Marks & Spencer Reviews

Updated July 3, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
110 Ratings

Pros
  • 20% staff discount for yourself plus 1 partner (in 25 reviews)

  • 20% Discount including sale items (in 20 reviews)

Cons
  • Few staff available to give customers proper M&S levels of service (in 10 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Pros and Cons

266 Employee Reviews

Sort: Popular Rating Date
  1. Product Merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL

    I have been working at Marks & Spencer (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  2. Customer Service Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  3. M & S

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Canterbury, England (UK)
    Current Employee - Customer Assistant in Canterbury, England (UK)

    I have been working at Marks & Spencer part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company really helps with the correct balance, and also have a great training scheme to get new goers started.

    Cons

    Can be stressful at peak holidays, this is the case for any job in retail. So wouldn't be off put by this.

    Advice to Management

    Always put the customers first then the assistants then yourself, that is the best way to achieve maximum output.


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  5. Sales assitant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Cheltenham, England (UK)
    Former Employee - Retail Sales Assistant in Cheltenham, England (UK)

    I worked at Marks & Spencer part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Very flexible with hours and helpful when unsure of what to do, decent pay and good job rotation reduces tedium. Good relationship with managers makes you feel more comfortable there.

    Cons

    No extra pay for overtime or saturdays, when I left the lack of communication with regards to what to do with uniform, staff cards etc. was extremely poor- no contact whatsoever

    Advice to Management

    Treat employees better upon leaving as treatment of me after leaving was extremely poor leaving me dissatisfied and disappointing with the employer as a whole, dampening an otherwise enjoyable job.


  6. Shadowing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Marks & Spencer part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Really helpful and friendly

    Cons

    Was a small time period

    Advice to Management

    carry on


  7. Working for M&s

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)

    I have been working at Marks & Spencer

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Challenging, direct feedback from customer, award nomination, discounts, good pay

    Cons

    Not in floor training
    Very strict on things which can be overlooked
    A lil bit biased

    Advice to Management

    Need to give enough on floor training, cooperating news to learn, be fair on every employees


  8. Awesome place to work in

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Best supporting managers and co workers

    Cons

    Nothing as such,I loved working there


  9. marks and spencer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in London, England (UK)
    Former Employee - Visual Merchandiser in London, England (UK)

    I worked at Marks & Spencer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pay is competitive with other retailers , good training for rising up the ladder , 20 percent discount is a big bonus

    Cons

    not enough staff , , some stores only close Christmas day and easter sunday , and so hectic over Christmas .uniform awful

    Advice to Management

    management be more on the level with your staff , and have a open ear , more respect too , strive for better working relations


  10. overall experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Marks & Spencer (Less than a year)

    Pros

    People are happy, fun enviroment

    Cons

    No career progression or promotion opportunities

    Advice to Management

    none


  11. sales advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Leeds, England (UK)
    Current Employee - Sales Advisor in Leeds, England (UK)

    I have been working at Marks & Spencer

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly staff, good working environment

    Cons

    multitasking, overwhelming sometimes and a lot of things to learn which take time



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