Marriott Reviews

Pros

1 care for associate
2 advanced training for self improvement

Cons

1 information system is old

Pros

health insurance, 401K, discounts on rooms, restaurants, shops within Marriott, paid time off
chance to transfer to other properties all over the world, able to change positions and cross train, the more crosstraining makes you more valuable, paid for time worked, you don't have to fight to get your pay that is owed
chance to meet really nice people

Cons

Discounts on rooms are great, but you don't have the time to take advantage, sadly short staffed in all or most departments, associates have to use their paid time off by the end of the year, or they'll lose it, but again, when the department is short staffed, how can you go on a vacation?
Advancement is limited at property, one has to leave the property to advance. Poor quality associates are hired, while quality associates leave. Management has double standards and are not consistant with policies.

Advice to Senior Management

Don't be afraid to leave your offices and open your eyes. Many of your underling managers can't do their job as managers because they're more concerned with playing the popularity game. Many of those managers do not abide by Marriott culture and are certainly no role model.

Pros

Very friendly guests, staff was also friendly.

Cons

At the time, poorly run hotel - new management and ownership I believe has hopefully helped change the property.

Advice to Senior Management

When I worked at this hotel (approx. 200 guest room property) management would oversell the hotel by and ungodly amount, once 27 rooms on the day of arrival. For a property this small that is an incredible amount. Walking this amount of guests is incredibly stressful and not only puts guests in a terrible position, but the employees as well. "I know you were hoping to stay in downtown Seattle, but I have a great room for you at the Best Western in Monroe" - Guests wanted to jump over the desks and kill us.

Pros

Direct supervisors care and offer training opportunities.

Cons

Not enough accountiblity on "city" employees and some Marriott employees who "just show up to get paid."

Advice to Senior Management

Hold people accountibile for their actions instead of relying on "fixing issues after the fact."

Pros

lots of opportunity to move up. they like to hire from within. GREAT discounts

Cons

some mgrs are arrogant and selfish

Advice to Senior Management

don't award arrogance

Pros

Good working atmosphere
Friendly staff
Many opportunities to develop your career
Provide accormodations and meals
Many employee events
Good management

Cons

Not efficient sometime
A lot of pressure
Not good pay
Food is not good
Always work overtime
Accormodations are far away from the city center

Advice to Senior Management

Communicate with employees often
Provide better food for staff
Getting things done within working hours
Be more efficient to finish the jobs

Pros

Benefits
Training (if your at a Marriott Corporate owned location)

Cons

If you are at a franchised location you receive half the Marriott Training, half the opportunities. At my location specifically they didn't promote from within and was impossible for transfering to another property. Managers are all lazy and leave everything to Front Desk associates to handle everything. I can't stand to be a manager here because I have a heart and avoid delegate the front desk or "line associates" the dirty work but the upper managers get mad about it and ask whats wrong with me?

Advice to Senior Management

Stop being lazy, understand that without everyone working together and being hands on no hotel is going to perform top notch.

Pros

Opportunities all over the world if one is flexible to move.
Marriott's product is excellent. I still prefer to stay at Marriott properties when I travel.

Cons

As a sales professional, working in the regional sales office is the equivalent to working at a call center. In my opinion, this is not a sales position. No face to face contact with clients is not built on true relationships and limits the sales manager's abilities. This is challenging.

Advice to Senior Management

I don't have any feedback. Management does a good job at preparing those who desire growth.

Pros

The paycheck. In this economy take what you can get!

Cons

The staff in the restaurant (salt water grill & grand dining room) are unprofessional, and unfriendly and mean to new employees. The employees have to walk half a mile from the parking lot to job site twice a day everyday. The work is backbreaking and if you get hurt too bad, youre done!

Advice to Senior Management

The management in the Salt Water Grill, and Grand Dining Room dont take negative feedback seriously. During daily meetings the negative GSS was a joke to them. Someone complains and fills out a complaint card that person is "crazy" or a "nag" because we are the best hotel- number 1 as a resort and number 9 in the world, bla bla bla. TAKE NEGATIVE FEEDBACK AND LEARN FROM IT!

Pros

Autonomy, product and the amount of different brands, strategy is constantly changing in sales.

Cons

Managers are scared to make firm decisions. It is impossible to fix blatant problems in organization. Very much still an ole boys club at executive level. Be a soldier not a thought or solution provider.

Advice to Senior Management

Very management driven instead of true leadership.