Marks & Spencer Reviews

Updated April 23, 2015
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Employee Reviews

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  1. Amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Assistant in Glasgow, Scotland (UK)
    Former Employee - Cafe Assistant in Glasgow, Scotland (UK)

    I worked at Marks & Spencer

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High quality, good environment and very good line managers

    Cons

    Not the best salary in the market, but not too bad.
    Too many temporary contracts

    Advice to Management

    More permanent contracts

  2. I have been working at Marks & Spencer

    Pros

    Enjoyable and laid back place to work.

    Cons

    Really strict with absences even if you are sick u will be sanctioned they don't care.

  3. Customer service

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Negative Outlook
    Negative Outlook

    Pros

    It's a Really friendly environment

    Cons

    Really Long hours of working

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  5. Friendly working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)

    I have been working at Marks & Spencer part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    M&S is a great place to work, the staff are friendly and you could possibly make lasting friendships!
    You feel like you are apart of a team
    The customers are very lovely and you will notice the regulars!

    Cons

    The work can be tedious and boring
    It was not always busy so you may find yourself doing nothing
    Some of the management were lazy

    Advice to Management

    Be more involved and be nicer to employees!

  6. Good compared to other supermarkets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)
    Former Employee - Customer Assistant in Edinburgh, Scotland (UK)

    I worked at Marks & Spencer

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits such as holidays and pay compared to other supermarkets and retail shops.

    Cons

    Customers are more demanding than in other jobs.

  7. Very easy going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant in High Wycombe, England (UK)
    Current Employee - Customer Assistant in High Wycombe, England (UK)

    I have been working at Marks & Spencer part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Very easy standard role allocations
    You get notices for hard work
    Nice atmosphere
    Managers helpfull

    Cons

    May get boring
    Customers can be a pain
    Annoying when its short staffed
    Kidswear department needs more staff at one time

    Advice to Management

    Continue to motivate your employees

  8. Poor pay, not appreciated by management, ok job if you are a student as always have extra hours to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Assistant in Brighton, England (UK)
    Former Employee - Customer Assistant in Brighton, England (UK)

    I worked at Marks & Spencer part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - friendly colleagues mostly
    - staff discount card
    - good location in brighton

    Cons

    - monontonous, I was on the 6 -10am shift, date checking, pulling forward, reducing products then filling shelves
    - some long term staff members talking behind your back
    - very much learn on the job, causing miscommunication amongst peers
    - condescending section management
    - no promotion prospects ( it says something when staff choose demotion as management don't pay for the huge amount of stress they have added to their job)
    - first day - a manager sighed and said he wished he'd gone to university instead of his job!

    Advice to Management

    Communication between managers could improve, as I was often told one thing by one manager, then pulled up by another for not doing it right which is timewasting and frustrating for your staff. Would be useful to explain Zones that we had to sign off on, as I was often pulled off to work on till or do other zones that I wasn't assigned to. Any errors were then put on me even though I didn't do all of that zone work. Some of the student 'fillers' for the fresh produce said they did not pull forward before restocking as they didn't have time due to the high targets they were set. Which meant those coming after had their work cut out pulling it all out and starting again, some produce was out of date at the back as the shorter members of staff couldn't get up that far (not enough portable steps). Respect and appreciate your staff.

  9. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    nice college and overall environment

    Cons

    a bit of a way to go to work

  10. Great learning experience

    Former Employee - Press Office Intern in London, England (UK)
    Former Employee - Press Office Intern in London, England (UK)

    I worked at Marks & Spencer

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Wonderful people to work for
    Fosters community
    Availability of upper management
    Room for growth
    Well respected company
    Values interns

    Cons

    Nothing major that affected work life

  11. Customer Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Staff discount card
    Flexible and can work overtime
    Preferred temporary uniform
    Friendly collegues

    Cons

    Some other members of staff always complaining and moaning
    Treated differently to permanent staff

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