Marks & Spencer

  www.marksandspencer.com
  www.marksandspencer.com

Marks & Spencer Reviews in London, UK

Updated October 21, 2014
Updated October 21, 2014
170 Reviews
3.1
170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
77 Ratings

Review Highlights

Pros
  • Additionally their staff discount is quite good as you can use it even on sale items (in 23 reviews)

  • 20% discount is really good and something that not many employers do these days (in 15 reviews)


Cons
  • Few staff available to give customers proper M&S levels of service (in 9 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Always very busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Assistant in Bromley, England (UK)
    Former Employee - Customer Assistant in Bromley, England (UK)

    I worked at Marks & Spencer

    Pros

    There are always extra hours here

    Cons

    Have to work weekends as well as holidays

    Advice to ManagementAdvice

    Don't know

    Approves of CEO
  2.  

    Customer Service Assitant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)

    I have been working at Marks & Spencer part-time (less than an year)

    Pros

    20% staff discount, great team everyone was really friendly and helpful, great induction.

    Cons

    Didnt get a uniform for ages

    Recommends
    No opinion of CEO
  3.  

    Great place to work, management needs to improve though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in London, England (UK)
    Former Employee - Customer Assistant in London, England (UK)

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    It was a great experience working at M&S, learnt a lot. The recruitment process was really engaging and staff are wonderful there. Lots of overtime available as well

    Cons

    May encounter rude customers, HR needs to improve. Also store was very understaffed because of budget supposably.

    Advice to ManagementAdvice

    Sort out the staff payments, its not reliable .

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good Company,Managment to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)

    I have been working at Marks & Spencer full-time (more than an year)

    Pros

    Good environment, good team feel, Good Company,Management to improve, sometimes lack of flexibility and listening

    Cons

    Lack of organisation at times, runs on low staff therefore affects how much can be achieved, good pay scale,

    Recommends
  6.  

    Well known company with traditional values & good teams spirit but needs to embrace cultural change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Official Secret! in London, England (UK)
    Former Employee - Official Secret! in London, England (UK)

    I worked at Marks & Spencer as a contractor (more than an year)

    Pros

    Friendly, helpful teams, nice down to earth approschable people. i was based in the business side for one year.

    Cons

    one group manager had bad attittude view of the world. He was too cosy in his position and adverse to change even insincere and moody I am alright jack attitude (only one in particular).
    Other Managers were great.

    Business side some of the employees are institutionalised as they have worked theri for a long time and highly adverse to change although, but still very nice people.

     Generally treated very well except for one manager who went to john McEnroe school of manners!! Advise customer team building skills. Company structure & IT systems need complete overhaul

    Advice to ManagementAdvice

    Quite a hierarchical management structure. Needs to be brought into 21st century aka matrix management and not micro managing staff. Other mangers lovely, positive and supportive. In general a good place to work depending on the division you work in. Would work there again just make sure you are a diplomat!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It's going downhill, sadly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Marks & Spencer full-time (more than 8 years)

    Pros

    If you are lucky to work with some nice people, then they and the company can be incredibly supporting. But you need the right people to pull the right strings for you. The offices are nice and there is a fair culture, generally not much pressure and a lot of pride in the brand and in the business.
    Also, lovely cantine and exquisite food.

    Cons

    It is a very clique-y culture and there are a lot of lifers who underperform, but think that they are entitled to everything and walk around like they own the place. Some excellent management initiatives get lost in middle management and are not followed through. HR seem to be doing a smoke and mirrors approach to problems and there is zero effort to develop or retain staff. There was one very specific incident I highlighted at my exit interview after resigning which anywhere else would have been taken extremely seriously (and for the record, I had highlighted it before, not only at my exit interview) and the issue was brushed off - made me feel like they do not care and do not want to hear. Left a very bitter taste after 8 fairly happy years with the company.

    Advice to ManagementAdvice

    To Mark Bolland: please stop hemorrhaging money on shiny useless technology, whilst you still have the same 20 types of basic black pants in stores, because it's the product that will bring you sales not a touch screen wall. Learn who your core customer is. 19 year old technology addicts are not your core customer. (Cue: new website flop). Cut the fat in middle management, do not be afraid of letting underperformers go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Top retailer in the UK

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)

    I have been working at Marks & Spencer full-time (more than an year)

    Pros

    High standards and shows well on your CV. I work as a customer assistant and found very easy to get in, interview went very smoothly. Basic salary is okay compare to the competition although bonus is really disappointing as we haven't got a penny meanwhile the other big company's employee were gifted with a two months worth of extra. A good place to pick up some basic but useful skills such as customer service and communication skill that will be an asset later on with your career.

    Cons

    No bonus, Wage increase have also been below inflation.Technology at work is quite old. You might be able to progress instore to the Section manager level if you stay long enough with the company and get on well with those in power of making decisions but progressing towards head office from store is a real challenge. Without a big back wind of regional managers it is not something that you should give too much hopes in even if you are with the company for a long time and you have the right educational background. You should do that in another way. Work is monotone and lacking of excitement if you have ambitious plans in your mind.

    Advice to ManagementAdvice

    Incentives!! Real development/progression programmes for talented and motivated individuals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Weak leadership, no investment in internal talent, no focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Owner in London, England (UK)
    Current Employee - Product Owner in London, England (UK)

    I have been working at Marks & Spencer full-time (more than 3 years)

    Pros

    There are a lot of good people and they do allow employees to assume real ownership of their areas.
    The staff discount is very good.

    Cons

    A lot of clueless people in positions of power winging it.
    No investment in talent, they reward people who put the time in rather than genuine talent. As a result, there is a LOT of mediocrity in mid-management.
    Senior management are invisible- never around.
    Lots of buzzwords instead of a real understanding of what is required to make the business better.

    Advice to ManagementAdvice

    Get HR involved and cut the fat in middle management.
    Start actually communicating company strategy with employees - not just on a superficial level.
    Way too many cooks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Doesn't know where it's going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department in London, England (UK)
    Current Employee - IT Department in London, England (UK)

    I have been working at Marks & Spencer full-time

    Pros

    20% discount. Casual dress code

    Cons

    The IT department doesn't have a consistent vision. One half is outsourcing while the other half is insourcing and the two halves do not cooperate. For an IT professional there are no good career paths.
    The company as a whole is making knee jerk changes to try and stem the flow of staff and make people feel happier about working there but it has been poorly delivered and doesn't appear to have been understood by the managers who could make a difference.

    Advice to ManagementAdvice

    Stop splitting the IT department into two and bring it all back together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It was a extremely pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at Marks & Spencer part-time (more than an year)

    Pros

    Perks is you get 20% discount of food and clothing. More or less people you work with are wonderful.

    Cons

    The company values is that they expect too much from you, they don't pay you enough. Over the years the company has taken a lot of benefits away from their employees. Not really much flexibility with the hours you wish to do

    Advice to ManagementAdvice

    Higher pay would be lovely.

    Recommends
    Positive Outlook
    Approves of CEO

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