Makita U.S.A.

  www.makita.com
  www.makita.com

Makita U.S.A. Reviews

Updated August 25, 2014
Updated August 25, 2014
19 Reviews
2.6
19 Reviews
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Hiroshi Okamoto
14 Ratings

Employee Reviews

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  1.  

    Dealt with alot of headaches, but made some decent $$.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager
    Former Employee - Territory Sales Manager

    I worked at Makita U.S.A. full-time (more than 3 years)

    Pros

    - Autonomy, at least at the begining it was.
    - Good $$ if you're on pace/plan (I mostly was)
    - Great product (they make excellent power tools)
    - Car, demo tools, expense account, work from home; all the good sales job perks

    Cons

    I don't even know where to start on this.

    - "90% of your time on job sites"; Distribution writes POs not the josites; Own the end user is very important, other companies have dedicated teams, (DeWalt, Milwaukee), that do this and let the IC guys forge strong RLATIONSHIPS with their dealers
    - "anti-IC Distributor" stance is distgusting; the market share is terrible and you increase by getting on shelves
    - Fear culture instilled by upper management are common to middle management and down the chain to the field.

    Advice to ManagementAdvice

    This position should be long term, (there are some there but not many), and usually is common place with in the other companies calling on your same IC base. Stop training the good sales people for the competition/distribution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makita U.S.A. full-time

    Pros

    Great products, great benefits, good people, and a very loyal company.

    Cons

    A little to much "micro-managing" upper-management and extremely large workloads.

    Advice to ManagementAdvice

    Listen and provide solutions when needed and cut down on some of the red tape and hoops.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Culture Clash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Buford, GA
    Former Employee - Manager in Buford, GA

    I worked at Makita U.S.A. full-time (more than 3 years)

    Pros

    Decent pay, longevity can be expected by hourly employees, very casual environment with little drama.

    Cons

    Lacking investment in technology, US leaders limited in growth and responsibility by added layer of Japanese management, felt like a family run business where you constantly need to run the smallest decisions through slow-to-respond members of the "family".

    Advice to ManagementAdvice

    Let your leaders in the US lead and make business decisions that could make this a more competitive brand in the US.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Retail Sales Representative- A good job if you like retail but not the retail hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Makita U.S.A. full-time

    Pros

    Good benefits, lots of independence, Not a lot of paperwork and good support from co workers. A good product to that is easy to sell if you know what you are doing. Decent training and unique opportunities to work on some interesting events and good co workers. A fun job if money is not too important in your life. Solid company.

    Cons

    A cross of outside sales and inside sales with some retail thrown in. It's an entry level salary which is low, and starts to feel like a dead end job because there aren't many opportunities for advancement. Additionally raises are non existent without a promotion which as I said are few and far between. Bonus structure is confusing and bonuses are fairly low as well.

    Advice to ManagementAdvice

    Not too much interaction with management, so it's hard to give advice here

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Manager
    Former Employee - Territory Sales Manager

    I worked at Makita U.S.A. full-time (less than an year)

    Pros

    Incredible pay for what a person does. There is a lot of freedom

    Cons

    Incredible pay if you are willing to sell your soul to the devil in the territory sales manager role. There is little if any advancement opportunities. Far too much paperwork with travel 4-5 days a week, and this is not a 40 hour a week job, its a 70 hour a week job.

    Advice to ManagementAdvice

    Please get with the way modern American companies do business. The Japanese way of doing business will get Makita buried by Dewalt and Milwaukee.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Carefull. Sometimes it is too good to be true. Watch your back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Makita U.S.A.

    Pros

    Some Perks. If you keep your mouth shut, they leave you alone.

    Cons

    Department objectives were never well defined. No leadership.

    Advice to ManagementAdvice

    Learn how to value employee's hard work and dedication.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Customer Service Department is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in La Mirada, CA
    Current Employee - Customer Service in La Mirada, CA

    I have been working at Makita U.S.A. full-time (more than 3 years)

    Pros

    No real Pros. Just a paycheck.

    Cons

    Customer Service Department is being ran by idiots. Two higher ups recently left and the only manager left fired our supervisor who was the best "leader" we had...The amount of paperwork that is completely useless is mind boggling. Zero training and the one department manager left is clueless. The La Mirada Customer Service Dept. is ran with negativity, demoralization and someone like the G.M. or new VP of Ops should step in and actually make this a decent place to work, because right now it is awful. Stay away and find a similarly paying position elsewhere.

    Advice to ManagementAdvice

    Get a clue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great company, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in Huntsville, AL
    Current Employee - Territory Manager in Huntsville, AL

    I have been working at Makita U.S.A. full-time (more than 5 years)

    Pros

    Product, service, name, Good training, Really a great starter job. Benefits and 401k are the best. Meeting the Miss Makitas is OK as well.

    Cons

    Still a starter position. Should and could be a career. Very little opportunity for advancement, positions dont exist. Dealing with the home centers/

    Advice to ManagementAdvice

    Dont forget about regular distribution

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Management makes the difference - good or bad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Makita U.S.A. full-time (more than 8 years)

    Pros

    Great high quality product. Flexibility in work schedule. Great place to work when one has a manager who knows how to manage people.

    Cons

    Unfortunately, management. Most managers do not know how to manage people.
    More often than not, they are looking for "yes" men and "good ole'boys" who will fit in without asking questions.
    Communication is very poor - unless you are one of the two mentioned individuals.
    Tenure and performance means nothing no matter how good or clean your record.
    Thought provoking questions are encourage - but not really wanted
    "At Will" company - you can be terminated with or without cause - Makita actually has policies/steps on how to deal with actual employee issues, but managers (especially recently) have been firing employees and making up "cause" just to justify their actions.
    Moral is low knowing employees have been fired for no real reasons.

    Advice to ManagementAdvice

    Management can make or break a company. Focus on hiring managers that are really qualified to manage and not just the ones who fit into the "good ole'boys" club. Hold managers accountable for adhering to the Makita "ethics" policy and treating employees in a fair manner as well as the employee hand book and following the outlined "steps" for dealing with employee issues. It is amazing what good moral can do for an employees production. Try it sometime - you just may be surprised.

    Approves of CEO
  11.  

    Great for getting experience, not for a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in La Mirada, CA
    Former Employee - Operations in La Mirada, CA

    I worked at Makita U.S.A. full-time (more than an year)

    Pros

    The coworkers are the best part of Makita USA.
    You can be hired on with no previous experience.
    Decent entry-level pay, and good benefits when full-time.

    Cons

    Top-down management style invites no feedback from employees. Many internal decisions may make little sense to those affected.
    Pay increases are typically minimal to nonexistent for the majority of employees, especially under Operations.
    You may be frequently told to "take ownership" with little real responsibility actually given to you.

    Advice to ManagementAdvice

    Take better care of your entry-level employees so you don't have such an alarmingly high turnover rate.
    Welcome feedback and constructive criticism, and most importantly act on it.
    Reward well-performing employees with more than annual cost-of-living raises.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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