Marriott Reviews

Updated September 16, 2014
Updated September 16, 2014
1,292 Reviews
3.7
1,292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
425 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor  in  Bethesda, MD
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD

    I worked at Marriott full-time for more than 3 years

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Goodyear, AZ
    Former Employee - Night Auditor in Goodyear, AZ

    I worked at Marriott part-time for more than a year

    Pros

    Great job great app don't know what I would do without it now great app would recommend to everyone

    Cons

    No cons every thing is great working for a company weather part time or full time hope my words could help someone

    Advice to ManagementAdvice

    Great job

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My days at the Marriott. Where the long days and even longer nights pay off... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Great work atmosphere to thrive and learn in one of the top hospitality companies. And the ability to meet new people and network.

    Cons

    There really isn't even that many cons besides the management companies that can take over the franchised hotels. In my time here we have had many management companies come and go and I won't say who but the current one is a terrible company to work for.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Marriott Select Service Hotels - Residence Inn Example

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security  in  Washington, DC
    Former Employee - Security in Washington, DC

    I worked at Marriott full-time for more than 3 years

    Pros

    Working at a Select Service Marriott Hotel will give you experience in all area of hotel operations if you want to seek it out. My last hotel had nearly 200 rooms and only 40 employees. Plan on working in at least two different hotel departments on a regular basis from the department your job position is written for. Now this can be fun and rewarding but depends heavily on the small management team and that during low occupancy one maybe doing the work of 2 or 3 paid employees during a high season. Your pay doesn't increase with the work load and you always have to keep up your primary job duties just like that was your only 40 hrs assignment.

    Cons

    The hourly pay at Marriott Select Service hotels is usually $3 -4 dollars less than that same position summary at a Full Service hotel and again the work load and working outside of your job description happens every day. There are very few if any leadership position to move up into. If you want to move up in your Marriott Career then don't stay at a Select Service hotel more than 2 years. Learn your job, get the managers to write a strong yearly evaluation on you and FORCE THEM TO GIVE YOU A COPY OF THE EVALUTION FOR YOUR RECORDS. My previous hotel only did yearly evaluations on only about 25% of the staff.

    Recommends
    Positive Outlook
  6.  

    No upward movement

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    I love my job position.

    Cons

    The pay is not good

    Advice to ManagementAdvice

    There is nothing they can do from what I was told

  7.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott as an intern for less than a year

    Pros

    Great company culture and values. Cross trained in a variety of settings to gain a lot of experience. The hotel was really a tight-knit group and really came together to exceed guest expectations. Direct supervisors were great and empowered me to always act how I saw fit.

    Cons

    The hours could be very long and tiring. Sometimes felt understaffed. My work-life balance didn't feel great at the time, I should have asked for more time off!

    Recommends
  8.  

    Marriott Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CollegeHuman Resources  in  Lexington, KY
    Former Employee - CollegeHuman Resources in Lexington, KY

    I worked at Marriott as an intern for less than a year

    Pros

    Great opportunity for growth within the company. They love to let you work in other areas and are more than willing to help you succeed wherever you are. Every employee does their best to make guests stay the best possible.

    Cons

    Hospitality takes a variety of different hours to make it successful. Some late nights, weekends or holidays will be necessary, but the values and benefits make up for it. Sometimes you will get grumpy guests, but a smile and a positive attitude can help you get through it while pleasing your guest.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company,Franchise not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor  in  Macon, GA
    Current Employee - Night Auditor in Macon, GA

    I have been working at Marriott full-time for more than a year

    Pros

    Marriott corporate is great company to work for.

    Cons

    franchise is not so great independently owned an operated do not follow the way corporate dose things can be tough and you can grt stuck the without being able to advance

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company, plenty of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rooms Operations Manager  in  Los Angeles, CA
    Current Employee - Rooms Operations Manager in Los Angeles, CA

    I have been working at Marriott full-time for more than a year

    Pros

    There's a lot of growth within Marriott and plenty of ways to try different departments. If you want to stay local there are places to transfer within, but you also have the option to move abroad.

    Cons

    If you're in a front-of-house position, your hours are probably going to be unstable, which can be rough on a work life balance. But Marriott encourages that you take the time to make your schedule work for you.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Family-like environment

    • Senior Management
    Former Employee - Operations Intern  in  Los Angeles, CA
    Former Employee - Operations Intern in Los Angeles, CA

    I worked at Marriott as an intern for less than a year

    Pros

    Great benefits, family-like environment, and the company really goes out of their way to serve their guests to their full potential.

    Cons

    Low pay for front desk associates, not too much room for growth or advancement, long / random hours that require working on weekends.

    Recommends

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