Maryland Live Casino

  www.marylandlivecasino.com
  www.marylandlivecasino.com

Maryland Live Casino Reviews

Updated December 1, 2014
Updated December 1, 2014
32 Reviews
2.6
32 Reviews
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  1.  

    Great experience in a Casino

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Gm in Hanover, MD
    Former Employee - Restaurant Gm in Hanover, MD

    I worked at Maryland Live Casino full-time (more than an year)

    Pros

    great possibilities for advancement, super environement, great parking

    Cons

    Corporate to the max, long hours too many meetings distracting you from real work..

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
  2.  

    Forget having a life outside of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Table Dealer in Hanover, MD
    Current Employee - Table Dealer in Hanover, MD

    I have been working at Maryland Live Casino part-time (more than an year)

    Pros

    Its pays pretty good. I do enjoy working with everybody there. Quarterly bonuses and bonuses for perfect attendance and secret shops. Benefits are ok.

    Cons

    You have to work ALL holidays, If you work day shift you can forget spending time with your family. Inflexible schedule. Very stressful environment too as you get Secret shopped constantly and it affects not only your bonus but the bonus for your entire section. You literally can't have a bad day for fear of being written up. Also annoying is their point system. Doesn't matter if you call out because your deathly ill or simply need some personal time, you get pointed all the same. They even take your PTO for calling out. Double points for holidays. 10 points and you're fired. Good Luck on having to take a week of to get over your cold. broken leg. etc..

    Advice to ManagementAdvice

    Table Games Dealers are people too!

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Very unprofessional place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Maryland Live Casino full-time

    Pros

    Most co-workers are good to work with.
    Employee dining room is inexpensive
    They promote within.
    Onsite free health clinic

    Cons

    Pay very little yet spends lots of money on guests and they like to flaunt how much money they're bringing in while paying you poorly.

    24/7 work environment with no holidays. If you work a federal holiday, you don't get to make up for it by getting another day off. PTO is used for all leave, not just vacation, and you don't get much.

    Very high turnover.

    Most of the staff is unprofessional. The hallways are filled with employees that have no professional experience and are cursing and talking like they're on the streets. All levels of staff (Executives included) curse and talk unprofessionally.

    Health insurance is expensive and not great coverage.

    Advice to ManagementAdvice

    Take a sincere interest in your employees and realize it's not just about your players.

    Work more on bringing professionalism back to all levels of staff.

    Provide more PTO since it includes sick leave. And provide holidays or make up days.

    Pay better.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Slots in Hanover, MD
    Current Employee - Slots in Hanover, MD

    I have been working at Maryland Live Casino part-time (less than an year)

    Pros

    Meet interesting people
    Fun Atmosphere
    Coworkers
    Good pay for easy job

    Cons

    Poor Management
    Treated like children
    No consistency

    Doesn't Recommend
  6. 1 person found this helpful  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Maryland Live Casino

    Pros

    The Union And Employee Dining Room And The Little Rewards They Give Us

    Cons

    The Supervisors Are Lazy And Never Wanna Do There Jobs, Some Ppl Don't Speak Unless They In The Same Department, They Care More About The Guest And Workers Second

    Advice to ManagementAdvice

    Get Some Organization And Less Lazier Supervisors

  7.  

    Hope you are a dealer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hanover, MD
    Current Employee - Anonymous Employee in Hanover, MD

    I have been working at Maryland Live Casino full-time

    Pros

    They treat the dealers well

    Cons

    If you're not a dealer you either live with someone else, work another job, or on government assistance.
    The company is cheap with it's employees AND guests
    They cater to Asian people.

    Advice to ManagementAdvice

    Put your employees first and they will put your guest first.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Unorganized and Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Table Games Dealer in Hanover, MD
    Current Employee - Table Games Dealer in Hanover, MD

    I have been working at Maryland Live Casino part-time (less than an year)

    Pros

    You will get the hours you need and all the benefits you can ask for. Also the union is another huge perk.

    Cons

    Orientation was ok. Once you are on the floor you have the supervisors and dual rates that are on power kick from being in the suit. They are very rude, disrespectful, and they do not care about anything or anyone but themselves. They have personal conversations in front of customers where they are cursing and customers can clearly hear what they are saying. Dealers like to argue with each other in front of customers. Everything on the floor is just unprofessional in general. Also every supervisor has a different procedure for EVERYTHING. If you become a dealer they openly tell you that you have different procedure for everything. If you are coming from another casino that's not how things are suppose to work.

    Advice to ManagementAdvice

    Train all floors, dual rates, and pit bosses properly and get everyone on the same page when it comes to table game procedures.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Crappy, management puts up a front towards the workforce even shift department managers have expressed their displeasure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Hanover, MD
    Current Employee - Security Officer in Hanover, MD

    I have been working at Maryland Live Casino full-time (less than an year)

    Pros

    Nice Employee Dining Hall for employees to use

    Cons

    Managers and Owners have no regards to the workforce.

    Advice to ManagementAdvice

    Learning about the people you employ, find out their strengths and weaknesses.

    Doesn't Recommend
    Negative Outlook
  10.  

    Very disorganized.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Maryland Live Casino full-time

    Pros

    There are a lot of benefits and a fun atmosphere.

    Cons

    The whole company is so disorganized.

  11.  

    If you are thinking about dealing poker or blackjack here, think again and choose to work somewhere else...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Poker Dealer in Hanover, MD
    Current Employee - Poker Dealer in Hanover, MD

    I have been working at Maryland Live Casino part-time (less than an year)

    Pros

    GITCA agreement which means that you are taxed at a certain hourly rate and tips are generally over that so less taxes to pay

    Easiest audition to get hired for (poker).

    Tips were what I expected and you could make some good tips. Tip rate was about $20-$25 not the best I have seen but certainly not the worse thats for blackjack on the table game side. Always hiring for full time.

    Cons

    Expensive gaming license $437 -- can take a long time for gaming license to be processed...Manager never even tried to speed up license processing so that employment can begin. Could take up to 3 months.

    Expensive housing in the area...

    Union which you have to join seems worthless especially if you get fired in the first 90 days

    No work life balance and part time for poker dealers with variable shifts. Even though the management told me the schedule would be out 3 weeks in advance it was frequently out under two weeks in advance. Days of week varied as well as day and night shifts. Would definitely interfere with someone with a second job or going to school.

    Difficult to trade shifts. Paperwork was lost on occaision. Sometimes I had 2 night shifts and a day shift and that made it more difficult to trade shifts. Also 3am start times on the weekend made it difficult to trade because they considered that a Saturday or Sunday shift and not a Saturday shift. You could not give away shifts or pick up extra shifts as part timers. Getting on the facebook page and that helped somewhat with trading shifts.

    Offsite parking on weekends during peak times and it was about 2 miles away and you have to catch a shuttle bus to work from the parking lot adds an extra 30 minutes to the commute.

    Dining card which was not linked to an account and upon leaving or termination you forfeit the money on the card.

    Interchange meetings to tell the future for the casino... They tried to make it fun but boring if you been in the biz a long time

    Hard to get promoted unless you are in a minority group. Happened on at least one occaision that someone didnt get promoted for that reason and was told that. Supervisors never informed you on your work progress and you work with many of them. Terms without notice happens.

    Orientation is 2 days means really nothing but at least they feed you the casino buffet during both days. Funny at the interchange meeting there was a prize for a buffet and no one wanted to claim it.

    Benefits for Part timers were no use to me.. The medical insurance was more expensive for part timers. PTO time was given but almost every day was blacked out for 6-8 months in advance. It was nearly impossible to get a day off in a short period of time weekday or weekend and much longer for weekends. Also the 401k you had to be with the company for five years to be vested and get their matching.

    Competition is coming in and with the poorly managed place here I am sure a few will be sprinkling into the new casinos that will open this year and in two years from now.

    Advice to ManagementAdvice

    Management needs to be more welcoming to new workers. The poker director never came forward to meet me or make much contact with other people. . I only saw him in passing once during my time ago. And he wasnt very receptive either. Documentation is needed to progress. It only takes one supervisor who may not like me or my name report it to the director and get the employee fired. Management should try to find another job fit for people if they didnt fit in the department. Management needs to get off this ego trip also. saw one dealer clock in before the shift time and helped a customer He was 2 minutes late and overheard the shift manager mark him down as late and we did not get our table assignments yet.

    Doesn't Recommend
    Negative Outlook

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