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John C. Metz
I have been working at Marlow's Tavern part-time for more than 5 years
Pros – Great concept, food & beverage is good to great, service and hospitality among the best in casual dining. Management is experienced, guest and employee focused, quality minded and intent on providing a great guset experience.
Cons – Systems and practices have not kept up with the growth of the business; somewhat inconsistent in the execution of the concept.
Advice to Senior Management – Focus on consistent, high level execution every day; don't read your press clippings.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2012-07-05 06:26 PDT
I worked at Marlow's Tavern full-time
Pros – decent pay, gen manager was a decent guy
Cons – the rest of the management
Advice to Senior Management – don't promote people that dont deserve it just because they know how to kiss your ass.
2013-06-19 11:59 PDT
I have been working at Marlow's Tavern full-time for more than a year
Pros – Marlow's Tavern features a variety of excellently crafted items from appetizers to cocktails. The food is great and as a server, I've found it much easier to sell guests items that I'm confident they will enjoy. We are taught to serve tables with same professional standards as fine dining to ensure excellent service, but the environment is casual and relaxed so we can let our personalities shine through when speaking with our tables, rather than acting like robots.
Cons – Our restaurant lacks a hostess, therefore there is no regulation in the way guests are seated. It often allows for multiple tables to be seated in the same section all at once which doesn't give the server enough time to properly implement the points of service to ensure a great experience for the guest.
Advice to Senior Management – Please hire a hostess.
Yes, I would recommend this company to a friend
2012-06-26 16:52 PDT
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