Marks & Spencer

  www.marksandspencer.com
  www.marksandspencer.com

Marks & Spencer Reviews

Updated November 10, 2014
Updated November 10, 2014
180 Reviews
3.1
180 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
80 Ratings

Review Highlights

Pros
  • Additionally their staff discount is quite good as you can use it even on sale items (in 23 reviews)

  • 20% discount is really good and something that not many employers do these days (in 16 reviews)


Cons
  • Few staff available to give customers proper M&S levels of service (in 9 reviews)

  • Terrible work/life balance for full timers (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fairly good, but very pressurised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    Full training and when you first start, for the first few weeks you are only on tills so you can acclimatise.
    The pay is good and they offer lots of overtime.

    Cons

    They want you to work pretty much constantly, I was sometime working 7 day weeks without a day off. They want you to do as many hours as possible, and on more than one occasion they didn't change my day off- they removed it and said that due to a variety of things, they needed me to not have a day off that week. That happened a few times, and when I finally said I needed a day off they told me I couldn't have one.

    Managers don't coordinate with each other; I had three floor managers and nothing was ever coordinated between them, it was a mess.

    They are also very intolerant of illness; any periods of sickness are not tolerated no matter how great your service is.

    Advice to ManagementAdvice

    Having one day off sick should not be an issue. Learn to appreciate your staff more and stop loading them up with so many ridiculous responsibilities and time limits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Good benefits, incentives and vacation time

    Cons

    Snobbery amongst older staff members

    Advice to ManagementAdvice

    Get a bit more real

  3.  

    Excellent Part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Cardiff, Wales (UK)
    Current Employee - Customer Assistant in Cardiff, Wales (UK)

    I have been working at Marks & Spencer part-time (more than an year)

    Pros

    Enough training for the skills needed for the role.
    Company have high values for customers and staff.
    Hospitality provided for breaks
    Good pension Scheme
    Great discount 20%

    Cons

    Little contact with management
    Personal growth very slow

    Advice to ManagementAdvice

    Line managers to interact with customer assistants on a regular basis to discuss concerns and change.
    My store manager was often seen on the shop floor helping out with filling the shelves and meeting shop standards; I believe this should happen amongst all stores.
    Line Managers to lead by example; by doing till work for example.
    Line Managers to ask personal growth questions to avoid being demeaning.

    However M&S has by far been my best part time job, pay is great and am treated with respect at all times.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company

    Current Employee - Graduate in London, England (UK)
    Current Employee - Graduate in London, England (UK)

    I have been working at Marks & Spencer full-time (more than an year)

    Pros

    Nice place to work for, friendly staff

    Cons

    Bit plain, can get repetitive

  6.  

    Marks and spencers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Glasgow, Scotland (UK)
    Current Employee - Customer Assistant in Glasgow, Scotland (UK)

    I have been working at Marks & Spencer part-time (more than 5 years)

    Pros

    Great opportunity to work as part of a strong team, can talk to managers, fair amount of holidays, structured tasks to complete daily.

    Cons

    Weekend working and the removal of the summer bonus are not great and the new uniforms are not easy to keep tidy.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    My time at M&S

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Pros

    All very good, Great opportunities

    Cons

    Can sometimes feel as if you are trapped within the business

  8. 2 people found this helpful  

    Wonderful Colleagues, Terrible Breaks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Clacton-on-Sea, England (UK)
    Current Employee - Sales Assistant in Clacton-on-Sea, England (UK)

    I have been working at Marks & Spencer part-time (less than an year)

    Pros

    As a company M&S are like any other in the private sector in that they are profit driven. However on the whole they definitely are not the worst company to work for. The pay is slightly higher than the national minimum and they do give an excellent twenty percent discount for staff. Also at some stores (not mine) they provide fruit and bread for toasting. There is also free hot drinks.

    Cons

    No tea breaks are a real issue for a lot of people, myself included. When constantly on your feet for eight hours only one thirty minute unpaid break is not enough.

    Advice to ManagementAdvice

    Look more closely at the possibility of giving an additional short break to staff if working a full day...it would go a long way. In my experience your employees are very loyal to you and they deserve better from you.

    Neutral Outlook
    No opinion of CEO
  9.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in Bradford, Yorkshire and the Humber, England (UK)
    Current Employee - Customer Assistant in Bradford, Yorkshire and the Humber, England (UK)

    I have been working at Marks & Spencer part-time (more than 3 years)

    Pros

    They are still a fair company to work for, and still have the 20% discount. Reliable company to work for with a recognized brand.

    Cons

    The pension system has changed and the company contributions, which used to be very good, are now the same as with any other larger company. They have very recently also lost their celebration day off, an extra paid day off a year. Also, unfortunately, no yearly bonus is paid any more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Losing ground to Waitrose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Manager in Cardiff, Wales (UK)
    Former Employee - Section Manager in Cardiff, Wales (UK)

    I worked at Marks & Spencer full-time (more than an year)

    Pros

    Good brand identity and history

    Cons

    Poor management
    Lack of people skills
    Outdated business

    Advice to ManagementAdvice

    The brand has now lost significant ground to Waitrose and the discount retailers such as Lidl and Aldi. Vast work must be undertaken in order to produce an efficient in-store working environment, as the Simply Food stores generate reasonable profit but are nowhere near as efficiently run as their competitors and suffer from wilting morale. Their are some very poor managers throughout the business at all levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Friendly, supportive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Royal Leamington Spa, England (UK)
    Former Employee - Sales Assistant in Royal Leamington Spa, England (UK)

    I worked at Marks & Spencer as a contractor (less than an year)

    Pros

    I felt they provided good training to their new employees
    Friendly and supportive senior staff
    Opportunities to progress if enthusiastic

    Cons

    Marks and Spencer's attract a certain kind of clientèle that can sometimes be a little difficult

    Recommends
    Neutral Outlook
    No opinion of CEO

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