Marsh

usa.marsh.com

Marsh Reviews

Updated January 11, 2015
Updated January 11, 2015
150 Reviews
3.0
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Zaffino
38 Ratings

Review Highlights

Pros
  • Nice people, flexible schedules allowing for work life balance (in 10 reviews)

  • Good benefits, colleagues and collaboration across departments (in 11 reviews)


Cons
  • Very heavy workload, no work life balance (in 5 reviews)

  • Upper management was changed without warning and layoffs came out of the blue (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    You have been warned... Not the company it once was...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time (more than 10 years)

    Pros

    Great people to work with, however, anyone that is worth anything is so overworked and burnt out, that mentoring and support no longer exist. Coming in fresh you should be able to get paid well, but make sure it's generous as you'll never see another decent raise again. Good benefits, but costs keep rising as Marsh continues to chip away at employee benefits to keep that stock price up. There are only two reasons to work here - for the money (make sure you get it) and the experience of working for a large, segmented broker (if you have experience - really do move on).

    Cons

    So much red tape. So many systems that just plain suck. No appreciation for those working over 100% capacity - no matter how many accounts you handle, Marsh will think you can handle more. Unless of course, you are extremely mediocre and allowed to coast, which sadly, there are still plenty of those. Don't come here if you are above average or actually have any worthwhile experience. Morale is so bad - lots of folks in their late 50's counting down the days until they can escape this company. I've seen several colleagues in actual tears from the stress which management then holds against them as "not being cut out for this business". Upper management is still a boys club and if you are a woman and/or a minority be prepared for a long battle to the top - cause you'll never get there.

    Advice to ManagementAdvice

    So many promises that could never be delivered... There's a reason so many awesome, long-term employees are leaving in droves (I was one of them)...it sucks working at Marsh and it was not always that way. Bring back the humanity that is so lacking these days - employees are people not machines...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Was a great place to work, but went downhill fast...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Advisor in San Francisco, CA
    Former Employee - Client Advisor in San Francisco, CA

    I worked at Marsh full-time (more than 10 years)

    Pros

    Benefits and pension is great to have. Great employees to work with. Active in the community. Lives on brand name. Great PTO.

    Cons

    Little salary increases because of stagnant growth the past 5+ years due to poor management. Outdated variable compensation plan = little incentive to work harder. No sales team but pushes client advisors to grow revenue and be pro active to service clients. Clients no longer receive service they deserve. Overworked client advisors =low morale and loss of employees. Even the coffee sucks.

    Advice to ManagementAdvice

    Let experienced client advisors work and service clients without micromanaging them with constant internal workflows and meetings. Change the variable compensation plan. The culture should be one of doing the job freely without the feeling of working in a totalitarian state. Revenue will grow when the constant employee turn over stops.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Uncompetitive Pay &Dysfunctional HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Marsh full-time (more than 3 years)

    Pros

    Great Business/Company
    Good Work/Life Balance
    Good Benefits

    Cons

    Poor Management - political & bureaucratic
    Unable to source / attract / recognize true talent
    Lack of quality control
    Low pay

    Advice to ManagementAdvice

    Need to focus on quality of the work not the scorecard
    Engage 360 review at larger scale.

    Doesn't Recommend
    Positive Outlook
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  5. 1 person found this helpful  

    Big Girilla/Cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Los Angeles, CA
    Current Employee - Consultant in Los Angeles, CA

    I have been working at Marsh full-time (more than 5 years)

    Pros

    Very Professional Organization, Great reputation, room to grow if you are a super producer, must be able to sell

    Cons

    Can be cheap in allocating resources, uses substandard tech, such as blackberry, laptops. Expense policies are a hindrance and confining. Consulting practice of the business has to deal with policies meant for brokers.

    Advice to ManagementAdvice

    Separate the Consulting Practice from the Brokerage Practice in the organization. The revenue flow and effect of policies are different for each type of business. Many opportunities have been lost by the consulting practice because of policies designed for the Brokerage practice. The employees should physically stay in the same place.
    Look for way to improve technology and not go after the cheapest source. Do an overhaul off the expense reimbursement system so it's more user friendly and the policies are more flexible.

    Recommends
    Positive Outlook
  6.  

    Summer Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in Chicago, IL
    Former Employee - Summer Intern in Chicago, IL

    I worked at Marsh as an intern (less than an year)

    Pros

    -Excellent workplace
    -Great learning experience
    -Training programs are excellent

    Cons

    -Retention issues
    -Salaries possibly within company not as high as others

    Recommends
    Approves of CEO
  7.  

    Pleasant experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Los Angeles, CA
    Former Employee - Finance in Los Angeles, CA

    I worked at Marsh full-time (more than 5 years)

    Pros

    Excellent benefits, great pay.

    Cons

    High turnover rate at Senior Management level.

    Advice to ManagementAdvice

    Value talented and loyal employees. No room for advancement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Benefits declining, no room for advancement, overworked client advisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Advisor in Las Vegas, NV
    Current Employee - Client Advisor in Las Vegas, NV

    I have been working at Marsh full-time (more than 3 years)

    Pros

    Largest insurance broker. Specialized knowledge.

    Cons

    Benefits were once one of the best in the industry but becoming very expensive as of Jan 2015 and with little or no pay raises, pay is actually declining. Parking rates increasing. Huge push for more sales and asked to do more than ever. Client advisors are micromanaged even though they are exempt. Lots of recent turnover. Dinosaur technology.

    Advice to ManagementAdvice

    Take care of your employees. Give advisors the help they need to get the job done. Too many manager meetings with no real results. Be truthful, it goes a long way.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Associate Placement Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Placement Specialist in Chicago, IL
    Former Employee - Associate Placement Specialist in Chicago, IL

    I worked at Marsh full-time (more than 5 years)

    Pros

    Great benefits, lots of opportunities for continued education and movement within the firm if you are proactive, and many wonderful people/resources

    Cons

    Corporate environment, and your actual work gets lost in the amount of protocols to follow, constantly changing systems/programs, pay increases are tough to get, culture can be less than inspiring

    Advice to ManagementAdvice

    Incorporate peer reviews and skip reviews where colleagues get to provide feedback to their manager's manager. This will retain employees and curb poor management practices.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Too much red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time

    Pros

    Good people wanting to do the right thing, but the lawyers took control after Spitzer and it was impossible to get anything done. Good pay, pay for performance.

    Cons

    Way too much red tape and legal nonsense. Lots of large company bureaucratic crap. Little too arrogant about being Marsh.

    Advice to ManagementAdvice

    Let the workers work. Provide more incentives to cross sell between departments. Call fewer meetings and find tools to help with prospecting and selling.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great job but very un-sexy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Producer in New York, NY
    Current Employee - Producer in New York, NY

    I have been working at Marsh full-time (more than 3 years)

    Pros

    Good money, not a super high-pressure environment. You can stay there forever. On a bad day, it's like a pretty cool purgatory.

    Cons

    Unsexy, lots of cold calls, insurance industry is not that exciting. My boss looks like a greasy quaalude dealer from Long Island in the 1970s.

    Advice to ManagementAdvice

    Dress better.

    Recommends
    Neutral Outlook
    Approves of CEO

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