Marriott

  www.marriott.com
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Marriott Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.6 1,218 reviews

89% Approve of the CEO

Marriott President & CEO Arne Sorenson

Arne Sorenson

(394 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights
1,218 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Great Company for Career Growth

    Front Desk Associate (Current Employee) Bethesda, MD

    ProsGood career growth opportunities
    Very Diverse

    ConsIf you want to move up, you have to network. But that's true just about anywhere, right?

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Marriott is great

    Anonymous Employee (Current Employee)

    Prosgreat company to work for

    Consno cons that I can think of

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Wonderful experience. A great employer to learn about customer service.

    At Your Service Agent (Former Employee) Orlando, FL

    ProsOpportunity for growth, customer-focused company

    Conshospitality hours (you're probably going to work holidays, nights and other times)

    Advice to Senior ManagementReward and promote those with potential quickly, otherwise you'll lose them.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Front desk in Newport Beach, CA

    Front Desk Associate (Current Employee) Newport Beach, CA

    ProsGreat co-workers, fun work environment, but also high employee standards. If you like customer service you will love working for Marriott.

    ConsVery poor management. Terrible, long and sometimes back to back hours.

    Advice to Senior ManagementTRAIN. Train everyone thoroughly. They don't get enough training and that effects the guest experience and also the employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Wonderful and they work well with student schedules

    Waitress and Barista (Former Employee) Ogden, UT

    ProsFlexible with student schedules and a fun environment

    ConsSometimes the hours were very long. 10 hr waitress shifts and banquets ending at 2 in the morning.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Great company and benefits!

    Front Desk Associate (Current Employee)

    ProsMy direct manager is the reason I love working for this company no matter what it is my manager is always there to help me get better. If you show interest in wanting to move forward with the company and get promoted they are there to give you the tools to do so. Marriott is a company that would like to see there employees move up the chain and if you have a great manager they will help you to succeed.

    ConsYou can be forced to cross training at the particular Marriott property I work at and yes it's fine to learn other departments but if that's not what I applied for then that me make the choice to not cross training right away.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    My Housekeeping Manager Experience at Courtyard

    Housekeeping Supervisor (Former Employee) Bethlehem, PA

    ProsOpportunity for advancement, benefits, promotions. Job is very dynamic, and you always meet good people where you learn from and help you throughout your job.

    ConsLike in any hospitality industry, you know when to start working, but due to the nature of business itself, you do not know when to finish

    Advice to Senior ManagementSupervisors and managers should have assistants in order not to extend the long hours of work into one employee.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Great experiences, great people!

    At Your Service Agent (Former Employee) San Antonio, TX

    ProsWork-life balance was great! Several discounts with different affiliated companies. Great benefits. Endless amounts of opportunities to move up the ladder. Compensation was always the highest in comparison to the competitors.

    ConsFormer and some current people in leadership that bends the rules too often and not following policy guidelines. Too many people using FMLA as an EXCUSE for everything (i.e. used to get days off if they don't want to work) and not what it was intended for. Besides that, everything was great!

    Advice to Senior ManagementMore training may be very helpful for many of the employees that consistently make errors. Seniority shouldn't give someone an excuse to get away with something (i.e. constant tardies and/or call-offs).

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Wonderful company, Many perks, and plenty of room for growth

    Front Desk Agent (Former Employee) Anaheim, CA

    ProsThe perks of working at Marriott are great. Hotel discounts, connections, etc.

    ConsHotels are 24/7, so you will most likely be working a lot of hours, weekends, and holidays.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company

    Guest Service Representative/Night Auditor (Current Employee) Washington, DC

    ProsBenefits package, tuition reimbursement, 401k, job stability, meeting people from all over the world, open door policy, empowerment to make decisions, employee discount for employee and immediate family.

    ConsAs a 3 year employee I'm finding it's difficult to move up in the company. It's all about who you know and not the hard work being put in. Work/life balance. Constant back to back or double shifts. Week starts on Saturdays but schedule comes out on Thursdays. Pay can be low for the amount of work and stress dealt with on a daily basis.

    Advice to Senior ManagementTake the time to train the employees who want to move and passionate about hospitality. Ask the employee if they can work a turn around shift before just assuming they can/will. Spirit to serve associates isn't consistent at all properties.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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