Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews in Philadelphia, PA

Updated November 5, 2014
Updated November 5, 2014
1,449 Reviews
3.7
1,449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
496 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a excellent place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Philadelphia, PA
    Current Employee - Housekeeping in Philadelphia, PA

    I have been working at Marriott full-time (more than an year)

    Pros

    I get to work by myself

    Cons

    Should have a lots of overtime

    Advice to ManagementAdvice

    Should have overtime at least once a month

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rooms Operations Manager in Philadelphia, PA
    Former Employee - Rooms Operations Manager in Philadelphia, PA

    I worked at Marriott full-time (more than 5 years)

    Pros

    Competitive Salary
    Comprehensive Training
    Advancement Opportunity
    Great Overall Culture
    Team/Family feeling among all departments

    Cons

    Difficult, extremely busy downtown market.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Working here is very interesting and requires a high tolerance for incompetence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Philadelphia, PA
    Current Employee - Server in Philadelphia, PA

    I have been working at Marriott full-time (more than 5 years)

    Pros

    The guest are great and you gain a large amount of experience.

    Cons

    The management is very unorganized and bad at communicating. Also most of the management is very young and inexperienced. This inexperience attributes to bad decision making and unwillingness to take advice from seasoned employees.

    Advice to ManagementAdvice

    I would hire management or supervisors that have more experience in the industry and are willing to take advice from all around. Also train the employees to better work as a team rather then against each other.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    General Manager Residence Inn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Philadelphia, PA
    Former Employee - General Manager in Philadelphia, PA

    I worked at Marriott full-time (more than 10 years)

    Pros

    Marriott provides very good training and loves to take care of the guest.

    Cons

    All managers work very long hours, to include weekends and holidays.

    Advice to ManagementAdvice

    Take care of your employees and they will take care of you..

    No opinion of CEO
  6.  

    Depends on the brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stewarding Supervisor in Philadelphia, PA
    Current Employee - Stewarding Supervisor in Philadelphia, PA

    I have been working at Marriott full-time (more than an year)

    Pros

    Benefits, PTo time and flexibility .YOu can usualyy get time off when you need it. Like if you want four days you can take thurs to sunday and will not lose pay

    Cons

    Mangers are two faced . nothing is ever said in confidence. You have to work turn arounds.There is never enough staff.And if you complain to management .They talk about you behind your back

    Advice to ManagementAdvice

    Need to hire more proffesional people .THe managers are ghetto,nevewr take anyone seriosly and will never try to help you. you have to fu=igure everything out on your own

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    A Once Great Company In Decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in Philadelphia, PA
    Current Employee - Front Desk in Philadelphia, PA

    I have been working at Marriott full-time (more than 5 years)

    Pros

    -Can work anywhere in the world and virtually the same systems will in place - "brand standards."

    -Many people circulate within larger hotels, so you can have the good fortune of working with many of the same great associates.

    -When corporate culture that is portrayed as standard is in place, this is a fabulous company with high morals, and quality associates and managers.

    -All sorts of interesting people come through the door as associates and many good times are had. We are a family unit under the best of circumstances.

    Cons

    -Marriott has been for about 5 years now doing everything they can to cut expenses, no matter the consequences towards our core goals as a company.

    -Lack of consistency within management towards guests and associates. Guests are given the benefit of the doubt - even when they are abusive towards staff. Guests are rewarded with comps and upgrades for bad behaviour in many circumstances.

    -GSS (Guest Satisfaction Survey) is given too much credence as a tool. Careers/Reviews are made and broken based on a flawed mechanism of survey. In a busy conference hotel we may have 15,000 check-ins per month, perhaps 100-200 or so guests will return surveys, and based on that feedback we get our scores of Overall Satisfaction, etc. Too much emphasis is pushed through this mechanism via corporate, however the reality is the owners (not Marriott) don't care as long as the hotel makes money.

    -Punitive actions are not consistent. Rules are enforced one month and not the next, etc. There will be concerted pushes by managers to push certain associates out for minor infractions, that other associates will just be talked to about given the same circumstances.

    Advice to ManagementAdvice

    A return to Core Principles. Making Happy Associates make for Happy guests. As Mr. Marriott has transitioned out of the company these last years so has that old adage, and it is a shame.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Educational but quite demanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Housekeeping Manager in Philadelphia, PA
    Former Employee - Housekeeping Manager in Philadelphia, PA

    I worked at Marriott

    Pros

    They have a great benefit plan and a large focus on associate satisfaction. A lot of employees recognition programs as well.

    Cons

    They should direct some of their associate focus to Management recognition as well. Required extensive overtime without compensation for salaried employees.

    Advice to ManagementAdvice

    They have very good core values for employee retention. Sometimes they lose focus of those values and employees lose confidence in them.

    Recommends
  9.  

    Short and Sweet Marriot Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Secretary in Philadelphia, PA
    Current Employee - Secretary in Philadelphia, PA

    I have been working at Marriott

    Pros

    Very friendly and very good pay. I think that more people should come to the marriot to work because if you ask me, i think that it is very good pay and also that you should spend more nights there for the amazing service. The staff is friendly which makes it very easy to make friends while working at the marriot. i would like to work there for a while given the fact that i have friends there and my boss is a very nice and highly educated person which whom i love working with. i love working there a lot! ! ! !

    Cons

    People can be very mean. When people are rude, man that really upsets me. I try to be nice to them and not lose my cool but sometimes I just can not help it. Although taking yoga can really calm me donw. I feel that sometimes my boss can be a little cheap like for instance with the amount of break we get and the vacation we get... but overall this is a very good place and I do not have much to complain about at all really. I plan on working there for a while, very good service and industry.

    Advice to ManagementAdvice

    You are doing an awesome job!

    No opinion of CEO

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