MassMutual Reviews

Updated August 30, 2015
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3.2
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Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
158 Ratings

Pros
  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)

  • Good Benefits (tuition assistance) and amenities on site (in 8 reviews)

Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, completely commisisons (in 9 reviews)

More Pros and Cons

392 Employee Reviews

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  1. Helpful (1)

    Financial Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at MassMutual full-time (More than a year)

    Pros

    Great work environment with a very flexible schedule. People here are very supportive and here to make you successful as possible,

    Cons

    The only downside to this position it is based on all commission. The positive side to that their is no commission cap and you can make as much as you want.

    Advice to Management

    The management is fantastic. They are here to support you and they are more like teachers than they are a boss. Never a problem with management breathing down your back.


  2. Helpful (1)

    Financial Services Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time (Less than a year)

    Pros

    Great work / life balance

    Cons

    Easy industry to get into, hard industry to succeed in


  3. Home Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 5 years)

    Pros

    Front line leadership is engaged and motivated. Most employees are loyal and dedicated to doing good work. Great benefits Upgrades to building are welcoming Good work/life balance

    Cons

    Layoffs offset high operating costs making it difficult for current employees to do their job. HRBP's are more interested in making themselves look good to management instead of helping employees and will throw others under the bus so they come out ahead (especially the one who supports HR).

    Advice to Management

    Don't overlook current employees for future roles. There are some very smart, talented people who work there who are made to feel less than because of the forced ranking system.


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  5. Good company overall, some departments are less than ideal to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, MA
    Former Employee - Customer Service Representative in Springfield, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at MassMutual full-time (More than a year)

    Pros

    Benefits are good. The vast majority of people were good people, and hard workers. Good training program. Some departments seemed to have very happy employees. Looks good on a resume.

    Cons

    Focus on quantity over quality. The corporate culture is sort of cultish at times. Highly skilled people in certain areas would sometimes be stuck in jobs that didn't match their skillset. This caused poor performance on their part when high performance in another area might have happened.

    Advice to Management

    When employees mention or show strengths, allow them the chance to use them. I was in customer service there. Entry level. I came from an office that was part of a layoff. I was in management there. My skills were in management. I am now a GM at a larger company than MassMutual. If you'd have recognised my strengths, I could have possibly done great things for your company. I saw this happen with many people. People with Law degrees that were stuck in customers service. People with MBAs in the same scenario. They may not be the best customer service reps, but would be great in Legal, Program Management, or Project Management. This make MassMutual better, and make employees happier.


  6. Financial Services Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in La Jolla, CA
    Former Employee - Financial Services Professional in La Jolla, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They Educate you very fast.

    Cons

    Marketing advice and assistance is weak.

    Advice to Management

    Encourage teams for new reps to work together and prosper.


  7. Financial Services Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Company will pay for licensing certification exams which enable a new hire to gain the fundamental knowledge of the industry while also gaining recognition by the state as a certified financial services professional. Without that license from the state, there is no way you can work. Once hired and licensed, monthly client builder workshops are encouraged to attend by your office, whether a satellite or home office, and work in conjunction with other branches your office chooses to associate with. Here you can hear valuable presentations from successful employees and how starting with MML jumpstarted their financial career and led them to greater opportunities as wealth management advisors, financial planners, etc. Also provide a chance to hear feedback on your weekly production numbers compared to others and allows co workers to offer advice on how they overcame challenges you might be facing. It is constructive criticism at its finest (based off personal experience as every firm may differ). Lastly, being employed by a FINRA registered company, one can take SEC required exams such as the series 7 and these are usually partially, if not wholly, paid for by MML. These exams are the foundation for advancing your financial career.

    Cons

    A self-starter may even be thrown off by the tactics pushed upon new hires. In order to excel to a position that is past the temporary contract agent level requires a lot of networking via cold calling, referrals or door to door contact. With the adequate drive and confidence, it is easily attainable, but delivering the product knowledge to a cold source can become quite challenging without field experience or if one has yet to close their first policy. The first close definitely can boost personal confidence, but the lack of mentorship from management becomes to root of the problem since managers are agents themselves and tend to focus more on personal business than improving the skills of their chosen new hires. There is only so much one can do to better acclimate themselves with an industry without guidance from management. Turnover rates are extremely high because of this. They encourage doing business with friends and family to get the ball rolling, or believe opening a policy on yourself for your first contract will be beneficial towards moving closer to a professional contract, but fail to mention that premiums will eat away at the commission you earned. Seems I forgot to mention, it is 100% commission based. Not good for someone just starting out who needs to have a reliable income.

    Advice to Management

    Mentor your new agents. It is a simple concept.


  8. On the surface good, but very political

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Springfield, MA
    Former Employee - Applications Developer in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MassMutual full-time (More than 3 years)

    Pros

    Good benefits and they provide a lot of support for employees. Most of the people are great to work with.

    Cons

    It is very political and your peers are not your friends. Corporate restructuring happens often and many employees think of themselves before others. Some people will be willing to throw you under the bus for a gain in their careers, secure their position, or cover up their failing. This happens too often and if you are the type of person that tries to help the company or think long term you will not last long.

    Advice to Management

    Your employees only pretend to think about what is best for the company. No amount of restructuring or team building exercising will help when the employees participating pretend to be in the best interest of the company.


  9. Sales Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great industry/ High growth potential/ terrific management team. Customers love Mass Mutual

    Cons

    Not a great training [program for new sales executives. Its too basic and too short. Needs work.

    Advice to Management

    Hire some world class training and development professionals and secure the help of some great sales / bus devcoaches.


  10. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MassMutual full-time

    Pros

    Great work/life balance. Can work from home when needed. Leadership has a vision of the future that's inspiring.

    Cons

    High deductible health benefits. Food is expensive in cafeteria.


  11. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newport Beach, CA
    Former Employee - Anonymous Employee in Newport Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Company with values (management at agency excluded)

    Cons

    Management at the Newport Beach location has a lot to be desired. Talks down to their employees. That is one of the main reasons that I left. I am surprised they have not had a law suit

    Advice to Management

    Polish up your employee relations management style and show some kind of appreciation and value for your employees.



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