Marks & Spencer

www.marksandspencer.com

Marks & Spencer Reviews

Updated January 23, 2015
Updated January 23, 2015
202 Reviews
3.2
202 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
89 Ratings

Review Highlights

Pros
  • Additionally their staff discount is quite good as you can use it even on sale items (in 25 reviews)

  • 20% discount is really good and something that not many employers do these days (in 20 reviews)


Cons
  • Few staff available to give customers proper M&S levels of service (in 10 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fairly good, but very pressurised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    Full training and when you first start, for the first few weeks you are only on tills so you can acclimatise.
    The pay is good and they offer lots of overtime.

    Cons

    They want you to work pretty much constantly, I was sometime working 7 day weeks without a day off. They want you to do as many hours as possible, and on more than one occasion they didn't change my day off- they removed it and said that due to a variety of things, they needed me to not have a day off that week. That happened a few times, and when I finally said I needed a day off they told me I couldn't have one.

    Managers don't coordinate with each other; I had three floor managers and nothing was ever coordinated between them, it was a mess.

    They are also very intolerant of illness; any periods of sickness are not tolerated no matter how great your service is.

    Advice to ManagementAdvice

    Having one day off sick should not be an issue. Learn to appreciate your staff more and stop loading them up with so many ridiculous responsibilities and time limits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to ManagementAdvice

    Get a bit more real

  3.  

    Friendly working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at Marks & Spencer part-time (more than an year)

    Pros

    M&S is a great place to work, the staff are friendly and you could possibly make lasting friendships!
    You feel like you are apart of a team
    The customers are very lovely and you will notice the regulars!

    Cons

    The work can be tedious and boring
    It was not always busy so you may find yourself doing nothing
    Some of the management were lazy

    Advice to ManagementAdvice

    Be more involved and be nicer to employees!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Pros

    It's a Really friendly environment

    Cons

    Really Long hours of working

    Negative Outlook
  6.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer (less than an year)

    Pros

    nice college and overall environment

    Cons

    a bit of a way to go to work

    Recommends
    Positive Outlook
  7.  

    Very easy going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in High Wycombe, England (UK)
    Current Employee - Customer Assistant in High Wycombe, England (UK)

    I have been working at Marks & Spencer part-time (more than 3 years)

    Pros

    Very easy standard role allocations
    You get notices for hard work
    Nice atmosphere
    Managers helpfull

    Cons

    May get boring
    Customers can be a pain
    Annoying when its short staffed
    Kidswear department needs more staff at one time

    Advice to ManagementAdvice

    Continue to motivate your employees

    Recommends
  8.  

    Good compared to other supermarkets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)

    I worked at Marks & Spencer

    Pros

    Good benefits such as holidays and pay compared to other supermarkets and retail shops.

    Cons

    Customers are more demanding than in other jobs.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Great learning experience

    Former Employee - Press Office Intern in London, England (UK)
    Former Employee - Press Office Intern in London, England (UK)

    I worked at Marks & Spencer

    Pros

    Wonderful people to work for
    Fosters community
    Availability of upper management
    Room for growth
    Well respected company
    Values interns

    Cons

    Nothing major that affected work life

    Recommends
    Neutral Outlook
  10.  

    Customer Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Pros

    Staff discount card
    Flexible and can work overtime
    Preferred temporary uniform
    Friendly collegues

    Cons

    Some other members of staff always complaining and moaning
    Treated differently to permanent staff

    Recommends
    Neutral Outlook
  11.  

    Head Office - Fabulous location, lovely people and a brand to be proud of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multichannel Programmer Manager in London, England (UK)
    Former Employee - Multichannel Programmer Manager in London, England (UK)

    I worked at Marks & Spencer full-time (more than 3 years)

    Pros

    People smile a lot more at M&S compared to other retailers I've worked in
    There is a reasonable amount of cash to spend on innovation which is exciting and always a key strategy across multichannel and actual products
    Lovely offices in Paddington by the canal.
    Office Canteen - great good every day at great prices
    Plan A is a great green strategy for staff to be proud of

    Cons

    Challenging environment means money is tighter these days

    Recommends
    Neutral Outlook

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