Marston's

  www.marstons.co.uk
  www.marstons.co.uk

Marston's Reviews

Updated November 24, 2014
Updated November 24, 2014
10 Reviews
2.8
10 Reviews
Rating Trends

Recommend to a friend
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Marston's CEO and Director Ralph Findlay
Ralph Findlay
2 Ratings

Employee Reviews

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  1.  

    Disappointed as offered vast experience in catering and being neglected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Keyholder Supervisor in Maidstone, England (UK)
    Current Employee - Keyholder Supervisor in Maidstone, England (UK)

    I have been working at Marston's full-time (more than an year)

    Pros

    Great keyholder programme, company discounts and benefits. Good training in new builds.

    Cons

    Not enough pay for keyholder supervisor, barely above minimum wage. 0 hours contracts, and gives no sense of achievement.

    Advice to ManagementAdvice

    Improve staff selection, do not have a biased opinion about your staff. Some of them do a genuine effort to improve and is not reviewed properly. As well as incentives can be more than a £10 highstreet voucher.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Slave Labour

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder Supervisor in Llanelli, Wales (UK)
    Current Employee - Key Holder Supervisor in Llanelli, Wales (UK)

    I have been working at Marston's full-time (more than an year)

    Pros

    I cannot think of anything positive about this firm

    Cons

    staff meal discount cut to 30 percent from fifty. no regular meal breaks, constantly short staffed as firm are to mean to pay staff. Wages always wrong, cant get back whats owed to you. Zero hour contracts, rotas changed at last minute without notice. No concern for staff welfare. Expected to run a kitchen and carvery with three chefs all day....Cant wait to get out of there...Avoid at all costs

    Advice to ManagementAdvice

    Treat your staff like people not machines. Say thank you for a job well done now and again. Dont swear at them. Get out of the office and do some real work in the pub.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Working at marstons inns

    Former Employee - Kitchen Staff in Corby (Belgium)
    Former Employee - Kitchen Staff in Corby (Belgium)

    I worked at Marston's as a contractor (less than an year)

    Pros

    None as you are told in interview you will receive all these benefits and you don't, management are awful.

    Cons

    too many to mention. Zero hour contracts no breaks constant changing of the benefits we recieve. Not handing out development books when you want to progress.

    Advice to ManagementAdvice

    Need more experience in running a restaraunt.

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  5.  

    Kitchen assistant

    Former Employee - Kitchen Assistant in London, England (UK)
    Former Employee - Kitchen Assistant in London, England (UK)

    I worked at Marston's full-time (more than an year)

    Pros

    It seems like a good company and I have a lot to contribute my skills.

    Cons

    I faced challenge every day in my career, one way to maintain job and mental stimulation .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great work environment, if you can handle the pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Liverpool, England (UK)
    Current Employee - Waiter in Liverpool, England (UK)

    I have been working at Marston's part-time (more than 3 years)

    Pros

    Work hours are so flexible and the contact with all manners of people provide great life skills. Senior staff will always back your decisions (I.D, complaints etc)

    Cons

    E-learning gets very tedious at times.

    Advice to ManagementAdvice

    More advertising for training would be a start. I know of people currently in further training, but they are few and I have had no mention of a chance.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Low paying and don't support their staff enough. Unsympathetic company who care more about figures than people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Retail Manager
    Current Employee - Licensed Retail Manager

    I have been working at Marston's full-time (more than 5 years)

    Pros

    Genuinely can't think of any at the moment. I suppose the Keyholder scheme is good.

    Cons

    Work life balance is impossible to achieve due to company expectations. Not enough praise or encouragement - very critical and nothing is ever good enough.

    Advice to ManagementAdvice

    Listen to your managers more - we're people, not numbers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Since joining the company I've been impressed by their on going interest in being a better place to work for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anon in Wolverhampton, England (UK)
    Current Employee - Anon in Wolverhampton, England (UK)

    I have been working at Marston's full-time (more than an year)

    Pros

    I feel that everyone in the business is approachable, regardless of their position in the company.
    Training Centre facilities and team
    Ongoing education and upskill
    Benefits package

    Cons

    The communication between teams is slow
    Afraid to get negative criticism
    Poor main website, doesn't portray the best that Marstons has to offer.

    Advice to ManagementAdvice

    Spend more time coaching and guiding people

    Positive Outlook
    No opinion of CEO
  9.  

    Marstons follow where others lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Retail Manager in Wolverhampton, England (UK)
    Current Employee - Licensed Retail Manager in Wolverhampton, England (UK)

    I have been working at Marston's full-time (more than 3 years)

    Pros

    Training package and career path very good

    Cons

    Old fashioned compared with competitors

    Advice to ManagementAdvice

    Listen, share, trust

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    overworked, underpaid, under appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bar Staff
    Former Employee - Bar Staff

    I worked at Marston's part-time (more than an year)

    Pros

    Good group of people who stuck together. % off drinks when off.

    Cons

    working for 12-13+ hours with very little break time, sometimes just one bit of food that we had to pay for and in some cases weren't allowed to sit down to eat (hiding in a corner eating your dinner when your starving is not nice) also just because were working through the night doesnt mean we dont need to eat, working regs are based on how long your working for not what time your working at! if im hungry at 1 in the morning because i started at 5 and haven't stopped running round since then its hardly surprising!. Rarely being allowed to go for a cigarette (every 4 hours). Regularly taking around £2500 in a night and getting paid £60 or so. getting in at 6 in the morning because they decide to go over everything and make you clean it all again (usually for no good reason). A few among many but the list goes on and on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good training for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter
    Current Employee - Waiter

    I have been working at Marston's full-time (less than an year)

    Pros

    Good trainee scheme for employees that wish to move up in the company

    Cons

    Unsociable hours - evenings and weekends.

    Advice to ManagementAdvice

    Upselling initiatives such as free cinema tickets are not much motivation.

    Recommends
    Positive Outlook
    No opinion of CEO

Marston's Photos

Anstey Coach & Horses Pub (Photo thanks to Geograph user The Bitterman, Some Rights Reserved)
Ashby de la Zouch White Hart Pub (Photo thanks to Geograph user The Bitterman, Some Rights Reserved)
Barwell Blacksmiths Arms Pub (Photo thanks to Geograph user The Bitterman, Some Rights Reserved)

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