Marriott

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Marriott Reviews

Updated March 6, 2015
Updated March 6, 2015
1,597 Reviews
3.7
1,597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
560 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Marriott is a great company to work for because it offers career growth in a variety of different job types.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Bethesda, MD
    Former Employee - Senior Manager in Bethesda, MD

    I worked at Marriott full-time (more than 10 years)

    Pros

    PTO, Benefits, and Room Rate Discounts are nice. The culture is centered on treating associates well so that they will in turn treat the guest well. There are numerous ways to grow your career if you are able to learn new skills and adapt to changes.

    Cons

    The corporate work environment (HQ) does not always follow the same ideals as the hotel (Field) environment of treating associates well. By this I mean that the customer is not in view and the corporate structure can be disconnected from the business of hospitality. As with most companies post recession Marriott is trying to do more with less and many corporate workers are overwhelmed and can not keep pace with work demands.

    Advice to ManagementAdvice

    Find better ways to appreciate associates for the great work they do rather than nit picking on work not accomplished based on unrealistic expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meeting Coordinator in Seattle, WA
    Current Employee - Meeting Coordinator in Seattle, WA

    I have been working at Marriott

    Pros

    Great benefits, great tuition reimbursement, lots of jobs to move up.
    Peer review process is a fair and allows

    Cons

    Compensation is comparable and do a great job at competitive pay, not really a con.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Working customer service for Marriott rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rewards Customer Service in Salt Lake City, UT
    Former Employee - Rewards Customer Service in Salt Lake City, UT

    I worked at Marriott

    Pros

    Of all the customer service phone jobs I have held, Marriott is far the best. The mabagent, training, stabilty, benefits can't be beat. Treated as an adult with the adherence program you are in charge. The sky is the limit as far as growth.

    Cons

    Working on the phones, but one can move up fast within a few months if they show up on time. No con's looking back.

    Advice to ManagementAdvice

    Keep up the good work, let former employees come back. Sometimes we don't know a good thing until its gone.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great organized professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Good benefits great staff advancement fringe benefits longevity

    Cons

    None that is why I am interested

    Advice to ManagementAdvice

    You are great

    Recommends
    Positive Outlook
  6.  

    A friend just got a job with Marriott and I have heard good things about the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Louisville, KY
    Current Employee - Security Officer in Louisville, KY

    I have been working at Marriott full-time (more than a year)

    Pros

    Great place and people to work with

    Cons

    Could pay more according to experience

    Doesn't Recommend
    Positive Outlook
  7.  

    cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in New York, NY
    Current Employee - Cook in New York, NY

    I have been working at Marriott full-time (more than 5 years)

    Pros

    i like hotel job and cooking my fasation

    Cons

    7 year still work in iraq

    Advice to ManagementAdvice

    KBR,Dyncorp,and now still work in TAYLORS INTERNATIONAL SERVICES

    Recommends
    Neutral Outlook
  8.  

    positive experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Great product in many segments, always trying to find new areas of growth and many of the people come from a hospitality background and are really nice people to work with that will remain friends for a long time.

    Cons

    Bureaucracy affects the time it takes to get things done particluarly given the company's focus on reaching consensus. it is often like the federal government of the hotel industry.

  9.  

    Worked as a front desk agent was pretty fun. you get to engage with different type of individual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Anaheim, CA
    Former Employee - Front Desk Agent in Anaheim, CA

    I worked at Marriott

    Pros

    Meeting different individual from all around the world

    Cons

    Hours can be a little inconsistence

    Advice to ManagementAdvice

    Understanding your employee

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    No Growth

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    a lot of team work and recognition

    Cons

    no flexibility with scheduling for school

    Advice to ManagementAdvice

    listen to associates opinions and do not judge them for it

  11.  

    Always changing and dealing with upset guests.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    Meet new people from around the world.

    Cons

    Work weekends and holidays. Long and weird time of day shifts. Always having to cater to guests needs.

    Advice to ManagementAdvice

    Don't go behind your employees back with policies.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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