MassMutual

www.massmutual.com
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MassMutual Reviews

Updated March 2, 2015
Updated March 2, 2015
351 Reviews
3.1
351 Reviews
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MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
149 Ratings

Review Highlights

Pros
  • Rewarding work environment with the flexibility to take on additional responsibilities to build skills (in 13 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, you only get a subsidy on the business you submit (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It depends on the agency but overall MassMutual is a great firm to work for. They have great products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor in Richmond, VA
    Current Employee - Financial Advisor in Richmond, VA

    I have been working at MassMutual full-time (more than 5 years)

    Pros

    Ability to have true control over your practice and focus on your desired areas whether it is investments, financial planning, insurance, or retirement services. Great culture and the best insurance products on the market. The richmond agency had great training.

    Cons

    Like most firms, you are completely responsible for generating leads and it is 100% commission after a financing period.

    Advice to ManagementAdvice

    have a more uniform training program nationwide and make it easier for agents to switch agencies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Financial Services agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual (more than 3 years)

    Pros

    Some commissions are good and renewals can build up

    Cons

    Training is terrible and support from Home Office doesn't exist. The longer you stay the more difficult it becomes for you to make the quotas. Seems they want to get you to enroll family members and clients, then they dump you so they no longer have to pay you the renewals. It goes with meager benefits they offer and expect you to pay for. You having so much money the company could easily be a little generous to its field agents who are bringing in the business.

    Advice to ManagementAdvice

    Share the wealth. Seems home office lives in a tower looking down on the workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I needed more support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales in Pittsburgh, PA
    Current Employee - Insurance Sales in Pittsburgh, PA

    I have been working at MassMutual

    Pros

    I join mass mutual because they said there was a great upside. They also promised that they would train me.

    Cons

    There was no follow through on training from management. I was left to learn everything myself.

    Advice to ManagementAdvice

    Build a training program. Help your new hires get off the ground. It seems like you are only interested in recruiting.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Agent in Jacksonville, FL
    Former Contractor - Agent in Jacksonville, FL

    I worked at MassMutual as a contractor (more than 3 years)

    Pros

    Make your own schedule and if you sell enough you can get some travel perks

    Cons

    The agency system is outdated. They charge employees rent and for various costs, like copying and letterhead. The old system makes it difficult to get a business started, because the agencies take a cut of your income. The agencies are always looking for the next newcomer to make them some money. They quickly forget about the person who did well, but has a slow down in business. They terminate you quickly if you are not producing more and more sales.

    Advice to ManagementAdvice

    Management doesn't listen in the company. They point the finger at other employees when something comes into question. No one takes responsibility for actions to the field agents.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    High expectations for employees but no same commitment from company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at MassMutual full-time (more than a year)

    Pros

    You can learn a few things for example planning. You learn why these insurnace companies make so much money.

    Cons

    Training sucked. If i didnt have previous experince i dont know how i would make it. They charge agents for everything and dont help out. Might as well open your own firm. Managers only want to sell whole life

    Advice to ManagementAdvice

    Don't focus just on one product. Invest money for traning. Help agents delegate tasks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A very unrealistic picture they paint to get you to join the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL

    I worked at MassMutual as a contractor (more than a year)

    Pros

    I really must say all the people I worked with were great. I had very good relationships with everyone. Outstanding training by Rik and the 2 Jason's.

    Cons

    Many charges to work there. $129 per month office space $140. per month E&O Insurance ( if not securities licensed this insurance is $50 per month, but they charge you anyway.) Very unorganized. As a typical sales environment they make the best sales people managers. These " Managers are not qualified to be managers even though they are great at sales. Also, the managers are very young and don't have enough training or life experience to be managers. Wonderful people, but miscast as managers. In addition, they say they are there to help you, but they hire so many people they get overwhelmed trying to help each one and eventually just worry about their own business. They blow through people at an unbelievable rate. Expect to put up with unpaid mandatory training, running your car in to the ground and going in to deep debt. They'll tell you they have a great success rate. Please don't believe it. About 10% are successful. They tell you you have "The Opportunity" to make 70-80K your first year. Good luck if you can make 20K unless you are already experienced.

    Advice to ManagementAdvice

    Have real managers that don't rely on sales anymore to work with and develop new recruits. I know you are all sales people, but please be more honest and upfront about the realities and suffering one must go through before you can be successful. Also, be honest about the very low success rate of the industry.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    While working at Mass Mutual I was treated and respected with nothing more the top notch respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health and Life Insurance in Scottsdale, AZ
    Current Employee - Health and Life Insurance in Scottsdale, AZ

    I have been working at MassMutual part-time (less than a year)

    Pros

    A couple of good reasons to work here is for success, professionalism and top tier work environment.

    Cons

    The biggest challenge of working here was not getting a lot of help prior to testing.

    Advice to ManagementAdvice

    Set up some way of getting help while preparing for the many exams one will have to take.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    An old system insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (more than 3 years)

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to ManagementAdvice

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    This is what you make of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Raleigh, NC
    Current Employee - Registered Representative in Raleigh, NC

    I have been working at MassMutual

    Pros

    Great opportunity to start a business without much start-up costs.
    The management is engaged in my success.
    If you go all in, it will pay off.
    Great company. Great Products. Great support.

    Cons

    This is a very difficult career to get started. But everyone knows this going in.
    The people that complain about this company or any other similar type of company did not do what they said they were going to do and weren't tough enough to do this anywhere, much less here.
    It does not happen overnight.

    Advice to ManagementAdvice

    Cut the people from the firm who don't do what they say they are going to do.
    Spend more time with the people who are making every effort to make this work.
    Keep growing and telling your great story.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Total sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finanxi Advisor in Salt Lake City, UT
    Current Employee - Finanxi Advisor in Salt Lake City, UT

    I have been working at MassMutual full-time

    Pros

    Base salary
    Decent training
    Location

    Cons

    All cold calls
    Contacting natural market

    Advice to ManagementAdvice

    Give new employees leads

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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