MassMutual
3.2 of 5 276 reviews
www.massmutual.com Springfield, MA 5000+ Employees

MassMutual Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.2 276 reviews

                             

75% Approve of the CEO

MassMutual Chairman, President, and CEO Roger W. Crandall

Roger W. Crandall

(117 ratings)

57% of employees recommend this company to a friend
276 Employee Reviews
in

Review Highlights

Pros:
  • "Good compensation if you produce, friendly work environment"
    in 12 reviews
  • "Great Benefits along with exam reimbursements if you are in the Actuarial Student Program"
    in 9 reviews
Cons:
  • "They try to convince you that success relies in making friends and family become your clients"
    in 8 reviews
  • "Older culture, try to use your connections for their own, no salary"
    in 9 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    So-so

    Systems Analyst (Former Employee)
    Springfield, MA

    Prosrelaxed work environment. Short hours

    ConsYour manager and your manager's manager get to like you to get promoted.

    Advice to Senior ManagementFired old lazy old-timers and hire some new talented young people!

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    2 people found this helpful  

    MassMutual offers good benefits if you can accept working for a demanding financial company.

    Network Engineer. (Current Employee)
    Springfield, MA

    ProsOverall the benefits packages are great for Western Mass. There are very many health plans to choose from. There is a 401K package and a penson plan. This is the first job that start new hires off with 28 days of vacation. Lots of amenities on site such as post office, tailor , dry cleaner, health center, general store and fully stocked cafeteria with different meals every day.

    ConsHaving to wear business casual all the time. It takes a long time to get anything done. There is a lot of red tape and many people have been working here many years. It's not unheard of to have many people who have 20+ years in the company which leads to a lot of, "this is always the way we have done it" type of attitudes.

    Management is very reluctant to allow much telecommuting.

    Lack of real communication between senior management.

    Job can very very demanding on family and personal time, due to expectation to work long hours and weekends. Since this is a Financial institution, EVERY issue is critical no matter how small, which can keep the stress level on high.

    Advice to Senior ManagementTalking about work and life balance and actually allowing work life balance are two different things.

    Allow people to telecommute for life balance reasons and gas is $4.00 a gallon.

    Listen to new ideas.

    No, I would not recommend this company to a friend

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    Good Employer

    Systems Analyst (Former Employee)
    Springfield, MA

    ProsGood benefits; especially vacation time.

    ConsBureaucracy can make it hard to get things done.

    Advice to Senior ManagementTreat employees fairly; don't pit team members against each other for raises.

    Yes, I would recommend this company to a friend

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    Great benefits.

    Second VP (Current Employee)
    Springfield, MA

    ProsBenefits, opportunity, location, and stability.

    ConsCommunication, promotion based on performance.

    Advice to Senior ManagementStick to your strategy.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Don't be fooled!

    Financial Services Representative (Current Employee)

    ProsRespected, financially sound company, decent product portfolio.

    ConsDishonesty, unkept promises, no training, lousy compliance

    Advice to Senior ManagementThey need to take a look at how their individual agnecies are run. There are severe ethical problems.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Old Irish Boy's Club

    Systems Analyst (Current Employee)
    Springfield, MA

    ProsMassMutual has one of the best benefits package in the Fortune 100 group. Tuition reimbursement is upto $8500 if you are in an accelerated degree program, or $5000 otherwise. There is no management or HR approval needed for undertaking any study. The pay is also above-average in most job categories. Being a mutual company, they are rather stable and do not indulge in haphazard reorgs. The work culture varies by the functional area, but if you are in IT expect to work long hours. The place if full of people who have worked here for 20-30 years and if you are even just mediocre, you can easily survive here if you don't piss off the people who matter.

    ConsThis place is a complete bureaucratic mad house. There is red tape everywhere you go and the culture is ultra-conservative. Watch every word that you speak in the first few years as things get political very easily. There are strong cliques of workers who have been around for more years than you may have lived and most of them are just lazy parasites who collect their paychecks every two weeks and are waiting for retirement day. The opportunities for career advancement are slim to none unless ingratiation is a part of your skillset and you can handle the disgust of brown-nosing the big cheese everyday. Not saying this with any prejudice, but if you are Irish Catholic, you will do well very well here. If you a person of color or a foreigner, expect the looks though on the face people will be polite.

    Advice to Senior ManagementNeed to revamp the fundamental firm culture and change the outlook towards employees. The performance appraisal system is a sham, with forced distribution across the board. Just talking about meritocracy is no good. The truth is that the firm values seniority and those who have put in their time are tolerated even if they are slackers of the first order. The middle management also needs to be trimmed. There are more mid-level managers here than bees in a honey comb and the good majority of them do not add any value.

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    2 people found this helpful  

    stay away!

    Financial Services Representative (Former Employee)
    New York, NY

    ProsPotential, create your own income, get paid for the work you do

    Consno support, you are basically on your own while you are working there. They are your best friend when you are selling, but will stab you in the back if your levels come down even one bit. management will only help you if you are making them money. they do not want to invest time in new employees to the business and there are several question marks as far as your compensation where they seem to hide information from you and do not give clear answers

    Advice to Senior ManagementRun an advertising campaign, give new hires more guarantees with income to help them start off

    No, I would not recommend this company to a friend

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    Don't do this straight out of college.

    Financial Services Representative (Former Employee)
    San Francisco, CA

    ProsGood Commission Schedule and rates if you can sell.

    ConsThe Management is horrendous. The atmosphere is disfunct and communication is almost non-existant. Management and Execs have no idea what nor care about how to help the advisors. You learn little to nothing of product knowledge and training is horrible.

    IT is the luck of th draw as far as getting a good manager who can help you sell. If you are stuck with a bad manager then you don't get paid and are left stranded and strapped for cash. If you work hard and keep up the persistance it will pay off however you need time, money to sustain for the 3 year start period.

    Advice to Senior ManagementHelp the new advisors get started and go out and show them the ropes.

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    Ensure your security by working for MassMutual

    Customer Service Representative (Current Employee)
    Enfield, CT

    ProsMassMutual offers a decent competetive pay for full time employees. Most departments have a flexible work schedule, meaning you may start anytime between 7:30am and 9:00am and work your 8 hour shift. They offer a 401k plan with a 100% match after 3 years of employment. You will receive 3 weeks vacation time and 4 personal days and 5 paid sick days from day of hire. Medical benefits also begin day of hire. There is no waiting or trial period before benefits start. If you need excused time for an appointment during normal work hours you may take up to 4 hours with management approval and make up the time within that current work week.

    ConsMandatory overtime at peek times of the year, Never ending work loads

    Advice to Senior ManagementSpend more time with the employees getting to know exactly what we do as front line employees of the company.

    Yes, I would recommend this company to a friend

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    Career changer satisfied with new position

    Financial Services Representative (Current Employee)

    ProsUnlimited Income potential, controling your own schedule

    Conscommision based. Responsible for your own income, generating leads and closing deals

    Advice to Senior ManagementNo advice to give

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at MassMutual reviews and ratings — including employee satisfaction and approval rating for MassMutual CEO Roger W. Crandall. All 276 reviews posted anonymously by MassMutual employees.