Makita U.S.A.

  www.makita.com
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Makita U.S.A. Reviews

Updated Jul 23, 2014

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All Employees Current Employees Only

2.5 19 reviews

50% Approve of the CEO

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Hiroshi Okamoto

(14 ratings)

40% of employees recommend this company to a friend
19 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    Awesome place to work!

    Anonymous Employee (Current Employee)

    ProsGreat products, great benefits, good people, and a very loyal company.

    ConsA little to much "micro-managing" upper-management and extremely large workloads.

    Advice to Senior ManagementListen and provide solutions when needed and cut down on some of the red tape and hoops.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Culture Clash

    Manager (Former Employee) Buford, GA

    ProsDecent pay, longevity can be expected by hourly employees, very casual environment with little drama.

    ConsLacking investment in technology, US leaders limited in growth and responsibility by added layer of Japanese management, felt like a family run business where you constantly need to run the smallest decisions through slow-to-respond members of the "family".

    Advice to Senior ManagementLet your leaders in the US lead and make business decisions that could make this a more competitive brand in the US.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Retail Sales Representative- A good job if you like retail but not the retail hours

    Retail Sales Representative (Current Employee)

    ProsGood benefits, lots of independence, Not a lot of paperwork and good support from co workers. A good product to that is easy to sell if you know what you are doing. Decent training and unique opportunities to work on some interesting events and good co workers. A fun job if money is not too important in your life. Solid company.

    ConsA cross of outside sales and inside sales with some retail thrown in. It's an entry level salary which is low, and starts to feel like a dead end job because there aren't many opportunities for advancement. Additionally raises are non existent without a promotion which as I said are few and far between. Bonus structure is confusing and bonuses are fairly low as well.

    Advice to Senior ManagementNot too much interaction with management, so it's hard to give advice here

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Warning, stay away from Customer Service !!!!!!

    Customer Service (Former Employee) East La Mirada, CA

    ProsYears ago there was Team Work and a sense of family. There were yearly raises and management was great and new what they were doing.

    ConsYou get called in on a weekly basis advising what you did wrong. They will not train you and or have time as they are always in there office with the doors closed talking about employees. One of the mangers is always on the phone talking away with a desk full of old paperwork as if they are so busy. The management in the past couple of years has turned for the worst. There have been a number of lawsuits by employees who have won.
    Employees here come and go and management refuses to see that they are the reason. Going to HR will do nothing for you but get you a call into the office by your manager advising never to go over them. The list can go on.
    Oh and one more thing, the current Manager came from In and Out with no management experience there.

    Advice to Senior ManagementQuit you are not good at what you do. Employees will throw a party once you are gone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Miserable

    Territory Sales Manager (Former Employee)

    ProsIncredible pay for what a person does. There is a lot of freedom

    ConsIncredible pay if you are willing to sell your soul to the devil in the territory sales manager role. There is little if any advancement opportunities. Far too much paperwork with travel 4-5 days a week, and this is not a 40 hour a week job, its a 70 hour a week job.

    Advice to Senior ManagementPlease get with the way modern American companies do business. The Japanese way of doing business will get Makita buried by Dewalt and Milwaukee.

    No, I would not recommend this company to a friend

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    Carefull. Sometimes it is too good to be true. Watch your back!

    Anonymous Employee (Former Employee)

    ProsSome Perks. If you keep your mouth shut, they leave you alone.

    ConsDepartment objectives were never well defined. No leadership.

    Advice to Senior ManagementLearn how to value employee's hard work and dedication.

    No, I would not recommend this company to a friend

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    Customer Service Department is a joke

    Customer Service (Current Employee) La Mirada, CA

    ProsNo real Pros. Just a paycheck.

    ConsCustomer Service Department is being ran by idiots. Two higher ups recently left and the only manager left fired our supervisor who was the best "leader" we had...The amount of paperwork that is completely useless is mind boggling. Zero training and the one department manager left is clueless. The La Mirada Customer Service Dept. is ran with negativity, demoralization and someone like the G.M. or new VP of Ops should step in and actually make this a decent place to work, because right now it is awful. Stay away and find a similarly paying position elsewhere.

    Advice to Senior ManagementGet a clue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great company, great people

    Territory Manager (Current Employee) Huntsville, AL

    ProsProduct, service, name, Good training, Really a great starter job. Benefits and 401k are the best. Meeting the Miss Makitas is OK as well.

    ConsStill a starter position. Should and could be a career. Very little opportunity for advancement, positions dont exist. Dealing with the home centers/

    Advice to Senior ManagementDont forget about regular distribution

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

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    Management makes the difference - good or bad...

    Sales Representative (Former Employee)

    ProsGreat high quality product. Flexibility in work schedule. Great place to work when one has a manager who knows how to manage people.

    ConsUnfortunately, management. Most managers do not know how to manage people.
    More often than not, they are looking for "yes" men and "good ole'boys" who will fit in without asking questions.
    Communication is very poor - unless you are one of the two mentioned individuals.
    Tenure and performance means nothing no matter how good or clean your record.
    Thought provoking questions are encourage - but not really wanted
    "At Will" company - you can be terminated with or without cause - Makita actually has policies/steps on how to deal with actual employee issues, but managers (especially recently) have been firing employees and making up "cause" just to justify their actions.
    Moral is low knowing employees have been fired for no real reasons.

    Advice to Senior ManagementManagement can make or break a company. Focus on hiring managers that are really qualified to manage and not just the ones who fit into the "good ole'boys" club. Hold managers accountable for adhering to the Makita "ethics" policy and treating employees in a fair manner as well as the employee hand book and following the outlined "steps" for dealing with employee issues. It is amazing what good moral can do for an employees production. Try it sometime - you just may be surprised.

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    Great for getting experience, not for a career.

    Operations (Former Employee) La Mirada, CA

    ProsThe coworkers are the best part of Makita USA.
    You can be hired on with no previous experience.
    Decent entry-level pay, and good benefits when full-time.

    ConsTop-down management style invites no feedback from employees. Many internal decisions may make little sense to those affected.
    Pay increases are typically minimal to nonexistent for the majority of employees, especially under Operations.
    You may be frequently told to "take ownership" with little real responsibility actually given to you.

    Advice to Senior ManagementTake better care of your entry-level employees so you don't have such an alarmingly high turnover rate.
    Welcome feedback and constructive criticism, and most importantly act on it.
    Reward well-performing employees with more than annual cost-of-living raises.

    No, I would not recommend this company to a friend

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