MassMutual
3.2 of 5 276 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.2 276 reviews

                             

75% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(117 ratings)

57% of employees recommend this company to a friend
276 Employee Reviews
in

Review Highlights

Pros:
  • "Good compensation if you produce, friendly work environment"
    in 12 reviews
  • "Great Benefits along with exam reimbursements if you are in the Actuarial Student Program"
    in 9 reviews
Cons:
  • "They try to convince you that success relies in making friends and family become your clients"
    in 8 reviews
  • "Older culture, try to use your connections for their own, no salary"
    in 9 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    My experience has been amazing.

    Financial Services Representative (Current Employee)
    Glen Allen, VA

    ProsThese office culture is very upbeat and exciting. With a great benefits plan and leadership support, this company allows its employees unlimited growth opportunities

    ConsIt can sometimes be a little difficult to establish a book of business without a sufficient natural market.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Short

    Sales (Former Employee)
    Richmond, VA

    ProsThey require passing life insurance exams

    ConsManagement has a bunch of stern figures

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

    3 people found this helpful  

    Finance Advisor

    Financial Advisor (Current Employee)
    Newport, RI

    ProsNo Pros were found. You have to pay to work in this company.

    ConsToo much lies are involved. I was certified for life&health insurance, series 7, and series 66, however, they still want me to only sell an whole life insurance product.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Actuary - Continuous Learning and Cohesive Culture!

    Actuary (Current Employee)
    Springfield, MA

    ProsWork with talented, intelligent, and driven colleagues; excellent work/ life balance; continuous support for further exams (CFA, FRM, Etc), after your FSA designation; great opportunities for growth in traditional and non-traditional roles; very supportive in taking opportunities to round out professional experience. Feel supported and greatly respect of each other. Attrition within Actuarial is very low which speaks loudly to overall satisfaction of an Actuary at MassMutual.

    ConsLean six sigma process moving across MM, but, as we go through problem solving sessions, use some of the time as a team to celebrate success in change managment that we have done as a team...focus on the positives versus what we are doing wrong.

    Advice to Senior ManagementPromote ONE MASSMUTUAL in doing more events that bring the locations together so we can network with others in other business lines and celebrate successes. Excellent ELT that makes themselves approachable! Great company, as the financial success over the last few years highlights.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Not good for recent college grad

    Agent (Former Employee)
    Raleigh, NC

    ProsCool people, fun outside events

    ConsPromised to be paid but aren't
    100% commission
    Paid for your own license

    Advice to Senior ManagementGood people, just tough for recent college grad

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    I had an outstanding experience at MassMutual in Houston

    Financial Advisor (Former Employee)
    Houston, TX

    ProsThe support system at the Houston office is second to none. The managers empower the employees to achieve great results through coaching sessions, online training and more.

    ConsThe industry is a make or break, but if you make it, you want to do it with MassMutual in Houston.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    I got my Alabama Insurance license,I got the Rising Star award which can take 6 years to earn,I was in compliance.

    Insurance Agent (Former Employee)
    Birmingham, AL

    ProsI took a test and scored highly and that is why they hired me plus the fact I had an outstanding retail background. I was a manger of a cosmetic line and in 12 years I took a $180k yearly counter into a $800k yearly counter. My customer Base I built was well over 500 customers.

    ConsThe manger and his personal friends he hired were questionable especially in finance. He was fired after he let me go when AIG fell with no reason. He then fired the Comptroller ( the notary and legal of the office ) who now works for Met Life. He was very shady and again MassMutual fired him.

    Advice to Senior ManagementNow that even life insurance has changed due to the ACC. I would have a set training for new agents. Educate on how to get your license before you send agents out. There is quite a loop because several ranks of managers make money off the agents sales of policies. Today is different than years ago. It is not so safe to have women go out and meet a prospect. I would have been just as happy to have an assistant position with a salary and bonuses. At that time I was guessing and taking classes that were not in order of being the best agent. I did make Rising Leader in my first 6 months. I had to point that out to my manager.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

    1 person found this helpful  

    Good company, but no place for advancement

    Anonymous Employee (Former Employee)

    ProsThe salary was not great

    ConsNo room for advancement and or promotions

    Advice to Senior ManagementExpect to much from their employees

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Disapproves of CEO

    1 person found this helpful  

    Horrible place to work

    Retirement Education Specialist (Former Employee)

    ProsIt is a job, that doesn't pay by debit card yet!!!!

    ConsIf your are not in senior management, you do not matter. You will do as you are told, regardless of your experience, otherwise you will be sent on your way. Your job will be segmented, expect to be replaced quickly if you do not fall in line with their BIG DATA ways. The only thing that matters is cash flow, so much so that one senior vp even jokes that she named her dog "cash flow", many believe it!!!!!

    Advice to Senior ManagementExpect to fail, your yes men and women will never tell you when you are wrong. You will get what you deserve as you fail in the businesses you buy your way into.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    2 people found this helpful  

    Fortune 100 company with small town culture

    Anonymous Employee (Current Employee)

    Pros- Lots of employee pride about working here
    - People genuinely seem to care about each other and their customers
    - bonus pay has been VERY high the past few years

    Cons- slow to change
    - very conservative
    - passive aggressive....say "no" with a smile

    Advice to Senior ManagementDon't be afraid to change. Good companies change before they have to.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at MassMutual reviews and ratings — including employee satisfaction and approval rating for MassMutual CEO Roger W. Crandall. All 276 reviews posted anonymously by MassMutual employees.