MarketTools Reviews

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2.9
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MarketTools President and CEO Scott Arnold
Scott Arnold
25 Ratings

38 Employee Reviews

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  1. Good Company - changing management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MarketTools

    Pros

    Innovative approach to research and willing to invent new markets.

    Cons

    Senior management and ownership were going through changes then an acquisition.

    Advice to Management

    Keep pushing the boundaries.


  2. Good company, superior survey deployment platform, lots of changes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MarketTools full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Entrepreneurial, good researchers, good market research expertise.

    Cons

    Constant change and lack of leadership.

    Advice to Management

    Develop long term objectives and try to successfully integrate the operations of the companies you're merging.


  3. Churn and Burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Manager in San Francisco, CA
    Former Employee - Research Manager in San Francisco, CA

    I worked at MarketTools full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There were some great people there and interesting projects.

    Cons

    Incredible amount of turnover, people lost their positions because of internal politics, etc. Very old fashioned despite being an "internet-based" market research company.

    Advice to Management

    Reward all of your employees. Don't burn people out so fast. Don't expect everyone to be able to work 60 or 70 hours a week. Some people actually have families.


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  5. I have truly enjoyed my time with MarketTools and look forward to a successful future.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Vice President in Florham Park, NJ
    Current Employee - Sales Vice President in Florham Park, NJ

    I have been working at MarketTools full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people, the ability to advance and grow in different functional roles within the organization, and the technology team is the best in the industry.

    Cons

    The compensation is on par with other companies but I think the more tenured employees would like to see a little more.

    Advice to Management

    Continue to share the successes and failures of the company in order to keep people informed and engaged.


  6. If you want corporate, this is your place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Francisco, CA
    Former Employee - Product Manager in San Francisco, CA

    I worked at MarketTools full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Smart people in the field of market research.

    Cons

    A group of suits. But for many, this is a good thing.

    Advice to Management

    Loosen up.


  7. Helpful (1)

    Unfulfilled promise

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at MarketTools

    No opinion of CEO
    No opinion of CEO

    Pros

    MarketTools has been able to attract smart people and provide them a good work-life balance, as well as the opportunity to work on some interesting products.

    Cons

    Scattered strategy, lack of investment in and poor senior management understanding of product development, assorted internal people and process bottlenecks which slowed things down.

    Advice to Management

    Focus on being disruptive and pick key areas of expertise, rather than trying to be all things to all clients.


  8. Revolving door and terrible leadership

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at MarketTools

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Really smart people (but the best don't last long). High expectations from management. Decent salary

    Cons

    Leadership is terrible and doesn't listen to employees, especially HR leadership. Very politically charged environment. Absolutely no work/life balance. Constantly changing priorities...not strategic vision. Lots of favoritism. The good people don't stay long...revolving door. Employees are afraid to express their concerns because of threat of termination. Many, many layoffs. I was miserable there.

    Advice to Management

    Listen to your employees. Get a vision (strategic or otherwise). Stop picking favorites.


  9. Good place to work, challenging with good people.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Florham Park, NJ
    Current Employee - Anonymous Employee in Florham Park, NJ

    I have been working at MarketTools

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Blue chip client list, interesting project work, good technology.

    Cons

    Uncertainty around recent acquisition causes some concerns about future growth.

    Advice to Management

    Invest in the business appropriately.


  10. Helpful (3)

    Best place I've worked!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in San Francisco, CA
    Current Employee - Corporate Recruiter in San Francisco, CA

    I have been working at MarketTools

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The executive leadership here is incredibly competent and managers are smart, fair, and accessible and invested. Everyone I work with is excellent at their job, friendly and helpful. When I interviewed here I was immediately struck by how personable everyone was and how much they cared about finding the right person who not only had the right skills but had the right attitude. I’ve been consistently wowed by my colleagues and enjoy seeing how each of us can effect change when needed.

    Cons

    Market Research as an industry is pretty conservative and Markettools is no exception, the offices are a bit bland and the décor could use a little oomph.

    Advice to Management

    In order to compete with other tech companies and market research firms for top talent we need a more exciting work environment that incorporates a sense of humor. Not necessarily Google style but some fun cubicles and bean bag chairs wouldn't hurt.


  11. A good place to work, and hopefully a great place to work soon.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at MarketTools

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    For a developer its a great place to work because of the amount of development currently going on. The people that work here are great and its in one of the best parts of San Francisco to work.

    Cons

    Necessary positions are often not approved and the workload can become overwhelming. Of course this is due to the current economic situation but this is something to keep in mind when weighing options.

    Advice to Management

    We need to focus on the technology because we are in essence a technology company. The bottom line is important but it is the technology and the overall customer experience that will help improve that bottom line. We need more skilled employees and fewer but more technically savvy middle management.



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