Marriott Reviews

Updated September 2, 2015
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3.7
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Marriott President & CEO Arne Sorenson
Arne Sorenson
708 Ratings

Pros
  • Marriott really focuses on a good work-life balance (in 39 reviews)

  • Great benefits a lot of recondition programs (in 80 reviews)

Cons
  • Work/life balance can be hard with certain jobs (in 50 reviews)

  • Long hours when the hotel is busy (in 79 reviews)

More Pros and Cons

2,053 Employee Reviews

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  1. Helpful (3)

    Event manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Manager in Chicago, IL
    Current Employee - Event Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott full-time (More than 3 years)

    Pros

    Great benefits. Of course working in operations has less than desirable hours and schedule, but the sales and event planning side offer a much better quality of life

    Cons

    Hours can be long. Old school management see the quantity of hours just as important as the quality of the work... Therefore low performing employees don't get work done and are almost rewarded for it

    Advice to Management

    Learn the difference between quantity and quality. Work towards work life balance for your employees... Or lose them


  2. Guest service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours worked around anything I wanted. Allowed to switch shifts whenever i wanted

    Cons

    Worked very early in the mornings. Company policy does not allow for employees to take tips unless they are apart of housekeeping


  3. Great place to work with a an array of opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott full-time (More than 10 years)

    Pros

    Marriott is a wonderful company to work for, in fact I plan to return one day. The company truly is based off of the family values of the Marriott family and they believe in taking care of their associates. Training, career growth and testing out different aspects of the company allows you wear as many different hats as you want all while gaining tenor in the same great company! Discount is great, benefits are great. I can't say enough good things about Marriott and the culture at this company and I worked with Marriott for about 11 years.

    Cons

    All companies have bad apples, such is life. If u find that you are not enjoying your current position/department/ schedule/property/location don't let that ruin the great opportunity you have with this company, you can always transfer and try out something else!!! As with many hospitality jobs you can expect an interesting schedule.. Unless u r in HR, accounting, certain corporate jobs at had quarters etc.. or something similar.

    Advice to Management

    Corporate Marriott has many programs (integrity line, peer review, internal investigations) in place that serve as a check & balance/ buffer for management and overall the majority of managers are good with a good fair work ethic.. Bad management is usually weeded out over time as long as the employees use the systems that Marriott corporate had in place.


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  5. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Franklin, TN
    Former Employee - Customer Service Representative in Franklin, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marriott full-time

    Pros

    Great people to work with. Great pay for everything you have to do. And I was able to meet so many people that stayed at the hotel

    Cons

    Stood all day, even when it was slow at the hotel.

    Advice to Management

    GM- stop playing favorites and treat your employees with more respect


  6. Great Company, Amazing People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital
    Former Employee - Digital
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marriott full-time (More than 3 years)

    Pros

    Marriott is an incredibly inclusive and diverse place to work. The people are super smart and professional, and the leadership is effective and consistent.

    Cons

    It is a very large, complex organization and change comes slowly. Even seemingly simple tasks sometimes took weeks just to get the appropriate buy-in from all of the stakeholders.

    Advice to Management

    Continue to clearly communicate corporate goals to all of the employees and work to simplify the internal processes.


  7. front desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    discount , benefits, free lunch

    Cons

    not too many really in my opinion

    Advice to Management

    updated trying videos


  8. At your service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marriott full-time

    Pros

    The benefits are amazing and they actually take of their associates.

    Cons

    You become a robot doing the same task everyday.

    Advice to Management

    Teach your employees as you learn.


  9. marriott assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Paso, TX
    Current Employee - Anonymous Employee in El Paso, TX
    Recommends
    Positive Outlook

    I have been working at Marriott part-time (More than a year)

    Pros

    Some of the best things I love about my job are the weekly hours for assistant managers.

    Cons

    Some of the downsides of working as an assistant manager for marriott is having to work weekends and holidays.

    Advice to Management

    The only advice that I have for management is to not be so edgy and up tight during rush hours. Especially during high volumes of check in and high volumes of check outs. Be patient with all guests whom are coming in and out of the property.


  10. Front Desk Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Marriott full-time

    Pros

    Great environment, good hours, ability to move up

    Cons

    can be boring if you don't make it fun

    Advice to Management

    keep doing what you're doing its working!


  11. Human Resource Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marriott full-time

    Pros

    Opportunities for relocation and advancement if you are determined and hard working Free meals on lunch breaks Discounts on hotels and services

    Cons

    Long hours/forced overtime to meet certain deadlines High staff turnover (common with all hospitality jobs) Extremely strict policies in some regards

    Advice to Management

    Make some policies a little more lenient Over more incentives based on performance and quality of work



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