Marks & Spencer Reviews

Updated August 25, 2015
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296 Employee Reviews

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  1. M & S

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Canterbury, England (UK)
    Current Employee - Customer Assistant in Canterbury, England (UK)
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    The company really helps with the correct balance, and also have a great training scheme to get new goers started.

    Cons

    Can be stressful at peak holidays, this is the case for any job in retail. So wouldn't be off put by this.

    Advice to Management

    Always put the customers first then the assistants then yourself, that is the best way to achieve maximum output.


  2. Sales assitant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Cheltenham, England (UK)
    Former Employee - Retail Sales Assistant in Cheltenham, England (UK)
    Recommends
    Neutral Outlook

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Very flexible with hours and helpful when unsure of what to do, decent pay and good job rotation reduces tedium. Good relationship with managers makes you feel more comfortable there.

    Cons

    No extra pay for overtime or saturdays, when I left the lack of communication with regards to what to do with uniform, staff cards etc. was extremely poor- no contact whatsoever

    Advice to Management

    Treat employees better upon leaving as treatment of me after leaving was extremely poor leaving me dissatisfied and disappointing with the employer as a whole, dampening an otherwise enjoyable job.


  3. Helpful (1)

    If your face fits..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marks & Spencer part-time (More than 5 years)

    Pros

    More than minimum wage, small store, local.

    Cons

    Managers don't have a clue sometimes. Expect far too much from you in a shift. No career progression unless your face fits or you suck up to management. Lazy upper management.

    Advice to Management

    Give constructive criticism instead of playing silly mind games.


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  5. Shadowing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Really helpful and friendly

    Cons

    Was a small time period

    Advice to Management

    carry on


  6. Working for M&s

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England (UK)
    Current Employee - Customer Assistant in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Challenging, direct feedback from customer, award nomination, discounts, good pay

    Cons

    Not in floor training Very strict on things which can be overlooked A lil bit biased

    Advice to Management

    Need to give enough on floor training, cooperating news to learn, be fair on every employees


  7. Awesome place to work in

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Best supporting managers and co workers

    Cons

    Nothing as such,I loved working there


  8. marks and spencer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in London, England (UK)
    Former Employee - Visual Merchandiser in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    pay is competitive with other retailers , good training for rising up the ladder , 20 percent discount is a big bonus

    Cons

    not enough staff , , some stores only close Christmas day and easter sunday , and so hectic over Christmas .uniform awful

    Advice to Management

    management be more on the level with your staff , and have a open ear , more respect too , strive for better working relations


  9. Helpful (2)

    Great brand but cumbersome company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England (UK)
    Former Employee - Marketing Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    You know you are working for a big, well known brand and that feeling is shared across the company. Trying to move with the times but playing a lot of catch up.

    Cons

    Very hierarchical and self serving, politics first, senior management team that seem oblivious to the fear culture they create. A very slow, painful business to navigate and drive change due to the politics and deep layers of middle management who are entrenched, out of their depth most of the time due to the fact they move endlessly between departments, and not empowered enough to make decisions due to the hierarchy.

    Advice to Management

    Empower the employees to make decisions at a lower level and take notice of departments where all the staff are leaving. The commonality is usually a bad manager who should be flagged and removed vs. constantly protected by the SLT for political reasons.


  10. sales advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Leeds, England (UK)
    Current Employee - Sales Advisor in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly staff, good working environment

    Cons

    multitasking, overwhelming sometimes and a lot of things to learn which take time


  11. overall experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Marks & Spencer (Less than a year)

    Pros

    People are happy, fun enviroment

    Cons

    No career progression or promotion opportunities

    Advice to Management

    none



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