Management Sciences for Health

  www.msh.org
  www.msh.org

Management Sciences for Health Reviews

Updated December 16, 2014
Updated December 16, 2014
45 Reviews
2.8
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Management Sciences for Health President Jonathan Quick
Jonathan Quick
29 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A triumph of rhetoric over reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time

    Pros

    Potentially interesting work, lots of well qualified people, important missiom

    Cons

    lack of professionalism, inadequate skills, poor management, absent leadership (they preach the tao of leadership but are clueless as to what it means), many senior people who are at best mediocre and at worst downright incompetent, and the constant forelock-tugging to USAID is pathetic; terrible bureaucracy and possibly the dumbest HR department ever

    Advice to ManagementAdvice

    Need a CEO and COO who are actually interested in leading and managing; put HR back in its box - it's a support function not core business and should support the staff not get in their way; figure out what the organisation wants to do and do it - instead of just talking about it; above all put the management and the science back in because the only thing about the name that is remotely accurate is the bit about health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    A great public health organization... in its own mind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (more than 3 years)

    Pros

    Good vacation time (if you can take it) and good 401K contributions.

    Cons

    The name, "Management Sciences..." is a joke. Management is clueless - many don't know how to manage staff or are put in charge of departments they know nothing about and yet feel entitled to dismiss input from staff with proven experience. Leadership knows (has stated!) certain departments and staff are mistreated and clearly doesn't care as nothing is done. Rewards mediocrity, penalizes hard workers that try to make a difference. Long-term "technical staff" are frequently unprofessional at best, rude and abuse at worst (yelling, harrassing, slamming doors) - both to new and/or younger colleagues as well as external stakeholders. High turnover as a result, including those leaving for lower salaries just to get away. Organizational ego is incredible. A lot of thinking that external criticism is flawed rather than assessing and revising strategies to improve performance. As a result, donors have closed several projects early or shifted the funding from MSH to another organization, yet MSH maintains its "we're the best, there's nothing wrong with us" mentality.

    Advice to ManagementAdvice

    Let go of the ego. Start treating staff fairly and thinking about the future, instead of favoring "old friends" and clinging to the past.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Dilbert Lives at MSH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (more than 8 years)

    Pros

    MSH is a good place to work early in your career. There is a lot of opportunity to learn and to grow. There are a lot of experienced and knowledgeable staff from whom to learn. The best thing about compensation is the company contribution and match to the 401(k).

    Cons

    The review from September 25th is a joke. The C-Suite (CEO, COO) probably wrote it themselves or instructed the new communications/change management person to write it and post it. The "few bad apples" are people who genuinely care about the mission but are frustrated by MSH's leader and his inability to articulate answers to any of a number of critical questions, such as why the two dozen organizational changes in the process of rolling out right now and distracting staff are beneficial to the organization at a time when MSH is not winning new work; why the measurement that MSH applies to its client work in terms of impact and benefit is not applied to the changes being considered internally, or why MSH spent over $600k on one management consulting firm last year and will probably spend even more this year. You can see this on MSH's most recent IRS 990.

    Advice to ManagementAdvice

    Stop trying to find the "few bad apples" and consider that the issues are real and need to be addressed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Officer in Arlington, VA
    Current Employee - Program Officer in Arlington, VA

    I have been working at Management Sciences for Health full-time (more than an year)

    Pros

    There are flexible working hours and management is not strict about leave/vacation days..

    Cons

    no structure. every depart is siloed with their processes. no room for professional development (even senior staff jump ship after a brief stay) and most manager's have no sense of time management.

    Advice to ManagementAdvice

    we dont win many bids because of lack of planning and sending appropriate & qualified staff for pre-positioning.

    Recommends
    Negative Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Indecision, Paralysis and Failure to Launch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership Position
    Current Employee - Leadership Position

    I have been working at Management Sciences for Health full-time (more than 5 years)

    Pros

    MSH does a world of good with a strong presence in global health. The organization has established itself as one of the leading development assistance organizations and has been awarded numerous contracts by USAID.

    Cons

    Leadership operates by consensus and has little power over the numerous section leaders within the organization. The decision-making process is not only convoluted, but it is as transparent as the governments that they serve in the developing world. Relying largely on historic methodologies and approaches to systemic problems in global health, MSH has lost its edge. If innovation and out of the box thinking is required to shape healthcare systems, it is not at all likely that this organization has anything to offer.

    Advice to ManagementAdvice

    Shake up the organization or wake up. The tired old approaches of yesteryear will not lead to the momentum that you need to serve the new client going forward. Leadership needs to change and a new perspective is needed in order to foster growth. If you keep looking where you have always looked for ideas to solve new problems, you will not move forward. Donors will soon realize that this stodgy old firm cannot take them where they need to go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Programme Associate-kenya

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Associate in Nairobi (Kenya)
    Former Employee - Program Associate in Nairobi (Kenya)

    I worked at Management Sciences for Health full-time (less than an year)

    Pros

    good pay and benefits and generally good terms of employment.

    Cons

    terrible work environment, extremely bad

    Advice to ManagementAdvice

    stop tribalism

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    The mission is great, and means well. However, in practice, it's the worst organization at implementing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health

    Pros

    Fair amount of vacation days. However, this includes days that are floating holidays and basically forced vacation. We all need to get the vacations approved anyway.

    Cons

    For an organization that preaches leadership and development, they sure do a terrible job of it. Senior managers that many do not respect are permitted to continue doing things that do not work and poorly manage people. It's no wonder everyone keeps leaving this organization. No professional growth for junior or mid-level professionals.We are all forced to put together a PPRD that is completely pointless and the merit increase was 2%, which isn't even enough to cover the cost of living adjustment. They argue this has to do with being a non-profit organization, and yet funds are mis-managed during everyday business.

    Advice to ManagementAdvice

    people do not always approve of senior management at the director to C-level but are afraid toi truthfully express their concerns. Open your eyes to see what is going on! We should not have to tell you any of this. Just because individuals have been with the organization for many years does not mean they are effective leaders.

    Doesn't Recommend
    No opinion of CEO
  9. 6 people found this helpful  

    Former long term employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Management Sciences for Health full-time (more than 10 years)

    Pros

    The stated mission is inspiring and the technical people are for the most part great. The use of "brown bags" open to all are a great way to learn about international public health.

    Cons

    The leadership is either clueless or on a power trip, "yes men" are appreciated and differences of opinion or style discouraged.

    Advice to ManagementAdvice

    Take advice from others, do not assume that resistance to an idea is because of fear of change but consider that it might be grounded in experience.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Director level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Medford, MA
    Current Employee - Director in Medford, MA

    I have been working at Management Sciences for Health full-time (more than 10 years)

    Pros

    MSH has excellent flex time and other benefits. The core mission of the organization is excellent and there are highly competent, interesting, and invested staff from around the world.

    Cons

    MSH is going through an enormous time of change. It seems that there are several large-scale change initiatives underway without any seeming link between them. No clear vision of the future has been shared. We all sit and wonder what will happen to our projects and work when people are moved around to units that don't exist. And of course we also wonder what will happen to us. The leadership team seems to be filled with individuals solely interested in their own mandates and points of view and have reached a stage where it seems to be impossible for them to work together. I don't know where the board is in all of this, but I hope they will intervene and that there will be more clarity and transparent processes around the changes.

    Advice to ManagementAdvice

    Please work together as if we were one organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Declining morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Management Sciences for Health full-time (more than an year)

    Pros

    Benefits are decent, lots of time off, and flexible work schedules are available

    Cons

    Since headquarters moved to Medford, there have been some glaring problems surfacing regarding senior leadership and morale. For example, the CEO and COO each have palatial offices and their own dedicated conference rooms reserved only for their use, but everyone else is put into a giant open-floor cubicle farm. They also surrounded their offices with empty desks, so they essentially each have an entire corner of the building to themselves. And they're never there, so probably 20% of the office space is used for absolutely nothing while all other staff are crammed into shared cubicles. HR is on a different floor, so when you go for an interview you won't see this. You also won't see all the empty desks everywhere left by people leaving the organization.

    Nobody in HR seems to know anyone's name or be engaged in any way with anyone but HR. Recent changes, such as a major IT migration, have been decided on between just a few people at the very top with little consideration or input from others, and the results have not been good. The people in leadership positions never solicit useful or honest feedback, and it's clear that they just want to hear positives and no negatives. They actually recently sent out a survey on the IT migration I mentioned above and specifically instructed people not to provide feedback on the new product, only on the migration process itself. Then they cherry-picked one or two positive sentences out of the responses and sent them out in a mass email to all staff worldwide, despite overwhelming negative feedback. Really indicative of the culture, and infuriating to witness.

    Salaries are middle of the road, and not likely to increase any time soon. HR is difficult on purpose and negotiation is almost never an option. The annual performance review process is a complete joke and really sucks the motivation out of people. Something like 3-5% of the organization was rated higher than "meets expectations." In general, inflexible policies are hurting the organization, and inadequate training and use of resources is curtailing the organization's ability to adapt to change. This does not bode well for the future.

    In my area, staff development is almost non-existent. I don't have many options here except to leave. There has been a noticeable increase in people heading for the exits, and I'm joining them. Most people I know are actively looking for ways to get out - even people who started fairly recently.

    Advice to ManagementAdvice

    Start by soliciting ACTUAL feedback from your employees. It drives me crazy when I get "surveys" written such that it's impossible to provide an answer that reflects badly on something. Also, you need to clean house in HR, starting from the top. Their policies and way of doing business is damaging your organization.

    This place needs courageous leaders who inspire confidence. Morale (especially in HQ) is terrible because this is non-existent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Management Sciences for Health Photos

Library
Cafeteria

+ Add Photo

Work at Management Sciences for Health? Share Your Experiences

Management Sciences for Health

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.