Marsh Reviews

Updated October 23, 2014
Updated October 23, 2014
133 Reviews
3.0
133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Zaffino
29 Ratings

Review Highlights

Pros
  • Nice people, flexible schedules allowing for work life balance (in 9 reviews)

  • Good benefits, colleagues and collaboration across departments (in 10 reviews)


Cons
  • Very heavy workload, no work life balance (in 5 reviews)

  • Upper management was changed without warning and layoffs came out of the blue (in 7 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Great people, large matrixed organization, lots of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Marsh full-time (more than 5 years)

    Pros

    great people, large company means lots of resources, great mentors, opportunity for advancement, largest broker in industry, exposure to lots in the industry

    Cons

    rate race, little loyalty from management, devotion to cutting costs has resulted in workers doing more with less

    Advice to ManagementAdvice

    Reward employees for hard work

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Overal bad experience due to immediate superior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Assistant in Montreal, QC (Canada)
    Former Employee - Insurance Assistant in Montreal, QC (Canada)

    I worked at Marsh full-time (more than an year)

    Pros

    Most team members were amazing

    Cons

    Several team members with mental health issues seriously intervening in quality of work and human relations made everyday work very difficult.

    Advice to ManagementAdvice

    Do not put team management responsibility in the hands of managers who have no ability or will to properly run a team.

    Encourage independent thinking and reward effort with advancement opportunities.

    Get rid of employees with mental health issues when work is impacted or find ways to encourage them to constructively improve.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    If your department's NOI isn't stellar, your severance package may be on it's way from HR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager in San Antonio, TX
    Current Employee - Client Manager in San Antonio, TX

    I have been working at Marsh full-time (more than an year)

    Pros

    PTO and Company Benefits for officers are very good - equal or better than industry standard. IT department and support does excellent job with keeping pace with change.

    Cons

    Upper Management changes what they want from their workforce as often as they change their wardrobe - with each season! Employees need some stability - constant upheaval at management level creates stress.

    Advice to ManagementAdvice

    Top Management is more worried about image and how Marsh looks from the outside instead of providing a nurturing environment for their workforce. Get back to the basics of providing excellent service to the client by retaining the devoted, long-term employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Should be so much better than it actually is...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh full-time (more than 10 years)

    Pros

    - Some of the best people in the industry work here
    - Leverage in the marketplace - great financial results for clients
    - Lots of opportunities to move departments/offices (as long as you are OK being responsible for your own career path)
    - Global network

    Cons

    - Internally focused vs client focused (and yes, clients are noticing)
    - So many procedures, forms, processes that getting actual work done is difficult - especially at the Client Rep level
    - Morale at an all-time low (and it's been low for years) as Marsh changes systems/processes AGAIN
    - Many of the best people are also the lowest paid. Being a long-time employee guarantees you will not be paid the same as someone who is hired fresh at the same level.
    - Local management cannot get anything done without NY approval
    - Continually claim that people are the best asset of the company but employees are overworked, underpaid, and unappreciated (and if you are exempt expected to work overtime in order to be recognized; or if non-exempt looked down upon for not being able to get all your work done within an 8.5 hour day)
    - Diversity initiative is laughable as it's all surface talk
    - Middle Market at Marsh is especially challenging as Marsh does not value mid-size clients the same as the Fortune 500's or the people that work on them.

    Advice to ManagementAdvice

    - Marsh should be the best company in the business given the talent of the people that work there, but the procedures and processes that take so much time away from actual broking for clients needs to be simplified and/or eliminated
    - Trust the employees - so many of the things pushed down on them has to do with the fact that Marsh does not trust employees to do the right thing
    - Staff up! Marsh is finally trying to fix the issue of being severely understaffed, but it may be too little too late
    - Too many things changing all at once right now - people are burned out and it's pushing people out the door

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great environment, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative in New York, NY
    Current Employee - Client Representative in New York, NY

    I have been working at Marsh full-time (less than an year)

    Pros

    Great benefits, there is a lot of room for advancement, many young employees, ability to work with fortune 500 clients

    Cons

    insurance can sometimes be a little dry, workflow at different times of the year can be very inconsistent. Many highs and low in terms of amount of work on ones plate

    Advice to ManagementAdvice

    Stay focused, try to utilize internal network to the fullest

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good and getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Marsh full-time (more than an year)

    Pros

    -Very smart colleagues that are easy to get along with
    -A lot of room to grow and move around the company
    -Decent benefits (and improving)
    -Management seems to reach out more to employees and values feedback
    -Very good for work life balance
    -Lots of company sponsored volunteer opportunities

    Cons

    -Compensation could be much better
    -Very rigid and formal culture
    -Could do better at retaining young talent

    Advice to ManagementAdvice

    Consider investing more on training for employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company to learn the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative in Seattle, WA
    Current Employee - Client Representative in Seattle, WA

    I have been working at Marsh full-time (more than an year)

    Pros

    Friendly, hard-working people. Decent team environment.

    Cons

    Everyone is old, not much fun in the office. Easy to get lost in the mix, as the company as a whole is enormous.

    Advice to ManagementAdvice

    Don't really have any advice for upper management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Stable, growing and rewarding work place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Bangalore (India)
    Current Employee - Vice President in Bangalore (India)

    I have been working at Marsh full-time (more than 5 years)

    Pros

    Market Leader
    Strong brand name
    Learning opportunities
    Quality Comp & Benefits
    Sales Incentives
    Global Exposure
    Great work life balance

    Cons

    Stretched decision making
    PMS has to be more objective and accountability higher
    Hierarchies not well defined
    Job rotation and mobility is low

    Advice to ManagementAdvice

    Org structure needs to be worked upon to create a strong second line.
    Invest on strong employee engagement and leadership development processes.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    it's good place to work only if you are in the inner circle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marsh (more than 10 years)

    Pros

    friendly environment, some opportunities to grow

    Cons

    management cares more about cutting expenses even though the company is very profitable than treating its employees fairly.

    Advice to ManagementAdvice

    there needs to be a balance between improve shareholder value and treating your employees fairly especially those who have been loyal to the company for many years

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Mexico City (Mexico)
    Current Employee - Vice President in Mexico City (Mexico)

    I have been working at Marsh full-time (more than 3 years)

    Pros

    I really enjoyed my time at Marsh and all development opportunities I found there

    Cons

    Some more emphasis in training would be great

    Recommends
    Positive Outlook
    Approves of CEO

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