Marston's Reviews

Updated July 16, 2015
18 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.5
Rating Trends
Recommend to a friend
Approve of CEO
Marston's CEO Ralph Findlay
Ralph Findlay
9 Ratings

18 Employee Reviews

Sort: Popular Rating Date
  1. All positive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder in Newbury, England (UK)
    Current Employee - Keyholder in Newbury, England (UK)

    I have been working at Marston's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good, flexible hours for everyone, holiday is well organised and rotas are organised well for it, very social as you are always with the customers, management are always looking after staff, making sure they are happy with the shifts and feel confident..

    Cons

    there is not very mainly cons when it comes to Marstons, other than the wage for an 18 year old is £5.13 which can be a slight bit of struggle if you are trying to move out or save up. other than that they are wonderful.

    Advice to Management

    maybe raise the minimum wage as staff can be working very late or very early so a little incentive is always lovely other than that they are wonderful.


  2. to big to care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Drayman in Wolverhampton, England (UK)
    Current Employee - Drayman in Wolverhampton, England (UK)

    I have been working at Marston's full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    cant think of any anymore

    Cons

    have got far to big and don't really care for their work force anymore

    Advice to Management

    stop killing your employees , they cannot work at full pace for 5 shifts they need to be able to catch their breath. you wonder why moral is so low ? GO ASK YOUR GUYS ON THE GROUND not your departmental heads they'll tell you its all rosey in the garden .


  3. Chef at marstons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Chef in Swadlincote, England (UK)
    Current Employee - Line Chef in Swadlincote, England (UK)

    I have been working at Marston's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team to work with, welcoming management, great job

    Cons

    I don't have any cons

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Keep away from this Company.

    • Career Opportunities
    • Comp & Benefits
    Current Employee - HGV Class I Driver/Drayman in Wolverhampton, England (UK)
    Current Employee - HGV Class I Driver/Drayman in Wolverhampton, England (UK)

    I have been working at Marston's

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very little,from a once great company-BANKS'S!!!!!!!!!!!!1

    Cons

    Incompetent management,who, are slave drivers with very little regard for their employees welfare,and a disregard for health and safety when it suits them.All this adds up to a poor morale within the workforce,and with it a reduction in productivity.The present middle management are costing the company £££££'s each .What would the shareholders think???

    Advice to Management

    Get your backsides in gear and listen to those at the bottom(production and distribution workers) It could make all the difference!


  6. being number

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Uttoxeter, England (UK)
    Current Employee - Chef in Uttoxeter, England (UK)

    I have been working at Marston's

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    paid always on time, double pay on Christmas

    Cons

    racism, absolute lack of recognition, disrespect, under rating, extremely unprofessionalism, unloyalty( double standards for different people), professional negligence

    Advice to Management

    would not advice anything "they already know everything" !


  7. Helpful (1)

    Fed up of Marstons!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wolverhampton, England (UK)
    Former Employee - Anonymous Employee in Wolverhampton, England (UK)

    I worked at Marston's

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    DISCOUNT CARD!! Holiday pay too!!!

    Cons

    Working every bank holiday and weekend!!!! Nobody get back to me from HR!!! Rubbish pay and very hard work!!!! No bonus even though I had worked for nearly 12 years with the company.

    Advice to Management

    Get in touch, listen to what your employees are saying, don't be robots!!!


  8. assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Bourton on the Water, England (UK)
    Former Employee - Assistant Manager in Bourton on the Water, England (UK)

    I worked at Marston's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none at all nothing thant new management wouldn't help

    Cons

    everything totally terrible to work for especially the management will be taking to court - unfair

    Advice to Management

    listen to people and stop taking sides


  9. Crap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Dunbar, Scotland (UK)
    Current Employee - Key Holder in Dunbar, Scotland (UK)

    I have been working at Marston's full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    20% off food, 30% off food on shift

    Cons

    Long hours, unappreciated, crap management

    Advice to Management

    Get real


  10. Only interested in property Acquisition.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pub Team Member in Manchester, England (UK)
    Current Employee - Pub Team Member in Manchester, England (UK)

    I have been working at Marston's full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Keyholder and Deputy Management programme are good for those interested in progressing through to run their own pub. There are always pubs available for experienced managers as well as those coming off the Deputy Manager's programme. Jobs feel pretty secure as long as you are prepared for changes. Area Manager and Head Office jobs seem exceptionally secure although I can't comment directly as I am a pub team member.

    Cons

    Only recently introduced 40 hour minimum hours for assistants/head Chefs, everyone above is salaried. All other staff are zero - hour. Benefits are extremely weak. I've never used my Marston's discount card as I don't have confidence in their weak brands when out and about with family, reward scheme is poor as many better offers are available online to everybody via groupon/wowcher and the like. On duty discount for meals is a pathetic 30%. This company also puts huge bias towards its area Managers, they can do no wrong and are protected at all levels in everything they do. Managers however, play the "football manager carousel" game and get hired and fired ten to the dozen. Employees raising grievances or appealing disciplinary decisions do not get taken seriously. Training is down to the individual house at team member level up to Assistant Manager and is hit and miss at best depending on your general manager. Training for new builds and major refurbs is quite good, but warning to prospective emplyees of a new build: they look to get rid of 60-75% of recruits before the end of their probation period and cream off the best ones. All in all the company's main drive is the acquisition of land. It isn't really interested in running a successful pub business, it is only interested in squeezing every margin for that last penny until they have the next £1M to build the next average pub next to a shopping centre.

    Advice to Management

    Start focusing on your businesses and teams, you are losing customer confidence as well as your best employees to better leisure companies. (Whitbread are in the Times Top 10).


  11. Disappointed as offered vast experience in catering and being neglected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder Supervisor in Maidstone, England (UK)
    Current Employee - Keyholder Supervisor in Maidstone, England (UK)

    I have been working at Marston's full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great keyholder programme, company discounts and benefits. Good training in new builds.

    Cons

    Not enough pay for keyholder supervisor, barely above minimum wage. 0 hours contracts, and gives no sense of achievement.

    Advice to Management

    Improve staff selection, do not have a biased opinion about your staff. Some of them do a genuine effort to improve and is not reviewed properly. As well as incentives can be more than a £10 highstreet voucher.



Showing 18 of 19 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.