Marriott Reviews

Updated February 17, 2015
18 reviews filtered by
  • Miami, FL
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3.3
18 Reviews
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Marriott President & CEO Arne Sorenson
Arne Sorenson
579 Ratings

18 Employee Reviews

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  1. The Gateway to Hospitality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Miami, FL
    Former Employee - Operations Supervisor in Miami, FL

    I worked at Marriott full-time (more than a year)

    Pros

    Marriott is an International Hotel Company. This means that opportunities exist all over the world. It is a great first company to work for in the Hospitality Industry because it will connect you with people who have the experience and the knowledge to get you where you want to go.

    Cons

    The downside of hospitality is that the entry level employees can make minimum wage. Supervisors while paid hourly do a very difficult job for the amount of money they earn. Money is made in Management.

    Advice to ManagementAdvice

    My advice to upper management is to help each entry level employee explore the options of what their career can be. This can be in a variety of discussions that takes time and a caring attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Luxury at its finest -_-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Miami, FL
    Current Employee - Front Desk Agent in Miami, FL

    I have been working at Marriott full-time (more than a year)

    Pros

    The friendships along the way. How to deal with different types of personalities from all parts of the world.

    Cons

    Managers do not lookout for your best interest or see what your strengths are within the company. Scheduling was absolutely terrible (when were short staffed totally understandable, but this wasn't the case). Don't work for a franchise.

    Advice to ManagementAdvice

    Appreciate the associates who work overtime so you don't have to be there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Descent for most part of the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in Miami, FL
    Current Employee - PBX Operator in Miami, FL

    I have been working at Marriott

    Pros

    Can use their discounts for hotel fares.

    Cons

    The main con of this job is Low pay!

    Advice to ManagementAdvice

    Train more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Great place to work and to make a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Manager in Miami, FL
    Current Employee - Guest Services Manager in Miami, FL

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Great work life balance, perks and great benefits for employees.

    Cons

    Could do better to train and retain employees

    Advice to ManagementAdvice

    Take care of your employees and they will perform better

    Recommends
    Positive Outlook
    Approves of CEO
  6. Depending on what Marriott Hotel you're working for, they are all different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Miami, FL
    Former Employee - Administrative Assistant in Miami, FL

    I worked at Marriott full-time (more than 3 years)

    Pros

    Supplying food to the employees.

    Cons

    Depending on what department you work in and who your supervisior is makes the difference.

    Advice to ManagementAdvice

    Don't give someone a position only because they have a college degree. Make sure they have the experience and being able to encourage the team

    No opinion of CEO
  7. wRTt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Miami, FL
    Current Employee - Intern in Miami, FL

    I have been working at Marriott full-time (less than a year)

    Pros

    goog, comfortable, nice ambiance, good managers

    Cons

    the compensation is a little low

    Recommends
    Positive Outlook
    Approves of CEO
  8. Marriott Courtyard is a great place to work is fast paced and the employees there are very respectful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX Operator in Miami, FL
    Current Employee - PBX Operator in Miami, FL

    I have been working at Marriott full-time (more than 5 years)

    Pros

    Great environment to work and teamwork, always greeting customer with a smile when you need a hand

    Cons

    I can say is that is better than the previous hotel i was working for.

    Advice to ManagementAdvice

    helpful at all time when you need a hand and make sure everything is going in the right order in the hotel

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Great training, not so great opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge Lounge Attendant in Miami, FL
    Former Employee - Concierge Lounge Attendant in Miami, FL

    I worked at Marriott full-time (less than a year)

    Pros

    Excellent training programs. Marriott is very serious about training employees in customer service and technical training. I loved working for Marriott and I hope I can go back one day, probably to a different hotel. However, they really try to take care of their employees with their benefits (e.i., insurance, PTO, discounts).

    Cons

    Franchise owned... is that enough? Managers did not care to promote from within. This minimized the amount of growth possible for ambitious employees. It was the reason I quit and decided to find other positions in hotels more suited towards my goals. I believe not all Marriott hotels are the same, in terms of furthering opportunities.

    Avg/Below avg compensation.

    I was also bullied by some other employees. We required teamwork, and sometimes they did not want to do their part. They felt it was necessary to make me feel inadequate when I made my supervisor aware of this issue. I had no choice, my job depended upon their cooperation. At first I brushed it off, but it got to a point where I felt uncomfortable around those employees. This did not affect my decision to quit because I mostly worked alone. However, I did feel relieved after putting in my two-weeks notice knowing I would not have to deal with them much longer.

    Advice to ManagementAdvice

    Show more appreciation towards your good employees. Recognize potential. Fire the bullies. No one wants to feel uncomfortable at work.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Good hotel, but they seem to have a lot of turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL

    I worked at Marriott full-time (less than a year)

    Pros

    Good benefits, hotel and restaurant discounts.

    Cons

    Expensive parking in downtown Miami.

    Recommends
    Neutral Outlook
  11. Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Miami, FL
    Current Employee - Sales Manager in Miami, FL

    I have been working at Marriott full-time (more than a year)

    Pros

    You get to work with the best people in the industry. I'm optimistic about the outlook for this company.

    Cons

    Only con is Work life balance.

    Recommends
    Positive Outlook

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