Mandarin Oriental

  www.mandarinoriental.com
  www.mandarinoriental.com

Mandarin Oriental Reviews

Updated November 18, 2014
Updated November 18, 2014
42 Reviews
3.4
42 Reviews
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Mandarin Oriental Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
15 Ratings

Employee Reviews

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  1.  

    Great hotel company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Mandarin Oriental full-time (more than 5 years)

    Pros

    Excelent Training
    Great job opportunities (if you do your job right!)
    Awesome company philosophy

    Cons

    At that moment no benefits such as "Employees hotel rates" within the hotel chain.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Very good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Miami, FL
    Former Employee - Line Cook in Miami, FL

    I worked at Mandarin Oriental full-time (more than an year)

    Pros

    It was a very good experience to work for this hotel, the executive chef was very professional, and willing to be for you at anytime.

    Cons

    some sous chef are and managers they are not too professional and not willing to back you up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Do it for the resume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC

    I worked at Mandarin Oriental full-time (more than an year)

    Pros

    *Meet cultural icons including politicians, foreign dignitaries, and stars.
    *Most colleagues are really great and treat you like family.
    *Your resume reads Mandarin Oriental and future employers LOVE that.
    *Small company, so you will meet the CEO and most of corporate.

    Cons

    *NO work/life balance AT ALL. Managers are contracted at 50 hour work weeks and are typically needed up to 60!
    *The UNION promotes poor productivity and makes it very difficult for managers to weed out poor service.
    *Everyone compares MOWAS to Asia. A union hotel in DC will never compare to Asia.
    *The pay is terrible, especially with the amount of hours put in to the hotel. For management, the same position in the local market (non-luxury hotels) would pay $5-10k more.
    *MOSTAY perks are really NEVER available when you would like to travel. I worked there almost 2 years and was NEVER given the opportunity to train or travel to another property.
    *Training is very corporate and not 'on the job' training. Service recovery is a trait that very few colleagues had naturally and no one was training them otherwise.
    *Revolving doors within management (due to pay and hours), so colleagues complain that standards are always changing.
    *If there is a breakdown in standards or failed service delivery, EXCO prefers to sweep those issues under the rug rather than find a new procedure. If you speak up, you will be shown the door and you will become very close to HR.
    *Front line colleagues are promoted too quickly into management. One LRA review stated, "Your hotel seems to be run by children." and it is true seeing that the oldest at the front desk is 30. Try to hire managers with experience at other properties so that they can bring in and train best practices.
    *EXCO is not supportive of change.
    *Every department is understaffed. Skeleton staffing provides 4 star service at most, so good luck seeing a 5th star in the next 10 years!

    Advice to ManagementAdvice

    Pay more attention to the Employee Engagement Survey and actually follow through with action plans. More management training and cross training at other properties since we as managers are making things up as we go. You get what you pay for, raise salary and attract more skilled managers! Walk the walk and talk the talk. If this is an Asian hotel brand, stick with those standards!!! The lackadaisical attitude towards clothing and language is what makes this luxury hotel look like the red headed step child of the brand.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Overall - Mandarin Oriental is an awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter/Server in Miami, FL
    Former Employee - Waiter/Server in Miami, FL

    I worked at Mandarin Oriental full-time (more than 3 years)

    Pros

    Great benefits and great staff to work with...Overall a great learning experience and striving for the 5 star rating is an awesome experience when achieved.

    Cons

    NOne, I truly enojyed working at M.O..!

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Colleagues are like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Agent in Washington, DC
    Former Employee - Guest Agent in Washington, DC

    I worked at Mandarin Oriental full-time (less than an year)

    Pros

    Family Oriented, work-life balance, company cares about colleagues

    Cons

    Back office politics and favoritism which make advancement difficult

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great Staff, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Mandarin Oriental full-time (less than an year)

    Pros

    -Good Staff Cafeteria (great food when there are leftovers from events, banquets, etc.)
    -Great staff, are extremely friendly and will always go the extra mile
    -Very strong Learning and Development Team, you will learn how to give 5 star service at this hotel

    Cons

    -Disgusting changing rooms with no Air Conditioning (In Miami heat no less). Never clean.
    -Terrible Leadership and Upper Management
    -Poor pay for the quality of hotel. Pays less than comparable properties
    -Always "on call" and asked to work on days off. Request book is not looked at. Expected to be able to work whenever they need you.
    -No empowerment in comparison to competitor hotels. Any decision needs to be signed off on and go up the ladder.
    -Extremely tiered management structure. If you ask a manager or office head a question they will not answer but will go after you as to why you didn't ask supervisor, then manager, etc. Instead of helping employees they are more concerned with respecting the CHAIN OF COMMAND.

    Advice to ManagementAdvice

    Listen to your hourly staff. You would have lost a lot less employees to competitors if you made some changes to management in certain departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Management has no Las Vegas hotel experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Mandarin Oriental

    Pros

    The Las Vegas property is full of great front-line employees. The hr department is fantastic. Good perks like mostay so you can stay at other properties for cheap. This company cares about the environment and community. They constantly have outings to help shelters and nonprofit organizations.

    Cons

    They bring in too many people from overseas for management positions. Its frustrating that they do not promote from within. I heard they can pay people from overseas less, with visas, and they are horrible at what they do. Most front-line employees do not have set schedules even after two years. Scheduling is a joke. No wonder the front desk has high turnover.

    Advice to ManagementAdvice

    Promote from within. The reason the best workers are leaving is because there is no loyalty and no room to move up. Ask for suggestions from your employees. The "overseas visa" management team you have assembled is horrible. You have quality, well-qualified employees who want to move up but do not have the opportunity.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mandarin Oriental full-time (more than 3 years)

    Pros

    Definitely care about their employees. Pay is good for the industry.

    Cons

    Limited room for growth and pay increases.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    So disappointing... that a company that prides itself on it's Asian heritage can be so disrespectful to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mandarin Oriental full-time (less than an year)

    Pros

    Free meals. Nice uniforms. Nice properties.

    Cons

    No respect for work/life balance.Only negative feedback from managers. Very high turnover. Not gay friendly or family friendly.

    Advice to ManagementAdvice

    It seems you may take your 5 stars for granted. I can't imagine you continuing to get 5 stars for very long. If the guests could know how poorly the staff are treated, they would not support your business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Group Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mandarin Oriental full-time

    Pros

    Great Company Great Work place

    Cons

    High Pressure place to work.

    Recommends
    Positive Outlook
    Approves of CEO

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