Marriott

www.marriott.com
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Marriott Reviews

Updated March 2, 2015
Updated March 2, 2015
1,583 Reviews
3.6
1,583 Reviews
Rating Trends

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Marriott President & CEO Arne Sorenson
Arne Sorenson
553 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    nice people, various brands, shift towards millennials

    Cons

    still somewhat old fashioned and less hip

    Advice to ManagementAdvice

    change all cubicles

  2.  

    Marriott is a great company to work for because it offers career growth in a variety of different job types.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Bethesda, MD
    Former Employee - Senior Manager in Bethesda, MD

    I worked at Marriott full-time (more than 10 years)

    Pros

    PTO, Benefits, and Room Rate Discounts are nice. The culture is centered on treating associates well so that they will in turn treat the guest well. There are numerous ways to grow your career if you are able to learn new skills and adapt to changes.

    Cons

    The corporate work environment (HQ) does not always follow the same ideals as the hotel (Field) environment of treating associates well. By this I mean that the customer is not in view and the corporate structure can be disconnected from the business of hospitality. As with most companies post recession Marriott is trying to do more with less and many corporate workers are overwhelmed and can not keep pace with work demands.

    Advice to ManagementAdvice

    Find better ways to appreciate associates for the great work they do rather than nit picking on work not accomplished based on unrealistic expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Front desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Minneapolis, MN
    Former Employee - Front Desk Agent in Minneapolis, MN

    I worked at Marriott

    Pros

    Everything very good run company

    Cons

    nothing it is a very good company

    Advice to ManagementAdvice

    good job keep up the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Favorable experience working at Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Marriott full-time (more than a year)

    Pros

    Marriott does a good job helping with personal development and ensuring that its employees are on track to meet their career goals. Great tradition and history as well.

    Cons

    Old fashioned values guided the company. Supposedly this has changed in the last two years. Lack of educated employees at the hotel level.

    Advice to ManagementAdvice

    Institute a standardized hiring process for finding exceptional talent from undergraduate universities and from graduate universities. Less emphasis on adhering to policy.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Voyager
    Current Employee - Voyager

    I have been working at Marriott full-time (more than a year)

    Pros

    Lots of new innovative things coming

    Cons

    needs to find ways to attract and retain their millennial employees

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    One of the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in San Antonio, TX
    Former Employee - Bartender in San Antonio, TX

    I worked at Marriott part-time (more than 3 years)

    Pros

    Marriotts philosophy is that if its associate love their work then the customers will love their experience.

    Cons

    Long work hours and high stress during the busy season

    Recommends
    Positive Outlook
  8.  

    never

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper
    Current Employee - Housekeeper

    I have been working at Marriott full-time (more than a year)

    Pros

    I will bring great service and keep custmers happy

    Cons

    there are no downsides I love what I do and enjoy it

    Advice to ManagementAdvice

    my advice is to keep your custmers happy and safe

    Recommends
    Positive Outlook
  9.  

    Good solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in New York, NY
    Current Employee - Front Desk Agent in New York, NY

    I have been working at Marriott full-time (more than a year)

    Pros

    Love how they treat their employees

    Cons

    Benefits plan isn't the best

    Advice to ManagementAdvice

    Get better insurance

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great people and great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Architecture and Construction in Bethesda, MD
    Current Intern - Architecture and Construction in Bethesda, MD

    I have been working at Marriott as an intern (less than a year)

    Pros

    It's hard to refer to Marriott as "a company" after meeting the CEOs and watching them interact with their staff. A truly inspirational place to work where every employee matters. It is easy to be passionate about what you do when those in charge are passionate about you. Good benefits for employees and family with a good community culture.

    Cons

    With the large amount of work assigned, the work-life balance can be very difficult to juggle initially.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Established Company

    Former Employee - Night Auditor in Indianapolis, IN
    Former Employee - Night Auditor in Indianapolis, IN

    I worked at Marriott

    Pros

    Encourage employee empowerment
    Great training initiatives

    Cons

    Low season may affect/ limit working hours

    Advice to ManagementAdvice

    Introduce attractive programs that can be coordinated with authorities (State, Tourism, Religious etc) to provide more initiatives for group bookings to always have high REVPAR

    Recommends
    Positive Outlook
    Approves of CEO

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