MarkMonitor Reviews

Updated March 28, 2015
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3.6
15 Reviews
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Mark Frost
6 Ratings

Employee Reviews

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  1. Helpful (1)

    Meaningful work in a cutting-edge industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Analyst in Boise, ID
    Current Employee - Brand Analyst in Boise, ID

    I have been working at MarkMonitor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible workplace, excellent team environment though work is primarily done solo, open office with access to management,

    Cons

    Can sometimes feel isolated depending on what team you're on, software platforms/engineering sometimes slow to respond to needs

    Advice to Management

    Continue developing better environment of exchange between the different offices.

  2. Easy and organized work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Software Engineer
    Current Employee - Senior QA Software Engineer

    I have been working at MarkMonitor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours and nice people to work with. love the product.

    Cons

    Not much hikes and no bonus

    Advice to Management

    Better planing

  3. Run for the hills don't waste your time with this place! (Boise, Idaho location)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CcTLD Specialist in Boise, ID
    Former Employee - CcTLD Specialist in Boise, ID

    I worked at MarkMonitor full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Wonderful people to work with. company benefits as in vacation & insurance are very good for Idaho. The Boise HR person is wonderful as well. MarkMonitor being bought out by Thomson Reuters might be their saving grace.

    Cons

    Management treats employees very poorly, the supervisors try to do their best but sadly their hands are tied when it comes to anything that really matters for the employee. There is apparent favoritism from management (those that have been there for 10+ years) this has created an environment where slackers and brown nosers are rewarded. The pay is horrific for the amount of work that you are forced to do...slave labor...you are expected to work 45+ hours a week. Even though you get a lot of vacation time, there is a double standard when you use it, you have to put up with a lot of snarky remarks from management. Management states that they have an open door policy but if you dare to ask for assistance or imply that you have no bandwidth (and you are not a favorite) all of a sudden you get put on the black list and are told that you don't know how to manage your time and it goes all down hill from there. If you are unfortunate to work there keep your head down and do what you are told (be a yes man) and brown nose like your life depends on it...and you will be fine.

    The worst management experience that I have ever had the misfortune to live through. I have been in the Idaho workforce for 20+ years.

    I quit because my health started to suffer. Life is too short!

    Advice to Management

    None. I am not sure how you sleep at night!

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  5. Helpful (3)

    Small company values with big company benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at MarkMonitor full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Since being acquired by Thomson Reuters this small (400+ person) company is now part of a global organization. There's lots of upside still to be explored as a result of this, both in terms of product synergies and career paths for individuals.

    Cons

    Navigating the resources and systems that Thomson Reuters has in place can be a time-sink. While MarkMonitor is doing a good job of preserving a distinctive culture there's a risk of big-company systems becoming a burden.

    Advice to Management

    Preserve the distinctive MarkMonitor culture and keep Thomson Reuters from "squashing" us.

  6. Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst in Boise, ID
    Former Employee - QA Analyst in Boise, ID

    I worked at MarkMonitor full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is in a growth sector and was recently purchased by multi-national mega-corp Thomson-Reuters. The business model is set up for growth depending on the online counterfeiting market, which shows no sign of slowing down.

    Software development & QA are working on high end technology. Lots of chances to play with high end systems.

    Cons

    There are constant 3 way power struggles between QA, Product Development, and the business S.a.a.S group that uses the products. Due to manager personality conflicts, progress is frequently crippled.

    Advice to Management

    Work out the power struggles and personality conflicts if you want higher retention. Have a sit down with QA and tell them to get over themselves and play nice with the Business Users group, the biggest users of the product.

  7. was a great company.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MarkMonitor full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    dynamic, pioneering, growing, financially healthy and fun

    Cons

    product road map execution...so so!!

    Advice to Management

    drink your own cool aid!!

  8. Helpful (1)

    Great group of people to work with, difficult to get ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Manager in Boise, ID
    Former Employee - Client Services Manager in Boise, ID

    I worked at MarkMonitor full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very cooperative environment with a fun culture. You acquire an incredible amount of knowledge about brand protection and domain name issues.

    Cons

    Pay is low for the amount of responsibility and knowledge required. Benefits were also fairly minimal.

    Advice to Management

    Upper management needs to recognize the level of expertise their employees maintain and how long it takes to train and replace a seasoned employee and compensate their people accordingly.

  9. Great place to work. Very Flexible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Analyst in Boise, ID
    Current Employee - Brand Analyst in Boise, ID

    I have been working at MarkMonitor full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interesting job with lots of varied projects. Blocks of time spent on different clients.

    Cons

    The company doesn't have a clear direction. Lots of conflict between sales, management, and operations.

    Advice to Management

    Allow growth and development in new areas.

  10. Helpful (1)

    Great Company Entering a New Phase in its History

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MarkMonitor full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is really well managed and organized. Irfan and his friends did a good job getting it to this point in its history.

    Cons

    Now that the company has been acquired, a few key people have left or are exploring other jobs because their salaries are below market and there is no longer an upside with their stock options. I wouldn't say it's a "revolving door" yet, but people are definitely evaluating their options internally and externally, so management needs to pay attention to that.

    Advice to Management

    Spend more time talking to middle management. Start working on developing the whole team and giving them opportunities for advancement. Your most ambitious people want more than a steady corporate job with a paycheck and benefits. They want opportunity and to have an impact. Being a part of Thomson Reuters is a great opportunity for all of us.

  11. Helpful (1)

    Great Company - Great People - Great Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at MarkMonitor full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The team is top notch - globally. The technology is second to none and has some of the best minds driving the design and development.

    Cons

    Company is spread out over 3 major locations which creates difficulties in communication and ends up so the right hand doesn't even know the left hand.

    Advice to Management

    At least an annual all-hands meeting so people can put faces with names.

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