Marchex Reviews

Former Employee – worked at Marchex full-time for more than a year

Pros – Good health benefit
Good salary
Good use of Extreme Agile management style for developers
Lots of fun and laughter to break up the day
Interesting and challenging work load

Cons – Work environment can be noisy at times
A low hum of drama that picks up at times, but nothing too serious
Better environment for extroverts than introverts

Advice to Senior Management – Keep on top of trends in the industry because the business model could become obsolete if you're not on top of things

Yes, I would recommend this company to a friend

Former Employee – worked at Marchex full-time for more than a year

Pros – Great work/life balance, and the pay isn't too shabby. There's plenty of work to be done, and the people/culture is one of the best I've ever seen.

Cons – Middle management run the show like a fiefdom. Between the (solely) nepotistic hiring and the wanton abuse of power for the sake of doling out favors to friends, it's amazing that this company can keep any level of diverse talent. The executive leadership are pretty well in the dark about what goes on below them, and when made aware of it or quite slow to adapt. It looks to me like the founders are being taken for a ride, and the rest will suffer as well (except for those that are getting enormous monitors purchased for them by their "buddies").

Advice to Senior Management – You're spinning your wheels. Your vision is defensible, but your closest downstream "leadership" will never allow it to bear fruit. Take a very close look at the problems you already know exist and stop accepting the excuses you're being given and replace them.

No, I would not recommend this company to a friend

Current Employee – been working at Marchex full-time for more than 7 years

Pros – Marchex offers great health benefits. Their mentor program is really helpful to new employees and existing employees. Awesome work environment and knowledgable people at all levels of the company. Fun work activities; Scavenger Hunt, Gingerbread House Competition, Kickball Tournament!

Cons – Managers need to obtain management training prior to becoming managers and then continue ongoing training so they can effectively lead their team.

Advice to Senior Management – Make sure your managers have management training and continue that training. Promote from within, your employees are your most loyal and knowledgable.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Marchex full-time for more than a year

Pros – Many different and useful job tasks, collaborative team-based environment, great clients

Cons – Unclear career pathways, not enough internal resources

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Marchex full-time for less than a year

Pros – No "marginal" people - all are expert and highly competent in their respective roles. Sr. Leadership takes the time and makes the effort to promote transparency. Everyone I've encountered so far seems to really enjoy their job. Lost of positive energy.

Cons – I have to say I haven't yet encountered any cons. Managers value their people, remember their role is to serve and support their directs. Sr. Leadership is friendly and approachable, *listens* to what you say regardless of your role or level.

Advice to Senior Management – Stay open, approachable, and serviceable to those of us in the boilers and we'll all continue to enjoy the benefits of a solid, competent foundation.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Marchex full-time for less than a year

Pros – If you dont show up or if you stroll in after noon nobody says anything
Generous expense accounts
Try their best to be cool and hip (but they just arn't)

Cons – No patience from senior leadership - things are constantly changing
Main product focus is broken. If you are an intelligent media buyer than you realize you are paying for something you get for free or paying a premium for a service you could get through a more established search engine (i.e., Google)
No leadership whatsoever outside of Seattle
Limited training
Witnessed some external dealings that lacked ethics

No, I would not recommend this company to a friend

Former Employee – worked at Marchex full-time for more than 3 years

Pros – watches the money tightly. you'll never fear that your next paycheck won't arrive. great at negotiations and client management.

Cons – this is an awesome business development company that has ambitions to be a great tech company but it doesn't have the patience.

Advice to Senior Management – stick to what you know and stop getting distracted trying to be something that you don't have the stomach to be. This can be an amazing company.

No, I would not recommend this company to a friend

Former Employee – worked at Marchex full-time for less than a year

Pros – Everything from Moral Events, Benefits, Employee Satisfaction, Fairness, Location. Everyone here always had a smile on their face. They company has grown immensely in the last two years and it doesn't plan to stop there. This is an excellent company to work for and there is no better time than now.

Cons – The only think I could think of, is the lack of communication from the superiors. You have to kind of remind them once or twice about a few things, but other than that, there are no Cons for this business.

Advice to Senior Management – Try to communicate more with your employees. Keep them on level ground with what is going on around them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Marchex full-time for more than 3 years

Pros – Small company so lots of opportunities to take on projects and grow in your career. Don't expect and increase in pay even if you get an increase in title.

Cons – Very low pay, below industry average. Promotion is based on the old boy's club buddy system. Lots of underqualified people in senior roles.

Advice to Senior Management – Pay your employees what they are worth.

Yes, I would recommend this company to a friend

Former Employee – worked at Marchex

Pros – *They will hire pretty much anyone with a college degree and has used
Excel more than 3 times.
*They give you the time off you want when you want it as long as you
give them adequate notice.
*Most people remain professional on a superficial level and are nice
to your face.
*Low level management is accessible and fairly competent.
*The hiring and training process was smooth.
*Reception and facilities employees are friendly and proficient at their job.
*If you are the stereotypical "IT type" you will find that the office
culture is paradise.
*There is a free, usually well-stocked snack bar and limitless soda.
*The office is normally clean.

Cons – *You start at $10/hour, no bus pass, no benefits, overtime is not guaranteed.
*There is absolutely no possibility for internal growth. They will
tell you there is and that is a lie. *During the year that I would
here two people were promoted from entry level, one left within the
year, the other continues to receive 30K per year with benefits and a
free bus pass. Upper level management is hired externally.
*There is no follow up. If you attempt to meet with HR or a supervisor
about the possibility of changing departments within the company or
advancement they will give you the run-around or blow smoke up your
ass. Anything to appease you and swiftly get you out of their office.
*There is a lot of internal unrest. Many lower level employees find
this job unsatisfying after the initial glow of being hired in a tough
economy wears off. This creates a very bitter and negative atmosphere
in the office that remained unaddressed (or possibly unnoticed?) by
management/HR during the time that I was employed.
*The turn over rate is VERY high. After one year, only one of the
people I was initially hired with was still with the company and that
person was actively applying to retail sales jobs when I left.

Advice to Senior Management – Put genuine effort into making your entry level employees feel valued, not with cheesy
motivational speeches or tickets to see a movie, but by giving them a
reason to stay loyal to your organization. There is a reason the vast majority of employees
leave, even once they are hired on full-time.

No, I would not recommend this company to a friend