Marriott Reviews

Updated June 30, 2015
18 reviews filtered by
  • Phoenix, AZ
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3.8
Rating Trends
Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
6 Ratings

Pros
  • Marriott really focuses on a good work-life balance (in 39 reviews)

  • Great benefits a lot of recondition programs (in 80 reviews)

Cons
  • Work/life balance can be hard with certain jobs (in 50 reviews)

  • Long hours when the hotel is busy (in 79 reviews)

More Pros and Cons

18 Employee Reviews

Sort: Popular Rating Date
  1. Good Job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Building Engineer in Phoenix, AZ
    Current Employee - Building Engineer in Phoenix, AZ

    I have been working at Marriott full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay for working extremely hard.

    Cons

    No room for advancement .

    Advice to Management

    More advancement opportunities for workers.


  2. Sales Staff Valued Less and Less

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in Phoenix, AZ
    Former Employee - Senior Sales Executive in Phoenix, AZ

    I worked at Marriott

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits package, great opportunity to learn and grow. Great variety of jobs and locations.

    Cons

    Confusing sales parameters, confusing and conflicting sales goals, increase in goals plan to force a dramatic pay cut among sales staff across the board, high turnover due to low salaries and newly increased goals. Old school mentality, high demands, low reward.

    Advice to Management

    Go back to the basics where taking care of your employees was important because in return they took care of your guests.


  3. Wonderful Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Phoenix, AZ
    Current Employee - Front Desk Associate in Phoenix, AZ

    I have been working at Marriott full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Hotel Discounts and the employees that work here

    Cons

    Besided the Front Desk Associates management doesnt cope well with lower level employees

    Advice to Management

    Proper care of your staff


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  5. Helpful (1)

    love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Phoenix, AZ
    Current Employee - Guest Service Representative in Phoenix, AZ

    I have been working at Marriott full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.


  6. Good benefits, lousy pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bistro Supervisor in Phoenix, AZ
    Current Employee - Bistro Supervisor in Phoenix, AZ

    I have been working at Marriott full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    I met many interesting people. I got paid Over time. I did get my requested days off, but only because the restaurant was also closed.

    Cons

    Bad scheduling, long hours, back to back 18hr days. Understaffed.To receive days off, you have to request very far in advance.


  7. Marriott offers great benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Phoenix, AZ
    Former Employee - Associate in Phoenix, AZ

    I worked at Marriott full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, hotel perks are awesome as Marriott hotels are worldwide. Marriott associates are very professional and exceptionally friendly.

    Cons

    There was a lack of professional and personal growth in our department. This industry relies heavily on high and low season which makes it difficult to have financial stability during off seasons.

    Advice to Management

    If you value certain employee, ensure that you are in touch or aware about their professional development needs.


  8. Front Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Manager in Phoenix, AZ
    Former Employee - Front Office Manager in Phoenix, AZ

    I worked at Marriott full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Staff to work with and the hotel perks were nice for family and myself.

    Cons

    Long hours, low pay and not enough time off.

    Advice to Management

    Don't forget the people on the front line.


  9. Front Desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Phoenix, AZ
    Former Employee - Front Desk Agent in Phoenix, AZ

    I worked at Marriott part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The new general manager was effective and taught well.

    Cons

    The previous management got complacent in their jobs. When a customer tells you that your manager is looking down your shirt you know you have a bad work place environment. The person below him that was in charge of the front desk abused her ability to change the schedule and would get people to cover for her in the morning until she was feeling better after a long night and would show up half way through and send someone home instead. Quit after previous manager showed up drunk during the graveyard shift and security was nowhere to be found.


  10. Marriott is an excellent company to be a part of.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Phoenix, AZ
    Current Employee - Executive Assistant in Phoenix, AZ

    I have been working at Marriott full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At Marriott International, we are a big family. The company fosters growth for all employees. There are multiple programs that are set to help each associate succeed in achieving goals. There is always dialogue between leadership and associates and that communication is important for the company. I am very pleased and thankful for the opportunity of working alongside awesome individuals.

    Cons

    Personally, I have not experienced any cons.

    Advice to Management

    Just keep practicing J.W. Marriott Sr's Mantra of "Take good care of your employees and they'll take good care of customers."


  11. Friendly work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Phoenix, AZ
    Current Employee - Staff Accountant in Phoenix, AZ

    I have been working at Marriott full-time (More than 3 years)

    Pros

    Good teamwork, company provides a meal during shift, great discounts at company properties, on-site dry cleaning for uniforms, great employee recognition programs

    Cons

    Does not pay as well as many other industries, guests can be difficult to please

    Advice to Management

    Pay hourly employees a bit more. They are the ones who interact with guests the most. Their job satisfaction has a direct impact on guest satisfaction



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