Marriott

  www.marriott.com
  www.marriott.com

Marriott Reviews in Salt Lake City, UT

Updated October 26, 2014
Updated October 26, 2014
1,454 Reviews
3.7
1,454 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
497 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 39 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 80 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 50 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 79 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Busy but fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Salt Lake City, UT
    Former Employee - Front Desk Agent in Salt Lake City, UT

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good people, work-life balance, get to meet a lot of interesting characters

    Cons

    Pay, management sometimes discombobulated, danger of contracting ebola

    Advice to ManagementAdvice

    Keep you opinions to yourselves

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Be careful getting too excited about the hotel discounts when you work at Marriott Rewards!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marriott Rewards Representative in Salt Lake City, UT
    Former Employee - Marriott Rewards Representative in Salt Lake City, UT

    I worked at Marriott full-time (more than 5 years)

    Pros

    The hotel discounts were nice.

    Cons

    It's a typical call center. Pay is capped out at $11. It's hard to see some Middle Aged co-workers cap out at that, especially when they've been working there 8+ years!

    Yeah, the discount is nice but if you don't have the PTO to take off and if you're making $10 otherwise, how can you afford trips as much as you'd like? It's not worth it.

    Advice to ManagementAdvice

    Pay your people better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Rewards Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Salt Lake City, UT
    Former Employee - Customer Service in Salt Lake City, UT

    I worked at Marriott full-time (less than an year)

    Pros

    Hours werent too bad. Fun upbeat people to work with. Managers backed up and supported representatives.

    Cons

    Desk job. Phone job. Good share of crazy/frustrated customers. Huge company. If you have a suggestion for change it is ignored.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Used to be great..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Your Service Agent in Salt Lake City, UT
    Current Employee - At Your Service Agent in Salt Lake City, UT

    I have been working at Marriott full-time (less than an year)

    Pros

    Good discounts, awesome coworkers, decent pay, good cheap benefits, can be a fun environment, potential for tips and bonuses

    Cons

    Irregular schedules- set schedules don't exist, and majority of the time don't get your schedule until the day before the work week starts, bad/lack of management, stressful environment

    Advice to ManagementAdvice

    Stop saying understaffed (especially by not even having an HR), work with employees better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Marriott Rocks!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Representative in Salt Lake City, UT
    Former Employee - Guest Service Representative in Salt Lake City, UT

    I worked at Marriott full-time (more than 3 years)

    Pros

    Marriott International was a great company to work for. They offered flexible schedules, awesome benefits, and a great work environment. i was employed at a reservation center, but I was in constant contact with other Marriott entities worldwide. I t was a good job.

    Cons

    You have to have a lot of flexibility when working, depending on the nature of your job. You also may have to travel. If you are not a people person then it is not for you.

    Advice to ManagementAdvice

    Hire me again!!!

    Recommends
    Approves of CEO
  7.  

    Better than some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Reservations Agent in Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at Marriott

    Pros

    They are very flexible with your need for time off. Their attendance policy is very useful, once you learn how to work with the rules. The benefits are awesome, expensive, but awesome.

    Cons

    There is very little opportunity for promotion. You are stuck on the floor, unless you are a mindless and uneducated worker bee. There was also very little communication from upper management. The employees come in three categories, those that are there for a short time, uneducated people who are there because they can't get anything better, and college students. If you are a college student, don't expect a promotion. Also, very few people actually get to the hotel they want, if they get to a hotel at all. If you want to be at a hotel, you are better off to start there. Once you get to a certain pay you will not likely to get them to pay that at a hotel.

    Advice to ManagementAdvice

    They need to communicate better.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Marriott - An excellent employer to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in Salt Lake City, UT
    Current Employee - Quality Assurance Specialist in Salt Lake City, UT

    I have been working at Marriott

    Pros

    Marriott strives to treat its employees well. One of the core philosophies of Marriott is, "If you treat your employees well, they will treat your customers well, and your customers will come back to you." Marriott offers professional development courses to help you grow and advance professionally. The benefits are nice, and I've stayed at many nice hotels on a highly discounted rate.

    Cons

    Sometimes the right hand doesn't know what the left hand is doing. To put it another way, Marriott has so many different departments, such as Reservations, Customer Care, and Guest Services, that it is difficult to know what is going on.

    Advice to ManagementAdvice

    My only advice or feedback would be to improve communication. Let your employees know what's going on within the company's many different departments.

    Recommends
    Approves of CEO

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