, TX
    Current Employee - Social Media Community Manager in Austin, TX

    I have been working at Main Street Hub

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I truly get energized by what's going on here. I'm not quite sure how many people can say that about their job. The core of the company -- or, the reason we're all doing what we're doing -- is to be able to help out local businesses. That mission is evident, and energizing in itself. In looking back through my time here, though, I would not have expected to be learning as much as I'm learning, or to be challenged as much as I'm being challenged. There's a ton of room for growing as an individual. That opportunity for growth is fostered by things that I can easily point to, like professional development presentations, but it's also fostered by the team of people I get to work with every day. The individuals that make up this company, and specifically the Content Team, are a bunch of hard-working, creative, and supportive people. It gets me excited to think about how much the people on this team motivate me to be my best self, and ultimately, to do the best we can for each of these local businesses we work for.

    Cons

    It's hard to say. There're high expectations. The work is not easy. The company is growing, which can mean you have to try harder to make sure that the culture that's been fostered continues to permeate, or get even stronger. The thing is, those things aren't really cons. They're opportunities.

    Advice to Management

    Continue to try to keep a consistent pulse on what's going on on the floor. Continue to make yourself available, and to have a bias towards encouraging feedback, and really listening to it. People need to be empowered. Don't rest on what's worked in the past, but have a bias towards what will work even better in the future.

  3. Helpful (1)

    I didn’t know how great a company culture could be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Main Street Hub full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked in a few other jobs before coming to Main Street Hub, both in Austin and outside of Texas. All of my prior jobs were both engaging and demanding, in both positive and challenging ways. They were intellectually stimulating and demanding of my time. I am no stranger to hard work and a lot of work ( these are different things). Let’s just say when you’re doing 30+ hour weekends of work as your first job, you are molded by that experience.

    I got along well with co-workers in some of my other jobs and had some good managers who taught me valuable things. I also have worked with people that were not so good, were passive aggressive, and demonstrated a callous disregard for their co-workers. The kind of jobs where you feel eminently replaceable, and get reprimanded for wasting time by going to the bathroom. To claim these companies have a culture is a disservice to the concept; they had environments of fear, anxiety, negative stress, unhealthy cutthroat competition and a lack of trust. Communicating with a manager about concerns was a good way to get in trouble. Peers were competing with each other and some people would truly trample others to get ahead.

    These were jobs and environments I experienced in my first few years of working, so when I arrived at Main Street Hub it was like breathing air for the first time.

    The culture is steered by the values, and they are the driving force behind what it feels like working at Main Street Hub. The people and the culture are unequivocally the best part about working here, in my opinion.

    Main Street Hub is not a place where you can’t be candid with your manager and are nervous. It’s a place where you can communicate with them about anything, and they will devote time to you every week. Communication is not only encouraged, it’s praised.

    Main Street Hub is not a place where you’ve only seen the CEO on a picture in the lobby, or the CEO yells at your colleaguel. It’s a place where you can sit down with the CEOs and share a coffee and an idea you’ve got, or strike up a casual conversation about new restaurants in the hallway.

    The people here are positive, welcoming, intelligent, and hard working. I entered with some trepidation based on past experiences, but I quickly learned that everybody is incredibly approachable - from front line co-workers to managers and senior executives. Culture is a living, breathing thing - and it’s a strong focus of recruiting. The company wants people who can not only do the job, but fit the culture - and they overwhelmingly attract that. It almost feels like some weird sort of magic that makes Main Street Hub feel like it does. There is a tangible feeling of a being a part of a “team” that is not accidental, it’s strongly cultivated. There’s this force that helps a group of people with completely different backgrounds and interests and personalities mesh incredibly well - and it’s the culture. This was new to me as well. It’s wonderful to feel that you are working together toward something with your peers, and not against each other. Competition is healthy and positive, and not detrimental to that sense of team.

    The work at this company (in the Content department) is fun & engaging. I am a fan of social media and a personal user, and if you enjoy using those platforms at all, you will have fun doing the work. There is a lot of writing here in the Content department, mostly on the CM side but some on the PM side. This isn’t like reading through a 50 page financial report to write a one page memo, then sweating over whether or not your boss is going to like it (or even read it). It’s talking to people on Twitter and asking them to come try a restaurant; it’s collaborating with your deskmate to come up with something clever for a post; putting a cover photo of delicious food on their Facebook page that makes you so hungry you have to go to lunch after you finish setting up the profile.

    All of this work sounds fun and lighthearted, and by and large it is. But the reason the company does the work is an admirable one, and it is their passionate focus on helping local businesses. It is a company that is “for profit” but is doing something worthwhile and helping thousands of businesses that don’t have the time, the knowledge, or the expertise to do what we do. The mission is a positive and admirable one.

    Professional growth and new opportunities at Main Street Hub are available incredibly fast relative to other companies within the same industry. Part of it may have to do with the startup environment (I assume, I am not deeply familiar with other startups), but it also is a meritocratic process. I’ve never been at a company where somebody can become a Team Lead (akin to a middle management position) in under a year. This is a company where it doesn’t matter if you’re 23 and this is your first full time job and you have never managed before. If you’ve have the ability and the drive and the chops, you could be managing a team of 12 in a matter of months, not years. I’ve seen it happen several times over, and confidently feel that the company has made the right call each time. It’s remarkable. I don’t know another company that can offer that. The idea of this was utterly unfathomable to me before coming here. It reinforces that people are rewarded based on work and ability, not experience, tenure or politics. My own personal path and growth in the company has been similar, and I feel the company has given me many wonderful opportunities. Opportunities that I did not, or could not have in prior roles. I have professionally invested in the company, and they have invested in me.

    If you made it this far, thank you for your reading and your patience. I’ll end with a final statement that sums up my experience here. When I applied to Main Street Hub, I did it on a whim without knowing much about the place. When I got hired by Main Street Hub, I thought “Well it’s tangentially related to the industry I want to be in so I’ll work here for a little bit until I can get back into that.” I have now been here over 2 years, and it’s my favorite job I have ever had - without question. I don’t expect to stay at Main Street Hub for 30 or 40 years until retirement (or maybe I will?!) but I do know this: I will always relish the experience I have had here, cherish the people I’ve worked with, and reflect fondly upon my time at this company.

    Cons

    Like I said, coming to Main Street Hub felt like breathing air for the first time. From the culture to the people and the work itself, I didn’t realize I could be so relaxed and happy as well as feeling engaged and fulfilled. My points here aren’t necessarily cons, but more just illuminating things people perceive as cons (they aren’t to me).

    The work is engaging and there is a lot of it. I don’t feel like it’s the most intellectually demanding or difficult work I’ve done. I don’t have a problem with this, but I would just let prospective hires know that if this is not the place to be if you are looking to be tested to the absolute limits of their intellectual ability (caveat: it’s because it’s an entry level job).
    If this is your first job, you may indeed feel tested and think a lot is asked of you: you will work hard here. You will be challenged to be creative, to be resourceful, adaptable.

    For some new people, the work may feel daunting and overwhelming initially. You’ll get the workflow down - it’s like any job. If you haven’t worked before and feel like the job is too demanding and you have too much work, I can tell you from experience that it can get much harder and much busier elsewhere. Maybe you will have an easier, less demanding job in the future, but the work at MSH can prepare you for what it’s like to be busy and have a lot of work. You will learn time management and you will never be idle either.

    Advice to Management

    Keep driving the company by the values. Keep communicating like you do. Remain approachable and accessible to your employees. Maintain the candid approach you all excel at. This is something most people will never experience at any other company (at least I haven’t), and it is a tremendous asset you all have. It trickles down throughout the whole Content Department, and if people don’t appreciate it now - they will one day!

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  5. Helpful (1)

    Awesome, intelligent co-workers and huge opportunities to grow professionally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content in Austin, TX
    Current Employee - Content in Austin, TX

    I have been working at Main Street Hub full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The content team’s full of incredibly smart, kind people and is growing rapidly -- you’ll meet people from a whole host of different backgrounds and get to work alongside them in an open, collaborative environment.
    The community management role's a great fit for creative and good-humored writers (I laugh more every day than I ever could've expected). Personally, I’ve had better opportunities to grow professionally here than I have in any other job (at the company less than a year and promoted twice) -- it’s really a case of “you get out what you put in,” which fulfilled my (hopeful) expectations of what working in a fast-growing start-up would mean.

    Cons

    If you’re looking for a consistent, established workplace with policies and best practices set-in-stone, this might not be for you. The team's growing at an incredible rate and as a result, things evolve and glitches crop up from time to time. If you’re happy rolling with the punches as part of a fast-growing team, this is a pretty awesome option.

    Advice to Management

    Continue to be open and receptive to feedback from all levels of the company -- that's something which sets MSH apart for me personally.

  6. Helpful (1)

    Driven, creative, and collaborative atmosphere with plenty to offer in terms of growth and professional development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Content
    Current Employee - Manager - Content

    I have been working at Main Street Hub full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Having graduated with a not-so-desirable major, I was beyond ecstatic when offered a job as a Community Manager at Main Street Hub. To be honest, I had no idea what to expect, but I was excited and eager to learn and challenge myself to make the most of the opportunity. This was around two years ago, when the company was probably (maybe?) a quarter of the size of what it is now. To say Main Street Hub exceeded my expectations would be an understatement. Not only have I met some of my closest friends here, I come into a work environment that pushes me to think critically and creatively as to how we could make this the best company to work for while also delighting our customers and seeing our mission through day in and day out which, as you can imagine, makes each day more thrilling than the last. Beyond that, the teams I work with motivate and inspire me every day -- pretty rare, right? As a Community Manager, I was given the opportunity to push our content strategy forward using my customer book as a playground for trying new tactics and techniques. Anything and everything I learned along the way, I shared with the rest of the team, and was able to implement changes to our strategy that have carried on to today. That's pretty awesome, if you ask me. Like I said, coming in with little experience and a creative major, I had no idea I could make such an impact at the company -- but that's the best thing about Main Street Hub -- you can make an impact from day one, it's just up to you to make it happen.

    Since then, I've been promoted twice, and now manage a team of Community Managers. So, what does that mean? That means I get to inspire and motivate a team of people to find their strengths, find what they have to offer to this role, find what success looks like to them, and find where their greatest potential lies, so that they can help shape the future of this company, too. Again, pretty awesome, right? The focus on individualized management is incredible, and I think, a big part of why there's so much opportunity to grow and succeed at this company. Not only that, but the work we do collectively for our customers is an easy thing to get behind. Coming into work knowing you're going to laugh at least once (but probably more like 100) times a day due to the sheer talent and creativity of the Content Team is motivation in and of itself -- but the fact that the creativity, wit, and humor which we instill in our work every day goes beyond us to help small and local businesses thrive? Man, that's the sweet spot.

    TL;DR: If you're into learning a lot, challenging yourself every day, speaking up with constructive feedback, and most importantly, helping small and local businesses succeed, then this is the place for you.

    Cons

    As I hinted at in the pros, it's up to you to make the most of your time here. Promotions are based on merit, not tenure, which means that you really have to put in the hard work to earn one. In my mind, that's not a bad thing, because it gave someone like me (and plenty others) the opportunity to grow professionally very early on in my tenure, but for those who are looking for something 'easy', then this might not be for you. The bar is really high, and will continue to rise as we continue to bring on more people, so at times you might find yourself working over the 40-hour work week in order to make the most of the opportunities you've created for yourself. I'll be the first to say that I often work outside 9-6, but that I do so because I've sought out opportunities that will help me grow and succeed in my role and that would not have normally been presented to me. That said, I've never regretted any of the extra time I've invested in this company, because the hard work really does pay off. Also, I'll echo some of the other reviewers and mention that if you're not comfortable with change and want certainty around what will happen in the next month (or even week sometimes), then Main Street Hub might not be for you. We're constantly iterating and striving to be better than we were yesterday, so some changes come on pretty suddenly as we're always aiming for a quick turnaround once we identify an area for improvement.

    Advice to Management

    As we grow, I think it's imperative that we don't lose sight of what each employee has to offer individually, and that we continue to hear everyone out, for better or for worse. It's what makes working at Main Street Hub such a learning opportunity and one of the things I value the most about working here.

  7. Helpful (1)

    Fast-growing, fast-paced company with an incredible culture and mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Content Team in Austin, TX
    Current Employee - Content Team in Austin, TX

    I have been working at Main Street Hub

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company has strong core values, which makes for an excellent company culture. You’re surrounded, motivated, and challenged by people who share the same values and work ethic as you -- everyone is working towards the same goal, which is to provide our customers with the best possible experience.

    There is plenty of room for professional growth as well. It’s hard to capture just how much I've learned in my time here. In the nearly three years I've been here, I've been challenged by my peers and experiences time and again, and while those challenges can be inherently frustrating, they've helped me refine and develop my skills. I’m really grateful for that.

    Cons

    Nothing immediately comes to mind.

    Advice to Management

    Upper Management cares about its employees. A lot. I really appreciate Upper Management’s eagerness to better understand challenges and concerns as they arise. It says a lot that, despite their busy schedule, they’re still focused on making time to sit down and talk openly and honestly with employees. You don’t see that often, so keep it up!

  8. Helpful (1)

    A purpose that's easy to get behind, coworkers who are great to be with, and opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Main Street Hub full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A few things that I love about my job: the mission is to help local businesses grow, the people are incredibly driven, nice, and hilarious, there are opportunities to grow in every sense of the word, and the actual work is centered around creating engaging content. In a nutshell, I feel challenged and motivated every single day that I walk into the office. And if you want something to change, you have the power to do that. You just have to have the drive to do so.

    Cons

    There's a lot of work on your plate. If you're interested in an opportunity and want to ensure that it makes the best impact possible, you're probably going to need to be willing to work outside the 40-hour work week. Also, if you're a person who likes things handed to you, this isn't the place you'll succeed.

    Advice to Management

    This is more of a cautionary tale. As we grow, don't lose sight of what makes every day a joy to come to work. Never lower the bar in terms of who we hire because we need more people. Never compromise quality. Never stop giving people the opportunity to grow. Never stop having a sense of humor.

  9. Helpful (1)

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX

    I have been working at Main Street Hub full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The engineering team is small and very well managed. Company goals are well defined with achievable timelines while still having tons of opportunity to explore other ideas you may have. It's an uplifting culture that constantly makes you feel at ease giving suggestions, asking questions, or bringing up alternatives. From a development perspective, it's a great mix of freedom and guidance. The people are awesome both in engineering and out and the company has a lot of cool events like ping pong tournaments, and volunteer days .. not to mention beer and cider on tap. Compensation and benefits are competitive with other non-startup company's in the area. Definitely a startup feel without the startup sacrifices.

    Cons

    None. The engineering department is growing (although it will still be small) and there are the constant changes associated with a startup (or any company). This creates challenges, but Q2 and the project managers handle these very well and are always open to feedback. It makes solving any challenges easy and nothing has come up that's even worth mentioning.

    Advice to Management

    Keep it up! You guys are awesome.

  10. Helpful (1)

    Positive, challenging, and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staff Engineer in Austin, TX
    Current Employee - Senior Staff Engineer in Austin, TX

    I have been working at Main Street Hub full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong engineering talent and management. Best of breed technology stack. You will face a variety of problems, both hard and easy. Engineering group is focused on creating the "ideal" when it comes to the functionality of the group and the technology, this something you might often hear, however in my experience it is a rare thing when that commitment is real and is acted upon on a daily basis. Also there is a big upside with regard to the company's future, the strong growth should continue.

    Cons

    A lot will be asked of you, you you will be challenged, the bar is high. With that comes the requirement for a high commitment level and at times long hours.

    Advice to Management

    As much as feasible, begin to include some compensation outside of the normal base salary. Employee morale can be greatly improved when people receive bonuses outside the normal calendar, it is seen as recognition of the hard work and commitment and also is something people look forward to.

  11. Helpful (2)

    ******AVOTheID AT ALL COSTS***********

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant in Austin, TX
    Former Employee - Marketing Consultant in Austin, TX

    I worked at Main Street Hub full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None...Other than the convenience to 6th street area where, if you are a drinker, a drink is never far away before, during, or after a day of work at this place, also known as hell on earth. The CEO's Andrew Allison and Matt Stuart tout this company built on "values" beginning with a reverence for local business. However, they care VERY LITTLE, if at all about these values. To me, the company is not only a scam to small businesses (they DO NOT manage your social media to the extent they promise to, they grossly overcharge for these supposed services, they DO NOT maintain the 95% retention rate that they claim to have, and frankly, they have misrepresented the entire company to investors in an attempt, in my opinion, to directly defraud them of millions of dollars,

    Cons

    Too many to list:

    - Directly lies to customers, employees, and investors alike.
    - Management claims to supoort sales reps as the "Level Up/Ramp Up", however, if you have any potential and/or experience in sales and are deemed a threat to the tenured reps/Team Leads, they will do all they can to fire you, get you to quit, etc.
    -Forces you to be a pushy, unethical sales rep/telemarketer that is completely scripted/robotic, reading a HORRIBLE script that would be better written by a 5th grader with no sales experience.

    Advice to Management

    Return the millions of dollars youve squandered investors out of, close shop, and issue apologies to those affected by your selfishness, closed-minded attitudes. Or....build a company with the same service, which is highly needed by consumers, but do so all the while remembering those VALUES and ETHICS you started the company on.

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