Marriott

www.marriott.com

Marriott Reviews

Updated January 24, 2015
Updated January 24, 2015
1,508 Reviews
3.7
1,508 Reviews
Rating Trends

Recommend to a friend
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Marriott President & CEO Arne Sorenson
Arne Sorenson
522 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Ypsilanti, MI
    Former Employee - Front Desk Agent in Ypsilanti, MI

    I worked at Marriott full-time (more than 3 years)

    Pros

    Hotel discount, days off and free food

    Cons

    Poorly managed, egotistical general manager that is clueless, terrible wages,high school mentality and environment..
    The only reason the hotel I worked at was busy was because of the large conference centers. Out of date and embarrassing

    Advice to ManagementAdvice

    Take is some leadership classes and please look at your employees turnover rate! this should speak for itself..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    sr engineerIII

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior EngineerIII in West Palm Beach, FL
    Former Employee - Senior EngineerIII in West Palm Beach, FL

    I worked at Marriott full-time (more than 10 years)

    Pros

    work life balance hotel room discounts paid vacation

    Cons

    you never no what youll be doing day to day

    Advice to ManagementAdvice

    change benefits and give more cost of liveing raises and promote employees from within co instead of cheating a 10 yr employee like i was cheated out of being promoted

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Steer clear of the courtyard marriott

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Supervisor in Paramus, NJ
    Former Employee - Kitchen Supervisor in Paramus, NJ

    I worked at Marriott full-time (more than an year)

    Pros

    Benefits were quite good for medical dental and vision and for room discounts

    Cons

    Management manipulated, lied and overworked certain employees and didn't have correct staffing numbers , I always called in last minute or told about schedule day before I'd have to come in so I was never able to use my pto hours when I wanted and was never making full time hours even though I was full time and management would use Employee pto (vacation hours) to make up for hours they weren't giving us , also had employees work when they were Injured , employee appreciation week was not well recognized . I hated going to work and always feeling like I couldn't ever express myself or be comfortable in what was and probably still is a hostile work environment , I was treated by my doctor for stress and health related issues due to this job.management had favorites that they could manipulate so they gave them the promotions over employees that were more qualified for the positions which were also never listed on the job site until after they already picked someone for the open positions and also there is a manager that was emotionally involved in a relationship with an front desk employee, I would never work for this company again after starting with a new company and would not suggest anyone to do so as I am much happier after leaving there

    Advice to ManagementAdvice

    Stop taking advantage of the employees that work hard and stop giving promotions to those less qualified just becuase you can manipulate them and learn to be better people in general

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    The job I have ever head!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Payable Client Support in Luton, East of England, England (UK)
    Former Employee - Accounts Payable Client Support in Luton, East of England, England (UK)

    I worked at Marriott full-time (less than an year)

    Pros

    Clean offices. That is literally it.

    Cons

    I was bullied serverly during my time here! The worst people I have ever worked with! When I first started working here I was disaplined for praying on Fridays and fasting! They did not like me having a class of water! The HR are absolulty useless and only care about what management say!

    This has to be the worst ever company I have ever worked for!!!! I was bullied and treated less than a human being. I have a learning disability and refused to helped me. My supervisor often said to me if you do not like it here leave.

    No support what so ever. You are treated as if you are in a school. They will often threaten you that if you turn up a second late you will loose your job!!! I was also racially abused by staff, which I complained to HR about. The only thing HR had to say is... 'well if you dont like it here then leave'

    In terms of the work... there is no freedom add in your own ideas. You are encouraged to work like a robot and never leave your desk. I have been disacaplined for going to the toilet and getting a cup of tea.

    My supervisor was a hypocrit who constantly use to make personal phone calls and then complain when you make a personal phone call

    Advice to ManagementAdvice

    Change your accounts payable staff at Luton!!

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Food and beverage supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Nashville, TN
    Current Employee - Food and Beverage Supervisor in Nashville, TN

    I have been working at Marriott full-time (more than an year)

    Pros

    Good benefits and you learn to appreciate a hard earned dollar.

    Cons

    Hours are horrible. All your employees are foreign/uneducated. You will work nights and weekends. No personal life to be had outside of work. Unless you are extremely passionate about this industry I do not suggest working here. This job has a huge burnout factor and will bring a lot of unhappiness.

    Doesn't Recommend
    Approves of CEO
  7.  

    Good on paper bad in reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Marriott full-time (less than an year)

    Pros

    Culture is fine,not bad for beggginers

    Cons

    Managers are not managers,they are just someone who knows someone and nothing else. Looooong working hrs,weekends,holidays you name it. If you are a parent do not trust them ,you wont see your child for a long time

    Advice to ManagementAdvice

    DoubleCheck your managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    One of the worst places I worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Wait Staff in Chicago, IL
    Current Employee - Wait Staff in Chicago, IL

    I have been working at Marriott full-time (more than an year)

    Pros

    They let us have leftovers, It was located in downtown easy access. Not a lot of pros.I'm trying to think of some.

    Cons

    Management was awful Unfair treatment. Employees stole from me the first day. Preferential treatment. Too much work for too little employees.

    Advice to ManagementAdvice

    Learn to manage.

    Doesn't Recommend
  9. 1 person found this helpful  

    Incompetent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Atlanta, GA
    Former Employee - Front Desk Associate in Atlanta, GA

    I worked at Marriott full-time (less than an year)

    Pros

    The hours were always in place. A schedule is always printed a week ahead.

    Cons

    Managers always left early.
    No rapport between managers and employees.
    Never paid on time.
    Checks issued were never accurate.
    Low pay.

    Advice to ManagementAdvice

    Communicate to employees. They are people too. Not slaves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Okay Experience would not recommend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Valencia, CA
    Former Employee - Front Desk Agent in Valencia, CA

    I worked at Marriott full-time (more than 3 years)

    Pros

    -Good perks
    -Meet and learn about a lot from people from different origins

    Cons

    -Schedule flexibility
    -Poor management
    -Lack Stability
    -Integrity issues
    -Small department so expect lots of drama
    -Poor employee recognition
    -Not a lot of room for growth

    Advice to ManagementAdvice

    Please be honest with yourselves, hire well quifitied employees. Properly displine employees and rocogonze hard working employees. Also it is best to avoid favoritism. Instead of having a meeting with employees face to fave it is better if you pull both a side at different times instead of the Jerry Springer style call outs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    I couldn't take it longer than a day!

    • Culture & Values
    Former Employee - Front Desk Clerk in Noblesville, IN
    Former Employee - Front Desk Clerk in Noblesville, IN

    I worked at Marriott full-time (less than an year)

    Pros

    You will feel righteous when you leave.

    Cons

    The pay is incredibly low for a first-impression customer service job!! And the staff were incredibly unprofessional. I quit after my very first day of training because I experienced my coworkers and superiors making racist jokes, calling each other names ("Fatty McFatFat") and generally being jaw-droppingly rude. Some head honcho was down for inspection that day as well and he kept aggressively hitting on the employee who was training me, offering drinks/dinner, which made me beyond uncomfortable.

    Advice to ManagementAdvice

    Conduct mandatory sensitivity training, and send your supervisors to a customer service boot camp or something! If they're willing to be this unprofessional around a new hire on their very first day on the job, imagine what kinds of experiences the hotel's guests have had???

    Doesn't Recommend

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