Mandarin Oriental Reviews

Updated July 4, 2015
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3.5
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Approve of CEO
Mandarin Oriental Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
23 Ratings

58 Employee Reviews

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  1. Assistant Director of F&B

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Food & Beverage in Las Vegas, NV
    Current Employee - Assistant Director of Food & Beverage in Las Vegas, NV

    I have been working at Mandarin Oriental full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great development program, very polished team, good work life balance, pay for line level colleagues is fantastic

    Cons

    pay is slightly below the market for management

    Advice to Management

    keep up the good work!


  2. Great Place For Career Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Atlanta, GA
    Current Employee - Concierge in Atlanta, GA

    I have been working at Mandarin Oriental (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great work environment
    -Lunch/Dinner provided for free
    -Two uniforms provided/free uniform dry cleaning
    -Great way to network
    -Hires from within
    -Are able to work part time in different departments if needed
    -Great benefits

    I see myself moving quickly throughout this location. There's many opportunities for advancement if one is willing to show one's self reliable and dependable.

    Cons

    -Entry level jobs don't pay very well


  3. Weak Management team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Mandarin Oriental full-time (More than a year)

    Pros

    great pay, and love the hotel manager he is a great guy to work for

    Cons

    the day to day managers are glorified fill ins due to them stating we dont have enough money to hire more people

    Advice to Management

    Please screen managers


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  5. Truly 5 Star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Service Provider in San Francisco, CA
    Former Employee - SPA Service Provider in San Francisco, CA

    I worked at Mandarin Oriental full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The customer service and the culture are truly 5 star. It was amazing to learn and to be held to such high service standards. I felt very proud working for Mandarin Oriental.

    Cons

    Everything is done through the corporate offices. Anytime you want to bring in a new product or look it has to be approved through corporate and the process can be taxing.


  6. Great luxury hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Mandarin Oriental (More than 3 years)

    Recommends
    Recommends

    Pros

    Overall great company, strong brand and well-known reputation. Very good benefits and opportunities for career development.

    Cons

    No downfall to working here


  7. Great Company / Just forget you have a life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Mandarin Oriental

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Amazing advancement and learning programs. Good benefits compared to other hotels. Majority of employees hired are very professional for which creates a good work atmosphere and very respectful.

    Cons

    Appreciation, Recognition, Pay should be way higher considering what is at stake in your personal life. very very looong days.

    Advice to Management

    GM to create a tracking method for managers to ensure taking time off is enforced. As much as is expected from an employee in such stressing work environment, it should also be pushed to have quality time and rest.


  8. No one they care about

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Whitman, MA
    Current Employee - Guest Service Agent in Whitman, MA

    I have been working at Mandarin Oriental (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None at all
    This place is awful

    Cons

    Very Many
    Everything about it
    It is not worth it


  9. Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in San Francisco, CA
    Current Employee - Executive Assistant in San Francisco, CA

    I have been working at Mandarin Oriental full-time (More than 8 years)

    Recommends
    Recommends

    Pros

    Great people, amazing luxury hotels, decent benefits and leave, decent pay

    Cons

    Limited growth opportunities in corporate office; more in hotels.


  10. Amazing experience from beginning to end

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Miami, FL
    Former Employee - Concierge in Miami, FL

    I worked at Mandarin Oriental full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing travel perks
    Excellent Training
    Room for growth is great

    Cons

    extreme dedication to maintaining standards. Which is not really a Con.

    Advice to Management

    Keep up the good Work!


  11. Elegant front of the house, viper pit in the back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mandarin Oriental full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good salary and benefits, nice front of the house, everyone looks very smiley and delighted at first

    Cons

    No work/life balance, backstabbing and favoritism

    Advice to Management

    Curb the gossip



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