Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews in Bethesda, MD

Updated November 24, 2014
Updated November 24, 2014
1,418 Reviews
3.7
1,418 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
490 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

89 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior IT Business Analyst in Bethesda, MD
    Current Employee - Senior IT Business Analyst in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great work/life balance and benefits. The people are great as well.

    Cons

    Marriott IT recently went through a re-org, and a lot of the IT department has been outsourced. Working with external vendors can be a bit difficult.

    Recommends
    Positive Outlook
  2.  

    Collaborative work culture, hungry for change

    Current Employee - Senior Director in Bethesda, MD
    Current Employee - Senior Director in Bethesda, MD

    I have been working at Marriott full-time (less than an year)

    Pros

    Collaborative work culture
    Hungry for change
    Investing heavily in digital and consumer

    Cons

    Undergoing transformation currently
    iT processes immature in some cases

  3.  

    Overall was good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Bethesda, MD
    Former Employee - Assistant General Manager in Bethesda, MD

    I worked at Marriott full-time (more than 10 years)

    Pros

    Benefits and training Fun to work with some of the co workers

    Cons

    If higher management likes you will get a chance of moving up regardless of your knowledge about your job

    Advice to ManagementAdvice

    There is certain level of discrimination exit and I believe I was discriminated.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Manager in Bethesda, MD
    Current Employee - Accounting Manager in Bethesda, MD

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Good benefits, smart people to work with, great corporate culture

    Cons

    Upper management can be out of touch

    Advice to ManagementAdvice

    Be a little bit considerate for the situation on the ground

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Sales Analysis in Bethesda, MD
    Former Employee - Manager, Sales Analysis in Bethesda, MD

    I worked at Marriott full-time (more than 3 years)

    Pros

    The people are great at Corporate Headquarters. They're passionate about what they do and have a bright outlook for the company. Case in point, many associates have been with the company for 10+ and even 20+ years.
    There are lots of things going on so you definitely won't get bored, but it's all mostly fun. Work-Life balance is great nonetheless.

    Cons

    Like many large companies, there's a lot of politics, red tape and silos going on. You need to know how to navigate all this in order to get things done and move up.
    Also, what used to be a company with awesome benefits has become your regular Fortune 500 company with average benefits. Nothing sub-par, just average.

    Advice to ManagementAdvice

    Some groups at corporate function a lot like small eCommerce start-ups - they're passionate and get things done. Others feel more like 100-yr brick-and-mortar corporations where "this is how we've always done it so this is how we'll continue to do it". Shake these groups up a little bit and you'll see some amazing things happen.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice Work Environment, Pay Doesn't Commensurate with Costs of Living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bethesda, MD
    Current Employee - Anonymous Employee in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great people to work with, flexible when it comes to family-related issues, benefits are great

    Cons

    Wish they didn't start cutting back on paid time off. It used to be 20 days your first year then they cut it back to 10 days. Don't be stingy on overtime or at least be specific about using overtime as compensated time (free PTO). Getting promoted is hard and so is trying to get into different departments.

    Advice to ManagementAdvice

    Bring back bonuses, not just for directors, VPs, and up. I think your employees deserve bonuses as hard as they work to make this company look good.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Worked for Marriott International for over 15 years. Started in the hotels and after several years ended at Headquarter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Bethesda, MD
    Current Employee - Director in Bethesda, MD

    I have been working at Marriott full-time (more than 10 years)

    Pros

    Benefits including medical, dental, disability, profit sharing, vacation time, some departments offer telecommute and flextime, daycare for a fee, exercise club for a fee, cafeteria, gift shop, post office. Associate rate for hotel rooms with good discounts. Competitive pay. Formalized HR and associate review policies. Big company so many opportunities in different departments. Respected company in the area. If you are a person who is type A competitive and enjoy big company politics then this is the place for you...

    Cons

    Although they claim, the company culture is still the same "we take care of the associates so that they take care of the guests" the company culture has changed signifigantly to be direct profit driven. They no longer value expertise in the hotels or the hospitality industry and go out of their way to outsource and/or hire people outside of the hospitality industry. This has resulted in not accomplishing objectives because the right people are not in the right jobs and therefore it takes more time, money to get anything done and in the end although they think they saved money but outsourcing they actually increase cost because of the lack of expertise and inefficiences. Customer service is suffering as a result. Departments are very sioled and each VP is more concerned with covering mistakes vs learning from them, and competitive to the point of heeding progress. Therefore switching departments and job growth is very difficult because of this competitive and siloed environment. Associates are expected to work long hours to reach unrealistic deadlines with inappropriate staffing and is very stressful environment . Workload varies greatly between departments. What was once a culture of collaboration and a work family is now one of competitiveness and backstabbing. I long for the days of the old Marriott ...

    Advice to ManagementAdvice

    Marriott International is a different company now, so instead of saying that has maintained the same culture and philosphy be open and honest about what Arne Sorenson's real philosphy is because it certainly is not what it use to be. Should value expertise of individuals with hospitality experience and education vs throwing them out the door and replacing them with people with no experience in the industry. Need to invest in research and development so that we stay ahead of the competition and implement innovation ahead of our competitors vs always playing catch up.

    Disapproves of CEO
  9. 1 person found this helpful  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD

    I worked at Marriott full-time (more than 3 years)

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Since Mr. Marriott retired, IR has consistently and steadily declined to a shell of its former self - outsourcing UGH.

    Current Employee - Project Manager in Bethesda, MD
    Current Employee - Project Manager in Bethesda, MD

    I have been working at Marriott full-time

    Pros

    There is lots to do; especially if you like to oversee a consulting companies destroying systems.

    Cons

    CIO is a clown without the big nose and floppy shoes. Most of management are a bunch of yes-men that lack principles and intelligence.

    Since the re-org, developers can't develop, project managers can't manage projects - instead they must oversee consulting firms.

    Advice to ManagementAdvice

    Eat fatty foods, don't exercise and abuse yourself, so that you can live painful but short lives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great Company for Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in Bethesda, MD
    Current Employee - Front Desk Associate in Bethesda, MD

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Good career growth opportunities
    Very Diverse

    Cons

    If you want to move up, you have to network. But that's true just about anywhere, right?

    Recommends
    Positive Outlook
    Approves of CEO

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