Manulife Financial
3.4 of 5 184 reviews
www.manulife.com Toronto, Canada 5000+ Employees

Manulife Financial Reviews

Updated Apr 6, 2014
All Employees Current Employees Only

3.4 184 reviews

                             

79% Approve of the CEO

Manulife Financial President and CEO Donald A. Guloien

Donald A. Guloien

(95 ratings)

71% of employees recommend this company to a friend
184 Employee Reviews
in

Review Highlights

Pros:
  • "Your may enjoy work-life balance depending on your department culture"
    in 22 reviews
  • "Support if you need to work from home for personal reasons - really good at this"
    in 8 reviews
Cons:
  • "Unhealthy work environment in my particular department, too much dust/dirt in the air"
    in 7 reviews
  • "Bureaucratic organization structure; information gap between senior management and middle management"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

about the salary: quite disappointment

Customer Service Representative (Current Employee)
Jakarta (Indonesia)

I have been working at Manulife Financial full-time for less than a year

Prosif u looking for some place to be comfortable in, this is the place, but not very challanging.

Conssalary is quite a disappointment, dull

Advice to Senior Managementplease be creative

No, I would not recommend this company to a friend

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No, it's a trap

Anonymous Employee (Current Employee)

I have been working at Manulife Financial full-time for more than a year

ProsGood salary, lots of annual leaves, colleagues are supportive

Cons1. Need to work for long hours, leaving early will be labelled as "lazy" and "irresponsible"

2. Poor communication between staff and manager, no feedback on performance.

3. Management does not know how to manage staff, only knows to blame staff

4. Bad location - out of city, while all other companies are in the city

Advice to Senior ManagementMove into the city will make people feel happier. AVP should be trained on management skills.

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

A high-stress, low-reward environment with few opportunities for advancement

Imaging Processor (Former Employee)
Waterloo, ON (Canada)

I worked at Manulife Financial as a contractor

ProsStable work environment. Cafeteria is great. Office is climate-controlled...

ConsNo windows. High stress environment and tight deadlines lead to an employee culture of frequently skipping lunches and "volunteering hours", which is technically discouraged but still happens regularly. The vast majority of employees have workplace injuries associated with their jobs--chronic back pain, shoulder pain, and wrist weakness. The half-hour lunch is the only guaranteed break. Most people have been in their current position for years (aka little career development). Quotas have increased drastically while employee wages and benefits barely change. Much gossip and discontent among workers, both temp and perm. Very little career development opportunities within the scope of this department.

Advice to Senior ManagementYou are burning out your front-line workers, who are literally handling hundreds of thousands (if not millions!) of dollars in cheques each day.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Life been Manipulated

Analyst (Former Employee)
Toronto (Cuba)

I worked at Manulife Financial full-time for more than 5 years

ProsOnly recommend for people who do not have financial industry experience but need a place to build up. Not worth of staying long.

ConsTwo type of people survive in this company: people with smooth tongue or silent sheep.
While Donald G. is trying to build an organization, certain middle mgmt are busy in building their own regime. Different voice will be shut off and kicked out…

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

This place will never change no matter what they try to do.

Anonymous Employee (Current Employee)

I have been working at Manulife Financial full-time for more than 8 years

ProsHead office grounds are well maintained

ConsHighest leader levels in HR are unethical and do not represent the interest of the company- highly politically charged environment. Diverse opinions and perspectives are not welcome.

Advice to Senior ManagementInnovation, collaboration and social responsibility/sustainability are the key drivers for business success. De-layering an organization does not get you there..it only makes you a bit more agile. Think long and hard about your culture and understand it is your barrier to success and it starts from the top!

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good to work in if you are part of the production group

Anonymous Employee (Current Employee)

I have been working at Manulife Financial full-time for more than a year

ProsAt least one activity per quarter

ConsEmployees have been too wrongly pampered

Advice to Senior ManagementYou should recognize efforts done by all department

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Too many layers of management

Anonymous Employee (Former Employee)
Waterloo, ON (Canada)

I worked at Manulife Financial full-time for more than a year

ProsWork-life balance. Lots of opportunities to give back to the community especially through the food bank. Flexible hours of work.

ConsHard work does not seem to be rewarded. You have to basically, for lack of a better expression, suck up to your manager in order to get a promotion or good review. The pay is terrible. They take advantage of contract workers.

Advice to Senior ManagementReduce the levels of management and employ managers who are well-educated. Not online degree holders and high school diploma holders.

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Do you want to work in a Call Centre?

Internal Wholesaler, Wealth Management Sales (Current Employee)
Toronto, ON (Canada)

I have been working at Manulife Financial full-time for more than a year

ProsSeveral conferences throughout the year with lots of free alcohol!

ConsSweat shop environment that is driven by call centre metrics: dials and meetings booked.

Advice to Senior ManagementIt's nice that our CEO gets a raise, what about regular Manulife employees? What happened to controlling expenses? Management should lead by example.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Refused to hire full-time CSRs

Customer Services Representative (Current Employee)
Waterloo, ON (Canada)

I have been working at Manulife Financial as a contractor for more than a year

ProsGood name &
Good trainer - Trainer is very helpful and patient

ConsBad pay
Uncertainty about employment
Expect too much, don't give much

Advice to Senior ManagementTry hiring people Permanently instead.

No, I would not recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

very slow process for everything; office poliltics

Anonymous Employee (Current Employee)

I have been working at Manulife Financial part-time

Prosgood building and computers, good co-workers

Conssome mangers are not qualified; it took 6 months to do something that can be done in 6 minutes, very low efficiency

Advice to Senior Managementlisten to employees for comments about their managers.

No, I would not recommend this company to a friend

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Manulife Financial – Why Work for Us?

Manulife Financial is a leading Canada-based financial services company with principal operations in Asia, Canada and the United States. Since welcoming its first customers in 1887, Manulife Financial has built a… Full Overview

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