MassMutual Reviews

Updated September 12, 2014
Updated September 12, 2014
298 Reviews
3.2
298 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
124 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Traditional Mutual Insurance company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Agent
    Current Employee - Career Agent

    I have been working at MassMutual full-time for less than a year

    Pros

    MassMutual is one of the most succesful mutuals in the life insurance business. It is one of the best mutual companies to work for. They allow a great deal of freedom to sell other companies when the MassMutual offering in any particular situation just doesn't fit. There are ample training opportunities and you have the option to receive advances in commission so that you get paid from the start. Sales bonuses are available for quick starters and those that sell a significant amount of policies during the first year. This is a quality company and they expect their representatives to be high quality as well. Business dress is expected while working in or out of the office. Target markets are high net worth individuals and big business. Sales sophistication is a must.

    Cons

    Expectations are high, and may seem unreasonable. If you don't produce right away, or hit a dry spell, you won't get fired, but you also will not get much attention or support. Only those that come into the company with a successful insurance or financial practice already in place can expect to be treated with respect from the beginning. The rest of the pack has to earn it. The worst thing about this carrier is case management. It takes forever to get an application approved and issued. This is especially tough on a new agent.

    Advice to ManagementAdvice

    Provide greater support to your general agencies so that they can hire and retain good agents through improved case management and training. Rapid and accurate case management is absolutely essential to the success of young, hard working new hires. Having only two or three well-trained and qualified case managers in a large (over 25 agents) agency office is just not enough. Your losing quality people due to lack of attention to this important part of the business. Finally, your managers need leadership training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    I have been treated well while working for MassMutual.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant  in  Springfield, MA
    Current Employee - Business Consultant in Springfield, MA

    I have been working at MassMutual full-time for more than 8 years

    Pros

    four weeks vacation, flex time, work at home options, stable company

    Cons

    guidance with career paths, culture is responding slowly to change

    Advice to ManagementAdvice

    please continue to advance changes by setting the example

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Like being in a cult!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Education Specialist
    Former Employee - Retirement Education Specialist

    I worked at MassMutual full-time for more than 3 years

    Pros

    Being able to work in the field with clients wasn't a bad gig.

    Cons

    All they really care about is numbers. Working with retirement plans, and their participants is about so much more, competency, the ability to build trust and instill confidence...
    Such a cliquey culture of peers, and very poor management. It's sad to say in this modern era that Mass Mutual is still a big ol' sexist boys club. If someone decides they don't like you, even if it's for personal, not professional reasons, look out, it's only a matter of time before they will gang up and run you out of there.
    The corporate culture of RAH, Mass Mutual, sucks. It was like being at a pep rally, rather than being a working professional.

    Advice to ManagementAdvice

    Pay more attention to your 'bad seeds' upper management who get drunk at conferences and behave inappropriately, and weed them out. It's hard to respect a superior who uses homophobic and racial terms that are generally frowned upon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Springfield, MA
    Current Employee - Project Manager in Springfield, MA

    I have been working at MassMutual full-time for more than 3 years

    Pros

    Lots of good organizational knowledge in the resources who have been there for a while.

    Cons

    The new flavor of managing 'MMWay' is playing havoc with getting the real work done.

    Advice to ManagementAdvice

    Re-think your purpose of MMWay -- can't fit a square into a round hole.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Not good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Good opportunities if self-motivated and outgoing.

    Cons

    Aggressive marketing practices makes you uncomfortable.

  7. 1 person found this helpful  

    Good Company, Tough to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MassMutual

    Pros

    Great Mentorship and training

    Cons

    Difficult to start if your network is limited.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Intern/Starting as financial adviser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at MassMutual part-time for less than a year

    Pros

    Great connections, hands on management, pay to get certified as broker, intensive training program

    Cons

    Older culture, try to use your connections for their own, no salary

    Advice to ManagementAdvice

    Take a look at more recent corporate cultures, the cubical feel and old school management style seems out of date. Needs more of a fun and exciting atmosphere.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Great company, terrible local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Career Agent  in  Raleigh, NC
    Former Employee - Career Agent in Raleigh, NC

    I worked at MassMutual full-time for less than a year

    Pros

    MassMutual is a great company w. very competitive products and services.

    Cons

    Local mgt. for the Raleigh-Durham agency simply cannot be trusted at all. Very adept at going back on their word and burning bridges. With a flame-thrower.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Great company, tough to get going

    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at MassMutual full-time for more than a year

    Pros

    Great company and people to work with

    Cons

    It is tough starting out and building your own practice. Lots of help but you will either have to cold call or go after family and friends

  11.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Agent  in  Maumee, OH
    Current Employee - Career Agent in Maumee, OH

    I have been working at MassMutual full-time for less than a year

    Pros

    Great lifestyle and product value to clients - excellent sales training

    Cons

    Must pass life and securities test - must be willing to telemarket to get started

    Recommends
    Positive Outlook
    Approves of CEO

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