Marriott Reviews

Updated April 26, 2015
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3.7
1,717 Reviews
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Marriott President & CEO Arne Sorenson
Arne Sorenson
596 Ratings

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)

Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Pros

    Amazing perks: discount rooms, you can stay at any marriott anywhere in the world for almost nothing. Great benefits, employees are always cheerful. Chain of command, and HR is very serious. Any problem whatsoever that you take up to HR will be handled promptly.

    Cons

    Working at the front desk, the guests treat you horrible.

    No holidays, sometimes very long hour days.

  2. Helpful (1)

    Assistant General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Marriott full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Amazingly organized. Brilliant people. cares about their employees.

    Cons

    Very difficult to get back in if you leave.

    Advice to Management

    Take care of your good people. Provide avenue for growth of middle management.

  3. Director, IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Strong culture and values. Can be a great place to work if you are in a group that has strong and open leaders. Solid benefits, but have become weaker over the past few years.

    Cons

    Culture can be very passive aggressive, and differing opinions are not openly encouraged. Advancement is based on relationships not necessarily performance.

    Advice to Management

    Focus on delivery and rewarding staff who deliver projects and grow their staff. Ensure the culture retains the "Spirit to Serve" customers and each other.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Human Resources Generalist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Recommends
    Recommends

    Pros

    All about employees , community involvement discounts

    Cons

    None really everyone is good

  6. College Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They treated people very nice, and they focused on the working environment development.

    Cons

    They were perfect in the period when I was an intern there!

    Advice to Management

    They should give college intern more cross training opportunity.

  7. Pool Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work community. Not very demanding work. Good pay. Engaged management. Get to work outside and have the opportunity to work varying tasks.

    Cons

    Scheduling often leaves you working long weeks (60 hour range). Depending on your job, can be left spending most of day on your feet. Very little breaks throughout the day.

    Advice to Management

    The GM of the hotel often critiqued things he did not really understand, leaving workers frustrated and discouraged.

  8. Senior Catering Sales Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It's a supportive company overall - lots of training opportunities to help you grow as a professional and a person. Most weekends off.

    Cons

    Work life balance did not work for me. The sales positions are all hourly and the salaries are based on a 50 hour week. Sales goals are not realistic. They are also very traditional - slow to change and move with modern trends.

    Advice to Management

    The rebranding project needs to happen way faster than it is in order to stay relevant in the market, and in order to be a company that people want to work for.

  9. Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great place to work, opportunities in various states and a real family orientated company.

    Cons

    Salaries for lower to mid-level managers could be much better. Some properties have cliques which could be counterproductive to the goals of the organization, which is to provide the customer with the best possible lodging experience.

  10. banquet captain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in Orlando, FL
    Current Employee - Banquet Captain in Orlando, FL

    I have been working at Marriott

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very large company to grow your career. Great benefits.

    Cons

    New processes in place that don't work so well for large banquet facility.

  11. Sr. Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Plano, TX
    Current Employee - Administrative Assistant in Plano, TX

    I have been working at Marriott full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Know everyone in the office. Solve and fix problems - find alternate solutions. Love Marriott's core values.

    Cons

    Too many time constraints. Graded on everything we do. 50 hour work week. Most are micro-managers.

    Advice to Management

    Get rid of GSM. Lighten up on work load or hire more people. Reduce to 40 hours work week.

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