Marshalls

  www.marshallsonline.com
  www.marshallsonline.com
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Marshalls Reviews

Updated September 19, 2014
Updated September 19, 2014
417 Reviews
2.8
417 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marshalls President & CEO Carol Meyrowitz
Carol Meyrowitz
141 Ratings

Review Highlights

Pros
  • Flexible schedule for part-timers going to school (in 17 reviews)

  • Works as a easy part time job but there is very little potential for growth (in 15 reviews)


Cons
  • Very low pay : raise did not roll over with minimum wage hike (in 37 reviews)

  • You will be bombarded every FIVE MINUTES to see if you got them a credit card or not (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Inefficiency At Its Finest, All While Promoting Less Than Mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Marshalls part-time for more than 3 years

    Pros

    Other individuals stuck in the full time hours, but part time employment position bonded over our mutual company hatred.
    Friendships with employees who stick around longer than three months
    There are always closing shifts available due to the unreasonably tolerant call-out policy
    Time off is guaranteed for holidays if you ask off a year in advance
    There are always shifts available on holidays due to the unreasonably tolerant call out policy
    45 minute lunches

    Cons

    Compensation is well below industry average. No matter what your experience is, expect to start out somewhere VERY close to minimum wage and be expected to be thankful for it.
    Time off is ridiculously hard to get, better ask off at least 6 months in advance to beat out preferential treatment for any teen mom or full time employee
    If you are unfortunate enough to have to work a holiday, expect the day to be even worse when two or three part time high schoolers call out simply because they didn't get the day off as well
    45 minute lunches for staff while management takes over an hour to hour and a half
    Sink or swim training on everything, as a part time employee (working full time hours) I found myself training people a few months newer than me, rather than the managers actually doing their jobs
    A majority of fulll time employees at my specific store had been employed for 15+ years and could still not seem to perform job duties or follow company policy
    Supervisors who want to be managers are the norm, this comes with ego and all
    The store discount is laughable, 10% barely covers anything over state tax, and then you are expected to be grateful when the quarterly 20% discount day comes around
    Employee theft is almost more common than theft from cuustomers, but since most stores do not employ loss prevention in a scrooge-like manner for corporate to save a few bucks, it is up to the associates to prevent or report it
    You can literally have a supervisor scream obscenities at you over the headset and HR will still not get involved
    Do not ever expect a promotion if you are more than competent at your position, you will remain whatever you started out as, while others get promoted because "they aren't useful enough to be anything else." - I still don't understand this logic
    Cashiers are supposed to be only cashiers while floor associates are only to be called up during very desperate times, this is ignored and tasks do not get accomplished for it
    You have to be caught redhanded for theft before being fired is even an option on the table
    When asking for a raise you pretty much need to save a life for anything you say to not be replied to with "but that is part of your job"
    Yearly raises come as a part of your yearly review, do not expect to break the next dollar marker for 5 years if you're lucky
    Supervisors are required to work one full weekend a month, but this gets overlooked and the full time employees begin to forget how hard it is to close a saturday night, and develop unrealistic expectations
    Pushing credit cards is the top priority of corporate and management, nothing else you do matters as much as that

    Advice to ManagementAdvice

    Consider more ways to show appreciation for your part time employees specifically, the full time employees may be there more hours a week, but they also get perks that part timers do not (such as pto and ridiculous favorable treatment)
    While it is promoted as a store family, not everyone fits the bill and need to be let go every now and then
    Increase starting wages for those with experience or education, a college junior and high school junior probably should not start out at the same rate of pay
    Apply severe scrutiny to the productivity and efficiency of supervisors, often they have become comfortable in their position and become ineffective, too many chances to change reinforces this behavior and is bad for morale
    Don't assume that because a store does well for the year that there is not a management problem, customers may not be effected, but staff certainly are
    Stop pushing credit cards so insanely hard, most of the customers are put off by the constant hassle that is called "customer servicing" by management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I like marshalls the clothes are great.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marshalls

    Pros

    I like being around customers and helping them. meeting new people all the time is great.

    Cons

    The manager of my department is always yelling, talking down to me, and calling me out to everyone at work.

    Advice to ManagementAdvice

    Don't let managers talk to the employees in a rude manner.

  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Lake Charles, LA
    Former Employee - Sales Associate/Cashier in Lake Charles, LA

    I worked at Marshalls part-time for less than a year

    Pros

    The compensation was moderate.

    Cons

    Many of the staff were felons, the management was terrible, the turnover rate was sky high, and the customers were out of luck if then genuinely needed help. The lack of organization from management caused serious issues with schedules and employees are hardly considered.

    Advice to ManagementAdvice

    Get new lower level management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Marshalls full-time for more than 10 years

    Pros

    Hours are nice, they don't try to kill you

    Cons

    To many checklists for managers to complete weekly
    Theft is a problem with grab and runs and employees can't do anything about it or you'll get fired!

    Advice to ManagementAdvice

    Rethink return policy, get some lp

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not worth working for Marshalls, just tell the truth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Marshalls full-time for more than a year

    Pros

    To tell you guys the truth I can not think of one

    Cons

    Moving up in this company is very challenging. I wish people would just tell the truth about this company please.

    Advice to ManagementAdvice

    Management please don't act like you own the store... I would like to see more people tell the truth on this site or on others so they can wake this company up... one more thing, don't just hire 19 year old kids

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    If retail is for you, you might enjoy this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Marshalls part-time for less than a year

    Pros

    Co-workers
    SOME of the customers
    Good work life balance (as they don't give you many hours anyway)
    Nice clothes
    Some gorgeous shoes (if you're a shoe kind of person)

    Cons

    The management sucked. They were very nice to me at first but then it turned into hell for me. They cut my hours down to just one day...there's no way in hell I could live off that paycheck even if I tried! The discount sucks and for what we deal with as Sales Associates, I think we deserve more than $8 an hour.

    Advice to ManagementAdvice

    My advice to management is to get off your high horse. You are no better than the sales associates or stock associates that work at your stores. You are easily replaceable and as soon as you realize that, you'd have a better relationship with your employees. They wouldn't dislike you as much. Remember, it's because of us why you even get to keep your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Profits Over People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Coordinator  in  Lithonia, GA
    Current Employee - Merchandise Coordinator in Lithonia, GA

    I have been working at Marshalls full-time for more than 8 years

    Pros

    Convenient location, paid weekly, consistently busy, friendly and understanding co workers and interesting interactions with regular customers.

    Cons

    The pay is awful for the amount of work required. Coordinators are overloaded with work and are expected to oversee several departments in addition to working layaway and cashiering. Coordinators are consistently used to do managerial duties such as training and overseeing the running of the store and customer service, while managers sit in the office all day doing absolutely nothing and are not compensated for their work. Coordinators are definitely overworked and severely underpaid. As a full time associate you are scheduled 30-32 hours a week and expected to finish a workload that requires at least 40 hours a week to complete. Unrealistic daily goals set for selling a store credit card that is one of the worst cards in the industry. Management does not appreciate good loyal workers. Managers like to write up workers for petty infractions. Communication among managers with their staff is minimal. Managers are only concerned with store profits and achieving sales and credit goals because it means big bonuses for them at the end of the year. In other words, managers reap the benefits off the hard work of their workers yet do not share that money with the people, particularly the full time staff and Coordinators who make it possible. Time off is honored but the days you can have time off is limited. Majority of holidays and weeks throughout the summer and fall are blocked out to request time off. The insurance offers minimal dental benefits and is expensive. Security in store is lax and most often store associates are expected to act as security to deter theft. Never enough staff to get daily duties done. Always cutting hours to save on payroll yet still expect to have all work done on a daily basis. Promise to promote associates but either never do or are slow about doing so. Raises are terrible and reviews are done in a way so that you are guaranteed to get a poor raise even if you do an excellent job.

    Advice to ManagementAdvice

    Management needs to communicate better with its staff. Appreciate the hard work and dedication of your employees as opposed to seeing this as a threat to your job. Interact and support your coordinators as they are the backbone of your store. When employees speak up about unfair practices do not retaliate by cutting their hours or demoting them. Managers need a course in business professionalism. Learn how to talk to your staff and treat them with the same amount of respect they give you as opposed to talking down and berating them on the sales floor and in front of customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Uncooperative and double standards

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Dallas, TX
    Former Employee - Assistant Manager in Dallas, TX

    I worked at Marshalls full-time for more than 8 years

    Pros

    great store employees. good vacation pay. Overall a friendly environment at store level.

    Cons

    There is a lack of leadership with higher management at the district manager and regional manager level. They communicate amongst themselves, not to store level staff to provide direction. Double standards, ethnic and homophobic discrimination.

    Advice to ManagementAdvice

    Managers should work harder at training and developing their assistant managers. And they should take ownership for their own mistakes as opposed to blaming lower level managers and staff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Not an Ideal Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Marshalls full-time for less than a year

    Pros

    Being surrounded by great merchandise and benefits.

    Cons

    The store Manager was very disrespectful and manipulative to anyone below her. Turn over rate was high and because of this the work got dumped on the Assistant Manager's plate, while the SM sat back and relaxed.The company makes it hard to get rid of bad employees, but easy for good employees to want to leave. The amount of work expected out of employees is ridiculous, especially for only paying minimum wage.

    Advice to ManagementAdvice

    If you are an Assistant Manager and are having problems with your Store Manager use the hotline to place complaints, don't worry about creating an awkward situation, speak up! As for Store Managers, help your Assistant Mangers out if needed, don't dump everything on them. Care about your employees success and they will care about yours! Lastly, for zone managers continue to engage with employees and offer additional incentives for employee who call the hotline with in a certain time frame, so you can really gauge what is going on in the store. Offer a gift card that will be mailed to their house so feedback stays anonymous. The money spent on this will save you way more money latter by avoiding high turnover rates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Impossible workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Paterson, NJ
    Former Employee - Assistant Manager in Paterson, NJ

    I worked at Marshalls full-time for less than a year

    Pros

    Discount, friendly associates, pay was ok

    Cons

    With 80% part-time ratio it's impossible to complete any task unless it's extremely slow & no call outs (which call outs were at least 3/dy). Can't process & put to floor over 100 boxes in 8hrs & size a full dept & deep clean a full dept with staff only working 4-6hrs/dy-especially when staff must cover fitting rm/cashier die to call outs. Coordinators are completely over worked & under payed.Few stores have loss prevention so you're doing that too. Ridiculous security policy-throwing any type of paper with any writing in separate trash (God forbid you throw in regular trash) & different password for every separate computer system (i.e. 1 different for deposit,email,merch email,library). Mgmt schedule done poorly with all mgrs leaving @4 with no mid mgr (so if you're 1-CL you have to take dinner @3) or no lunch at all to try to get truck out. Poor scheduling over all & store manager gave no support to help with backed up work. Register systems & markdown system is completely out of date for such a profitable company.

    Advice to ManagementAdvice

    Support your assistant managers & coordinators better thru actions-not just talk. Manage schedule in way that reduces call outs by giving more hours to key closing staff. Listen to staff & make workload more equal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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