Mandarin Oriental Reviews

Updated August 20, 2015
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3.5
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Mandarin Oriental Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
26 Ratings

64 Employee Reviews

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  1. Good for luxury hospitality experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mandarin Oriental (More than 3 years)

    Pros

    -One of the top hotels to work for to gain solid "luxury hospitality" experience -Not as corporate-driven in terms of molding employees to what they want, they allow you freedom to be who you are and interact with guests/clients with your personality rather than a "script" -Salaries are high for the hospitality world -Management has an open door policy and the staff are generally easy to get along with

    Cons

    -Not as many choices to move to different locations compared to larger chains such as Ritz or Four Seasons -For U.S. people - If you plan to stay with the company for a long time and grow, you may need to be flexible to moving to other countries as there aren't too many locations within the U.S. -Lack of solid training opportunities -Lack of discipline for employees who break the rules constantly -High turnover (common among most hotels)


  2. Difficult to maintain work/life balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Talented international colleagues. Lots of trainings offered. Beautiful property, lots of money reinvested in original building.

    Cons

    60+ work week in culinary. Often 6 day weeks. Compensation not equal to amount of work. Too many non-culinary tasks given to chefs.


  3. Managaer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mandarin Oriental full-time

    Pros

    Great mission and vision for the company Decent benefits Many training opportunities

    Cons

    Lack of accountabily on colleagues Can be a Hostile work environment No work life balance Low pay compared to rest of the strip


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  5. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The most amazing team !

    Cons

    No downsides of working for the Mandarin Oriental


  6. entry level- some college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Butler [Feels Like] in Miami, FL
    Current Employee - Butler [Feels Like] in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mandarin Oriental full-time (Less than a year)

    Pros

    good benefits and staff meals, learning opportinities such as Rosetta Stone and tuition reimburstment

    Cons

    some entry level positions are "slave like", overworked and underpaid. favoritism amongst management is obvious. I feel overqulified for my position, overlooked and underpaid.

    Advice to Management

    Money talks, pay cash bonuses to your hardest working employees those who still work when management is not looking, monitor cameras to see who they are, the wrong people are taking the money home.


  7. Assistant Director of F&B

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Food & Beverage in Las Vegas, NV
    Current Employee - Assistant Director of Food & Beverage in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at Mandarin Oriental full-time (More than a year)

    Pros

    great development program, very polished team, good work life balance, pay for line level colleagues is fantastic

    Cons

    pay is slightly below the market for management

    Advice to Management

    keep up the good work!


  8. Great Place For Career Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Atlanta, GA
    Current Employee - Concierge in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mandarin Oriental (Less than a year)

    Pros

    -Great work environment -Lunch/Dinner provided for free -Two uniforms provided/free uniform dry cleaning -Great way to network -Hires from within -Are able to work part time in different departments if needed -Great benefits I see myself moving quickly throughout this location. There's many opportunities for advancement if one is willing to show one's self reliable and dependable.

    Cons

    -Entry level jobs don't pay very well


  9. Weak Management team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Mandarin Oriental full-time (More than a year)

    Pros

    great pay, and love the hotel manager he is a great guy to work for

    Cons

    the day to day managers are glorified fill ins due to them stating we dont have enough money to hire more people

    Advice to Management

    Please screen managers


  10. Truly 5 Star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Service Provider in San Francisco, CA
    Former Employee - SPA Service Provider in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mandarin Oriental full-time (More than a year)

    Pros

    The customer service and the culture are truly 5 star. It was amazing to learn and to be held to such high service standards. I felt very proud working for Mandarin Oriental.

    Cons

    Everything is done through the corporate offices. Anytime you want to bring in a new product or look it has to be approved through corporate and the process can be taxing.


  11. Great luxury hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends

    I have been working at Mandarin Oriental (More than 3 years)

    Pros

    Overall great company, strong brand and well-known reputation. Very good benefits and opportunities for career development.

    Cons

    No downfall to working here



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