Maplin Electronics Reviews

Updated March 11, 2015
19 reviews filtered by
  • London, UK Area
  • Any Job Title
2.5
19 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Johnathan Cleland
3 Ratings

19 Employee Reviews

Sort: Popular Rating Date
  1. Sales advisor/key holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Guy in London, England (UK)
    Current Employee - Sales Guy in London, England (UK)

    I have been working at Maplin Electronics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Sometimes staff discounts are pretty decent.
    - Decent work colleagues.
    - Wide array of stock to learn about.

    Cons

    - Sometimes management can be sound or decent, being quite pleasant or amiable. Other times they can use sneaky and underhanded tricks to get you to stay on longer or take your holiday time because they feel like it.
    - Wages are criminally low.
    - No respect from head office.
    - Unimaginably insulting 'rewards' from head office. Such as giving staff a single doughnut for making a £300 sale.
    - No pay raises. You get an extra day off in the year per day of working to a maximum number of five. So you get four weeks off rather than the traditional three at five years.
    - Bonus targets are borderline impossible.
    - Staff are forced to bully customers into buying excessive crap.
    - A lot of the stock is criminally over priced. Do you that HDMI cables don't need shielding? That it's not in any way important? Analogue cables, yes, but digital cables such as HDMI need absolutely no shielding as it'll work perfectly till the interference is so high it'll simply stop. And the amount of interference needed to do that is staggering. A cheap HDMI cable you may spend ten pounds on is no more better than a cable ten times the price.
    - A lot of customers have no problem chewing you out about prices over the smallest things or stuff that is their fault.
    - Most fresh staff get absolutely verbally torn to pieces by customers, I know at least two female members of staff who were hired for part time work, reduced to tears and the management did nothing because the *bleep* bought loads of stuff regularly.
    - All members of staff are required to work security. Which is fantastic when you have violent foreign gypsies and local scumbags trying to steal expensive stuff to feed their drug habits, stanley blades to rob people or laser pointers to try and cause car crashes.
    - I've moved around to a few stores and with one or two exceptions, all the staff were real nice and friendly. The fact that every member of staff had little but contempt for the company speaks volumes. Incidentally, any glowing reviews of this company here are more than likely corporate shills or people who've drank way too much of the company cool-aid.
    - Regional managers are *bleeeeeeeps*. Without exception. You'll know they're on their way when you see management and staff (usually the floor staff working a lot harder than they usually have to) running all over the place. I have heard that a store manager was recently promoted to regional management. I can only imagine how easy those stores must have it considering they have someone who knows what it's actually like working on the shop floor.
    - A small while ago the company started doing home deliveries and the delivery is so incompetent everyone in the shop dreads having to use them and head office insists that every store have a certain volume of send-directs. A friend working in head office told me that the transfer company sent stuff to Blackpool in the UK because a place in Ireland has the same name. For three months.
    - Every so often we have to fill out a company survey to determine what staff think of the company. Without fail, everybody is very unsatisfied with the pay and salary. When we are then required to come in to a staff meeting out of hours, wasting even more of our time off there, we've been told not to bring it up. Head office don't want to hear about it.
    - Training staff on stock was nothing more than answering multiple choice questions on random stuff. It didn't actually teach you anything. It just required you to learn the selling points off the box.
    -Most staff have to learn everything about the stock from one or two staff members that know almost everything in the shop. I've known two guys who could tell you every detail you could possibly need to know when you're buying something. I have no idea how they manage to know so much and I feel nothing but pity for them as they have to teach kids half or a third their age who don't care about stuff and considering the amount of customers vying for their attention, it's like watching a man slowly drown, only to gratefully escape at the end of their shift knowing they'll have to do it again the next day.

    Advice to Management

    Give your staff yearly wage increases. Have management take note of staff members who perform extremely well or take the lion's share of difficult customers and reward them. Commissions! Anything that's not bloody doughnuts or crappy £25 coupons for stuff from the shop.

  2. Helpful (1)

    Working here motivated me to complete my degree

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Harrow, England (UK)
    Former Employee - Sales Advisor in Harrow, England (UK)

    I worked at Maplin Electronics part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - It tied in a bit with my studies in Computer Systems Technology
    - Good discounts on own branded products
    - OK discounts on branded goods
    - Plenty of exercise
    - Scope for progression if full time, even if salary was woefully pathetic
    - It was only part time

    Cons

    - Awful work life balance - you are expected to turn up early to open the shop for free and the same with the closure of the shop. Some stores this could mean well over 10 hours per day on your feet
    - Only 2 half hour breaks in every day (why don't they just allow a full hour break like the normal work place)?
    - Store Managers were racked with incompetence - all they knew how to do was to point their staff to vacant customers and bark "Go", stand there looking pretty and pace up and down on the same spot. Any difficult queries on refunds or discounts and they suddenly retreated to their office.
    - Very little protection from the idiotic customers who used to tell you how you were wrong when in fact they were.
    - Pay was borderline minimum wage - there was scope for progression but the remuneration was rather poor
    - Head office reports and audits were a demoralising joke. The people who conducted these reports would give unrealistic targets as they have never ventured from out behind their desks and worked in retail like most of us. They had no clue on the population of the catchment area or the customer flow the stores resided in so it would surprise them when a store in the middle of nowhere achieves well below the targets!

    Advice to Management

    The head office needs to hire people who were previous in Maplin stores and therefore actually have a clue about how things should run. Sending "model shops" and targets without having any idea of the challenges faced in the shops simply demoralises workers and in turn causes these requests to simply be ignored.

    Store managers should be leading by example not stranding at the back giving orders. That means being out there on the front line, being visible to the customers rather than simply pacing up and down in a line at the front of the shop and then hiding in the office when a difficult customer turns up.

    If your staff are fairly remunerated, you will most likely get better results out of them as well. Expecting opening and closing for free is not really fair. After all, we are talking about a difference between £5.20 £10.40 tops per day which would be recuperated in good sales if the staff have the energy.

    I may well have continued my career here full time had it not been for such poor remuneration packages.

  3. Helpful (1)

    Very enjoyable when meeting new people everyday. lovely staff to work with and learning about lots of things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team Leader in London, England (UK)
    Current Employee - Sales Team Leader in London, England (UK)

    I have been working at Maplin Electronics full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    i love learning new things about electronics.
    good incentives
    love the the idea of customers always 1st
    good work ethics

    Cons

    the pay could be a little higher.
    shifts end quite late
    no holidays in december
    only xmas day off, have to work boxing day and xmas eve

    Advice to Management

    to have someone from head office visit our stores in london to personally see the hard work we do

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Some of my best memories

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in London, England (UK)
    Former Employee - Assistant Manager in London, England (UK)

    I worked at Maplin Electronics full-time (more than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    It was an enjoyable company to work for, filled with some of the nicest and most entertaining colleagues you could ever hope to work alongside.

    Cons

    The pay wasn't great and the hours could be terrible from time to time but nothing out of the ordinary for retail.

    Advice to Management

    Upper management were often out of touch with the front end of the company as a whole, with policies in place that sometimes encouraged behaviour that would be detrimental to customer service, especially regarding refunds, sale of add-ons, adding to mailing lists etc.

  6. Great place to work with a team, can be tiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in London, England (UK)
    Current Employee - Sales Advisor in London, England (UK)

    I have been working at Maplin Electronics part-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    In Maplin you will receive plenty of training, on how to deal with customers and how to follow the retail procedures. It's a good place to develop your customer service skills. In the mean time you will also stay up to date with all the tech- gadget news. Working hours are flexible, so you wont lose your private life. It is good for people doing part-time. It is easy to get promoted as long as you trained and you follow the right procedures.

    Cons

    The biggest con I think is that; some members of management would still need to be trained up or replaced as sometimes they don't follow up the procedures and do a lot of mistakes. The other thing is if you're a part-timer, you wont be able to get promoted. You can only be a sales adviser as if we compare it to other retail businesses, some of them offer those opportunities. Also on the salaries they could do a little bit better....

    Advice to Management

    I would advise the management to perform a regular checks on the store-management team; like STLs, AMs and SM. To check how are they doing.

  7. Helpful (1)

    Amazing store teams let down by pitiful Management decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at Maplin Electronics full-time (more than 8 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great teams in store, with a strong team ethic in most shop-staff members... Staff discount can be quite reasonable on some items

    Cons

    Management have no idea what they're talking about with regards to key aspects of the business. To add insult to injury they make staff complete a survey about these points; which they then completely ignore year on year.

    Advice to Management

    Pay a fair Living Wage
    Pull your heads out of the sand / each others' bottoms and pay attention to your most important staff
    STOP relying on customer ignorance to make a profit. Our customers 5 years ago are too intelligent to pay our ridiculous prices when our stock levels are so unreliable... Our competitors are too good for us to be this poor.

  8. Helpful (2)

    Too much pressure and not enough praise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Team Leader in Wimbledon, England (UK)
    Former Employee - Sales Team Leader in Wimbledon, England (UK)

    I worked at Maplin Electronics full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great teams, easy to get on with colleagues. Depending on your manager, holiday time was easy to arrange. Interesting product range with new items introduced on a regular basis, and was easy to learn about them as they were brought in.

    Cons

    Too many targets with not enough praise when they're met. If targets were met, they'd just give you more unrealistic targets to meet and then criticise when these weren't met. Company often took advantage of staff wishing to move up in the company, for example I was regularly doing an assistant managers job and managing the entire time on a standard sales advisor salary, until finally being promoted but at a lower pay grade than colleagues in the same role. Returns policy was also terrible, with staff being penalised for a high level of returns, when customers were well within their consumer rights.

    Advice to Management

    Show real appreciation to teams who work hard to achieve their goals, and offer them real opportunities to rise up in the company rather than trying to keep them at the lowest salary possible while pushing them to do more managerial roles.

  9. An extremely enjoyable place to work, very rewarding when helping customers with your knowledge, but underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Advisor in London, England (UK)
    Current Employee - Part Time Sales Advisor in London, England (UK)

    I have been working at Maplin Electronics part-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Not sat behind the till beeping items, actually engaging with people and using your brain.
    Solving customer's dilemmas is really rewarding, especially if they appreciate it so much they come back to speak to you again, or recommend you to a friend.
    Excellent place to work if your a geek like me, allows you to speak passionately about the things you love.

    Cons

    Underpaid for the knowledge required to do the job. Whilst the job is far more rewarding and enjoyable than being a "till monkey" at Tesco, I believe wage packets do need to be increased a bit. Maplin isn't as big a company as Tesco, and may not be able to afford £7.50 an hour like they can, but somewhat of an increase would be welcomed.

    Advice to Management

    Ensure that good sales advisers are given a paycheck to represent their worth

  10. Love My Manager and my team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)

    I worked at Maplin Electronics part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    BRILLIANT FRIENDLY ATMOSPHERE, lovely team

    Cons

    less pay, more work. if salary rises, everything will be great

  11. Pretty Good, getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Croydon, England (UK)
    Current Employee - Sales Advisor in Croydon, England (UK)

    I have been working at Maplin Electronics full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large product range and growing, much more branded items rather than Maplin own brand making it a more trustworthy place to buy tech.

    Cons

    need more promotion opportunities and better perks.

Work at Maplin Electronics? Share Your Experiences

Maplin Electronics

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.