Marriott Reviews

Updated September 29, 2014
Updated September 29, 2014
1,307 Reviews
3.7
1,307 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
432 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 33 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 71 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Phoenix, AZ
    Current Employee - Guest Service Representative in Phoenix, AZ

    I have been working at Marriott full-time for less than a year

    Pros

    Great staff, everyone is so friendly and helpful. I was eager to learn and everyone was willing and eager to teach. Able to work in different areas and learn new tasks. I always feel very empowered to help our guests, no matter the task or the issue at hand. Management is very helpful. HR is amazing.

    Cons

    scheduling conflicts, lots of nights and weekends. I am single mom and working the nights and weekends is difficult, and there is not a lot of wiggle room when it comes to schedule changes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender  in  Houston, TX
    Current Employee - Bartender in Houston, TX

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits, hotel discounts, ability to transfer to any Marriott, promotions from within

    Cons

    Long hours, unbalanced home/work life

    Advice to ManagementAdvice

    Create a more balanced home/work life for employees so they don't get burnt out.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company in the difficult industry of hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative (Front Desk)  in  Portland, OR
    Current Employee - Guest Service Representative (Front Desk) in Portland, OR

    I have been working at Marriott full-time for more than a year

    Pros

    Marriott International is a great employer- keep in mind that only about 60% of Marriott Hotels are operated by Marriott International, the others are managed independently by hospitality groups- that may have varied employee benefits (except of course everyone gets the room discounts). The moto for Marriott was always putting the employees first- because they will in turn take care of the guests. Examples of this are in the form of competitive pay, employee parties, incentives for performance, etc.

    Cons

    Can have inconsistent management.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Marriott part-time for more than 3 years

    Pros

    Paid vacation after a year, paid holidays. I have had a great experience, Most are franchise owned so yeah

    Cons

    Compensation is okay, promotions are hard to come by unless you know someone, Small department so be careful who you talk to

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It was overall good experience. Very friendly atmosphere.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Pros

    It felt like working with the family. Strong team sense.

    Cons

    Manegement kept changing all the time.

  7.  

    Residence Inn by Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Engineer
    Current Employee - Chief Engineer

    I have been working at Marriott full-time for more than 3 years

    Pros

    Friendly atmosphere a lot of challenges in great place to work team work

    Cons

    Keeping the Hotel in good working order. Maintaining the PM Work orders. Helping customers and responding to all of their needs

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor  in  Bethesda, MD
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD

    I worked at Marriott full-time for more than 3 years

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Goodyear, AZ
    Former Employee - Night Auditor in Goodyear, AZ

    I worked at Marriott part-time for more than a year

    Pros

    Great job great app don't know what I would do without it now great app would recommend to everyone

    Cons

    No cons every thing is great working for a company weather part time or full time hope my words could help someone

    Advice to ManagementAdvice

    Great job

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My days at the Marriott. Where the long days and even longer nights pay off... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Great work atmosphere to thrive and learn in one of the top hospitality companies. And the ability to meet new people and network.

    Cons

    There really isn't even that many cons besides the management companies that can take over the franchised hotels. In my time here we have had many management companies come and go and I won't say who but the current one is a terrible company to work for.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    No upward movement

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    I love my job position.

    Cons

    The pay is not good

    Advice to ManagementAdvice

    There is nothing they can do from what I was told

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