Marriott Reviews

Updated March 30, 2015
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3.7
1,646 Reviews
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Marriott President & CEO Arne Sorenson
Arne Sorenson
579 Ratings

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)

Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Pros and Cons

Employee Reviews

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  1. Like a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Human Resources
    Former Employee - Regional Human Resources

    I worked at Marriott full-time (more than 5 years)

    Pros

    The culture of the company, especially at the company managed hotels, is outstanding. I didn't believe it when I heard that the basic management philosophy was, "take care of employees, they'll take care of guests, the guests will keep coming back, and the money will take care of itself." -- but it's true, and management lives it every day.

    Cons

    At the time, the culture at the headquarters in Bethesda was not as welcoming as at the hotels.

    Advice to ManagementAdvice

    Keep up your move to more cutting edge digital and brand activities.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service in Las Vegas, NV
    Current Employee - Guest Service in Las Vegas, NV

    I have been working at Marriott

    Pros

    Fair and consistent, meeting people from all over the world learning different cultures and learning about what they are visiting for. Learning about many different conventions guest are staying with us for.

    Cons

    Over sold sometimes we have to relocate guest once in a while, not all the time though. Guest preference on room, higher floor nice view. At the end of the night rooms are tight and there are not many left to select from.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Culture and Great place for women

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Birmingham, AL
    Former Employee - Account Executive in Birmingham, AL

    I worked at Marriott

    Pros

    Growth, great culture, opportunities are endless for females in leadership, discount

    Cons

    A lot of changes in sales structure a little unstable

    Advice to ManagementAdvice

    Keep listening to employees ideas

    Recommends
    Approves of CEO
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  5. Front desk associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott

    Pros

    The people are so friendly!

    Cons

    Long hours, work holidays and a lot of standing

    Advice to ManagementAdvice

    Hire more entry level to ease the hours

  6. 10 people found this helpful

    Marriott is a great company to work for because it offers career growth in a variety of different job types.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Bethesda, MD
    Former Employee - Senior Manager in Bethesda, MD

    I worked at Marriott full-time (more than 10 years)

    Pros

    PTO, Benefits, and Room Rate Discounts are nice. The culture is centered on treating associates well so that they will in turn treat the guest well. There are numerous ways to grow your career if you are able to learn new skills and adapt to changes.

    Cons

    The corporate work environment (HQ) does not always follow the same ideals as the hotel (Field) environment of treating associates well. By this I mean that the customer is not in view and the corporate structure can be disconnected from the business of hospitality. As with most companies post recession Marriott is trying to do more with less and many corporate workers are overwhelmed and can not keep pace with work demands.

    Advice to ManagementAdvice

    Find better ways to appreciate associates for the great work they do rather than nit picking on work not accomplished based on unrealistic expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gatehouse Attendant in Long Beach, CA
    Former Employee - Gatehouse Attendant in Long Beach, CA

    I worked at Marriott full-time (less than a year)

    Pros

    The management treats you like a person. No nepatism. Everything done by the book. Flexible hours. You can move and usually transfer locations.

    Cons

    Trying to get back in after leaving is difficult. Hotel hours are inconsistent at any hotel. Guests hit on you a lot but management will defend you.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Fort Wayne, IN
    Former Employee - Assistant General Manager in Fort Wayne, IN

    I worked at Marriott full-time (more than 5 years)

    Pros

    Great people to work with

    Cons

    Being in the hospitality industry it is open 24/7/365. That gets old real quick.

    Advice to ManagementAdvice

    Distribute the work load

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Family environment in a global corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT PMO Project Analyst in Bethesda, MD
    Former Employee - IT PMO Project Analyst in Bethesda, MD

    I worked at Marriott full-time (more than a year)

    Pros

    Very flexible work schedules, exciting feeling of change and inspiration in recent years, culture is incredibly welcoming and supportive

    Cons

    Due to large size, some things take longer to get done due to too many check-points, etc.

    Advice to ManagementAdvice

    Be on the lookout/have ears open to ideas for how to make internal processes more efficient. There is a feeling in some groups that the way they've been doing business for the past 20 years is still the best way, which is not necessarily the case.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Attend to guest needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Greenbelt, MD
    Current Employee - Guest Service Representative in Greenbelt, MD

    I have been working at Marriott

    Pros

    Great managers and a friendly work environment.

    Cons

    Old system. Updating the technology is needed.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. Great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Annapolis, MD
    Current Employee - Front Desk Agent in Annapolis, MD

    I have been working at Marriott

    Pros

    The people really love what they do and they work hard to make sure you do the same.

    Cons

    Hotel industry hours are terrible, but that's not Marriott's fault.

    Advice to ManagementAdvice

    Consider your front desk associates a vital part of the business.

    Recommends
    Positive Outlook
    Approves of CEO

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