Management Sciences for Health Reviews

Updated July 30, 2015
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2.9
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Management Sciences for Health President Jonathan Quick
Jonathan Quick
45 Ratings

Pros
  • Fun and relaxing work environment (in 4 reviews)

  • Some people are dedicated to the mission (in 2 reviews)

Cons
  • In theory the organization promotes collaboration within the organization, but unfortunately it rarely translates into reality (in 3 reviews)

  • Little money for trainings and professional development (in 4 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Helpful (10)

    Indecision, Paralysis and Failure to Launch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leadership Position
    Current Employee - Leadership Position

    I have been working at Management Sciences for Health full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    MSH does a world of good with a strong presence in global health. The organization has established itself as one of the leading development assistance organizations and has been awarded numerous contracts by USAID.

    Cons

    Leadership operates by consensus and has little power over the numerous section leaders within the organization. The decision-making process is not only convoluted, but it is as transparent as the governments that they serve in the developing world. Relying largely on historic methodologies and approaches to systemic problems in global health, MSH has lost its edge. If innovation and out of the box thinking is required to shape healthcare systems, it is not at all likely that this organization has anything to offer.

    Advice to Management

    Shake up the organization or wake up. The tired old approaches of yesteryear will not lead to the momentum that you need to serve the new client going forward. Leadership needs to change and a new perspective is needed in order to foster growth. If you keep looking where you have always looked for ideas to solve new problems, you will not move forward. Donors will soon realize that this stodgy old firm cannot take them where they need to go.


  2. Helpful (8)

    Sinking Ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Officer in Arlington, VA
    Current Employee - Program Officer in Arlington, VA

    I have been working at Management Sciences for Health full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    There are flexible working hours and management is not strict about leave/vacation days..

    Cons

    no structure. every depart is siloed with their processes. no room for professional development (even senior staff jump ship after a brief stay) and most manager's have no sense of time management.

    Advice to Management

    we dont win many bids because of lack of planning and sending appropriate & qualified staff for pre-positioning.


  3. Helpful (12)

    Dilbert Lives at MSH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    MSH is a good place to work early in your career. There is a lot of opportunity to learn and to grow. There are a lot of experienced and knowledgeable staff from whom to learn. The best thing about compensation is the company contribution and match to the 401(k).

    Cons

    The review from September 25th is a joke. The C-Suite (CEO, COO) probably wrote it themselves or instructed the new communications/change management person to write it and post it. The "few bad apples" are people who genuinely care about the mission but are frustrated by MSH's leader and his inability to articulate answers to any of a number of critical questions, such as why the two dozen organizational changes in the process of rolling out right now and distracting staff are beneficial to the organization at a time when MSH is not winning new work; why the measurement that MSH applies to its client work in terms of impact and benefit is not applied to the changes being considered internally, or why MSH spent over $600k on one management consulting firm last year and will probably spend even more this year. You can see this on MSH's most recent IRS 990.

    Advice to Management

    Stop trying to find the "few bad apples" and consider that the issues are real and need to be addressed.


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  5. Helpful (14)

    A great public health organization... in its own mind.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good vacation time (if you can take it) and good 401K contributions.

    Cons

    The name, "Management Sciences..." is a joke. Management is clueless - many don't know how to manage staff or are put in charge of departments they know nothing about and yet feel entitled to dismiss input from staff with proven experience. Leadership knows (has stated!) certain departments and staff are mistreated and clearly doesn't care as nothing is done. Rewards mediocrity, penalizes hard workers that try to make a difference. Long-term "technical staff" are frequently unprofessional at best, rude and abuse at worst (yelling, harrassing, slamming doors) - both to new and/or younger colleagues as well as external stakeholders. High turnover as a result, including those leaving for lower salaries just to get away. Organizational ego is incredible. A lot of thinking that external criticism is flawed rather than assessing and revising strategies to improve performance. As a result, donors have closed several projects early or shifted the funding from MSH to another organization, yet MSH maintains its "we're the best, there's nothing wrong with us" mentality.

    Advice to Management

    Let go of the ego. Start treating staff fairly and thinking about the future, instead of favoring "old friends" and clinging to the past.


  6. Helpful (13)

    The most toxic environment I've seen in my career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Management Sciences for Health full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    - Interesting, challenging work - Truly global - people in the field and those who cycle through headquarters - Good work goes on "in the field"

    Cons

    In my career, I have not encountered a nastier, more miserable group of people. Founded with a noble mission, they have strayed far from their roots. Headquarters-led efforts to drive increased performance, compete in a competitive world, and build efficient systems and processes have largely been failures, and in the process they have lost their humanity. - Political, nasty, backstabbing work culture - Headquarters ivory tower, isolated and insensitive to good work that goes on in the field - Availability expected during evenings, weekends, vacations - Individual rewards based on favoritism rather than performance - Lack of career advancement opportunities for middle-level or senior-level professionals - Weak, competitive, and unaligned senior team - They have burned out and pushed out many high-quality professionals. However, everyone I know is happier after they've left.

    Advice to Management

    Change only comes from the top - the very top. Nothing will change until the CEO or COO goes.


  7. Helpful (9)

    Needs leadership and direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time (More than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Amazing field staff Solid staff in pharma unit Some new hires have been good

    Cons

    Hired 2 VPs for development jobs who didn't meet the minimum job qualifications Most of the Global Technical Leads need to leave because they are not up on what's happening in their field Too many junior staff flying to developing countries as experts when they don't have the skills, it's insulting to the field

    Advice to Management

    Stop overpaying for minimum output, you are losing the good people If a hire doesn't work, just let it go Stop undermining one another Hold senior staff accountable for their work output


  8. Helpful (11)

    Awful, truly a sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    I have been working at Management Sciences for Health full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    difficult to find 20 good words to say - some nice people who work hard but if they're smart they'll keep leaving

    Cons

    the whole SIAPS program is just a form of indentured servitude to USAID, you need written permission just to breathe; the whole thinking is going to come crashing down when SIAPS ends and there's nothing to follow, no doubt the CEO will make sure he's looked after and too bad for everyone else who'll be out of a job

    Advice to Management

    sack the CEO and senior management - replace them with people who can lead and have a strategic vision for the organisation - otherwise it will cease to exist after another year or two


  9. Helpful (12)

    Leadership needs to be removed before it is too late

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at Management Sciences for Health full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits for US staff, can be a good work environment depending on your specific team/project.

    Cons

    I have never witnessed such unprofessional behavior in my entire career. The level of disrespect from senior staff to junior staff, between field staff and hq, and the lack of accountability in this organization is truly stunning. The leadership team is in denial of the finances of the company and completely aloof to the plight of the staff who have to do the work. The technical quality and skills of the company are stuck in the 90s and nothing innovative technically has come out of this company in a long time. Most of the country reps are not suitable for the job but no one wants to remove them. Some of the recent senior hires particularly in global partnerships make no sense and will probably destroy whatever reputation we have left.

    Advice to Management

    How have you let this company get to this point? Since you have not made the hard choices, usaid will make them for you and you will lose most of your projects. I am outraged as a U.S. Taxpayer at the waste of funds in this organization.


  10. Helpful (11)

    Not such a great NGO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The mission of the organization.

    Cons

    Leadership is severely lacking. There is no integrity.

    Advice to Management

    Learn to make business decisions - not emotional ones


  11. Helpful (16)

    A great organization gone to the dogs

    Former Employee - Anonymous Employee in Medford, MA
    Former Employee - Anonymous Employee in Medford, MA

    I worked at Management Sciences for Health

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Employees in the field are generally committed, talented, hard-working. When they have the supports they need, they do exceptional public health work for some of the world's most disadvantaged people. Some excellent US-based or staff have started at entry-level positions and been given great professional opportunities

    Cons

    The atmosphere in the home office in Massachusetts is poisonous. The leaders use language that's meant to be inspirational but that staff recognize as meaningless and cynical. What was once an exciting, stimulating, challenging home for top-flight public health professionals has become tense, internally competitive, fearfull atmosphere. Excellent people have been let go for not toeing the line or for costing too much (though many excessively high-priced people remain). All of this is largely due to the two leaders, their unfortunate choices for the top management team, and the stifling of dissenting voices.

    Advice to Management

    I can't think of what would help except to find a new CEO and COO. Hardly likely.



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