Marks & Spencer Reviews

Updated August 25, 2015
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3.4
Rating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
119 Ratings

Pros
  • 20% staff discount for yourself plus 1 partner (in 25 reviews)

  • 20% Discount including sale items (in 20 reviews)

Cons
  • Few staff available to give customers proper M&S levels of service (in 10 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Pros and Cons

296 Employee Reviews

Sort: Popular Rating Date
  1. Product Merchandiser

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Current Employee - Merchandiser/Associate Buyer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (More than a year)

    Pros

    overall great company to work.

    Cons

    more holidays can be given


  2. Customer Service Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to Management

    Get a bit more real


  3. British Institution

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people company which invests in training and supports internal movement to new opportunities

    Cons

    Keeping staff internal so often means that you are not bringing in the best talent so some areas lacked the nonce which it needed


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Brand Name to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in London, England (UK)
    Former Employee - Supervisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (More than 3 years)

    Pros

    Awesome product quality Good Management Staff Discount If someone wants to start their career in retail management, it is an ideal company to join.

    Cons

    No cons. Do not have any cons as such.

    Advice to Management

    Keep up the good work


  6. Excellent company and working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    The company policies are employee friendly but very disciplined. Friendly colleagues and great place to work.

    Cons

    Recruit more staff for xmas period to avoid long queues.


  7. Great place to wokr.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant
    Former Employee - Customer Sales Assistant
    Recommends

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Nice staff, good pay, decent hours. Also good reward incentives for the best staff each month! (I won a £25 M&S voucher one month) Flexible with hours as well.

    Cons

    Fairly boring work, but to be expected!


  8. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Manager in London, England (UK)
    Current Employee - Section Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    pension, discount, hours, environment, ability to progress if you want to work hard. great rate of pay if you are willing to work and progress.

    Cons

    speed up change and dismiss the shirkers - too generous with sick pay. ensure that those who do not meet the grade are dismissed quickly as too often they let the side down.

    Advice to Management

    get rid of those who don't want to work and make sure you speed up change. simplify the appraisal progress and new starters should have three months to make the grade or they are out.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Manchester, England (UK)
    Current Employee - Finance Manager in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 3 years)

    Pros

    Great staff discount, excellent pension, great working environment.

    Cons

    Overly complex organisation and very slow pace at changing. Any change takes too long.

    Advice to Management

    Simplify but take more risks.


  10. nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Chatham, England (UK)
    Current Employee - Customer Assistant in Chatham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer (More than a year)

    Pros

    Lovely job, lively managers,greet lunch hours,help when needed

    Cons

    There is none, there is none,there is none,there is none,thete us none

    Advice to Management

    Great jon


  11. Loosing it's charm!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Visual Merchandiser in Mumbai (India)
    Current Employee - Assistant Visual Merchandiser in Mumbai (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    - Brand Name in the market

    Cons

    - Company is not at all people's company as it claims - Pay you peanuts in hand - it is facing lots of employee turnover in past 6-7 months, specifically since when foreigners have left India's management, - highly cost cutting have started with respect to employee rewards, employees' salary - Motivation in company is like mirage - Less importance is given to people who are on front level, who are actually face of company - in short 'Cheapogiri' have started to take place in company on greater scale!!! - Only when UK teams comes to visit India, all merchandisers, senior management comes to visit store prior to check on availability, standards, etc. - Merchandisers sucks on major terms, stock availability is major concern, irrespective of that they expect higher sale and during performance appraisal give you less point with this point - Performance appraisal is also another concern, all grades are pre-decided, they make you look like fool, if you are on on good terms with the management then you get good marks, have seen lots of example on the same - I dont understand why company have made positions for visual merchandisers, as we do season launch & every time some manager will come and ask to change entire merchandise handelling with stupid COMMERCIAL reasons!! - Are we visual merchandisers fools to follow UK Guidelines then?? & If we are then why the hell we are asked to use UK Guidelines?? I'm totally clueless over there. We do overtime during launches to achieve the floor setting, we are asked to do change it again and again as per certain manager's point of view - Visual Merchandisers are stylists of brand, but we are asked to wear uniform which is black polo tee & black chino, people come and think of us as valet or bouncer - Except styling we are expected to open cartons, sale, folding, etc. Why are we being expected to do work which is of house keeping, stock room assistant or sales adviser?? - Hopeless!!!!

    Advice to Management

    Kindly understand that PEOPLE are main asset of the company, you are not able to maintain it Try to locate who are the assets to your company and leaving jobs, try to understand their reasons & stop having careless attitude towards all this!!



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