Mandarin Oriental

  www.mandarinoriental.com
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Mandarin Oriental Reviews

Updated July 27, 2014
Updated July 27, 2014
37 Reviews

3.5
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Mandarin Oriental Group Chief Executive Edouard Ettedgui
Edouard Ettedgui
12 Ratings

Employee Reviews

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  1.  

    Colleagues are like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Agent  in  Washington, DC
    Former Employee - Guest Agent in Washington, DC

    Pros

    Family Oriented, work-life balance, company cares about colleagues

    Cons

    Back office politics and favoritism which make advancement difficult

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Staff, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    Pros

    -Good Staff Cafeteria (great food when there are leftovers from events, banquets, etc.)
    -Great staff, are extremely friendly and will always go the extra mile
    -Very strong Learning and Development Team, you will learn how to give 5 star service at this hotel

    Cons

    -Disgusting changing rooms with no Air Conditioning (In Miami heat no less). Never clean.
    -Terrible Leadership and Upper Management
    -Poor pay for the quality of hotel. Pays less than comparable properties
    -Always "on call" and asked to work on days off. Request book is not looked at. Expected to be able to work whenever they need you.
    -No empowerment in comparison to competitor hotels. Any decision needs to be signed off on and go up the ladder.
    -Extremely tiered management structure. If you ask a manager or office head a question they will not answer but will go after you as to why you didn't ask supervisor, then manager, etc. Instead of helping employees they are more concerned with respecting the CHAIN OF COMMAND.

    Advice to ManagementAdvice

    Listen to your hourly staff. You would have lost a lot less employees to competitors if you made some changes to management in certain departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Management has no Las Vegas hotel experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    The Las Vegas property is full of great front-line employees. The hr department is fantastic. Good perks like mostay so you can stay at other properties for cheap. This company cares about the environment and community. They constantly have outings to help shelters and nonprofit organizations.

    Cons

    They bring in too many people from overseas for management positions. Its frustrating that they do not promote from within. I heard they can pay people from overseas less, with visas, and they are horrible at what they do. Most front-line employees do not have set schedules even after two years. Scheduling is a joke. No wonder the front desk has high turnover.

    Advice to ManagementAdvice

    Promote from within. The reason the best workers are leaving is because there is no loyalty and no room to move up. Ask for suggestions from your employees. The "overseas visa" management team you have assembled is horrible. You have quality, well-qualified employees who want to move up but do not have the opportunity.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Definitely care about their employees. Pay is good for the industry.

    Cons

    Limited room for growth and pay increases.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    So disappointing... that a company that prides itself on it's Asian heritage can be so disrespectful to its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free meals. Nice uniforms. Nice properties.

    Cons

    No respect for work/life balance.Only negative feedback from managers. Very high turnover. Not gay friendly or family friendly.

    Advice to ManagementAdvice

    It seems you may take your 5 stars for granted. I can't imagine you continuing to get 5 stars for very long. If the guests could know how poorly the staff are treated, they would not support your business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Group Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Company Great Work place

    Cons

    High Pressure place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company but long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front of the House
    Former Employee - Front of the House

    Pros

    You will learn a lot. They are committed to being the best. A lot of policy, procedures and internal audit. Hotel is world class recognition. Nice environment both for guests and internal staff. Cater good food for staff.

    Cons

    Long hours, high standards meaning stressful at times, no life/work balance.

    Advice to ManagementAdvice

    Have a balance of work-life for employees. Perhaps have a 5 days a week schedule instead of 6 days a week in Asia.

    Recommends
    Neutral Outlook
  9.  

    Eye-opening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    Pros

    -Amazing HR team, they really take care of you and make sure you are happy and accomodated.
    -World-class reputation, impeccable service standards and elegant environment.

    Cons

    -Limited room to grow unless willing to relocate-- low employee turnover & minimal event space (small catering/sales team)

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Simply the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front of House  in  New York, NY
    Current Employee - Front of House in New York, NY

    Pros

    Committed to being the best and bringing out the best in their employees. A place I'm proud to work at.

    Cons

    High standard sometimes mean high stress.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Beautiful product

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Revenue Management
    Former Employee - Director Revenue Management

    Pros

    Culture, diverse, luxury brand, service

    Cons

    Location, parking, turnover, technology opportunity

    Recommends
    Neutral Outlook
    No opinion of CEO

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