Marriott Reviews in Washington, DC

Updated September 14, 2014
Updated September 14, 2014
1,301 Reviews
3.7
1,301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
431 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

130 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Extraordinary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Event Operations Supervisor  in  Bethesda, MD
    Former Employee - Senior Event Operations Supervisor in Bethesda, MD

    I worked at Marriott full-time for more than 3 years

    Pros

    Management really cares about employees and their development, associates have the opportunity to be double coded, Mr. Marriott visits property and is genuinely happy to greet staff, company allows associates to spend quality time with their families

    Cons

    Overcoming the gossip amongst staff, staff isn't supportive of others who have been promoted, oftentimes associates don't have the proper tools to effectively do their jobs and at times feel management doesn't care

    Advice to ManagementAdvice

    Make time to listen to associates concerns and give undivided attention when listening to them. Management needs to realize that L- Listen.E- Empathize.A- Apologize - .R- React or Respond .N- Notify. also applies to associates as well as Hotel guests and to remember Mr. Marriott's Motto, if you take care of the associates, the associates will take care of the customers and the customers will come back is very true.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Marriott Select Service Hotels - Residence Inn Example

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security  in  Washington, DC
    Former Employee - Security in Washington, DC

    I worked at Marriott full-time for more than 3 years

    Pros

    Working at a Select Service Marriott Hotel will give you experience in all area of hotel operations if you want to seek it out. My last hotel had nearly 200 rooms and only 40 employees. Plan on working in at least two different hotel departments on a regular basis from the department your job position is written for. Now this can be fun and rewarding but depends heavily on the small management team and that during low occupancy one maybe doing the work of 2 or 3 paid employees during a high season. Your pay doesn't increase with the work load and you always have to keep up your primary job duties just like that was your only 40 hrs assignment.

    Cons

    The hourly pay at Marriott Select Service hotels is usually $3 -4 dollars less than that same position summary at a Full Service hotel and again the work load and working outside of your job description happens every day. There are very few if any leadership position to move up into. If you want to move up in your Marriott Career then don't stay at a Select Service hotel more than 2 years. Learn your job, get the managers to write a strong yearly evaluation on you and FORCE THEM TO GIVE YOU A COPY OF THE EVALUTION FOR YOUR RECORDS. My previous hotel only did yearly evaluations on only about 25% of the staff.

    Recommends
    Positive Outlook
  3. 2 people found this helpful  

    Great Company for Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate  in  Bethesda, MD
    Current Employee - Front Desk Associate in Bethesda, MD

    I have been working at Marriott full-time for more than 3 years

    Pros

    Good career growth opportunities
    Very Diverse

    Cons

    If you want to move up, you have to network. But that's true just about anywhere, right?

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Integrity and excellent work ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FR&A  in  Washington, DC
    Current Employee - FR&A in Washington, DC

    I have been working at Marriott full-time for more than 10 years

    Pros

    Integrity and excellent work ethics

    Cons

    Compensation under average: the company spends lots of resources to research a Market Reference Point (MRP) for a fair compensation guideline, but rarely, long-term employees gets paid at the MRP.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative/Night Auditor  in  Washington, DC
    Current Employee - Guest Service Representative/Night Auditor in Washington, DC

    I have been working at Marriott full-time for more than 3 years

    Pros

    Benefits package, tuition reimbursement, 401k, job stability, meeting people from all over the world, open door policy, empowerment to make decisions, employee discount for employee and immediate family.

    Cons

    As a 3 year employee I'm finding it's difficult to move up in the company. It's all about who you know and not the hard work being put in. Work/life balance. Constant back to back or double shifts. Week starts on Saturdays but schedule comes out on Thursdays. Pay can be low for the amount of work and stress dealt with on a daily basis.

    Advice to ManagementAdvice

    Take the time to train the employees who want to move and passionate about hospitality. Ask the employee if they can work a turn around shift before just assuming they can/will. Spirit to serve associates isn't consistent at all properties.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Since Mr. Marriott retired, IR has consistently and steadily declined to a shell of its former self - outsourcing UGH.

    Current Employee - Project Manager  in  Bethesda, MD
    Current Employee - Project Manager in Bethesda, MD

    I have been working at Marriott full-time

    Pros

    There is lots to do; especially if you like to oversee a consulting companies destroying systems.

    Cons

    CIO is a clown without the big nose and floppy shoes. Most of management are a bunch of yes-men that lack principles and intelligence.

    Since the re-org, developers can't develop, project managers can't manage projects - instead they must oversee consulting firms.

    Advice to ManagementAdvice

    Eat fatty foods, don't exercise and abuse yourself, so that you can live painful but short lives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    I enjoyed working for Marriott for the most part. The company is outstanding for work/personal life balance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bethesda, MD
    Former Employee - Anonymous Employee in Bethesda, MD

    I worked at Marriott full-time for more than 5 years

    Pros

    Work/personal life balance
    Community Outreach
    Benefits (hotel discounts, especially)
    Flexibility

    Cons

    Compensation in relation to your individual contributions
    Management's inability to deal with employee conflict

    Advice to ManagementAdvice

    Managers should be forced to attend mandatory training on an annual basis. Some managers have favorites who they cater to and others are so aloof that they don't know what is going on within their departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Marriott is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecommunications Technician  in  Washington, DC
    Current Employee - Telecommunications Technician in Washington, DC

    I have been working at Marriott full-time for more than 10 years

    Pros

    Marriott is a great company to work for. Terrific people to work with in the different departments and also able to learn new skills in other departments with a great opportunity to advance in the company.

    Cons

    while rewarding work it is also challenging to do your job with so many employees and guest of the hotel that you have to maneuver around in order to complete your work.

    Advice to ManagementAdvice

    Communicate with employees more to let them know the path of the company and the changes that are going on with the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Intern at Corporate Tax Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Corporate Tax Department  in  Bethesda, MD
    Former Employee - At Corporate Tax Department in Bethesda, MD

    I worked at Marriott as an intern for less than a year

    Pros

    Good work environment. My supervisors were willing to teach and help if you ask. They take good care of their employer, and it is a very positive and supportive environment, with good compensation. In return, I was motivated to work hard.

    Cons

    Strict deadlines due to the nature of the tasks. The IT department is not the easiest to work with, not the most responsive.

    Recommends
    No opinion of CEO
  11.  

    Borderline cult , good systems and processes , mediocre talent

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Manager  in  McLean, VA
    Former Employee - Senior Sales Manager in McLean, VA

    I worked at Marriott full-time for more than a year

    Pros

    The systems and processes, the size of the company

    Cons

    Mediocre culinary and service talent

    Advice to ManagementAdvice

    Have higher standards

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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