Marks & Spencer

  www.marksandspencer.com
  www.marksandspencer.com
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Marks & Spencer Reviews

Updated September 18, 2014
Updated September 18, 2014
159 Reviews
3.0
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marks & Spencer CEO Marc J. (M. J.) Bolland
Marc J. (M. J.) Bolland
72 Ratings

Review Highlights

Pros
  • Additionally their staff discount is quite good as you can use it even on sale items (in 19 reviews)

  • 20% discount is really good and something that not many employers do these days (in 13 reviews)


Cons
  • Terrible work/life balance for full timers (in 5 reviews)

  • However, I believe this system has changed since I last worked for M&S (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    All about the stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer full-time for more than a year

    Pros

    20% staff discount for yourself plus 1 partner
    Inner London HQ has a great culture & staff are well catered for

    Cons

    Do what we say or get out management style
    Very little work life balance
    Outer London HQ is remote & does not share level of facilities with Inner London

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Not a great company if you are a temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  London, England (UK)
    Former Employee - Customer Service Assistant in London, England (UK)

    I worked at Marks & Spencer part-time for less than a year

    Pros

    You have employment, and what turned out to be surprisingly enjoyable interaction with other customer service personnel and the customers themselves.

    The company insist you attend a 3 day training session in store, which is quite helpful, but is mainly videos played and a lower tier manager reading from a book,

    For temps there is the carrot of possible permanent work although this did not happen for me for various reasons (see below)

    Cons

    As a temp you only get a limited number of hours work,
    Despite assurances to the contrary, new workers are thrown in at the deep end after induction, leading to inevitable problems using the tills etc, causing delay and frustration for the worker and the customer.

    My first temporary role was at the Uxbridge store and I did not get a permanent role, I feel that the management there simply did not like me and frankly the feeling was mutual.

    I also had numerous placements at the Harrow store and found this much more rewarding, although I still did not get a permanent role partly because of the hours I was available, but mainly because the store introduced automated checkouts, and were not taking on new staff anyway.

    Management is variable, I have worked at some stores where the managers are really approachable and show an interest in the lower tier of workers. Others have too high an opinion of themselves and have favourites, Unsurprisingly this is truer of the lower tier graduate trainees than the more experienced managers. Some seem to think that David Brent is a template rather than an ironic figure,

    The company themselves seem to be in denial about the time and therefore money wasted on cosmetic upgrades and customer unfriendly strategies such as charging for bags, and automated checkout.
    The range of clothing offered appears to be mainly for 50-70 year olds or children, and there is no concession to the younger adult market. The food is very good quality but is overpriced, and there is too much competition these days. I no longer seek employment at this company as I believe it will be closed down in the near future.

    Advice to ManagementAdvice

    Seek alternative work, I cannot see M&S lasting more than another 10 years the way it is going, because it does not sufficiently identify the needs of the customer, including insufficient staffing and unpopular merchandise.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Started at M &S in my 60's having worked in construction management for over 40 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    Give's a chance to school leavers and older workers like me, It's good for me as I just get on with my duties and don't have any career development wishes.
    I didn't realise how poorly paid the managers are at M &S and the long and unsociable hours they do, for me a sales assistant with a good pension the low pay doesn't matter and as I shopped at M&S before starting work for them the 20% discount is good

    Cons

    In the 3 years working for the company I have seen a decline in benefits no bonus payment, less holiday hours and only a matter of time I think before the staff discount is cut to 10%.
    Staff now don't feel rewarded or part of a team

    Advice to ManagementAdvice

    Very high sick levels is a problem and huge turnover of staff is happening across all areas of staff from sales assistants to store managers.
    The decline is well and truly in place and customers will start to go elsewhere I mean in all departments including food.
    Get your staff back on board not with the in-house biased towards giving postive employee feedback surveys.
    I wish all staff could do a survey like this in house

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    High hourly rate but routine task

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Hong Kong (Hong Kong)
    Current Employee - Sales Advisor in Hong Kong (Hong Kong)

    I have been working at Marks & Spencer part-time for more than a year

    Pros

    high hourly rate as a part time salesman in HK

    Cons

    Routine jobs everyday, layout moving all the time, no good prospect
    Have to do physical work like delivery goods from car park to the store

    Advice to ManagementAdvice

    Be friendly

    Neutral Outlook
    No opinion of CEO
  6.  

    The True M&S

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Pudsey, England (UK)
    Current Employee - Sales Assistant in Pudsey, England (UK)

    I have been working at Marks & Spencer full-time for more than 10 years

    Pros

    the people you work with are what makes the place i have been with Marks and Spencers 17 yrs at time of writing this review and i have seen lots of changes

    but my Pro's are the the sales assistant level workers who really make the company what it is the personalities the characters as they ones that interact with the customers and the ones who actually put the money in the tills

    Cons

    * that a lot of the benefits that was in place have now gone e.g staff shop.... currently they have taken our celebration day off us... no staff nurse... a lot of the perks have gone online which is great for people like me tech savy but a lot of our older staff cant get on facebook let alone anything else
    * they have removed store HR and switch board out of stores which means you don't get to speak in person just either a stupid computer program to book holidays and people no where near you so you can't have a personal chat no more just a name on the screen to them
    * unfortunately there is a lot of your face fits mentality in M&S as well you can not go up the ladder no matter how good of a worker you are or how much knowledge experience you have if you don't fit in the Mold
    * i found in my store that a lot of Graduate workers come through which is good for experience for them but does leave us with issue of people who don't know roles as they not worked in them trying to change it
    but as we have so many coming and going a lot of the ideas that have been tried are done over and over again and when we try and say we have tried that they think we not want to change its not about not wanting to change please we want our work to be faster and more effective too

    Advice to ManagementAdvice

    Advice to management we would like to have you more visual as a lot of time we can not get hold of you as your off floor in meetings all the time.

    we want to know your there to support us if we need you... can feel very alone when your trying to deal with a problem and you can't get hold of manager for support

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Good but not perfect

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Pros

    Nice decent people to work with.
    Good employee discount.
    Very good pay for sales assistant versus other high street companies.

    Cons

    Not enough staff employed.
    Management are overworked.
    The only career development they offer is a manager career path.
    Not much empathy from management with sickness.
    All new contracts are temporary and fixed term.

    Advice to ManagementAdvice

    More staff need to be employed to run the store and offer customers the quality of service that M and S are known for. Taking away employees leaves your remaining staff under too much pressure which then results in unhappy staff that do not feel valued and do not fulfil their job roles.

    No opinion of CEO
  8.  

    Great job satisfaction but little development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer

    Pros

    Highly rewarding
    Good work environment
    Great Perks

    Cons

    Lack of opportunites
    Long Hours
    Heavy Lifting

  9.  

    Decent For Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Newport, Newport, Wales (UK)
    Former Employee - Customer Assistant in Newport, Newport, Wales (UK)

    I worked at Marks & Spencer part-time for more than a year

    Pros

    Friendly staff
    Inclusive culture
    Active work
    a detailed Induction

    Cons

    HRSS
    Low Pay
    Small Prospects
    Training and Development

    Advice to ManagementAdvice

    Scrap HRSS
    Make changes to GM

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    M&S

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Lisburn, Northern Ireland (UK)
    Current Employee - Sales Assistant in Lisburn, Northern Ireland (UK)

    I have been working at Marks & Spencer part-time for more than 5 years

    Pros

    Good company to work for flexible understanding great discount share scheme health scheme

    Cons

    No room for furthering your career plus where I work don't advertise In store for jobs that need filled

    Advice to ManagementAdvice

    Chill out and advertise job opportunities

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    An average company for average employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hong Kong (Hong Kong)
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)

    I worked at Marks & Spencer full-time for more than a year

    Pros

    Easy place to work. Not challenging.

    Cons

    All decisions made out of the head office by people that don't understand the bigger picture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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