MassMutual Reviews

Updated September 12, 2014
Updated September 12, 2014
299 Reviews
3.2
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
125 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Analyst  in  Springfield, MA
    Former Employee - Systems Analyst in Springfield, MA

    I worked at MassMutual

    Pros

    relaxed work environment. Short hours

    Cons

    Your manager and your manager's manager get to like you to get promoted.

    Advice to ManagementAdvice

    Fired old lazy old-timers and hire some new talented young people!

    No opinion of CEO
  2. 3 people found this helpful  

    MassMutual offers good benefits if you can accept working for a demanding financial company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Network Engineer.  in  Springfield, MA
    Current Employee - Network Engineer. in Springfield, MA

    I have been working at MassMutual

    Pros

    Overall the benefits packages are great for Western Mass. There are very many health plans to choose from. There is a 401K package and a penson plan. This is the first job that start new hires off with 28 days of vacation. Lots of amenities on site such as post office, tailor , dry cleaner, health center, general store and fully stocked cafeteria with different meals every day.

    Cons

    Having to wear business casual all the time. It takes a long time to get anything done. There is a lot of red tape and many people have been working here many years. It's not unheard of to have many people who have 20+ years in the company which leads to a lot of, "this is always the way we have done it" type of attitudes.

    Management is very reluctant to allow much telecommuting.

    Lack of real communication between senior management.

    Job can very very demanding on family and personal time, due to expectation to work long hours and weekends. Since this is a Financial institution, EVERY issue is critical no matter how small, which can keep the stress level on high.

    Advice to ManagementAdvice

    Talking about work and life balance and actually allowing work life balance are two different things.

    Allow people to telecommute for life balance reasons and gas is $4.00 a gallon.

    Listen to new ideas.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Analyst  in  Springfield, MA
    Former Employee - Systems Analyst in Springfield, MA

    I worked at MassMutual

    Pros

    Good benefits; especially vacation time.

    Cons

    Bureaucracy can make it hard to get things done.

    Advice to ManagementAdvice

    Treat employees fairly; don't pit team members against each other for raises.

    Recommends
    No opinion of CEO
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  5.  

    Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Second VP  in  Springfield, MA
    Current Employee - Second VP in Springfield, MA

    I have been working at MassMutual

    Pros

    Benefits, opportunity, location, and stability.

    Cons

    Communication, promotion based on performance.

    Advice to ManagementAdvice

    Stick to your strategy.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Don't be fooled!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative

    I have been working at MassMutual

    Pros

    Respected, financially sound company, decent product portfolio.

    Cons

    Dishonesty, unkept promises, no training, lousy compliance

    Advice to ManagementAdvice

    They need to take a look at how their individual agnecies are run. There are severe ethical problems.

    Doesn't Recommend
    Approves of CEO
  7. 3 people found this helpful  

    Old Irish Boy's Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Analyst  in  Springfield, MA
    Current Employee - Systems Analyst in Springfield, MA

    I have been working at MassMutual

    Pros

    MassMutual has one of the best benefits package in the Fortune 100 group. Tuition reimbursement is upto $8500 if you are in an accelerated degree program, or $5000 otherwise. There is no management or HR approval needed for undertaking any study. The pay is also above-average in most job categories. Being a mutual company, they are rather stable and do not indulge in haphazard reorgs. The work culture varies by the functional area, but if you are in IT expect to work long hours. The place if full of people who have worked here for 20-30 years and if you are even just mediocre, you can easily survive here if you don't piss off the people who matter.

    Cons

    This place is a complete bureaucratic mad house. There is red tape everywhere you go and the culture is ultra-conservative. Watch every word that you speak in the first few years as things get political very easily. There are strong cliques of workers who have been around for more years than you may have lived and most of them are just lazy parasites who collect their paychecks every two weeks and are waiting for retirement day. The opportunities for career advancement are slim to none unless ingratiation is a part of your skillset and you can handle the disgust of brown-nosing the big cheese everyday. Not saying this with any prejudice, but if you are Irish Catholic, you will do well very well here. If you a person of color or a foreigner, expect the looks though on the face people will be polite.

    Advice to ManagementAdvice

    Need to revamp the fundamental firm culture and change the outlook towards employees. The performance appraisal system is a sham, with forced distribution across the board. Just talking about meritocracy is no good. The truth is that the firm values seniority and those who have put in their time are tolerated even if they are slackers of the first order. The middle management also needs to be trimmed. There are more mid-level managers here than bees in a honey comb and the good majority of them do not add any value.

    No opinion of CEO
  8. 2 people found this helpful  

    stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Services Representative  in  New York, NY
    Former Employee - Financial Services Representative in New York, NY

    I worked at MassMutual

    Pros

    Potential, create your own income, get paid for the work you do

    Cons

    no support, you are basically on your own while you are working there. They are your best friend when you are selling, but will stab you in the back if your levels come down even one bit. management will only help you if you are making them money. they do not want to invest time in new employees to the business and there are several question marks as far as your compensation where they seem to hide information from you and do not give clear answers

    Advice to ManagementAdvice

    Run an advertising campaign, give new hires more guarantees with income to help them start off

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Don't do this straight out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Services Representative  in  San Francisco, CA
    Former Employee - Financial Services Representative in San Francisco, CA

    I worked at MassMutual

    Pros

    Good Commission Schedule and rates if you can sell.

    Cons

    The Management is horrendous. The atmosphere is disfunct and communication is almost non-existant. Management and Execs have no idea what nor care about how to help the advisors. You learn little to nothing of product knowledge and training is horrible.

    IT is the luck of th draw as far as getting a good manager who can help you sell. If you are stuck with a bad manager then you don't get paid and are left stranded and strapped for cash. If you work hard and keep up the persistance it will pay off however you need time, money to sustain for the 3 year start period.

    Advice to ManagementAdvice

    Help the new advisors get started and go out and show them the ropes.

    No opinion of CEO
  10.  

    Ensure your security by working for MassMutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Enfield, CT
    Current Employee - Customer Service Representative in Enfield, CT

    I have been working at MassMutual

    Pros

    MassMutual offers a decent competetive pay for full time employees. Most departments have a flexible work schedule, meaning you may start anytime between 7:30am and 9:00am and work your 8 hour shift. They offer a 401k plan with a 100% match after 3 years of employment. You will receive 3 weeks vacation time and 4 personal days and 5 paid sick days from day of hire. Medical benefits also begin day of hire. There is no waiting or trial period before benefits start. If you need excused time for an appointment during normal work hours you may take up to 4 hours with management approval and make up the time within that current work week.

    Cons

    Mandatory overtime at peek times of the year, Never ending work loads

    Advice to ManagementAdvice

    Spend more time with the employees getting to know exactly what we do as front line employees of the company.

    Recommends
    Approves of CEO
  11.  

    Career changer satisfied with new position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative

    I have been working at MassMutual

    Pros

    Unlimited Income potential, controling your own schedule

    Cons

    commision based. Responsible for your own income, generating leads and closing deals

    Advice to ManagementAdvice

    No advice to give

    Recommends
    Approves of CEO

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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