MassMutual Reviews

Updated September 16, 2014
Updated September 16, 2014
301 Reviews
3.2
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
126 Ratings

Review Highlights

Pros
  • Good compensation if you produce, friendly work environment (in 12 reviews)

  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)


Cons
  • They try to convince you that success relies in making friends and family become your clients (in 8 reviews)

  • Older culture, try to use your connections for their own, no salary (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Stuck in a Time Warp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at MassMutual full-time for less than a year

    Pros

    The company is in a strong financial position, with decent pay and bonuses generally pay out at the target. Because they are mutually held they don't have the same pressures as a public company. It's a slow moving industry and company so you won't see a lot of change or really any change.

    Cons

    If you don't live in the Springfield area and have not worked in the Life Insurance industry this is not the place for you. The culture is stuck in a time warp. The CEO has only ever worked at MassMutual and has the blinders of 'doing it the same old way' which is held across the company. They recognize the need to become more innovative and flexible and have been recruiting from the outside for some key hires. Candidates realize quickly that this is a painful environment that has no appetite for change -- you are pushed down if you try to move outside the boundaries... to the point you are talked to about 'assimilating'.

    There is a reason last year's salary.com survey showed them as having the highest turnover of any company.... very few who come in new stay for very long.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not good for recent college grad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Raleigh, NC
    Former Employee - Agent in Raleigh, NC

    I worked at MassMutual full-time for less than a year

    Pros

    Cool people, fun outside events

    Cons

    Promised to be paid but aren't
    100% commission
    Paid for your own license

    Advice to ManagementAdvice

    Good people, just tough for recent college grad

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Education Specialist
    Former Employee - Retirement Education Specialist

    I worked at MassMutual full-time

    Pros

    It is a job, that doesn't pay by debit card yet!!!!

    Cons

    If your are not in senior management, you do not matter. You will do as you are told, regardless of your experience, otherwise you will be sent on your way. Your job will be segmented, expect to be replaced quickly if you do not fall in line with their BIG DATA ways. The only thing that matters is cash flow, so much so that one senior vp even jokes that she named her dog "cash flow", many believe it!!!!!

    Advice to ManagementAdvice

    Expect to fail, your yes men and women will never tell you when you are wrong. You will get what you deserve as you fail in the businesses you buy your way into.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newport Beach, CA
    Current Employee - Anonymous Employee in Newport Beach, CA

    I have been working at MassMutual full-time for more than a year

    Pros

    Great working environment and training.

    Cons

    You have to pay for printing, parking etc... Sales cycle is long so if you do not have enough money to last a few months this is not for you. To get started it really depends on your natural market and who you know.

    No opinion of CEO
  6.  

    challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual full-time

    Pros

    flexibility, pay, commisions, open environment

    Cons

    starting from scratch is hard to do, but rewading

    Advice to ManagementAdvice

    great management

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Unprofessional and lack of communication

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MassMutual as an intern

    Pros

    Large Company
    National presence
    Recruit heavily

    Cons

    Lack of communication
    Don't follow through with commitments
    No care for prospective employees
    Vertical hierarchy

    Advice to ManagementAdvice

    When a General Manager at one of your offices schedules a time to speak over the phone and then reschedules that call, it would be important for these management level employees to follow through with their obligations. Also, if they cannot make the time they previously scheduled ensure they contact the person with a reasoning rather than having someone wait around 5 hours on a phone call that still has yet to happen. Overall, follow through with your obligations will make all stakeholders happy, not uncertainty!

  8.  

    Great People, terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Agent  in  Salt Lake City, UT
    Current Employee - Technical Agent in Salt Lake City, UT

    I have been working at MassMutual full-time for less than a year

    Pros

    The agents and their assistants are great to work with. They're generally helpful and kind and carry on fun and interesting conversation while performing work. They understand life/work balance and are pretty flexible.

    Cons

    Due to the environment, little monetary investment is made in good and proper technology. While its up to the agents to provide technology for their assistants, corporate provides the technology for the agency. If a computer crashes there are no backups on hand (for agency staff nor independent agents). No spare keyboards/mice. No IT tools like USB CD-rom for re-installing OS on machines with faulty drives (or bios limitations).

    As IT, I daily use my own personal equipment to satisfy agency needs, including taking PC's home to download updates.

    The salary is 30% to 50% less than average for the area.

    Advice to ManagementAdvice

    Provide better infrastructure. 1.5Mbs internet does not work for 65 to share.
    Provide backup hardware for PC's. Spare hard drives, keyboards/mice/monitors are essential for any IT work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great Company with unlimited opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting Intern  in  Chicago, IL
    Current Employee - Recruiting Intern in Chicago, IL

    I have been working at MassMutual as an intern for less than a year

    Pros

    I started out as a Recruiting Intern and was offered a full time opportunity. My support team was amazing. I assisted the Executive Recruiting Director and Recruiting Director on human resource activities and daily recruiting duties. I learned strong and weak points about myself that have benefited my progress with the company. I have grown educationally as well as professionally working with Hoopis leadership team and partners.

    Cons

    The company is still in the development process so their is a lot of change to adapt to.

    Advice to ManagementAdvice

    Continue to assist your agents, interns, and staff in bettering themselves and you will always have a dedicated team of workers

    Recommends
    Positive Outlook
  10.  

    They focus on ensuring your success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Professional  in  Minneapolis, MN
    Current Employee - Financial Professional in Minneapolis, MN

    I have been working at MassMutual full-time for less than a year

    Pros

    Training is very comprehensive. The support team is willing and able to answer any questions you have, both while learning and when fully experienced. Everyone in each regional office seems to support one another in other offices if they are dealing with business there.

    Cons

    Not a whole lot of guaranteed pay, if any, for some positions. There is a whole lot of information and techniques to learn to fully do job task, but to the motivated individuals, this is no problem.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The possibility's are endless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent  in  Buffalo, NY
    Current Employee - Agent in Buffalo, NY

    I have been working at MassMutual full-time for less than a year

    Pros

    Make your own schedule
    Great products to sell
    unlimited income potential
    The G.A. at my location is a class act and will do what ever he can to help.
    No micro management.
    A declining base salary provided.

    Cons

    You are left to your own devices and your poor work discipline may bite you.
    Being a 1099 employee

    Advice to ManagementAdvice

    Study your Buffalo Office and replicate it.

    Recommends
    Positive Outlook
    Approves of CEO

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