MassMutual Reviews

Updated September 16, 2014
Updated September 16, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great, strong financials on this company. Unfortunately not enough room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time for more than 10 years

    Pros

    One of the strongest insurance companies around. Recognizable name

    Cons

    Unless in Springfield, MA no opportunity for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Has been a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor  in  Youngstown, OH
    Current Employee - Financial Advisor in Youngstown, OH

    I have been working at MassMutual full-time for more than 3 years

    Pros

    the support from higher ups has been amazing.
    flexible schedule
    work life balance

    Cons

    everything is on you when it comes to finding clients

    Advice to ManagementAdvice

    management is great

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A fantastic place for ambitious professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  Lehigh Valley, PA
    Current Employee - Financial Services Representative in Lehigh Valley, PA

    I have been working at MassMutual as a contractor for more than a year

    Pros

    The company offers a tremendous amount of support to agents in regards to support and technology and offers a great amount of flexibility and industry-leading products

    Cons

    No base salary. It is very difficult to get started and stay on your feet, though once you do, the payoff is tremendous.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    100% Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional
    Current Employee - Financial Services Professional

    I have been working at MassMutual full-time

    Pros

    Valuable training
    Co-workers are nice and friendly
    Work-life balance

    Cons

    During interview process they do not fully tell you that the job will be 100% sales and how difficult it will be to generate sales
    After training they throw you under the bus and forget about you
    No guidance
    When you go on company trips you have to pay for everything

    Doesn't Recommend
    Negative Outlook
  6.  

    Solid company but need to modernize

    Former Employee - Financial Services Representative  in  New York, NY
    Former Employee - Financial Services Representative in New York, NY

    I worked at MassMutual full-time for more than a year

    Pros

    Decent benefits. Solid reputation. Solid financials.

    Cons

    Opportunities limited. Need to get up to date with the times.

    Advice to ManagementAdvice

    Get rid of old systems.

  7.  

    Good opportunity, if you have the financial backing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    I have been working at MassMutual full-time

    Pros

    Work life balance is great, there are no clocks to punch. However your success depends on your motivation to work.

    Cons

    You won't get paid for a while; the interview (open to close) process with a client takes at least a month, another month for the underwriting process. So unless you have enough financial stability to go two or more months without a paycheck, I would not recommend this job. Also the training program is not efficient enough.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    I have been working at MassMutual

    Pros

    Products and support are strong
    Marketing money and ideas
    Independence

    Cons

    This business is hard
    But that is obvious

    Advice to ManagementAdvice

    Bring more young talent in
    Continue building this great team

  9.  

    Best financial institution to work for. Very flexible and most opportunities given to agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative  in  Raleigh, NC
    Current Employee - Registered Representative in Raleigh, NC

    I have been working at MassMutual full-time for less than a year

    Pros

    The marketing support at the local agency level is unmatched by any other company. Commissions are top in industry if you produce well. Local agency management is helpful, knowledgeable, and most importantly loyal and honest. The GA and SM's are there every time you need them. Opportunities to grow includes managing associate position which is a great plus!

    Cons

    It is difficult to start in this industry even with huge support from company. That being said, MassMutual Raleigh/Durham is dedicated to experienced agents and does not do a ton of recent college grad recruiting.

    Advice to ManagementAdvice

    Keep up the great work and support.

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Internship at MassMutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual as an intern for less than a year

    Pros

    First off, it's important to note that I'm interning at one of the company's headquarters, so the general agent and his producers are even more motivated to maintain a pristine reputation. My sales manager was in the Freshman Five and does very well for himself, so I am to have been taken under his wing. I haven't done a single cold call. I've only tapped into my natural market a bit just to realize that I would be making my first commissions in a month.

    I'm personally very satisfied with this internship because this career path and the agency are a great fit for me. I'm business savvy; I know how to always get a "yes." I have an economics background. Obviously this is an anonymous review, so my identity is irrelevant. My point is that you sink or swim at this company and in this industry. If you do well at all, you're sitting pretty. Anyone who does well at my headquarters all possess the same characteristics. Reviewers on this site will list "little guidance and direction" as cons, but that's the nature of the beast. Agents are just vessels. To be successful, you have to possess the know-how to gain clients and sell products without much direction.

    Cons

    If you're not entrepreneurial, then this is not the right career path for you. There is great training for product information and sales skills; there is no training for the ability to do it.

    Advice to ManagementAdvice

    Maybe increase agent commissions? ;)

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Overall good compensation.

    Former Employee - Underwriter  in  Enfield, CT
    Former Employee - Underwriter in Enfield, CT

    I worked at MassMutual full-time for more than 3 years

    Pros

    There are flexible schedules available at the discretion if your manager so that you can balance family and work responsibilities. The offer great bonuses and education reimbursement.

    Cons

    The Peter principle is alive and well at MassMutual. Unfortunately some folks get promoted to their level of incompetence. Management is fragmented.

    Advice to ManagementAdvice

    Management needs to listen more to employees on work process issues.

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