Marriott Reviews

Updated April 20, 2015
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3.7
1,701 Reviews
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Recommend to a friend
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Marriott President & CEO Arne Sorenson
Arne Sorenson
595 Ratings

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)

Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Sr. Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Plano, TX
    Current Employee - Administrative Assistant in Plano, TX

    I have been working at Marriott full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Know everyone in the office. Solve and fix problems - find alternate solutions. Love Marriott's core values.

    Cons

    Too many time constraints. Graded on everything we do. 50 hour work week. Most are micro-managers.

    Advice to Management

    Get rid of GSM. Lighten up on work load or hire more people. Reduce to 40 hours work week.

  2. It's been a fast paced growth experience into the hospitality world-leader.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management experience, good post grad programs, learning to work with all kinds of people in all kinds of situations

    Cons

    No work life balance, awful schedule

  3. guest service associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative in New Haven, CT
    Former Employee - Guest Service Representative in New Haven, CT

    I worked at Marriott full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was an excellent experience working for marriott, they taught me the core values of hospitality

    Cons

    they definitely need to update their computer systems/software. Everyone knows it too. I understand the costs are high but one day well have to do it eventually so why not now?

    Advice to Management

    keep doing what you're doing. the JW in DTLA is one of my favorites in the country. I love the employee discounts on rooms

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 26 years in Food service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Chef in Nash, TN
    Current Employee - Executive Chef in Nash, TN

    I have been working at Marriott full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work history and great customers skills, I am a good Chef

    Cons

    Love working with people and love making the guest happy.

    Advice to Management

    I am a hard worker and love teaching and coaching!

  6. Engineering Dept. - Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Tech in Nashville, TN
    Former Employee - Electronics Tech in Nashville, TN

    I worked at Marriott full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun place to work. Get to meet and greet new people on a daily basis. Flexible when requesting time off. Pay is on par with industry in the area. Ability to learn many systems used throughout the hotel. Ability to transfer to other Marriott properties. Uniforms are supplied and cleaned at no charge. One meal, per day worked, is provided for free in the employee cafeteria. Very good medical and dental benefits. Great hotel discounts. After 25 years of service, you get lifetime room discounts. The list of good things just goes on and on...

    Cons

    Not necessarily a Con, hotel is open 24 hours 7 days a week therefore many positions can have varied hours including working on holidays. Some high level corp management decisions are not ideal for all properties and can have a negative impact due to their cookie-cutter mentality.

    Advice to Management

    Local on-site management is doing a wonderful job of maintaining the culture. Keep Marriott corporate from destroying all the wonderful culture the hotel has built itself upon.

  7. Top notch employer, with a great company culture and a family for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Administrative Assistant in Gaithersburg, MD
    Current Employee - Sales Administrative Assistant in Gaithersburg, MD

    I have been working at Marriott full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The associates working alongside myself have always been good workers and enjoyable to be around. The work environment is professional and comfortable.

    Cons

    Hotels are open 24 hours, and therefore operations positions can have varied hours.

    Have experienced long hours with very little break in serving positions on property.

  8. housekeeping & I loved working there courtyard by Marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Detroit, MI
    Former Employee - Housekeeper in Detroit, MI

    I worked at Marriott full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hours are very flexible and great hour

    Cons

    The mandatory working on holidays

  9. Guest Services Manager

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - AYS Supervisor in New York, NY
    Former Employee - AYS Supervisor in New York, NY

    I worked at Marriott full-time

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great hotel discount. After 25 years of service lifetime room discount.

    Cons

    None that i can say

  10. An amazing company who has employees and managers that really care!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge Lounge in Columbus, OH
    Current Employee - Concierge Lounge in Columbus, OH

    I have been working at Marriott full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice hours and the people are great to work with. The employees from other departments and in your department do really care about you and always are wanting you to succeed in everything you do. Even when I make mistakes they correct me nicely without cursing and or screaming. They pay for my alterations for uniforms and paid for me to get blouses for my job from Kohls. The general manager informs us abut goals and where we are at, and has high standards for us and the hotel. I will be getting a pay raise after my three month, then 6 month, and year raise after that. Its not really stressful or a horrible job since I meet so many business men/ women. They are all nice and come in and out quickly, so you do have to be able to connect with guests and help them. I also love going out of my way to help and assist a guest with their needs in anyway possible. It makes me feel empowered and I can actually do something good for other people. Also since my hotel is franchised through Winegarner and Hammons, I get benefits from the Marriott brand as well the franchisee.

    Cons

    None, I am very impressed by this company.

    Advice to Management

    Keep doing what you are doing. I am very happy and content with this company, and the benefits I am getting.

  11. Asst. Housekeeping Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Housekeeping Manager in Detroit, MI
    Former Employee - Assistant Housekeeping Manager in Detroit, MI

    I worked at Marriott full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved the work making sure the customers were happy and if they were not I found a solution to make them happy.

    Cons

    Didn't celebrate the employees enough.

    Advice to Management

    Take the time to get to know your employees and celebrate them more.

    1 tip post there names for all to see and put a happy face and thank you from management to the associate thanks for all you do.

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