MassMutual Reviews

Updated April 13, 2015
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3.9
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Approve of CEO
MassMutual Chairman, President, and CEO Roger W. Crandall
Roger W. Crandall
4 Ratings

Pros
  • Great Benefits along with exam reimbursements if you are in the Actuarial Student Program (in 9 reviews)

  • Good Benefits (tuition assistance) and amenities on site (in 8 reviews)

Cons
  • No base salary and only sales commissions (in 18 reviews)

  • No base salary, completely commisisons (in 9 reviews)

More Pros and Cons

20 Employee Reviews

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  1. Great management team, great sales training, incredibly difficult business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in San Francisco, CA
    Former Employee - Financial Advisor in San Francisco, CA

    I worked at MassMutual full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Best of breed sales training.
    Gorgeous downtown office.
    Fantastic management team.
    Great upside financial potential.

    Cons

    Sink or swim mentality.
    All out-bounding / cold calling at first.
    No base salary, all commission based.
    Very easy to feel overwhelmed at first.

    Advice to Management

    Spend more time ramping your reps. Reduce turn-over by being more selective with who you hire, give them more runway (base salary), utilize other tools to help them build a pipeline from day one. The "friend and family" pipeline is inherently uncomfortable to most.


  2. Intern/Financial Services Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Financial Services Professional in Walnut Creek, CA
    Current Intern - Financial Services Professional in Walnut Creek, CA

    I have been working at MassMutual as an intern (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company culture is fantastic! Every member-from the general agent to the compliance officer--are wonderful to work with. There is absolutely no feeling of pressure here (see con). I feel like I'm amongst friends and good acquaintances who are more than happy to guide me through tough processes. My mentor, who is a successful agent, has provided me with indispensable insight for succeeding in the industry. The kind of support you get at this company is priceless. I've also gained a tremendous amount of transferable skill sets and work experience.

    Cons

    This is a low-pressure environment, which for me, is a con since I thrive under pressure. You receive strictly commission-based pay, which may make it or break it for you. If you're well established with about a year's or two worth of living expenses, then you can make this experience very well worth it. HOWEVER, if you're a brand new financial services professional or advisor, then this job may not be suitable--especially if you're self-supporting.

    I would have rated my experience "5 stars" if the position was more welcoming to entry-level candidates, but that's the nature of the beast. Budding financial advisers have a challenging time, but you get that with any company with which you're affiliated. Note that I'm not rating the company itself--I'm rating the position for entry-level candidates.

    Bottom-line: Understand what it really means to be paid solely on commission.

    Advice to Management

    I wouldn't change anything about the management structure.


  3. Helpful (1)

    Good company for ambitious people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in San Francisco, CA
    Current Employee - Financial Advisor in San Francisco, CA

    I have been working at MassMutual full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You have a flexible schedule and everything you produce is on you. You truly have to earn it. Training received is very strong. Techniques for referral generation are very effective. There is no limit to how much you can make. You truly get to help people make good financial decisions.

    Cons

    VERY difficult to get your practice off the ground when starting. Helps to have a network already in place. no salary, so you have to produce in order to receive supplements and bonuses. Not for shy people, you have to be hungry and willing to push your comfort zones.

    Advice to Management

    there is no set management structure and managers come and go jsut like agents. Otherwise they provide good training and sales support. They usually start out as being top producers so they have insight into how they can help.


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  5. Great for Macro Financial Planning, Doesn't Pigeon-Hole Clients into Investments Only

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Walnut Creek, CA
    Current Employee - Financial Advisor in Walnut Creek, CA

    I have been working at MassMutual full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    From the outset, I have been most impressed with the quality of people in this organization. The advisors here truly care about their clients and give advice freely. I've never seen that until I came to MassMutual.

    Cons

    If you aren't ready to run a business and the risks associated with it, don't join.

    Advice to Management

    Keep continuing with the mentorship programs. Have more bonding events for new hires.


  6. Glorified Sales Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in San Francisco, CA
    Former Employee - Financial Services Professional in San Francisco, CA

    I worked at MassMutual full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -No micro managing
    -Not a 8-5 job
    -good training for sales
    -nice office
    -Products being sold have quality
    -company with long history and well known

    Cons

    -Sales position (i.e. lots of cold calling, soliciting, networking, etc...)
    -Can't trust anyone (everyone out for themselves)
    -No compensation (charged E&O insurance plus office fees)
    -Expected to fail (something like 80% or higher turnover for this job)

    Advice to Management

    Provide more support and infrastructure


  7. Tough. This is a FULL Commission sales job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Walnut Creek, CA
    Current Employee - Financial Services Professional in Walnut Creek, CA

    I have been working at MassMutual full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Make as much $ as you want. You are your own boss.

    Cons

    Sh*t home office staff. People there are just stupid and drag a$$ on everything.

    Advice to Management

    Management can suck it. They only watch out for who they choose.


  8. Helpful (4)

    Great training program to learn how to start your business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in San Francisco, CA
    Current Employee - Financial Services Representative in San Francisco, CA

    I have been working at MassMutual full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training program here was great. They taught me not only all the technical training, but how to build an overall plan. My coworkers here were very friendly and helpful. It's really good to be in a place where people hang out with each other and like to help each other out. I feel like it is a great support structure.

    Cons

    Hardest part about this job is to prospect for clients. I've got a lot better with the training they have here so there is a learning curve to become really good at what you do. It feels good when you get it.

    Advice to Management

    I'd like to see management share this training with more people so that there's more brand awareness.


  9. Financial Services Representative in San Francisco

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in San Francisco, CA
    Former Employee - Financial Services Representative in San Francisco, CA

    I worked at MassMutual full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training and mentorship
    management really cares
    if you make it, you make it big - unlimited commission possibility

    Cons

    Very difficult to do well
    No real financial support - income is essentially all commission based; even if you get on the stipend, they are very coy about how easy it is to lose it
    Somewhat though products to sell


  10. Helpful (4)

    Love to work with people who genuinely care.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at MassMutual full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people you work with care about the work and each other.

    Cons

    Agents come and go ... there's a high turnover rate.


  11. Helpful (2)

    Interesting

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in San Francisco, CA
    Current Employee - Financial Services Representative in San Francisco, CA

    I have been working at MassMutual

    No opinion of CEO
    No opinion of CEO

    Pros

    There is unlimited Income Potential

    Cons

    No structure. Not much managerial support.

    Advice to Management

    More managerial support. More training.



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