Marsh Reviews

Updated September 18, 2014
Updated September 18, 2014
129 Reviews
3.0
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Zaffino
26 Ratings

Review Highlights

Pros
  • Nice people, flexible schedules allowing for work life balance (in 9 reviews)

  • Good benefits, colleagues and collaboration across departments (in 10 reviews)


Cons
  • Very heavy workload, no work life balance (in 5 reviews)

  • Upper management was changed without warning and layoffs came out of the blue (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    If your department's NOI isn't stellar, your severance package may be on it's way from HR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager  in  San Antonio, TX
    Current Employee - Client Manager in San Antonio, TX

    I have been working at Marsh full-time for more than a year

    Pros

    PTO and Company Benefits for officers are very good - equal or better than industry standard. IT department and support does excellent job with keeping pace with change.

    Cons

    Upper Management changes what they want from their workforce as often as they change their wardrobe - with each season! Employees need some stability - constant upheaval at management level creates stress.

    Advice to ManagementAdvice

    Top Management is more worried about image and how Marsh looks from the outside instead of providing a nurturing environment for their workforce. Get back to the basics of providing excellent service to the client by retaining the devoted, long-term employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Should be so much better than it actually is...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time for more than 10 years

    Pros

    - Some of the best people in the industry work here
    - Leverage in the marketplace - great financial results for clients
    - Lots of opportunities to move departments/offices (as long as you are OK being responsible for your own career path)
    - Global network

    Cons

    - Internally focused vs client focused (and yes, clients are noticing)
    - So many procedures, forms, processes that getting actual work done is difficult - especially at the Client Rep level
    - Morale at an all-time low (and it's been low for years) as Marsh changes systems/processes AGAIN
    - Many of the best people are also the lowest paid. Being a long-time employee guarantees you will not be paid the same as someone who is hired fresh at the same level.
    - Local management cannot get anything done without NY approval
    - Continually claim that people are the best asset of the company but employees are overworked, underpaid, and unappreciated (and if you are exempt expected to work overtime in order to be recognized; or if non-exempt looked down upon for not being able to get all your work done within an 8.5 hour day)
    - Diversity initiative is laughable as it's all surface talk
    - Middle Market at Marsh is especially challenging as Marsh does not value mid-size clients the same as the Fortune 500's or the people that work on them.

    Advice to ManagementAdvice

    - Marsh should be the best company in the business given the talent of the people that work there, but the procedures and processes that take so much time away from actual broking for clients needs to be simplified and/or eliminated
    - Trust the employees - so many of the things pushed down on them has to do with the fact that Marsh does not trust employees to do the right thing
    - Staff up! Marsh is finally trying to fix the issue of being severely understaffed, but it may be too little too late
    - Too many things changing all at once right now - people are burned out and it's pushing people out the door

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great environment, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative  in  New York, NY
    Current Employee - Client Representative in New York, NY

    I have been working at Marsh full-time for less than a year

    Pros

    Great benefits, there is a lot of room for advancement, many young employees, ability to work with fortune 500 clients

    Cons

    insurance can sometimes be a little dry, workflow at different times of the year can be very inconsistent. Many highs and low in terms of amount of work on ones plate

    Advice to ManagementAdvice

    Stay focused, try to utilize internal network to the fullest

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good and getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Marsh full-time for more than a year

    Pros

    -Very smart colleagues that are easy to get along with
    -A lot of room to grow and move around the company
    -Decent benefits (and improving)
    -Management seems to reach out more to employees and values feedback
    -Very good for work life balance
    -Lots of company sponsored volunteer opportunities

    Cons

    -Compensation could be much better
    -Very rigid and formal culture
    -Could do better at retaining young talent

    Advice to ManagementAdvice

    Consider investing more on training for employees

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company to learn the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative  in  Seattle, WA
    Current Employee - Client Representative in Seattle, WA

    I have been working at Marsh full-time for more than a year

    Pros

    Friendly, hard-working people. Decent team environment.

    Cons

    Everyone is old, not much fun in the office. Easy to get lost in the mix, as the company as a whole is enormous.

    Advice to ManagementAdvice

    Don't really have any advice for upper management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    it's good place to work only if you are in the inner circle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh for more than 10 years

    Pros

    friendly environment, some opportunities to grow

    Cons

    management cares more about cutting expenses even though the company is very profitable than treating its employees fairly.

    Advice to ManagementAdvice

    there needs to be a balance between improve shareholder value and treating your employees fairly especially those who have been loyal to the company for many years

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Wrong time to be a young professional here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Representative  in  Chicago, IL
    Former Employee - Client Representative in Chicago, IL

    I worked at Marsh full-time for more than 3 years

    Pros

    Lots of opportunities.
    Age doesn't restrict your responsibility level.
    Company changes will make it a top level firm once implemented.

    Cons

    Tends to be a boys-club.
    Job responsibilities currently changing.

    Recommends
    Approves of CEO
  9.  

    Great employer to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Vice President  in  Delhi, NY
    Former Employee - Assistant Vice President in Delhi, NY

    I worked at Marsh full-time for more than 5 years

    Pros

    Freedom to work is a great asset. I would love to go back if they improve the compensation policy. One place where age is not a criterion for responsibility.

    Cons

    Whimsical, very driven by one person's whim, more than merit, fitmant is regarded and awareded. Boot lickers tend to get better deals here too.

    Advice to ManagementAdvice

    Professionalism

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Excellent People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at Marsh full-time for more than 3 years

    Pros

    1. Excellent, professional colleagues
    2. Reinvigorated leadership
    3. Focus on client service and growth
    4. Increasingly inclusive and seriously promote diversity (ethnic, perspectives, etc)

    Cons

    1. Internal politics can be challenging
    2. Below industry compensation

    Advice to ManagementAdvice

    Get out among the rank and file to understand their reality

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good, Stable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Specialist  in  Austin, TX
    Former Employee - Data Entry Specialist in Austin, TX

    I worked at Marsh full-time for less than a year

    Pros

    Very stable company. Good atmosphere, with a sincere non-assuming feeling.

    Cons

    Too much emphasis on metrics and the actual time taken to complete a task, in the use of Siebel time management program.

    Advice to ManagementAdvice

    Put the emphasis back on what is actually accomplished daily by an employee and less on the metrics of the time it took to accomplish that task. Less micromanaging and more seeing the big picture would improve the bottom line of this company.

    Hire a business consultant to troubleshoot your training program for the role of Certificate Specialist in order to find out the reason for the high turnover rate in the classroom/ work setting and how it is affecting your operations budget and company morale and reputation. Hire an experienced, articulate person specifically for the role of first point of contact for the Data Entry department, so the data entry specialists can concentrate fully on their job and a more professional impression of the company in general will be experienced by clients and customers calling in.

    Recommends
    Positive Outlook
    Approves of CEO

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