Marsh

  usa.marsh.com
  usa.marsh.com

Marsh Reviews

Updated December 20, 2014
Updated December 20, 2014
146 Reviews
3.1
146 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Zaffino
37 Ratings

Review Highlights

Pros
  • Nice people, flexible schedules allowing for work life balance (in 10 reviews)

  • Good benefits, colleagues and collaboration across departments (in 11 reviews)


Cons
  • Very heavy workload, no work life balance (in 5 reviews)

  • Upper management was changed without warning and layoffs came out of the blue (in 6 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Absolutely NO raises given in this company for years. Employees at all levels are treated as disposable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Marsh full-time (more than 8 years)

    Pros

    Midtown location of the NYC headquarter office. Name recognition of this large international company in the brokerage industry.

    Cons

    No raises. Low (if any) bonuses. No room for career advancement. Terrible management and abysmal leadership especially in FINPRO. Employee morale and motivation are extremely low. Diversity is dismal. Marsh has many corporate initiatives and programs in place but it is all just "form over substance" and a means to check the box from a compliance standpoint. Upper Management is an exclusively white old boys (and girls) club, consisting for the most part of people who are far from brilliant but who have mastered the game of politics. No one in management has a shred of humanity, empathy or compassion. Nor is anyone interested in cultivating the large numbers of under-utilized and under-appreciated talent in the company.

    Advice to ManagementAdvice

    PAY your people. Give them raises. Give them Bonuses. Make them feel valued rather than disposable.

    Start valuing the people who work hard and work well, rather than the ones who play politics.

    Place people who know how to manage in managerial positions and provide ongoing training for managers. Instead of wasting time and resources on bi-annual reviews that are merely form over substance, engage in 360 reviews and be open to constructive criticism from employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    This place will suck your soul out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certificate Specialist in Austin, TX
    Former Employee - Certificate Specialist in Austin, TX

    I worked at Marsh full-time (less than an year)

    Pros

    Some of the brokers were very helpful and I did learn a fair bit. Benefits were decent, vacation time was plentiful.

    Cons

    It was impossible to get a day off. My supervisor was unwilling to let me get one morning off to buy a house, but took two weeks off to go to Europe after half of our team quit. Often, he would swing by my desk before he left on for the weekend and pressure me to work weekends (just like the manager in "Office Space"). Training is terrible, and because the workload is so heavy new employees are given trial by fire. No one is happy at Marsh in Austin, and the work environment is miserable.

    Advice to ManagementAdvice

    Show some appreciation for the little guys, create a real training program and put a bit of thought into who you promote as a supervisor or team lead.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great people, large matrixed organization, lots of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Marsh full-time (more than 5 years)

    Pros

    great people, large company means lots of resources, great mentors, opportunity for advancement, largest broker in industry, exposure to lots in the industry

    Cons

    rate race, little loyalty from management, devotion to cutting costs has resulted in workers doing more with less

    Advice to ManagementAdvice

    Reward employees for hard work

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Vice President - GIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Hoboken, NJ
    Former Employee - Senior Vice President in Hoboken, NJ

    I worked at Marsh full-time (more than 5 years)

    Pros

    Nothing that can invite the top talent but good for pedestrian and mediocre talent. The place can really become nice to work if the current top management is fired and new set of leadership is brought that has hands on knowledge and are technical and also respect the IT resources.

    Cons

    Very weak IT management, no vision, top management laced with insecurity, mantra applied "award the mediocrity and suppress the meritocracy", filled with "yes sir" culture. Highly disorganized with the leaders having no clue how to run and IT organization.

    Advice to ManagementAdvice

    Fire the top IT management and flatten the organization of hierarchy. Top management pay and bonus should be directly linked to the performance and they should be held responsible

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    If your department's NOI isn't stellar, your severance package may be on it's way from HR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager in San Antonio, TX
    Current Employee - Client Manager in San Antonio, TX

    I have been working at Marsh full-time (more than an year)

    Pros

    PTO and Company Benefits for officers are very good - equal or better than industry standard. IT department and support does excellent job with keeping pace with change.

    Cons

    Upper Management changes what they want from their workforce as often as they change their wardrobe - with each season! Employees need some stability - constant upheaval at management level creates stress.

    Advice to ManagementAdvice

    Top Management is more worried about image and how Marsh looks from the outside instead of providing a nurturing environment for their workforce. Get back to the basics of providing excellent service to the client by retaining the devoted, long-term employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Should be so much better than it actually is...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time (more than 10 years)

    Pros

    - Some of the best people in the industry work here
    - Leverage in the marketplace - great financial results for clients
    - Lots of opportunities to move departments/offices (as long as you are OK being responsible for your own career path)
    - Global network

    Cons

    - Internally focused vs client focused (and yes, clients are noticing)
    - So many procedures, forms, processes that getting actual work done is difficult - especially at the Client Rep level
    - Morale at an all-time low (and it's been low for years) as Marsh changes systems/processes AGAIN
    - Many of the best people are also the lowest paid. Being a long-time employee guarantees you will not be paid the same as someone who is hired fresh at the same level.
    - Local management cannot get anything done without NY approval
    - Continually claim that people are the best asset of the company but employees are overworked, underpaid, and unappreciated (and if you are exempt expected to work overtime in order to be recognized; or if non-exempt looked down upon for not being able to get all your work done within an 8.5 hour day)
    - Diversity initiative is laughable as it's all surface talk
    - Middle Market at Marsh is especially challenging as Marsh does not value mid-size clients the same as the Fortune 500's or the people that work on them.

    Advice to ManagementAdvice

    - Marsh should be the best company in the business given the talent of the people that work there, but the procedures and processes that take so much time away from actual broking for clients needs to be simplified and/or eliminated
    - Trust the employees - so many of the things pushed down on them has to do with the fact that Marsh does not trust employees to do the right thing
    - Staff up! Marsh is finally trying to fix the issue of being severely understaffed, but it may be too little too late
    - Too many things changing all at once right now - people are burned out and it's pushing people out the door

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great environment, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative in New York, NY
    Current Employee - Client Representative in New York, NY

    I have been working at Marsh full-time (less than an year)

    Pros

    Great benefits, there is a lot of room for advancement, many young employees, ability to work with fortune 500 clients

    Cons

    insurance can sometimes be a little dry, workflow at different times of the year can be very inconsistent. Many highs and low in terms of amount of work on ones plate

    Advice to ManagementAdvice

    Stay focused, try to utilize internal network to the fullest

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good and getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Marsh full-time (more than an year)

    Pros

    -Very smart colleagues that are easy to get along with
    -A lot of room to grow and move around the company
    -Decent benefits (and improving)
    -Management seems to reach out more to employees and values feedback
    -Very good for work life balance
    -Lots of company sponsored volunteer opportunities

    Cons

    -Compensation could be much better
    -Very rigid and formal culture
    -Could do better at retaining young talent

    Advice to ManagementAdvice

    Consider investing more on training for employees

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company to learn the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative in Seattle, WA
    Current Employee - Client Representative in Seattle, WA

    I have been working at Marsh full-time (more than an year)

    Pros

    Friendly, hard-working people. Decent team environment.

    Cons

    Everyone is old, not much fun in the office. Easy to get lost in the mix, as the company as a whole is enormous.

    Advice to ManagementAdvice

    Don't really have any advice for upper management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    it's good place to work only if you are in the inner circle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh (more than 10 years)

    Pros

    friendly environment, some opportunities to grow

    Cons

    management cares more about cutting expenses even though the company is very profitable than treating its employees fairly.

    Advice to ManagementAdvice

    there needs to be a balance between improve shareholder value and treating your employees fairly especially those who have been loyal to the company for many years

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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