MassMutual

www.massmutual.com

MassMutual Reviews

Updated January 27, 2015
Updated January 27, 2015
340 Reviews
3.2
340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
140 Ratings

Review Highlights

Pros
  • Rewarding work environment with the flexibility to take on additional responsibilities to build skills (in 13 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, you only get a subsidy on the business you submit (in 9 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    dont bother.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Springfield, MA
    Former Employee - Anonymous Employee in Springfield, MA

    I worked at MassMutual

    Pros

    Benefits are great. Allocated vacation time is wonderful. Employee services, ie bank, pharmacy, salon, gym, are located inside the building. well known name; everyone knows someone working at massmutual.

    Cons

    The annual review process is stress inducing and nonsensical. The guidelines are ambiguous. The gathering of solicited feedback on employees creates a popularity contest environment. Location is awful: crime-ridden neighborhood and broken streets. Thankfully, the company installed serious security measures to protect the employee and company property. HR mediates with bias- the outcomes are rarely in the employees favor. many senior managers are micro managers who lead by fear and intimidation.

    Advice to ManagementAdvice

    be objective, selfless and appreciative. work hard to promote work/life balance. value your people with talent and recognize how hard they're working for you. understand that in order to expect respect, you have to be the first to show it.

    Doesn't Recommend
    No opinion of CEO
  2. 4 people found this helpful  

    Candidates to MassMutual Positions Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management in Springfield, MA
    Former Employee - Management in Springfield, MA

    I worked at MassMutual

    Pros

    I'm only writing this as a 'candidate beware!'. The work is not challenging, status quo is the norm, the culture is disappointing. Since they have about 6600 employees (not deducting recent layoffs) some people might like this environment or are too scared to get a job elsewhere. I wish I would have gotten out of there two years earlier.

    Cons

    Beginning w/pay, MassMutual will leverage a bonus against offering a fair/competitive salary. Half the bonus, however, is at the whim of your manager and senior management, the other half from company performance (not too good in this economy). Everyone is reviewed at the same time, so senior management and middle managers can reduce your rating to leave more funds in the pool for themselves (or there favorites). Human resource implies, to perspective employees, that the bonus is a great perk, so, since the candidate needs the job, they generally buy in hook line and sinker, which leads to disappointment when they figure this out. Thus the -5 salary rating. There is little respect for the employees, i.e. business problems arise and senior management begins the blame 'witch hunt'. When pointed out to a VP the response was, I'm not looking to blame someone, I just want to know who screwed up! There are so many lifer's with 20 - 30 years service, if you have less than 5 yrs don't even think of suggesting change or feeling a part of the teams. -5 for respect. The benefits are average or slightly less (excluding the bonus because of the first remarks). Job security is there only if your a member of the old-timers club, so -2. Work/life balance is one of the worst aspects, a -5. This is due to general fear of the employees and middle managers, emphasized by the practice of publically emphasizing the importance of work/life balance but not practiced. Blackberry's are running 7/24/365. I saw an employee admonished for suggesting the battery might have gone dead. Everyone's in 'on-call' systems. But if they can't reach someone they just start calling any name they have. When I left people didn't want to have after-hour event's or celebrations because they were just exhausted. In this environment career growth is stiffled, only 4 job zones, 1 and 2 are hourly non-exempt, 3 is your average employee, 4 is either senior individual contributor or manager w/staff. Then AVP, VP. People hit the bottlenecks to promotion quickly. As far as location, check Springfield MA ratings on the internet, there is no direct access to the headquarters via highway. You drive through awful neighborhoods on non-maintained roads (Springfield is broke). Coworker competince is average, but not what you want to bet your bonus on, a few rare stand-outs, but they don't seem to stay. The work environment: sorry but the Springfield headquarters is old (really old), and you feel like you walked into a time warp to 1952. If the rooms are not visible to the public they are filthy, 10 - 20 yr old rugs mismatched furniture out of the 60's etc. The 'renovated' areas have the smallest cubicles I've seen in fortune 500 companies. Manager's get larger cubes but no privacy to meet with staff. Biggest meeting area is the cafeteria because conference rooms are few and it is requested that you put in for one 3 days advance of the meeting.

    Advice to ManagementAdvice

    Close the massive Gap between Senior Management and the line workers. Quit hiding behind 1980s management rhetoric and begin to "walk the walk". This is more a company that makes money inspite of itself. When push comes to shove your 1950's culture still rules. Don't continue to keep secrets from your employees. Give them credit for the intellegence they possess.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Don't do this straight out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Services Representative in San Francisco, CA
    Former Employee - Financial Services Representative in San Francisco, CA

    I worked at MassMutual

    Pros

    Good Commission Schedule and rates if you can sell.

    Cons

    The Management is horrendous. The atmosphere is disfunct and communication is almost non-existant. Management and Execs have no idea what nor care about how to help the advisors. You learn little to nothing of product knowledge and training is horrible.

    IT is the luck of th draw as far as getting a good manager who can help you sell. If you are stuck with a bad manager then you don't get paid and are left stranded and strapped for cash. If you work hard and keep up the persistance it will pay off however you need time, money to sustain for the 3 year start period.

    Advice to ManagementAdvice

    Help the new advisors get started and go out and show them the ropes.

    No opinion of CEO
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  5. 2 people found this helpful  

    stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Financial Services Representative in New York, NY
    Former Employee - Financial Services Representative in New York, NY

    I worked at MassMutual

    Pros

    Potential, create your own income, get paid for the work you do

    Cons

    no support, you are basically on your own while you are working there. They are your best friend when you are selling, but will stab you in the back if your levels come down even one bit. management will only help you if you are making them money. they do not want to invest time in new employees to the business and there are several question marks as far as your compensation where they seem to hide information from you and do not give clear answers

    Advice to ManagementAdvice

    Run an advertising campaign, give new hires more guarantees with income to help them start off

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Don't be fooled!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative

    I have been working at MassMutual

    Pros

    Respected, financially sound company, decent product portfolio.

    Cons

    Dishonesty, unkept promises, no training, lousy compliance

    Advice to ManagementAdvice

    They need to take a look at how their individual agnecies are run. There are severe ethical problems.

    Doesn't Recommend
    Approves of CEO
  7.  

    Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual

    Pros

    Leadership in phoenix Arizona un-oragnized and unethical

    Cons

    Leadership in phoenix arizona unoragnized and unethical

    Advice to ManagementAdvice

    Hire Leaders who are qualified to lead and not just friends

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Hard Work

    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at MassMutual full-time

    Pros

    uncapped commission, running your own business type of feel

    Cons

    hard work, not for everyone

  9.  

    IT consultant - high turn over punative management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager Consultant in Springfield, MA
    Former Employee - Project Manager Consultant in Springfield, MA

    I worked at MassMutual as a contractor (less than a year)

    Pros

    Interesting work. Qualified workforce. Facility very nice. Very responsive workforce

    Cons

    Punative management. Terminate consultants quickly with no notice. If consultant stay away from there. Processes one area enforces is opposite to what other organizatiobs allow creating failure situations.

    Advice to ManagementAdvice

    Its not 1950. Update management style

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    40 years behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Enfield, CT
    Former Employee - Director in Enfield, CT

    I worked at MassMutual full-time (more than 3 years)

    Pros

    they pay bonuses to everyone, regardless of performance

    Cons

    management is lacking leadership and it's definitely an ol' boys network. Systems are antiquated. Many employees have been there their entire careers. They are very against change.

    Advice to ManagementAdvice

    Open your eyes and minds. Invest in systems that help your employees work smarter, not harder.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    100% Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Professional
    Current Employee - Financial Services Professional

    I have been working at MassMutual full-time

    Pros

    Valuable training
    Co-workers are nice and friendly
    Work-life balance

    Cons

    During interview process they do not fully tell you that the job will be 100% sales and how difficult it will be to generate sales
    After training they throw you under the bus and forget about you
    No guidance
    When you go on company trips you have to pay for everything

    Doesn't Recommend
    Negative Outlook

MassMutual Photos

MassMutual Headquarters
MassMutual Convention Center (Photo thanks to Flickr user informationgoddess29, available under by-nc-sa v2.0)
MassMutual Tokyo (Photo thanks to Flickr user teikan, available under by-nc-nd v2.0)

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