Marks & Spencer

  www.marksandspencer.com
  www.marksandspencer.com

Marks & Spencer Reviews

Updated December 18, 2014
Updated December 18, 2014
189 Reviews
3.1
189 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
85 Ratings

Review Highlights

Pros
  • Additionally their staff discount is quite good as you can use it even on sale items (in 25 reviews)

  • 20% discount is really good and something that not many employers do these days (in 20 reviews)


Cons
  • Few staff available to give customers proper M&S levels of service (in 10 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fairly good, but very pressurised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    Full training and when you first start, for the first few weeks you are only on tills so you can acclimatise.
    The pay is good and they offer lots of overtime.

    Cons

    They want you to work pretty much constantly, I was sometime working 7 day weeks without a day off. They want you to do as many hours as possible, and on more than one occasion they didn't change my day off- they removed it and said that due to a variety of things, they needed me to not have a day off that week. That happened a few times, and when I finally said I needed a day off they told me I couldn't have one.

    Managers don't coordinate with each other; I had three floor managers and nothing was ever coordinated between them, it was a mess.

    They are also very intolerant of illness; any periods of sickness are not tolerated no matter how great your service is.

    Advice to ManagementAdvice

    Having one day off sick should not be an issue. Learn to appreciate your staff more and stop loading them up with so many ridiculous responsibilities and time limits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to ManagementAdvice

    Get a bit more real

  3.  

    company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager in London, England (UK)
    Current Employee - Retail Manager in London, England (UK)

    I have been working at Marks & Spencer

    Pros

    good company , good growth and life

    Cons

    none really good place to work

    Advice to ManagementAdvice

    good place

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not the company it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Section Coordinator
    Current Employee - Section Coordinator

    I have been working at Marks & Spencer

    Pros

    Good pension and benefits, great work colleagues.

    Cons

    To many chiefs and not enough Indians.

    Advice to ManagementAdvice

    Use your staffs skill set to your advantage.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Awful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)

    I have been working at Marks & Spencer part-time (less than an year)

    Pros

    - weekly pay
    - discount
    - loads of over time

    Cons

    I was physically abused by one of my colleagues and not a word, meeting or firing was given to the colleague in question. I was disgusted and resigned.
    Senior management are egomaniacs who have no respect for people lower down. Even though most staff are students and more qualified and smarter after they finish their qualifications.

    Advice to ManagementAdvice

    Listen to your colleagues and respect all members of staff. Trainers should not speak down on perspective candidates as we are not school children. Utter madness!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Marks and Sparks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Pros

    Fantatsic Heritage within this company

    Cons

    Terrible for progressing when you try

    Recommends
    Negative Outlook
  8.  

    If you have to be in retail, M&S ain't bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Belfast, Northern Ireland (UK)
    Current Employee - Customer Service in Belfast, Northern Ireland (UK)

    I have been working at Marks & Spencer

    Pros

    Company has a great image and its well respected.
    Very good discount, generally friendly people.

    Cons

    Its a corporation and it feels like it. Despite the Staff feedback via the BIG scheme in reality the opinions of shop staff are neither wanted or listened to. The strength of M&S is the customer interface and Paddington would do well to remember that.

    Advice to ManagementAdvice

    Engage with staff and do a JLP and pay a staff dividend.
    Sort out the merchandise. I'm embarrassed to sell some of this dowdy shoddy rubbish.

    Recommends
    Negative Outlook
  9.  

    Difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Assistant in Leicester, England (UK)
    Former Employee - Store Assistant in Leicester, England (UK)

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    -Managers and Work coaches were very friendly.
    -Good place to sit and have a break
    -Free fruit, bread and hot drinks
    -Discount
    -Uniform is good quality
    -Good training.
    -Some employees were friendly

    Cons

    -Despite my disability, they did not accommodate me
    -I had a 16hr week contract, but often ended up doing 50hrs a week with very short breaks.
    -Some employees are rude and moody and even territorial if you are new
    -Working in a Coffee shop was often understaffed. (There were supposed to be at least 10 people working, but only 4 people ended up doing a 3 person job).
    -Customers were miserable and dirty. (Smearing jam and butter on tables for no reason. They weren't kids either).
    -Never really had much time outside of the place. I like to be committed, but not be used.
    -I was also underpaid
    -Weren't allowed to do jobs I was good at, seemed like I was just in a dead end job and could not progress because my face simply didn't fit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Losing the extraordinary relationship with employees but still a cut above most companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Head of Region
    Former Employee - Retail Head of Region

    I worked at Marks & Spencer full-time (more than 10 years)

    Pros

    Brilliant development opportunities over many years. Great sense of putting the customer at the forefront of decisions and actions. Great physical working environment in Paddington, good offices and great facilities .A tremendous sense of history and positive position of the brand in the UK consumer's mind. Trusted brand with integrity - never have to question the motivation of standards for the customer.

    Cons

    A bit of a them and us culture between remote Head Office teams and often loyal and hard working store staff.
    Too many blockers and too long to make changes. Too many people in Head Office that perpetuates everybody wanting to have a say and decisions being slow. In -fighting in the senior management teams spills into the layers beneath and affects motivation and effectiveness.

    Advice to ManagementAdvice

    Think carefully about the uniqueness of your heritage and don't throw it away. M&S was streets ahead of John Lewis culture for decades so don't just become ordinary and let them steal the prize for best retail employer!!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in London, England (UK)
    Former Employee - Customer Assistant in London, England (UK)

    I worked at Marks & Spencer part-time (more than an year)

    Pros

    career path
    polite customers
    good employee relationships

    Cons

    stacking products
    can not choose working hours

    Advice to ManagementAdvice

    good job

    Recommends
    Positive Outlook
    Approves of CEO

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