Marsh

  usa.marsh.com
  usa.marsh.com

Marsh Reviews

Updated December 15, 2014
Updated December 15, 2014
145 Reviews
3.1
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Zaffino
36 Ratings

Review Highlights

Pros
  • Nice people, flexible schedules allowing for work life balance (in 10 reviews)

  • Good benefits, colleagues and collaboration across departments (in 11 reviews)


Cons
  • Very heavy workload, no work life balance (in 5 reviews)

  • Upper management was changed without warning and layoffs came out of the blue (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    You have been warned... Not the company it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time (more than 10 years)

    Pros

    Great people to work with, however, anyone that is worth anything is so overworked and burnt out, that mentoring and support no longer exist. Coming in fresh you should be able to get paid well, but make sure it's generous as you'll never see another decent raise again. Good benefits, but costs keep rising as Marsh continues to chip away at employee benefits to keep that stock price up. There are only two reasons to work here - for the money (make sure you get it) and the experience of working for a large, segmented broker (if you have experience - really do move on).

    Cons

    So much red tape. So many systems that just plain suck. No appreciation for those working over 100% capacity - no matter how many accounts you handle, Marsh will think you can handle more. Unless of course, you are extremely mediocre and allowed to coast, which sadly, there are still plenty of those. Don't come here if you are above average or actually have any worthwhile experience. Morale is so bad - lots of folks in their late 50's counting down the days until they can escape this company. I've seen several colleagues in actual tears from the stress which management then holds against them as "not being cut out for this business". Upper management is still a boys club and if you are a woman and/or a minority be prepared for a long battle to the top - cause you'll never get there.

    Advice to ManagementAdvice

    So many promises that could never be delivered... There's a reason so many awesome, long-term employees are leaving in droves (I was one of them)...it sucks working at Marsh and it was not always that way. Bring back the humanity that is so lacking these days - employees are people not machines...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Terrible and you will feel like you're accomplishing nothing daily

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marsh

    Pros

    There really are none, discounted food? If you get lucky, your manager may actually want to train you. Good de minimis fringes

    Cons

    Company does nothing right, low pay and no responsibility, oftentimes you will find employees just sitting around chatting doing nothing because they have nothing to do

    Advice to ManagementAdvice

    Learn to trust and compensate your employees, stop making managers managers because they know the CEO

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Wow - And I thought it was just New Zealand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Broker in Auckland (New Zealand)
    Former Employee - Insurance Broker in Auckland (New Zealand)

    I worked at Marsh full-time (more than 3 years)

    Pros

    There is very little Pro's about this company:
    * It did pay for me to get a qualification (even though it's only recognized in Australia and not NZ)
    *Due to complete lack of systems, everything is run through Excel which meant I got plenty of good experience with spreadsheets

    Cons

    Where to begin........
    * Acute Staffing shortages in the 4 years I worked for them that they thought they could fix with 3 month fixed term contracts (Completely forgetting that we have to train them only for them to leave)

    * Terrible management at all levels, they seem to only hire incompetent managers who come in, want to put their stamp on things and then leave the practice in a worse state than it was when they came because they never bothered to listen to the staff and it all turns to custard.

    * Pay increases and bonuses are non-existent in the lower levels

    * Don't recognize hard working staff or reward them. They only seem to reward higher management who do none of the work.

    * No training plans in place at all for new staff or for career progression. Their greater good training is a joke.

    * Non existent HR - Seriously....no one can ever get ahold of them, let alone get a resolution to any grievances.

    * Expect to work 12 hour days just to try and keep on top of work. Low moral.

    * Senior management, HR management and CEO are all in bed together so you can't escalate any issues with senior people.

    * Finance department is awful. Regularly misplaced money against the wrong policies. Literally had to email them every single time a payment came in to make sure it got put in the right place. Spent hours doing their job and sorting out mistakes. Product of cost cutting.

    * Treat you as a number. Your dispensable no matter how much knowledge you bring to the company. Seem to make people redundant who have the knowledge and skills and keep the idiots who do no work.

    This company is all about cost cutting to the extreme, absolutely no vision or direction except "we've got to get more money than last year". If they don't meet new business targets, staff are cut to make up the costs.

    Advice to ManagementAdvice

    How about you recognize that the people who keep your pay packet so good are the people doing the bulk of the work. We need to be recognized and rewarded. It's not rocket science....Stop being so short sighted with short term cost cutting and savings and actually invest if your staff. Keep your staff happy, they will be more productive and more likely to want to reach the targets which help the business grow. Stop the politics and bureaucracy and promote people who are competent and who have the knowledge

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Corrupted by outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Marsh full-time (less than an year)

    Pros

    Work Day start at 10 ends at 5

    Cons

    Business side outstanding.
    Company IT outsource all development and support.
    Outsourcing fail on epic scale.

    Advice to ManagementAdvice

    Quit or clean the house

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not a meritocracy by any measure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Marsh full-time (more than 3 years)

    Pros

    They have a subsidised Starbucks
    Some really talented colleagues

    Cons

    An indifferent HR function
    Many jobsworth 'company men'

    Advice to ManagementAdvice

    Promote people who are good at their jobs BEFORE they decide to leave the company AND promote talent ahead of family name, school of education, and time of service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Absolutely NO raises given in this company for years. Employees at all levels are treated as disposable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Marsh full-time (more than 8 years)

    Pros

    Midtown location of the NYC headquarter office. Name recognition of this large international company in the brokerage industry.

    Cons

    No raises. Low (if any) bonuses. No room for career advancement. Terrible management and abysmal leadership especially in FINPRO. Employee morale and motivation are extremely low. Diversity is dismal. Marsh has many corporate initiatives and programs in place but it is all just "form over substance" and a means to check the box from a compliance standpoint. Upper Management is an exclusively white old boys (and girls) club, consisting for the most part of people who are far from brilliant but who have mastered the game of politics. No one in management has a shred of humanity, empathy or compassion. Nor is anyone interested in cultivating the large numbers of under-utilized and under-appreciated talent in the company.

    Advice to ManagementAdvice

    PAY your people. Give them raises. Give them Bonuses. Make them feel valued rather than disposable.

    Start valuing the people who work hard and work well, rather than the ones who play politics.

    Place people who know how to manage in managerial positions and provide ongoing training for managers. Instead of wasting time and resources on bi-annual reviews that are merely form over substance, engage in 360 reviews and be open to constructive criticism from employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    This place will suck your soul out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX

    I worked at Marsh full-time (less than an year)

    Pros

    Some of the brokers were very helpful and I did learn a fair bit. Benefits were decent, vacation time was plentiful.

    Cons

    It was impossible to get a day off. My supervisor was unwilling to let me get one morning off to buy a house, but took two weeks off to go to Europe after half of our team quit. Often, he would swing by my desk before he left on for the weekend and pressure me to work weekends (just like the manager in "Office Space"). Training is terrible, and because the workload is so heavy new employees are given trial by fire. No one is happy at Marsh in Austin, and the work environment is miserable.

    Advice to ManagementAdvice

    Show some appreciation for the little guys, create a real training program and put a bit of thought into who you promote as a supervisor or team lead.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Too sales centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Mumbai (India)
    Current Employee - Assistant Vice President in Mumbai (India)

    I have been working at Marsh full-time (less than an year)

    Pros

    Decent work hours, good remuneration

    Cons

    Only focus on sales, no innovation

    Advice to ManagementAdvice

    Look beyond money as the differentiator to win deals!

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    No respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Sydney (Australia)
    Current Employee - Senior Project Manager in Sydney (Australia)

    I have been working at Marsh full-time (more than 8 years)

    Pros

    N O T H I N G

    Cons

    CIO, Program Manager, IT operation lead, team leaders (except idiots) all resigned.

    One day, 7 people were called into a meeting room and terminated by being given 10 mins to pack things and asked to leave the premises.

    They think people are numbers and figures to be disposed/recycled by replacing with the cheap off-shore. Their aim is not to build the foundation by integrating people, but make the quarterly number look good by sacking people and cutting expenses. There are in the game of cost cutting by sacrificing people. They will see the result in 3 years.

    Advice to ManagementAdvice

    Hopeless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    An Insurance Hoax- Dearborn, Michigan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Dearborn, MI
    Former Employee - Inside Sales Representative in Dearborn, MI

    I worked at Marsh full-time (less than an year)

    Pros

    - Free Gym Facility Onsite
    - decent pto
    -small location

    Cons

    unfriendly co-workers
    expensive heath insurance
    there are fifteen internet applications that you need to gain proficiency in. These are insurance carrier sites and internal employee sites. the salary is low under 35k and low morale. to top it off, there is a weird balance of high turnover and bitter old timers who dont like new hires. it was very disheartening. advancement opportunities were few and far between. i quit after less than six months

    Recommends
    Neutral Outlook
    No opinion of CEO

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