MassMutual Reviews

Updated March 27, 2015
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  1. Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Agent in Jacksonville, FL
    Former Contractor - Agent in Jacksonville, FL

    I worked at MassMutual as a contractor (more than 3 years)

    Pros

    Make your own schedule and if you sell enough you can get some travel perks

    Cons

    The agency system is outdated. They charge employees rent and for various costs, like copying and letterhead. The old system makes it difficult to get a business started, because the agencies take a cut of your income. The agencies are always looking for the next newcomer to make them some money. They quickly forget about the person who did well, but has a slow down in business. They terminate you quickly if you are not producing more and more sales.

    Advice to ManagementAdvice

    Management doesn't listen in the company. They point the finger at other employees when something comes into question. No one takes responsibility for actions to the field agents.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. High expectations for employees but no same commitment from company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at MassMutual full-time (more than a year)

    Pros

    You can learn a few things for example planning. You learn why these insurnace companies make so much money.

    Cons

    Training sucked. If i didnt have previous experince i dont know how i would make it. They charge agents for everything and dont help out. Might as well open your own firm. Managers only want to sell whole life

    Advice to ManagementAdvice

    Don't focus just on one product. Invest money for traning. Help agents delegate tasks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. A very unrealistic picture they paint to get you to join the team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL
    Former Contractor - Financial Sales Representative in Fort Lauderdale, FL

    I worked at MassMutual as a contractor (more than a year)

    Pros

    I really must say all the people I worked with were great. I had very good relationships with everyone. Outstanding training by Rik and the 2 Jason's.

    Cons

    Many charges to work there. $129 per month office space $140. per month E&O Insurance ( if not securities licensed this insurance is $50 per month, but they charge you anyway.) Very unorganized. As a typical sales environment they make the best sales people managers. These " Managers are not qualified to be managers even though they are great at sales. Also, the managers are very young and don't have enough training or life experience to be managers. Wonderful people, but miscast as managers. In addition, they say they are there to help you, but they hire so many people they get overwhelmed trying to help each one and eventually just worry about their own business. They blow through people at an unbelievable rate. Expect to put up with unpaid mandatory training, running your car in to the ground and going in to deep debt. They'll tell you they have a great success rate. Please don't believe it. About 10% are successful. They tell you you have "The Opportunity" to make 70-80K your first year. Good luck if you can make 20K unless you are already experienced.

    Advice to ManagementAdvice

    Have real managers that don't rely on sales anymore to work with and develop new recruits. I know you are all sales people, but please be more honest and upfront about the realities and suffering one must go through before you can be successful. Also, be honest about the very low success rate of the industry.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. While working at Mass Mutual I was treated and respected with nothing more the top notch respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health and Life Insurance in Scottsdale, AZ
    Current Employee - Health and Life Insurance in Scottsdale, AZ

    I have been working at MassMutual part-time (less than a year)

    Pros

    A couple of good reasons to work here is for success, professionalism and top tier work environment.

    Cons

    The biggest challenge of working here was not getting a lot of help prior to testing.

    Advice to ManagementAdvice

    Set up some way of getting help while preparing for the many exams one will have to take.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    An old system insurance company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative
    Current Employee - Registered Representative

    I have been working at MassMutual (more than 3 years)

    Pros

    It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

    Cons

    The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management.

    The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions.

    Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

    Advice to ManagementAdvice

    Though you guys at the top are making lots of money and flying around in private helicopters, the agency system is outdated. It seems you don't care about your field agents unless they are making you a ton of money. This philosophy doesn't create a healthy work environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    This is what you make of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Raleigh, NC
    Current Employee - Registered Representative in Raleigh, NC

    I have been working at MassMutual

    Pros

    Great opportunity to start a business without much start-up costs.
    The management is engaged in my success.
    If you go all in, it will pay off.
    Great company. Great Products. Great support.

    Cons

    This is a very difficult career to get started. But everyone knows this going in.
    The people that complain about this company or any other similar type of company did not do what they said they were going to do and weren't tough enough to do this anywhere, much less here.
    It does not happen overnight.

    Advice to ManagementAdvice

    Cut the people from the firm who don't do what they say they are going to do.
    Spend more time with the people who are making every effort to make this work.
    Keep growing and telling your great story.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Total sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finanxi Advisor in Salt Lake City, UT
    Current Employee - Finanxi Advisor in Salt Lake City, UT

    I have been working at MassMutual full-time

    Pros

    Base salary
    Decent training
    Location

    Cons

    All cold calls
    Contacting natural market

    Advice to ManagementAdvice

    Give new employees leads

  9. People were helpful, however no base salary, all commission. People will not be satisfied with slow start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Philadelphia, PA
    Former Employee - Financial Services Representative in Philadelphia, PA

    I worked at MassMutual full-time (less than a year)

    Pros

    People are helpful when you are starting out

    Cons

    No base salary which one needs out of college, all commission

    Advice to ManagementAdvice

    Have a small base salary for recent college grads.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Good Company, however favorites and nepotism is alive and well.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Customer Service Representative in Springfield, MA
    Former Employee - Customer Service Representative in Springfield, MA

    I worked at MassMutual full-time (more than a year)

    Pros

    good benefits, paid vacation first year is 2 weeks, gym on site, huge cafeteria, 401k match 5%, HSA account

    Cons

    hard to move up, the little mistakes are brought to your attention a lot with hardly ever praise, the higher ups get heated underground garage, everyone else has to walk a mile in the snow to reach the building. they are growing the presence out in Arizona and slowing down new training classes for spfld.

    Advice to ManagementAdvice

    dont be friends with the people you are managing. It makes it difficult for the ones you arent social with outside of work. It makes work uncomfortable.

    Doesn't Recommend
    Approves of CEO
  11. Stable, Comfortable, but not what I wanted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications Specialist in Springfield, MA
    Former Employee - Communications Specialist in Springfield, MA

    I worked at MassMutual full-time (more than 3 years)

    Pros

    Good salary
    Good benefits
    Standardized corporate ladder for a clear career path
    Great work-life balance

    Cons

    Far too corporate
    You're a cog in a big machine, and nothing more
    Suffocating, conservative culture
    No room for creativity or passion
    Everything is surrounded by red tape

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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