I worked at Marriott
Pros – Great benefits and opportunity for advancement within Marriott International. Marriott International is a terrific company to work for provided local management is in keeping with the "Spirit" and "Ideals" of the company with respect to employee relations.
Cons – Experience at this particular Marriott was exasperating. Local management would often balance the budget on the backs of the night audit staff. Often only one night auditor for hotel with 325 rooms and no night supervisor.
Recent change to pay everyone the same in a local area for the same job with only adjustments based on length of time in the job. No longer any acknowledgement excellence and personal achievement.
Advice to Senior Management – In additional to annual survey of employee satisfaction, I would recommend that the corporate would conduct telephone interviews with randomly selected employees with their identities remaining anonymous and not divulged to local hotel management. This would give the corporate offices a good idea if the experience of employees corresponds to employee survey results and what action may be required to improve local employee relations. Based on my experience many employees are not candid on the surveys even though the results are blind and not attributed to a particular employee, because of fear of local management response to negative rating of their experience.
2011-09-14 08:19 PDT
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