Marriott Reviews

Updated June 30, 2015
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3.7
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Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
627 Ratings

Pros
  • Marriott really focuses on a good work-life balance (in 39 reviews)

  • Great benefits a lot of recondition programs (in 80 reviews)

Cons
  • Work/life balance can be hard with certain jobs (in 50 reviews)

  • Long hours when the hotel is busy (in 79 reviews)

More Pros and Cons

1,836 Employee Reviews

Sort: Popular Rating Date
  1. supervisor

    Current Employee - Supervisor in Homestead, FL
    Current Employee - Supervisor in Homestead, FL

    I have been working at Marriott full-time

    Pros

    I llike the workteam and shine in every bit.. my compromise is always a good smell and good see. Sincerely Jose Ceballos

    Cons

    Tolerance, discipline and good team. The best results come the success always. Organizations are the big secret of the company and best results born here

    Advice to Management

    The principal razon in the world is el necessary and just work. Bigger in the company and


  2. good place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laundry in Oklahoma City, OK
    Former Employee - Laundry in Oklahoma City, OK

    I worked at Marriott

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay really great hours

    Cons

    Drama drama drama drama drama

    Advice to Management

    Good


  3. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Cook in Orlando, FL
    Current Employee - Lead Cook in Orlando, FL

    I have been working at Marriott full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Many benefits for employees to help with their jobs and take care of their families. Their is much respect and family oriented considering how Marriott started. Their is many opportunities to grow if you work hard and go the extra mile to care for yourself, your team and the guests.

    Cons

    As any other place, sometimes under management is overlooked.

    Advice to Management

    Listen to what all have to say. They may be on to something...


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    VIP Concierge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Given authority to solve problems for guests. Flexible hours. Great team to work with. Good food and fantastic guests. People generally did it because they enjoy working with people in customer service.

    Cons

    I usually worked alone in the lounge, so i couldn't get to know the team as well. Strict policies, which are good to have, but one of our security guys was a bit intense.

    Advice to Management

    Continue to give authority to your employees to make the guests stay absolutely perfect. Love the idea that if we invest in our staff, our staff will invest in the guest and the guest will come back again.


  6. Fun Job, Unsteady Paycheck

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Cleveland, OH
    Current Employee - Server in Cleveland, OH

    I have been working at Marriott full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The job was fun, easy and fast-paced at times. Great benefits, great people you're working with.

    Cons

    The focus is more on fast service to the guests, so over-staffing is a problem. They care more about getting a drink to a guest within a certain time frame than you actually making any money. That's why employee turnover is so high. But if you can stick it out, the less-patient servers will eventually quit and you'll have more tables/guests/hours and make more money.

    Advice to Management

    The low GFS ratings are due to unhappy employees when shifts are over-staffed and they aren't making enough money. Management should cut back on over-staffing and just be available to assist during the 2 hour rush. Everyone is happy at the end of the night.


  7. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment! Everyone is like family.

    Cons

    Lower salary compared to other companies


  8. Great Building

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Biloxi, MS
    Former Employee - Anonymous Employee in Biloxi, MS

    I worked at Marriott

    Pros

    You're in a nice place with many nice workers.

    Cons

    It was far away from home.


  9. Helpful (3)

    Room Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good Tips, other workers were very diverse and friendly, never a dull moment at work. If you like staying active and are an early bird, this was a great job to be at. I was out of work when everyone else was coming back from lunch. I loved it.

    Cons

    Little down time and few time for breaks. This is not the place to work if you're looking to hang out at work.

    Advice to Management

    I actually had a really really good experience there. I don't have any complaints to speak of. I left due to health reasons.


  10. Helpful (1)

    Solid management, fair pay, coworkers worth keeping around.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Redcoat Ballroom Concierge in Anaheim, CA
    Current Employee - Redcoat Ballroom Concierge in Anaheim, CA

    I have been working at Marriott full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Room to grow in company! Good benefit plan. Most employees stay with the company long-term, which means employees are very knowledgeable.

    Cons

    It's a big corporation, there is not much freedom in how things operate. Also, there seems to be a high turnover rate in management which means staffing levels fluctuate a lot.

    Advice to Management

    Create opportunities for increasing levels of compensation for managers/employees who stay in their current positions, instead of having managers who are constantly looking for other jobs/hotels.


  11. Great values, solid upper management, but limited growth in major markets

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Boston, MA
    Current Employee - Operations Manager in Boston, MA

    I have been working at Marriott full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Marriott places a great emphasis on taking care of their associates. While the retirement and heath care options are standard when compared with other companies, the discount programs available (both for hotel rooms and companies who partner with Marriott) and vacation time for associates who have been with the company for 5+ years are huge pros.

    Cons

    The one challenge is for those management candidates looking to move upward within the major markets outside of Washington, DC. With limited roles that are highly contested, those who are mobile and can move around the company have the best chance of promotion within 2 years. Also, management is expected to work 50 hours a week, which can certainly affect work/life balance.

    Advice to Management

    It would be great if the various hotels within each market would strategize with each other when middle management jobs become available. This would help to ensure a better flow of career opportunities for those managers who are loyal to the company.



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