Manulife Financial

  www.manulife.com
  www.manulife.com
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Manulife Financial Reviews

Updated September 17, 2014
Updated September 17, 2014
221 Reviews
3.3
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Manulife Financial President and CEO Donald A. Guloien
Donald A. Guloien
111 Ratings

Review Highlights

Pros
  • Good work life balance, usally work 40 hours a week without much overtime (in 26 reviews)

  • Support if you need to work from home for personal reasons - really good at this (in 9 reviews)


Cons
  • Bureaucratic organization structure; information gap between senior management and middle management (in 7 reviews)

  • Unhealthy work environment in my particular department, too much dust/dirt in the air (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Environment

    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Toronto, ON (Canada)
    Former Employee - Business Analyst in Toronto, ON (Canada)

    I worked at Manulife Financial full-time for more than a year

    Pros

    Great place to work and gain valuable experience

    Cons

    Very old school and conservative

    Advice to ManagementAdvice

    Good job keep up the good work

  2.  

    Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Analyst  in  Montreal, QC (Canada)
    Current Employee - Underwriting Analyst in Montreal, QC (Canada)

    I have been working at Manulife Financial full-time for less than a year

    Pros

    you can leave whenever you want as long as you make your 7h30

    Cons

    management heavy. sometimes it gives the feeling that employees are left to themselves.

    Advice to ManagementAdvice

    develop an efficient mentoring program

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Filled with brown nosers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Consultant  in  Toronto, ON (Canada)
    Current Employee - IT Consultant in Toronto, ON (Canada)

    I have been working at Manulife Financial

    Pros

    Nice atmosphere
    provide a good office environment

    Cons

    have to placate many people.

    Advice to ManagementAdvice

    think about how changes are being effected and measured.

    No opinion of CEO
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  5. 1 person found this helpful  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Manulife Financial

    Pros

    Support when you require time off for personal reasons
    Support if you need to work from home for personal reasons - really good at this
    Support with education/studies in terms of pay and time off

    Cons

    Goals are unreasonable and not supported with strong plans to achieve them
    Insufficient resources to get the job done
    Focus too many things
    Dont always do the right thing for employees and especially customers (caring attitude non-existent)

    Advice to ManagementAdvice

    Define your goals more succinctly. Avoid layering of branding to overcompensate for the lack of customer service. Focus on the methods of providing better services to customers. Remember without customers you cannot exist. Focus on staffing, because without them your customers cannot be served. Have better planning for system enhancement projects, there are too high a risk that is taken here. Take risk, but be careful where you place it.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Traditional and lagging behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Manulife Financial

    Pros

    - colleagues are intellegent, well educated and committed to excellence on the job
    - younger generation have innovative ideas to help turn the company around

    Cons

    - too beurocratic
    - distribution systems are based on traditional channels- need to develop new ways of doing business
    - too cost focussed
    - no consistent in flexibile work arrangements
    - no employee advocates/voice within the company
    - the leadership team responsible for poor business decisions with long term consequences to our company profitability remain employed.

    Advice to ManagementAdvice

    - watch the movie "Too Big to Fail"
    - respect the performance contributions of your employees
    - hire executives with strong leadership skills and reward them for demonstrating this effectively on the job- HR should be aggressively focussing on making that happen if they want to keep and hire the best.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    The first 2 years were great but afterwards it was downhill after I came back from 2 maternity leaves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Services Representative  in  Toronto, ON (Canada)
    Current Employee - Customer Services Representative in Toronto, ON (Canada)

    I have been working at Manulife Financial

    Pros

    They provide paid education that is related to my work. The compensation is not bad for what I do.

    Cons

    It's hard to get promoted even when you exceed expectations. They expect higher quantity of work done and cut our breaks to 10 minutes morning and afternoons. I feel like they want us to quit and get cheaper contract employees.

    Advice to ManagementAdvice

    If we perform well, give us a promotion. All the other departments recognize their employees but our department is so stingy with promotions. I used stay after work to finish my work as I wanted my company to do well. Nowadays, I leave right at the end of my schedule and could care less if I have more work piled up. The Call Centre wants us to take more calls yet they don't give us time to work on the after call work unless it's not busy...it's stressful and unfair.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Overall the company has its good points but is not foward thinking in its approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Manulife Financial

    Pros

    Compensation and benefits are comparable to the industry standards. Pockets of good areas to work in.

    Cons

    Leadership is out of touch with current employee needs and is not progressive. Growth is limited in areas outside of finance and actuarial.

    Advice to ManagementAdvice

    Listen to employees needs more.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    COULD DO MUCH BETTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Rehabilitation Specialist
    Current Employee - Rehabilitation Specialist

    I have been working at Manulife Financial

    Pros

    some flexibility
    easy job
    they try to establish work/life balance (still needs some work)

    Cons

    no recognition
    no room for advancement unless you know someone
    management seems to pick flavor of the month
    benefits not competitive
    do like to hear real feedback, just want you to agree with their opinion
    management teams based on Yes men

    Advice to ManagementAdvice

    listen to employees
    promote based on merit and skill set
    if you pay to do a survey implement the results
    when people quit fill their positions, don't just roll over workloads

    Doesn't Recommend
    No opinion of CEO
  10.  

    Bad decision to accept the job offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Manulife Financial

    Pros

    work/life balance
    if you love politics join the firm
    if you know the "right" person you will love to work there

    Cons

    No visible project will be given to those who do not know the right person
    Too much politics in the company

    Advice to ManagementAdvice

    Get to know or at least willing to know the operation side.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Adventures in politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Manulife Financial

    Pros

    Some ability to work from home if management permits it

    Some managers do actually care about their staff, but they are few and far between

    Cons

    Salaries are lower than comparable companies in the area

    Focus is on politics between departments, not in how to work together

    Emphasis is on how to not spend money which leads to staff not having the tools they need to do their jobs

    For an insurance company, the benefits are barely acceptable

    Advice to ManagementAdvice

    Please review the "Peter Principle" and stop putting people into roles that they are not suited for

    Listen to the staff when they have complaints

    Doesn't Recommend
    No opinion of CEO

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